Roborock Customer Service Center - Technical Support
57
performance failure. The delivery costs will be paid by the user first, who will then receive
subsequent reimbursement.
2-year warranty
: After 15 days from the day following the date of receipt, in the event of a
performance failure as a result of non-artificial damage, the after-sales customer service
center will arrange a maintenance service for the user after inspecting and confirming the
fault.
Return and replacement policies for consumables:
Consumables sold separately that are unused and still packaged can be returned without any
reason given within 7 days from the day following the date of receipt, including barrier tape,
the main brush, the side brush, the dust bin filter, the main brush cover, the mop, and the filter
element. When returning the product, please return the sales invoice at the same time. The
delivery costs that occur during the return will be borne by the user.
Consumables sold separately that are already unpacked, such as barrier tape, the main
brush, the side brush, the dust bin filter, the main brush cover, the mop, and the filter element,
are not included in the 7-day return policy. Products that are artificially damaged or lost are
not included in the 7-day return policy.
Return policy for quality problems: Consumables that are inspected and confirmed by the
customer service center as not usable due to quality problems can be returned within 7 days
from the day following the date of receipt (the invoice should be returned at the same time).
Customer service policy for international version products:
①
Products that are sold from mainland China can be delivered to mainland China for
maintenance. In the case of performance failure due to non-artificial damage, the delivery costs
will be borne by the seller.
②
If a product sold in mainland China cannot be sent for repair, the user can send the old LDS
back for a write-off, and purchase a new LDS with a replacement price (a quotation outside the
warranty period). The user will bear the delivery costs (accessories are not included in the after-
sales warranty services of repair, replacement and refund).
③
Chinese Mainland products that cannot meet the above two conditions therefore cannot
enjoy the after-sales services.
International version products are not covered under warranty if used in mainland China. Such
a product will have to be sent for paid repair. Please refer to option 1 and 2 above. The delivery
costs will be borne by the user.
