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VPAP® III, VPAP III ST, VPAP III ST-A Service Manual
8
Troubleshooting guide
Symptom
Possible Cause
Solution
Flow generator not operating at
all (no display when power switch
turned on)
• Blown fuse in power supply
• Faulty Main PCB
• Faulty power supply
• Replace and investigate cause
of the blown fuse.
• Replace Main PCB
• Replace Power Supply PCB
No display on LCD (air flow starts
when front key is pressed)
• Faulty LCD
• Flexible cable not connected
properly
• Replace LCD module
• Check flexible cable
connections
Buttons not working or
intermittent
• Pills on the back of the keypad
or LCD have been damaged
• Replace keypad or LCD
LCD displays black squares
• Faulty LCD
• Flexible cable note connected
properly
• Faulty Main PCB
• Replace LCD module
• Check flexible cable
connections
• Replace Main PCB
Unit is noisy
• Old style blower module
• Faulty motor
• Upgrade blower by following
procedures outlined in
“Appendix B: Noise reduction
upgrade” on page 66.
• Replace motor
Welcome
displayed but self-test
fails
• Software failure
• Reset by turning power off, wait
10 seconds and turn on again.
Replace Main PCB if problem
persists
SmartStart can’t be enabled
• Full face mask is selected or
Mask Alarm is enabled
• Check settings and change as
required
SmartStart can’t be enabled or
disabled
• Faulty Main PCB
• Replace Main PCB
Poor or insufficient air flow
• Air tubing not connected
properly
• Air tubing kinked or punctured
• Inlet air filter is clogged up
• Faulty motor
• Damaged pressure sensor
• Check and refit tubing as
required
• Refit or replace as required
• Check and replace filter as
required
• Replace motor
• Replace Main PCB
Unit continually fails pressure
calibration
• Torn blower outlet connector
• Replace blower outlet
connector
Humidifier not heating up
• Humidifier not docked properly
• Humidifier component failure
• Thermal overload protector
activated
• Flow generator interface failure
• Locate humidifier docking
station onto the unit, then place
the chamber in the docking
station. The flow generator
menu indicates when
humidifier is connected.
• Replace docking station.
• Replace docking station.
• Replace humidifier connector