Roborock Customer Service Center - Technical Support
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17. How does Tmall Genie operate the cleaner through voice control? (updated on March 7,
2019)
A:
Supported models of robotic cleaners:
Roborock robotic vacuum cleaner, Xiaowa robotic vacuum cleaner (autonomous route
planning edition), Xiaowa robotic vacuum cleaner (youth edition)
Supported robot versions
:
Only products for sale in mainland China are supported (CE version, FCC version, Korean
version, Japanese version and Taiwanese version are not supported).
Supported servers
: Only servers in mainland China are supported.
Models supported by Tmall Genie
: all models
Connection method
:
1) Connect the Roborock/Xiaowa robotic vacuum cleaner to the Internet.
Download the "Mi Home" app and follow the prompts to configure the device's Internet
connection and binding.
2) Bind the robotic cleaner to Tmall Genie.
a. Find "My device" in the lower right corner of the Tmall Genie app, select the "Smart Home"
option under "Skill Settings", tap the "+" button in the upper right corner to select "Roborock"
to bind the cleaner to the account; or search "Roborock" by tapping the "Skill Settings" option
to bind the account.
b. Enter your Xiaomi account and password to finish binding.
c. Tmall Genie can be used to perform voice control of cleaner that have been connected to
the Internet through the Mi Home app.
Control command
: clean, recharge, pause
Voice command examples
:
Start cleaning the floor.
Start cleaning.
Stop cleaning.
Recharge.
