Ricoh InfoPrint Manager for AIX, Manual

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v
0420-467: A paper jam occurred in the destination while printing this job.
Inspect the output to determine if it is complete and that all printed pages
are acceptable.
IPDS error recovery: Unrecoverable problems
Unrecoverable problems cause the InfoPrint Manager software or printer software
to stop functioning or prevent them from communicating with each other.
Examples of unrecoverable errors include: server system crash, software core
dump, printer abort, power failure, or severe network problems.
These errors prevent the InfoPrint Manager software from obtaining current station
counter status information from the printer. In these cases, InfoPrint Manager
cannot determine how many pages and which jobs printed since the last set of
valid station counters were received. InfoPrint Manager considers a job complete
only when all pages are reported by the printer as stacked. In most cases, some
pages for one or more jobs will print between the time InfoPrint Manager last
received a printer acknowledgment and the time the unrecoverable error occurs.
Those jobs, because they are considered incomplete, will normally start printing
from the beginning when the problem is resolved and both the InfoPrint Manager
software and the printer are operating and communicating again.
However, if the submitter or operator does not want the job to start printing from
the beginning, there is a way to modify where printing starts for the documents in
these jobs. The document object
page-select attribute can be modified before the
job is processed again. This attribute allows the submitter to specify a page range
(first to last) for each document in a job. This way, the submitter or operator can
control which pages are printed after the problem is resolved.
Another way to modify where the printing starts is to set the sheet-range job
attribute before the job is processed again. This attribute allows the submitter to
specify a sheet range (first to last) for the whole job. This way, the submitter or
operator can control which sheets are printed after the problem is resolved.
Depending on the type of error and the network configuration, some errors might
not be reported to InfoPrint Manager immediately. In these cases, an operator can
issue a
pdshutdown
command to the actual destination object. This command
works without any attempts to communicate with the printer. InfoPrint Manager
will checkpoint the job that was partially stacked at the printer and use the station
counters from the last valid acknowledgment to determine which page of which
job to checkpoint. A small
ack-interval value will make it possible to checkpoint
using a more recent set of station counters than would be available with a large
ack-interval value. The job can be resumed later from that checkpoint.
Some unrecoverable errors are reported immediately to the InfoPrint Manager
software and the actual destination object (printer) is disabled. When this occurs,
the
pdshutdown command cannot be issued and therefore no checkpoint can be
taken. InfoPrint Manager does not perform automatic checkpointing.
Unrecoverable problem example:
1.
The destination (printer) object becomes disabled and the icon changes to
black .
2. The job object changes to the pending state.
Appendix B. IPDS error recovery
361