Roborock Customer Service Center - Technical Support
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FAQ updates:
1. Power consumption calculation of the robotic vacuum cleaner (updated on November 28,
2017)
A: The battery capacity is 5200mAh. Assuming the cleaner is 80% charged, it will consume 4Ah
for each operation, and less than 120Ah over one month. Our designed voltage is 14.4V. Under
the condition that the charging efficiency is 80%, it will consume 2.2kWh every month. (In the
case where the robotic vacuum cleaner operates every day until the battery is 20%, it will
consume 2.2kWh each month.)
2. Battery fault (updated on December 5, 2017)
a. The machine suddenly shuts off and turns offline
b. The machine's light flashes red every morning and the app prompts abnormal charging.
c. The machine suddenly unhooks itself from the dock charger after a short while and shuts off.
This type of battery problem is mostly seen in the machines sold in April, because a small batch
of battery cells were abnormal. This batch of battery cells are mostly in machines with an SN
number from 13871/00264*** to 13871/00274***.
3. The system keeps prompting Error 10 (the filter is blocked) in Silent mode and does not
prompt an error in any other mode (updated on December 11, 2017)
Boilerplate answer: Hello. This is a system software problem. It is recommended that you
change the mode to Standard temporarily. We will fix this problem during the firmware update
later. Thank you!
4. Q: The user asks for the faulty materials that have been replaced during repair (updated on
March 27, 2019)
A: Hello. The repair quotation is the replacement price, which is the price of the faulty material
with a
10%
depreciation rate. If you request us to send back the faulty material to you, you will
need to pay an addition
10%
of the material cost.
