Ricoh RC Gate A TTP, Manual

Page: 146 / 171

RC Gate A Training
146
Slide 146
8. After Receiving the Calls
‰
After the Device Check Request call, check the
Device List again, to make sure that all devices
were removed.
Š
It may occur that one or more devices could not
be removed, and the device data remains at the
Gateway.
Š
In this case, it is not possible to remove the
device on site, and only the solution is to ask IT/S
in R-Japan to delete the data.
‰
When all devices have been removed, notify the
field technician that device registration can begin
on the RC Gate A.
ˆ
Normally, the device is online during removal. The RC Gate resets the flag in the
device to be removed, receives a response from the device, and reports to the
@Remote Center. Then the device is removed.
ˆ
If the device is disconnected, the flag will not be reset, but the RC Gate lists the
device as deleted, and this is picked up by the gateway and the center.
¾
Flag: 5816-209.
ˆ
But, if the RC Gate is disconnected, it cannot receive a remove device request
from the center. After 4 hours, the center times out, and removes the devices
from the center database, but not from the Gateway. The only solution is to ask
for assistance from IT/S in Japan to delete the records from the database.