Quantum QX Series, Setup Manual

Page: 151 / 225

Chapter 5: Troubleshooting
Diagnostic Steps
QX and QXS Setup Guide 136
Answer Possible
reasons Actions
Yes The link is
down.
l
Check cable connections and reseat if necessary.
l
Inspect cable for damage.
l
Swap cables to determine if fault is caused by a defective cable. Replace cable if
necessary.
l
Verify that the switch, if any, is operating properly. If possible, test with another
port.
l
Verify that the HBA is fully seated, and that the PCI slot is powered on and
operational.
l
Review event logs for indicators of a specific fault in a host data path component.
l
Contact an authorized service provider for assistance.
l
See also Isolate a Host-side CNC Connection Fault on page 138 .
Is a Connected Port’s “Expansion Port Status” LED Off?
Answer Possible reasons Actions
No System functioning
properly. No action required.
Yes The link is down.
l
Check cable connections and reseat if necessary.
l
Inspect cable for damage.
l
Swap cables to determine if fault is caused by a defective cable.
Replace cable if necessary.
l
Review event logs for indicators of a specific fault in a host data path
component.
l
Contact an authorized service provider for assistance.
l
See also Isolate a Controller Module Expansion Port Connection Fault
on page 141 .
Table 19: Diagnostics LED status: Rear panel “Expansion Port Status”
Is a Connected Port’s “Network Port Link Status” LED Off?
Answer Possible reasons Actions
No System functioning
properly. No action required.
Yes The link is down. Use standard networking troubleshooting procedures to isolate faults on
the network.
Table 20: Diagnostics LED status: Rear panel “Network Port Link Status”