Chapter 5: Troubleshooting
Diagnostic Steps
QX and QXS Setup Guide
134
Is the Controller Rear Panel “Fault/Service Required” LED Amber?
Answer
Possible
reasons
Actions
No
System
functioning
properly.
No action required.
Yes
(blinking)
One of the
following errors
occurred:
l
Hardware-
controlled
power-up
error
l
Cache flush
error
l
Cache self-
refresh error
l
Restart this controller from the other controller using the
Disk Storage
Management Utility
or the CLI.
l
If the above action does not resolve the fault, remove the controller and
reinsert it.
l
If the above action does not resolve the fault, contact an authorized service
provider for assistance. It may be necessary to replace the controller.
Table 14:
Diagnostics LED status: Rear panel “Fault/Service Required”
Is the Drawer Panel Fault/Service Required LED Amber?
Answer
Possible reasons
Actions
No
System functioning properly.
No action required.
Yes
(solid)
A drawer-level fault is detected or a
service action is required.
l
Check the event log for specific information regarding
the fault; follow any Recommended Actions.
l
If the above action does not resolve the fault, contact an
authorized service provider for assistance.
Yes
(blinking)
Hardware-controlled power-up error
l
Check the event log for specific information regarding
the fault; follow any Recommended Actions.
l
If the above action does not resolve the fault, contact an
authorized service provider for assistance.
Table 15:
Diagnostics LED status: Drawer panel “Fault/Service Required”
