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Troubleshooting the SAN

Figure 22

SNC 6101 LED panel

Using Identify

The

Identify

command causes the

RDY

(ready)

LED on the selected appliance to flash rapidly so that you

can quickly distinguish it from other appliances you may be running.

Right-click an appliance in the navigation panel or the graphical panel.

Select

Identify

The

Flash Ready LED

dialog box is displayed.

Select

Turn Ready LED On

For the position of the

RDY

LED on various appliances, see

Figure 23

through

Figure 26

Figure 23

SNC 5101 Ready LED

Figure 24

SNC 5100 Ready LED

Ready LED

Summary of Contents for Scalar i2000

Page 1: ...User sGuide ADICManagementConsole 4 4...

Page 2: ...o time without notice COPYRIGHT STATEMENT Copyright 2007 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prio...

Page 3: ...ng 4 Reports 4 Heartbeat 5 Health Checks 5 Channel Zoning 5 Data Mover 5 Scalar Firewall Manager Virtual Private SAN 5 extended VPS 5 Virtual Private Map 5 SNMP 6 Library RMU Support 6 Security 6 Netw...

Page 4: ...rm library 19 Do I have to install a server or client 19 Can I configure e mail even if I skip that step during installation 20 How do I interpret interface components 20 How do I create a SAN adminis...

Page 5: ...y 44 Renaming a Category 44 Deleting a Category 44 Moving a Category 45 Working With Category Components 45 Moving Items by Drag and Drop 45 Moving Items by Using the Menu 47 Working With Views 47 Ope...

Page 6: ...72 Installing HRS 73 Installing the Host Registration Service for Windows 73 Installing the Host Registration Service for Solaris 73 Installing the Host Registration Service for HP UX 75 Installing th...

Page 7: ...toring the LED Panel 94 Using Identify 96 Monitoring Environmental Data 97 Using Health Check 98 Performing Health Check 98 Configuring Health Check 98 Checking the Heartbeat 99 Obtaining a Drive Dump...

Page 8: ...viii Contents...

Page 9: ...highlight important information Other Documents you Might Need The following documents are also available for this product These documents can be found on the product CD or at www quantum com support...

Page 10: ...ing is desired contact Quantum For the most updated information on Quantum Global Services please visit www quantum com support Note Release Notes are also available for this product The Release Notes...

Page 11: ...er SNC or management control blade MCB connectivity A SAN is a network linking servers or workstations to disk arrays tape backup systems switches bridges and other devices over high speed transports...

Page 12: ...series of libraries is the AMC Using AMC is an easy way to manage Scalar libraries as part of a SAN solution When you choose to install both server and client from the product CD this is called the F...

Page 13: ...restore operations Data Mover is the engine for server free backup and restore and hierarchical storage management applications that support the extended copy specification ANSI T10 99 143r1 Scalar Fi...

Page 14: ...k menu Security Four levels of user privilege are defined each with specific capabilities For more information see Table 1 on page 36 Network Discovery Network discovery allows you to locate any appli...

Page 15: ...guidelines for each system are presented below for the AMC 4 4 version of software Server System Requirements Java Runtime Environment 1 4 1 is installed with AMC The version of the operating system...

Page 16: ...nced Server 2 1 or Enterprise Server 3 0 Minimum memory 80 MB Free hard disk space 60 MB Ethernet with TCP IP protocol installed Video adapter board for graphical input Client System Requirements Wind...

Page 17: ...server embedded in the i platform libraries Installing the Server on a Windows System Install the AMC server after you have completed the steps in Before Installing AMC on page 9 1 Load the product CD...

Page 18: ...ply type filename including extension for example MC043LIN bin and press Enter This starts the InstallAnywhere program which prompts you throughout the installation 6 When you are prompted to choose a...

Page 19: ...ed above the prompt in the server window Launching a Windows Server Launch the server at the beginning of your SAN Management session but do not exit the server when you are finished Leave the server...

Page 20: ...AMC Client on page 13 Otherwise complete the sections Before Installing AMC on page 9 and Installing the AMC Server on page 9 before proceeding with the client installation Installing a Windows AMC C...

Page 21: ...ient before the remote server has completed discovery the client will not attach to the server 1 If you accepted the defaults during the installation select the ADIC Management Console program group o...

Page 22: ...event traps are issued messages appear in the Received Event Traps window You cannot close the Received Event Traps while the client is running You can minimize it 2 If the server is running on a sys...

Page 23: ...logged on If you make an error logging on the logon dialog box disappears and Unsuccessful log on appears in the Status Message Area of the screen Refer to Status Message Area on page 33 Select Sessio...

Page 24: ...ge 24 Logging off Log off after you finish using AMC You will not need to restart the client before your next management session 1 Select the Session menu then select Log Off A warning dialog box is d...

Page 25: ...ng between sessions 1 After logging off select Session Exit The Exit dialog box is displayed 2 Select Yes if you want to exit Your view is closed Select No if you have changed your mind If you select...

Page 26: ...18 Getting Started...

Page 27: ...tatement for every subnet Instructions are also given in this section for re discovering the SAN What is the i platform series The intelligent platform i platform libraries all have integrated managem...

Page 28: ...SAN capable appliances and associated storage on the subnet to which the AMC has access This is called the master portal Other users are granted privileges to subsets of the master portal by the SAN a...

Page 29: ...ADIC Management Console User s Guide 21 How do I create policies For the SAN refer to Configuring Policies on page 54 For i platform libraries use the appropriate library management client...

Page 30: ...22 Frequently Asked Questions...

Page 31: ...es The Category menu consists of commands affecting categories SAN components organized into logical groups The Help menu provides access to online help a statement of the server and client build numb...

Page 32: ...on Panels The AMC main screen is made up of three panels The navigation panel lists SNCs and libraries with SNCs in IP address order Detailed information about each configuration is coded into the dis...

Page 33: ...one SNC Scalar 24 tape libraries contain one SNC SNC nodes expand to show channels Channels expand to show attached hosts and devices The node symbol for SNCs and channels also functions as a toggle C...

Page 34: ...ress 172 16 76 215 is selected it is shown in the navigation panel with blue highlighting This SNC is aggregated into a Scalar 1000 For a list of symbols used in the graphical and navigation panels se...

Page 35: ...t clicking a selected Fibre Channel a SCSI channel a device or the SNC in the navigation panel displays a command menu appropriate to the element you have right clicked To see these menus refer to the...

Page 36: ...senting the partition consists of two elements the word Partition followed by the name of the partition The partitions in Figure 5 are named SDLT and LTO The tape device strings consists of the phrase...

Page 37: ...ring for the Scalar i2000 and Scalar i500 Figure 6 shows the Pathlight VX as an expanded node It consists of one virtual library named nyvp1_lib1 This virtual library consists of three drives For more...

Page 38: ...ical representation of the networked configuration for the selected SNC This is the graphical panel For standalone SNCs or for Scalar libraries that contain a storage networking appliance selecting th...

Page 39: ...e Domain Name Server DNS host name of the RMU RMU Version Current firmware level of the library Shutdown State Current shutdown status of the library other unknown normal powerfail errorreboot Last Sh...

Page 40: ...bits Max Speed Bus speed in megahertz Status Status either Operational or Offline Max IDs per Bus if channel in initiator mode Number of SCSI IDs allowed Max LUNs per ID if channel in initiator mode N...

Page 41: ...etwork fabric connections Link Failure Count Counts used in diagnostics Loss of Sync Count Counts used in diagnostics Loss of Signal Count Counts used in diagnostics Primitive Sequence Protocol Error...

Page 42: ...Figure 8 Figure 8 Commands at navigation panel root view The data panel displays no data For more on the graphical panel and the data panel refer to Reading the SAN Management Information Panels on pa...

Page 43: ...isplayed 3 Type the old password in the first line 4 Make a note of the new password 5 Type the new password in the second line 6 Confirm the new password by typing it again in the third line 7 Select...

Page 44: ...inistrators access the Master portal by default Table 1 summarizes user capabilities based on privilege levels Table 1 User Capabilities Based on Privilege Level Capability SA1 PA2 PU3 BU4 Access the...

Page 45: ...adio buttons on the New User Account dialog box to assign it 6 Once the New User Account dialog box is completed select Next The Grant Portal Access Permission dialog box is displayed Select the check...

Page 46: ...a radio button to assign a new privilege level to the user When you have finished with this dialog box select Next 7 Select the checkbox in front of an available portal or subportal to allow user acce...

Page 47: ...shows a hierarchy of portals existing on the server Initially no subportals of the default Master portal exist After you have created some subportals select whatever level of the hierarchy is appropr...

Page 48: ...4 Select Next 5 Check or clear the boxes in front of SAN appliances to appropriately modify the portal definition In the example access to all the SCSI channels on 172 16 76 167 and all the channels...

Page 49: ...ted Setting Permissions for Portal Access The SAN administrator can set permissions for all users A portal administrator can set permissions for power users and basic users within the portal s to whic...

Page 50: ...42 Working with Portals...

Page 51: ...AN appliances is an easy way to help you manage your SAN Group appliances by subnet host characteristics similarities in connectivity or other distinctive feature You can categorize the portal in ways...

Page 52: ...an existing category and then selecting New You can also use the Category menu Refer to Creating a new Category on page 44 6 Drag and drop items into the new category as appropriate Refer also to Wor...

Page 53: ...as SAN administrator portal administrator or power user 6 Select the category that you want to move 7 Select the Category menu then select Move Category The Move Category dialog box is displayed Afte...

Page 54: ...e appliance at IP address 172 16 76 154 is selected 3 Drag and drop it into the correct category Be sure the cursor is pointing inside the folder icon of the target category If you are moving the item...

Page 55: ...of the dialog box click shift click or control click to select all the appliances you want to move 5 In the bottom of the dialog box select the category into which you want the items to move 6 Select...

Page 56: ...portal you have selected select Back and then repeat Step 3 Once you have selected the view you want to use the window refreshes The new view is displayed Refer to Working with Categories and Views o...

Page 57: ...the name and the portal affiliation If the view had been created under the NewPortal or OtherNewPortal level portals subordinated to the default portal the numbered level would be Portal1 1 Portal1 2...

Page 58: ...that this is not possible Use the Save as command instead 1 Log in as SAN administrator portal administrator or power user 2 Select the View menu then select Save as 3 In the Save View As dialog box...

Page 59: ...ccurrence a dialog box is displayed The Find command can also find disk devices and other SAN components Reporting the Current View You can produce a number of different reports to help you manage you...

Page 60: ...52 Working with Categories and Views...

Page 61: ...Admin menu then select Email configuration The Email Configuration Setting dialog box is displayed If you typed data into the e mail configuration portion of the installation that data is displayed in...

Page 62: ...the entire list 9 Select the condition that meets the requirements of the rule name you have chosen 10 Do one of the following Select OK to associate this trap with the new rule 11 Select Specify the...

Page 63: ...f IP Addresses to be discovered at the bottom of the dialog box If you are adding a new segment proceed to Step 12 If you are modifying an existing segment proceed to Step 8 8 Select the statement for...

Page 64: ...sted during the discovery For more information on this area refer to Status Message Area on page 33 When discovery has completed Discovery Process Finished appears in the Status Message Area Discoveri...

Page 65: ...unity Strings dialog box is displayed 4 Edit the settings as appropriate then select OK To cancel edits to the SNMP Community Strings settings select Cancel Managing the SAN Appliance Certain function...

Page 66: ...e target IDs device LUNs and assigned LUNs 1 Right click an appliance in the navigation panel or the graphical panel 2 Select the Configuration menu then select Save Configuration 3 Type a name for th...

Page 67: ...you want to load 4 Select Open to load the file A message is displayed 5 Right click the appliance for which you ve just loaded the configuration either in the navigation panel or in the graphical pan...

Page 68: ...mplete You are prompted to restart the appliance 9 Restart the appliance Refer to Using Restart Using Restart Use the Restart command after updating firmware or making changes to the device map channe...

Page 69: ...not capable of communicating this information Show RMU Data does not appear on the appliance menu 1 Right click an appliance in the navigation panel or the graphical panel 2 Select Show RMU Data If t...

Page 70: ...62 Performing Administrative Tasks...

Page 71: ...annel Rescan the SCSI bus after adding or removing devices 1 Expand the appliance in the navigation panel or the graphical panel 2 Right click the appropriate SCSI channel graphic 3 Select Rescan A wa...

Page 72: ...ed 5 Use the drop down boxes and check boxes to make changes to the configuration as necessary Refer to Channel Mode Host ID Bus Reset on Power Up Enable Termination or Alternate Initiator ID below 6...

Page 73: ...to the highest ID not in use Change the alternate ID by using the pull down list or typing a new number To restore the automatic default selection select Automatic from the drop down list This option...

Page 74: ...l graphic 4 Select Configure The Fibre Channel Parameters dialog box is displayed 5 Use the drop down boxes and check boxes to make changes to the configuration as necessary Refer to Understanding Por...

Page 75: ...r target devices that are available on the fabric If it finds targets attached to the fabric it adds all of them to the device map Select this option if you are connecting a Fibre Channel switch to th...

Page 76: ...y each receiving node and need not match any other node The frame size typically should be set to 2048 It may be appropriate to use another frame size if required by a particular software application...

Page 77: ...sign the LUN drag a device that is displayed in the left column back to the right column or directly to another space in the left column To delete a device drag and drop it onto the trash can icon 5 C...

Page 78: ...ance knows the LUNs available and is ready to use them 1 Right click an appliance in the navigation panel or the graphical panel 2 Select Device Map 3 Select the Device Mapping dialog box point to the...

Page 79: ...e navigation panel or the graphical panel 2 Select Feature Enable menu From the submenu that opens elect the functionality you want to enable If a feature is already enabled or not available for a par...

Page 80: ...ettings allow all SAN connections to access all target channels 4 Select the check boxes to remove or create restricted access zones for the desired SAN connections and target channels All combination...

Page 81: ...MCB or network chassis 1 Verify that the Windows host you are configuring has an installed Host Bus Adapter HBA 2 Obtain HstRegSrv exe from your service representative 3 Select the Windows Start butt...

Page 82: ...tar xf HstRegSrv tar and press Enter 10 Type the following command pkgadd d and press Enter 11 Type the following command reboot r and press Enter HRS runs when the system is booting The file that co...

Page 83: ...yping hrs i interval in minutes D and press Enter This causes HRS to run in the background as a daemon registering at the specified time interval The default re registration period is 5 minutes Instal...

Page 84: ...target information and manages the end to end access control in the SAN It allows the system administrator to control access privileges between individual Host Bus Adapters HBAs and target devices con...

Page 85: ...s b Shut the hosts down c Restart the appliance Refer to Using Restart on page 60 d Start up the hosts e Enable SFM Refer to Enabling Licensed Features on page 71 f After the hosts are finished bootin...

Page 86: ...me is displayed in blue To have complete host information appear in the display you must first be running HRS Consult your service representative 4 Select the Assigned LUN check boxes to indicate that...

Page 87: ...ton to close the dialog box or select the x button in the upper right corner of the dialog box If you made changes a confirmation box presents you with the option of not closing until you apply the ch...

Page 88: ...es since the last time Apply was used Select the Close button to close the dialog box or select the x button in the upper right corner of the dialog box If you made changes a confirmation box presents...

Page 89: ...Refer to Enabling Licensed Features on page 71 f After the hosts are finished booting right click the appliance with eVPS enabled g Select Refresh Data Refer to Refreshing Data on page 58 h Proceed t...

Page 90: ...ost s A maximum of 64 hosts can be connected to a Fibre Channel 2 Right click the appliance with eVPS enabled 3 Select the Access Options menu select Extended Virtual Private SAN The eVPS Access Setti...

Page 91: ...4 Type a number into an Internal LUN check box to indicate that access is enabled between a LUN and the corresponding host Delete the number to revoke access In Figure 13 on page 82 each host has had...

Page 92: ...ary dialog box Refer also to Using the eVPS View Menu on page 85 Adding or Modifying eVPS Hosts Hosts can be added to the SAN after initial eVPS configuration 1 Select Add Host or Modify Host from the...

Page 93: ...Saving and Loading the Configuration on page 58 Using the eVPS View Menu The Show Details and Show All LUNs commands are used to get quick info on the eVPS device map Check and uncheck the boxes in f...

Page 94: ...M 1 Log on as the SAN administrator or portal administrator 2 If you want to install the host registration service HRS on the hosts that are involved consult your service representative 3 Right click...

Page 95: ...ng refer to Device Numbering on page 30 Drag and drop the devices from the Device column to the appropriate LUN in the ID LUN Device column When a target device has been mapped it is displayed in gray...

Page 96: ...88 Configuring SAN Access...

Page 97: ...lick an appliance in the navigation panel or the graphical panel 2 Select the Events menu then select View Event Log The event reporting level is displayed 3 Select Warning to display Warning and Noti...

Page 98: ...4 Reference Guide for troubleshooting actions If there are no abnormal events but behavior is still unacceptable proceed to Performing Health Check on page 98 Table 2 Event Codes and Actions Event Co...

Page 99: ...bus 37 Fibre Channel port database change detected 39 Directory Server on fabric has changed 40 Maximum LUN limit has been exceeded 41 Fibre Channel transfer failure Note Error recovery may have succe...

Page 100: ...ort event message indicates the change to high very high reduced to high or OK 106 Fibre Channel interface failed health check 107 SCSI interface failed health check 109 Target device failed health ch...

Page 101: ...Users are not typically interested in the occurrence of FCAL LIPs unless they are happening once a minute or more 6 Set the trap event threshold to the number that you have determined will optimize p...

Page 102: ...e event Select OK to close the detail Monitoring the LED Panel When I O is running the LED panel of the SNC is active If there are problems when the SNC is being brought online the LEDs will freeze in...

Page 103: ...ADIC Management Console User s Guide 95 Figure 19 ADIC SNC 3000 LED panel Figure 20 SNC 4000 LED panel Figure 21 SNC 5100 LED panel...

Page 104: ...distinguish it from other appliances you may be running 1 Right click an appliance in the navigation panel or the graphical panel 2 Select Identify The Flash Ready LED dialog box is displayed 3 Select...

Page 105: ...et Environmental Data does not appear on the appliance menu 1 Right click an appliance in the navigation panel or the graphical panel 2 Select Get Environmental Data 3 The Environmental Data dialog bo...

Page 106: ...e posts in the Status Message area if the test is successful For example Successful Health Check is displayed in this area Configuring Health Check You can configure Health Check settings 1 Right clic...

Page 107: ...mp is a recording of the state of the drive at a particular instant used for purpose of debugging Two logs are pulled the current log and the forced log 1 Stop all I O to the device For instructions r...

Page 108: ...Flow Log dialog box is displayed 3 Navigate to the location you want to save the log to Enter a filename 4 Click Save The number of bytes being saved is shown and is updated periodically until the ent...

Page 109: ...If data was transferred to or from the host a new line is displayed indicating the direction of the transfer DIR IN is to the host and DIR OUT is from the host the number of bytes requested REQ and th...

Page 110: ...102 Troubleshooting the SAN...

Page 111: ...a system s uptime Category A logical grouping of the storage area network components belonging to a specific view For example subnet department location and so on Channel zoning A method of subdividi...

Page 112: ...iating SCSI commands at the host s request HRS Host Registration Service A small service daemon installed on hosts that access a storage library It presents host information that the LMC server uses t...

Page 113: ...between two devices a sending device and a receiving device Policy A rule within the AMC expert notification system that allows AMC to alert persons specified by the administrator that specified SAN e...

Page 114: ...designed to accurately diagnose and report failures as well as minimize downtime in a storage solution See also RAS SFM Scalar Firewall Manager A virtual LUN mapping scheme for Fibre Channel hosts all...

Page 115: ...e libraries can be classified as open closed or open and closed See also Open library Closed library Open and Closed library Virtualization The technique of managing and presenting storage devices and...

Page 116: ...108 Glossary...

Page 117: ...SAN management 4 system requirements UNIX platforms 8 Windows 8 toolbar 23 configuration system 58 channel mode 65 Fibre Channel 66 port mode See also Channel mode 67 SCSI channel 64 uploading files...

Page 118: ...nagement Client 61 logging off 16 logging on 15 loop ID 68 M Maintenance Action Plans See MAPs MAPs 89 N navigation panel See also Client panels 24 P password administrator 35 default 15 policies conf...

Page 119: ...ion 58 T termination 65 training contact Quantum 2 tree panel See navigation panel 24 troubleshooting 89 U user accounts creating 37 deleting 38 modifying 38 V views creating 48 creating reports 51 de...

Page 120: ...112 Index...

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