Troubleshooting
111
9
When an Error Message Appears on the Client Computer
This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.
Note
❒
If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For information about how to turn off the main power switch, see
General Settings Guide
.
Message
Causes and solutions
[
Cannot add any more scanning mode.
]
The maximum number of modes that can
be stored is 99. Delete unneeded modes.
[
Cannot connect to the scanner. Check the network Ac-
cess Control Range in Configuration.
]
The access mask is set. Consult the network
or scanner administrator.
[
Cannot detect the paper size of the original. Specify the
scanning size.
]
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the
exposure glass, the lifting/lowering ac-
tion of the ADF triggers the automatic
original size detection process. Lift the
ADF by more than 30 degrees.
[
Cannot find the scanner. Check if the scanner main
power is on.
]
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
[
Cannot specify any more scanning area.
]
The maximum number of scanning areas
that can be stored is 99. Delete unneeded
scanning area.
[
Clear Misfeed(s) in ADF.
]
Remove the originals jamming. When the
originals are misfed, place them again.
Check whether the originals are proper to
be scanned by the machine.
[
Communication error has occurred on the network.
]
Check whether the client computer can use
the TCP/IP protocol.
[
Error has occurred in the scanner.
]
Check whether the scanning settings made
with the application exceed the setting
range of the machine.
