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Chapter 5: Troubleshooting
Diagnostic Steps
QX and QXS Setup Guide
135
Are Both Drive Module LEDs Off?
Answer
Possible reasons
Actions
Yes
l
There is no
power
l
The drive is
offline
l
The drive is not
configured.
Check that the drive is fully inserted and latched in place, and that the
chassis is powered on.
Table 16:
Diagnostic LED status: Drive module
Is the Drive Module “Fault” LED Amber?
Answer
Possible reasons
Actions
Yes, and the
online/activity LED is
off.
The drive is offline. An event message may
have been received for this device.
l
Check the event log for
specific information regarding
the fault.
l
Isolate the fault.
l
Contact an authorized service
provider for assistance.
Yes, and the
online/activity LED is
blinking.
The drive is active, but an event message may
have been received for this device.
l
Check the event log for
specific information regarding
the fault.
l
Isolate the fault.
l
Contact an authorized service
provider for assistance.
Table 17:
Diagnostics LED status: Drive “Fault” LED (LFF and SFF modules)
Is a Connected Host Port’s “Host Link Status” LED Off?
Answer
Possible
reasons
Actions
No
System
functioning
properly.
No action required (see Link LED note: Once a Link Status LED is lit, it remains so,
even if the controller is shut down via the Disk Storage Management Utility or CLI.
).
Table 18:
Diagnostics LED status: Rear panel “Host Link Status”