Roborock Customer Service Center - Technical Support
36
areas previously set as no-go zones and with invisible walls set up.
2. The cleaner has successfully positioned itself, but the location of the cleaner on the map is
different from where it is actually at. This can cause the cleaner to cross invisible walls or enter
no-go zones because the cleaner matches another similar environment when repositioning.
Please manually reset the map and edit invisible walls and no-go zones before trying again. It
is recommended to refrain from moving the cleaner during cleaning to avoid map positioning
failure, and invalidation of no-go zones and invisible walls.
23. Q: Is it necessary to buy physical barrier tapes if the no-go zone and invisible wall function
is enabled? (Updated on September 29, 2018)
A: Hello, it is recommended to use physical barrier tapes in hazardous areas, such as steps,
duplex homes, areas with water, etc.
24. Q: If I rearrange my furniture after saving a map, will the areas be automatically cleaned
and the map updated? (Updated on September 30, 2018)
A: After the map saving function is enabled, the map will be updated each time a cleaning task
is finished as long as the cleaner automatically recharges and the saving conditions are met.
So changes to the home environment can be identified.
25. Q: Why is the saved map reset? How can I restore it? (Updated on January 8, 2019)
A: If the machine is moved or powered on and off, the machine will re-locate itself in the map.
If it fails to do so, the saved map will become invalid, and a new temporary map will be
generated. You will be able to save a new map or restore a previous map on the app once the
machine is returned to its dock charger.
26. Q: How do I schedule targeted room cleaning? (Updated on March 27, 2019)
A: Go to machine settings and turn on map saving mode. Place the cleaner on the dock changer
and initiate a full cleaning cycle. After the cleaner completes a full cycle and automatically
returns to the dock changer, the cleaner will automatically divide areas into zones. Once area
division is completed, open the app and tap Settings in the upper right corner. Go to scheduled
cleaning, select to add a schedule, and check the zoned areas. Once the zoned map is loaded,
select the areas for scheduled cleaning.
