EN
EUROPEAN GUARANTEE - TERMS AND CONDITIONS (EN)
1.
This guarantee applies to all RoboJet products.
2.
This guarantee applies only to products used for purposes unrelated to professional or commercial activity on the territory of
Europe, and is valid only with the proof of purchase.
3.
This guarantee can only be used through service points authorized by RoboJet. A list of authorized service points can be found
on the official RoboJet website.
4.
For natural persons, the guarantee is valid for:
24 months from the date of purchase of the main unit.
12 months for batteries.
5.
For businesses (purchase using a Tax ID), the guarantee is valid for:
12 months from the date of purchase of the main unit.
6 months for batteries.
6.
The guarantee includes free repair of purchased products aimed at removing physical defects that have appeared during
the guarantee period, subject to point 13.
7.
Product defects must be claimed through the appropriate contact form ("Claim-notification") on the RoboJet website.
8.
The claim notification should contain:
Name, surname, telephone number(s), email address, and User address (city, postal code, and street address).
Date of purchase, model.
Description of defects.
9.
Properly submitted claim forms will be confirmed at the email address provided thereon by the User.
10.
Repairs will be made as soon as possible, no later than 21 business days from the date on which the product was received by
the service. In case replacement parts must be imported from abroad, the above deadline may be extended.
11.
The product(s) should be delivered to the address of the Guarantor in the original packaging (box with all accessories and
filling material - otherwise the customer shall be responsible for all mechanical damage).
12.
If the claim is justified, natural persons - not businesses - have the right to a refund of shipping costs equal the lowest amount
required for safe shipping of the goods. For refunds of shipping costs, please contact us through the contact form on
www.robojet.tech. Refund payments are made by bank transfer to the bank account of the customer.
13.
In case a claim is not justified (a claim against goods in proper condition or goods damaged by fault of the customer), the
person filing the claim will be charged the costs of shipping and inspection of the goods.
14.
The Guarantee does not cover:
Consumables such as filters, brushes, wheels, cleaning pads, security cables, etc.
Any unintended use of the goods.
Claims against technical parameters, if they comply with those provided by the manufacturer in the user instructions or
other legislative documents.
Damage occurring as a result of external factors, such as mechanical factors, atmospheric phenomena, pollution, water
damage, overvoltage, etc.
Faulty operation due to installation of unauthorized software on the device.
15.
In case a repair covered by the guarantee requires replacement of parts, the replaced part shall become the property of
the Guarantor. Replacement parts may be of another brand with equivalent technical parameters.
16.
The Buyer shall loose his or her right to the guarantee in case of seals that have been broken, serial numbers that have been
tampered with, or in case the service of the manufacturer notices unauthorized repairs or changes to the construction of the
device.
17.
The Guarantor may decline to honor the timely provision of warranty services in the case of unforeseen circumstances of force
majeure, such as natural disasters, civil unrest, etc.
18.
The Guarantor shall not be responsible for damage or loss occurring as a result of the user's inability to use the device while
being serviced.
19.
Customers are responsible for saving and storing backup copies of computer programs and data, as well as their re-installment
after repair.
20.
RoboJet shall bear no liability for claims not listed in this guarantee (including loss of data storage devices, data, etc.).
21.
This guarantee does not cover the right of the Buyer to claim reimbursement for losses related to defects of the device.
22.
The legal relationship between the Buyer and the Guarantor shall be regulated solely by the provisions of this guarantee.
Further claims for compensation shall be dismissed unless they result from mandatory provisions of the law.
23.
This guarantee is a supplement to the rights of the Buyer towards the Seller. This guarantee does not exclude, limit, or suspend
the rights of the Buyer resulting from the laws in a given country.
In case of any questions, please use the contact form available on the RoboJet website.
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