Quantum QX Series Setup Manual Download Page 150

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Chapter 5: Troubleshooting
Diagnostic Steps

QX and QXS Setup Guide

135

Are Both Drive Module LEDs Off?

Answer

Possible reasons

Actions

Yes

There is no
power

The drive is
offline

The drive is not
configured.

Check that the drive is fully inserted and latched in place, and that the
chassis is powered on.

Table 16:

Diagnostic LED status: Drive module

Is the Drive Module “Fault” LED Amber?

Answer

Possible reasons

Actions

Yes, and the
online/activity LED is
off.

The drive is offline. An event message may
have been received for this device.

Check the event log for
specific information regarding
the fault.

Isolate the fault.

Contact an authorized service
provider for assistance.

Yes, and the
online/activity LED is
blinking.

The drive is active, but an event message may
have been received for this device.

Check the event log for
specific information regarding
the fault.

Isolate the fault.

Contact an authorized service
provider for assistance.

Table 17:

Diagnostics LED status: Drive “Fault” LED (LFF and SFF modules)

Is a Connected Host Port’s “Host Link Status” LED Off?

Answer

Possible
reasons

Actions

System
functioning
properly.

No action required (see Link LED note: Once a Link Status LED is lit, it remains so,
even if the controller is shut down via the Disk Storage Management Utility or CLI.

page 172

Table 18:

Diagnostics LED status: Rear panel “Host Link Status”

Summary of Contents for QX Series

Page 1: ...6 68389 01 Rev J 6 68389 01 QX and QXS Setup Guide...

Page 2: ...the law TRADEMARK STATEMENT Artico Be Certain and the Q brackets design DLT DXi DXi Accent DXi V1000 DXi V2000 DXi V4000 FlexTier GoVault Lattus NDX the Q logo the Q Quantum logo Q Cloud Quantum and...

Page 3: ...yout 4 Controller I O Module Rear Panel Components 5 Expansion Chassis Rear Panel Components 7 QXS 4 Series and StorNext Storage 9 QXS 4 Series Storage 9 StorNext Storage 9 2U12 Drive Chassis 11 2U24...

Page 4: ...31 2U48 Drive Chassis Drawers Partially Populated 32 QXS 648 RAID Chassis Rear panel layout 33 QXS 648 I O Controller Module Rear Panel Components 34 QXS 648 Expansion Chassis Rear Panel Components 3...

Page 5: ...ons 70 Cabling 72 Cable Requirements for Expansion Chassis 72 Summary of Cabling Connections 73 QXS QXS 3 and QXS 4 Series Drive Chassis Reverse Cabling Illustrations 75 QXS QXS 3 and QXS 4 Series Dri...

Page 6: ...d Replication 110 QXS 4 and QXS 6 Series CNC Ports and Replication 112 Update Firmware 117 Important Firmware Notes 117 Verifying Firmware 117 Obtaining IP Values 118 Setting Network Port IP Addresses...

Page 7: ...Host side CNC Connection Fault 138 Host side Connection Troubleshooting Featuring CNC Ports 139 Isolate a Host side SAS Connection Fault 140 Host side Connection Troubleshooting Featuring SAS Host Por...

Page 8: ...1 Power Supply LEDs for 12 24 48 Drive Systems 172 12 24 48 Drive Expansion Chassis Rear Panel LEDs 174 LEDs for 56 Drive RAID Chassis 4U56 175 LEDs Visible with Chassis Bezel Installed 175 LEDs Visib...

Page 9: ...arge 196 About Electrostatic Discharge 196 Grounding Methods to Prevent ESD 197 Chapter 9 USB Device Connection 198 198 Rear Panel USB Ports 198 USB the CLI port 199 Emulated Serial Port 199 Supported...

Page 10: ...l StorNext QX FC host attach only o QX 1200 o QX 2400 Product Safety Statements Quantum will not be held liable for damage arising from unauthorized use of the product The user assumes all risk in th...

Page 11: ...date information on QX and QXS see http www quantum com serviceandsupport get help index aspx contact support Contacts For information about contacting Quantum including Quantum office locations go t...

Page 12: ...FAQs firmware downloads product updates and more in one convenient location Get started at http www quantum com serviceandsupport get help index aspx contact support l eSupport Submit online service...

Page 13: ...ded for storage system administrators and installers Prerequisites Prerequisites for installing and using this product include knowledge of l Servers and computer networks l Network administration l S...

Page 14: ...tory Compliance and Safety Using a 12 and 24 drive rackmount bracket kit to install a chassis into a rack QX QXS 12 and 24 Drive Rackmount Bracket Kit Installation Guide Using a 48 drive rackmount bra...

Page 15: ...cted such as menu and list items buttons and check boxes Italic text Text emphasis Monospace text l File and directory names l System output l Code l Text typed at the command line Monospace italic te...

Page 16: ...QXS 4 Series and StorNext Storage 9 2U12 2U24 and 2U48 RAID Chassis Rear Panel Layout 15 4U56 Drive System 20 QXS 6 Series Storage 29 QXS 648 System 30 QXS 656 System 38 Component Installation and Re...

Page 17: ...led or a mixture of HDDs and SSDs The QXS Storage drive chassis 2U include a bezel sub assembly that attaches to the front panel of the chassis The bezel comprised of a vented cover attached to an EMI...

Page 18: ...3 5 drive blank typical 12 slots 2U24 Drive Chassis Figure 4 2U24 Drive Chassis Bezel Installed Figure 5 2U Drive Chassis Bezel Installed 5 6 7 8 1 2 3 4 5 1 Chassis ID LED 2 Chassis Status LED Unit...

Page 19: ...nel Layout The diagram and table below display and identify important component items that comprise the rear panel layout of the QXS 3 Series RAID Chassis Figure 7 QXS 3 Series RAID Chassis Rear Panel...

Page 20: ...is support hot plug replacement of redundant I O controller modules fans power supplies and expansion I O modules Hot add replacement of drive chassis is also supported Controller I O Module Rear Pane...

Page 21: ...Sticker shown covering the opening 8 mini SAS expansion port Host CNC Ports Configured with SFPs 1 Gb RJ 45 Figure 9 below shows a Controller I O Module with CNC ports configured with SFPs supporting...

Page 22: ...4 Reserved for future use 5 Network Port 6 Service Port 1 used by service personnel only 7 Disabled button used by engineering only Sticker shown covering the opening 8 mini SAS expansion port Expans...

Page 23: ...LINK SERVICE IN OUT LINK LINK SERVICE IN OUT 1 1 2 3 1 Power Supplies AC shown 2 Expansion I O Module A 3 Expansion I O Module B Figure 12 Closeup of Expansion I O Module LINK LINK SERVICE IN OUT 1 2...

Page 24: ...led on site l QXS 424 System o 2U24 drive chassis o SFF drives 2 5 inch o Drives not installed must be installed on site l QXS 448 System o 2U48 drive chassis o SFF drives 2 5 inch o Drives not instal...

Page 25: ...isk drives HDDs and solid state disks SSDs The drive chassis can have all HDDs or SSDs installed or a mixture of HDDs and SSDs Bezel Sub Assembly The drive chassis include a bezel sub assembly that at...

Page 26: ...7 8 1 2 3 4 5 1 Chassis ID LED 2 Chassis Status LED Unit Locator 3 Chassis Status LED Fault Service Required 4 Chassis Status LED FRU OK 5 Chassis Status LED Temperature Fault Figure 14 2U12 Drive Ch...

Page 27: ...2 Chassis Status LED Unit Locator 3 Chassis Status LED Fault Service Required 4 Chassis Status LED FRU OK 5 Chassis Status LED Temperature Fault Figure 16 2U24 Drive Chassis bezel removed Left Ear Ri...

Page 28: ...Status LED FRU OK 5 Chassis Status LED Temperature Fault Figure 18 2U48 Drive chassis Bezel Removed Note Integers atop drawers indicate drawer numbering sequence 1 Chassis ear LEDs 2 Thumbscrew for se...

Page 29: ...d Y 90 2 Note Drive slot numbering is also provided on the label that is laminated to the sheet metal housing top face on each drawer Refer to the drawer label when installing drives into the drawer T...

Page 30: ...slot Slots 12 15 have AMS inserts 4 each installed Caution Empty bays will cause overheating To avoid overheating install an AMS insert in drive slots that do not contain drive modules 2U12 2U24 and 2...

Page 31: ...partner A controller must be installed in each IOM slot to ensure sufficient airflow through the chassis during operation Note The chassis support hot plug replacement of redundant controller IOMs fa...

Page 32: ...etwork Port 6 Service Port 1 Service Personnel Use Only 7 Disabled Button used by engineering only Sticker shown covering the opening 8 Mini SAS Expansion Port 1 iSCSI with SFP Ports used for host con...

Page 33: ...eserved for Future Use 5 Network Port 6 Service Port 1 used by service personnel only 7 Disabled Button used by engineering only Sticker shown covering the opening 8 Mini SAS Expansion Port Host Ports...

Page 34: ...RAID Chassis support attachment to the 2U12 2U24 and 2U48 Expansion chassis The rear of the Q2U12 2U24 and 2U48 Expansion chassis all look the same The expansion chassis uses mini SAS SFF 8088 connec...

Page 35: ...attached to an electro magnetic interference EMI shield is pre assembled and packed within a box contained in the master shipping container Instructions for attaching removing the bezel are provided i...

Page 36: ...ccess to drives that are oriented vertically such that the back face of the drive faces down and is inserted into the drawer drive slots from above A single drawer diagram is used to describe the numb...

Page 37: ...ith sequentially numbered disk slots B C 0 3 1 2 0 3 1 2 D0 D1 Drawer 0 slot numbers Drawer 1 slot numbers Key drawer row slot numbering n n Disk row numbers 4 5 o r t h o g r a p h i c b i s e c t o...

Page 38: ...2 4 AC Power Supply PSU qty 2 5 Fan Control Module FCM qty 2 The RAID chassis accommodates two Controller I O modules within the chassis see callouts No 1 and No 2 above A RAID chassis accommodates tw...

Page 39: ...Gb RJ 45 l Host interface ports configured with 12 Gbit s HD mini SAS SFF 8644 connectors Host CNC Ports Configured with SFPs FC or iSCSI The following figure shows CNC ports configured with SFP tran...

Page 40: ...Port 1 Service Personnel Use Only 7 Disabled Button used by engineering only Sticker shown covering the opening 8 Mini SAS Expansion Port 1 iSCSI with SFP Ports used for host connection or replication...

Page 41: ...Configured with SFPs RJ 45 CACHE CLI CLI LINK ACT 6Gb s SERVICE 1 SERVICE 2 PORT 0 PORT 1 PORT 2 PORT 3 2 3 4 5 6 7 8 1 1 CNC Ports used for host connection or replication 2 CLI Port USB Type B 3 Ser...

Page 42: ...with HD mini SAS CACHE CLI CLI LINK ACT 6Gb s SERVICE 1 SERVICE 2 ACT LINK 12Gb s S S A ACT LINK SAS 0 SAS 1 ACT LINK 12Gb s S S A ACT LINK SAS 2 SAS 3 2 3 4 5 6 7 8 1 1 HD Mini SAS Ports used for hos...

Page 43: ...3 AC Power Supply Switch 4 Power Supply Module 5 Fan Module An expansion chassis accommodates the following l Two expansion I O modules of the same type within the Expansion I O Module slots see callo...

Page 44: ...how in the following figure Figure 36 Expansion I O Module LINK LINK SERVICE IN OUT 1 2 3 4 1 Disabled Button used by engineering test only 2 Service Port used by service personnel only 3 Mini SAS In...

Page 45: ...of the chassis The bezel comprised of a vented cover attached to an EMI shield is pre assembled and packed within a box contained in the master shipping container Instructions for attaching removing...

Page 46: ...ly 4 Drawer Handle shown in stowed position 5 Drawer Status LED FRU OK 6 Drawer Status LED Fault Service Required 7 Drawer Status LED OK to Remove 8 Drawer Status LED Unit Locator 2U48 Drive Chassis D...

Page 47: ...ng drives into the drawer The 2U48 drive chassis is shipped with the drawers installed but they are not populated with drives Depending on your product configuration drive bay blanks also known as Air...

Page 48: ...e overheating To avoid overheating install an AMS insert in drive slots that do not contain drive modules QXS 648 RAID Chassis Rear panel layout The diagram and table below display and identify import...

Page 49: ...artner controller A controller I O module must be installed in each slot to ensure sufficient airflow through the chassis during operation Note The chassis support hot plug replacement of redundant I...

Page 50: ...Controller I O Module with FC or iSCSI Host CNC Ports CACHE CLI CLI LINK ACT S ERVICE 1 S ERVICE 2 PORT 0 PORT 1 PORT 2 PORT 3 MGMT EXP 0 EXP 1 6Gb s S S A LINK 0 LINK 1 5 2 3 6 8 1 7 4 FC LEDs 10GbE...

Page 51: ...1 S ERVICE 2 MGMT EXP 0 EXP 1 6Gb s S S A PORT 0 PORT 1 PORT 2 PORT 3 LINK 0 LINK 1 5 2 3 6 8 1 7 4 FC LEDs 1Gb iSCSI LEDs all CNC ports use 1 Gb RJ 45 SFPs in this figure 1 2 3 4 5 6 7 8 1 CNC Ports...

Page 52: ...service personnel only 4 Reserved for Future Use 5 Network Port 6 Service Port 1 used by service personnel only 7 Disabled Button used by engineering only Sticker shown covering the opening 8 HD Mini...

Page 53: ...ote The 2U48 RAID chassis support a number of expansion chassis Refer to the Release Notes for the number of expansion chassis and number of drives supported QXS 656 System The bezel comprised of a ve...

Page 54: ...ssis Bezel Removed Note Drawer 0 is on the left of the chassis and Drawer 1 is on the right 1 2 3 4 5 6 7 8 9 10 11 1 Chassis ID LED 2 Thumbscrew for securing or accessing drawer 3 Drawer Handle shown...

Page 55: ...able in preparation for populating the drive slots Caution Empty drive slots will cause overheating To avoid overheating install an AMS insert in each empty drive slot Note Drive slot numbering is als...

Page 56: ...looks like drive module The chassis support LFF Midline SAS and LFF Enterprise self encrypting drives that work with the Full Disk Encryption FDE feature QXS 656 RAID Chassis Rear Panel Layout The dia...

Page 57: ...odules within the chassis see callouts No 1 and No 2 above A RAID chassis accommodates two power supply units of the same type either both AC or both DC within the two power supply slots see two insta...

Page 58: ...P transceivers that support 4 8 or 16 Gb FC or 10 GbE iSCSI connections The SFPs look identical Refer to the CNC LEDs that apply to the specific configuration of your CNC ports Figure 52 Controller I...

Page 59: ...8 1 7 4 FC LEDs 1Gb iSCSI LEDs all CNC ports use 1 Gb RJ 45 SFPs in this figure 1 2 3 4 5 6 7 8 1 CNC Ports used for host connection or replication 2 CLI Port USB Type B 3 Service Port 2 used by servi...

Page 60: ...rts used for host connection 2 CLI Port USB Type B 3 Service Port 2 used by service personnel only 4 Reserved for Future Use 5 Network Port 6 Service Port 1 used by service personnel only 7 Disabled B...

Page 61: ...4 5 1 Expansion module A 2 Expansion module B 3 AC power supply switch 4 AC power supply module 5 Fan control module Figure 56 Closeup of Expansion I O Module S ERVICE IN LINK LINK 6Gb s S S A 6Gb s...

Page 62: ...data from one controller module cache to the other Write back cache improves the performance of write operations and the throughput of the controller l Write through The controller writes the data to...

Page 63: ...epresentative location on the 2U and 4U chassis Do not remove the card it is used for cache recovery only Figure 57 CompactFlash Do not remove Used for cache recovery only 1 1 CompactFlash card Cautio...

Page 64: ...le allows the cache memory to be written to the drives at any time The supercapacitor pack provides energy for backing up unwritten data in the write cache to the CompactFlash in the event of a power...

Page 65: ...Populate QXS 48 Drive Drawers 55 Install Drives Into the QXS 456 Drive Chassis 62 FDE Considerations 68 Connect the RAID Chassis and Expansion Chassis 69 QXS QXS 3 and QXS 4 Series Drive Chassis Rever...

Page 66: ...connectivity See Testing Chassis Connections on page 85 6 Install required host software See Host System Requirements on page 94 7 If required change the CNC port See iSCSI Considerations 8 Connect h...

Page 67: ...Criteria Section 4 1 6 Operational Requirement O4 20 This product exceeds the Optional Requirements shown in Table 4 5 for Forced Air Fan Shelf equipment l Airborne Contaminants This product is design...

Page 68: ...4 and QXS 424 2U24 chassis l QXS 1200 2U12 chassis l QXS 2400 2U24 chassis l QX 1200 2U12 chassis l QX 2400 2U24 chassis Prerequisites Review the following information before populating the 12 drive o...

Page 69: ...oriented to the left slide the drive module into the drive slot as far as it will go When the drive is inserted all the way you should hear a click Figure 58 Installing a drive module 2 Verify that y...

Page 70: ...s provides pre assembled and pre installed drawers drives must be installed into the drawers at the customer site In addition to locating your drives and any Air Management Solution AMS inserts you sh...

Page 71: ...r Take care not to remove the screw l Figure 61 below provides a 2U48 drive chassis front panel with bezel removed and showing drawer 0 left drawer 1 middle and drawer 2 right Figure 61 Opening a draw...

Page 72: ...panel in its stowed position and re attach the bezel to the front of the chassis Aligning an AMS or Drive Into a drawer Note These are important notes when installing drives within a 2U48 chassis l Y...

Page 73: ...operating temperature Figure 64 Aligning Installing an AMS or Drive into Drawer 1 2 1 AMS 2 Disk Each drawer has four drive bays Each drive bay must be populated with either four 4 each AMS inserts or...

Page 74: ...ated in place Install the remaining AMS inserts into the applicable empty drive slots The installed AMS inserts should now appear as shown in Figure 66 below Figure 66 Securing AMS into a Drawer 1 4 3...

Page 75: ...installing a drive in the right drawer refer to the illustration on the right when performing this step procedure Also see the admonition following this procedure concerning the installation of drive...

Page 76: ...le locks securely within the chassis If the drive module is not locked securely within the chassis the drive module might not power on and might not be assessable by the controller and or host Figure...

Page 77: ...ays The chassis uses a sledded drive positioned to stand on end allowing for insertion into the drawer Each LFF drive is mated to its connector on the drawer PCBA Important Considerations l You must p...

Page 78: ...40 41 42 15 43 16 44 17 45 18 46 19 47 48 49 22 50 23 51 23 52 25 53 26 54 55 14 21 27 20 13 6 A B C Front view Top view Right side view Diagram legend A Drawer multiviews Disk rows with sequentially...

Page 79: ...ve installation procedure applies to the left drawer Drawer 0 and the right drawer Drawer 1 l Drive row and slot numbering for each drawer is provided on the sticker laminated to the exterior wall of...

Page 80: ...ion of installed drives Open a Drawer Caution Before opening and or accessing either of the drawers via its handle you must first remove the front bezel The chassis bezel is required to provide EMI pr...

Page 81: ...an be pulled outward for viewing drive slots Figure 72 QXS 456 opening drawer The drawer handle is in the pull and stow positions 5 Face the front of the drawer and using the handle pull the drawer ou...

Page 82: ...er 1 Using your index finger slide the release latch located in the right pocket on the face of the drive module to the left to disengage the drive module Moving the latch to the left will provide a c...

Page 83: ...handle upwards such that it is flush with the drawer front panel in the stowed position 4 Using a No 2 Phillips screwdriver tighten the two screws securing the handle to the front face of the drawer...

Page 84: ...iew the FDE status of drives use the Storage Management GUI or the show fde state CLI command l To import a key and incorporate the foreign drives use the Storage Management GUI or the set fde import...

Page 85: ...4U56 2 CNC converged network controller allows for FC iSCSI 10GbE iSCSI 1 Gb host interface connections using SFPs Note 1 Air management solution AMS inserts must be installed within the QXS 448 and Q...

Page 86: ...4 192 QXS 656 4U56 4 2U12 2 8 248 Note 1 Always consider the max drive number when mixing different chassis combinations Note 2 It is impossible to identify all possible chassis combinations within th...

Page 87: ...expansion module 1A with a chain of connections cascading down blue Controller 0B is connected to the lower expansion module B of the last expansion chassis in the chain with connections moving in the...

Page 88: ...Cabling Connections This section cover the following l QXS 312 and QXS 324 Systems below l QXS and QXS 4 Series Systems on the next page l QXS 648 and QXS 656 Systems on page 75 QXS 312 and QXS 324 S...

Page 89: ...ini SAS 2U24 mini SAS to mini SAS mini SAS to mini SAS 2U48 mini SAS to mini SAS mini SAS to mini SAS 4U56 mini SAS to mini SAS mini SAS to mini SAS 2U12 HD mini SAS mini SAS to mini SAS mini SAS to m...

Page 90: ...ng 56 LFF 3 5 sledded disk drive modules The 4U56 drive chassis are designed for NEBS compliance however the 2U48 drive chassis are not Table 7 Summary of Mini SAS cable type requirements and related...

Page 91: ...Cabe Connections Between a QXS RAID Chassis with Dual Controller I O Modules and an Expansion Chassis Controller B Controller A RAID Chassis 0 Expansion Chassis 1 0A 0B 1A 1B OUT OUT IN IN Example Du...

Page 92: ...ansion Chassis as shown in the following image l Use the reverse cabling method shown in the following image to ensure the highest level of fault tolerance This cabling method enables the RAID Chassis...

Page 93: ...ntroller RAID chassis and 7 expansion chassis Controller A Controller B In Out In Out In Out In Out In Out In Out RAID Chassis 0 Expansion Chassis 1 Expansion Chassis 2 Expansion Chassis 3 Expansion C...

Page 94: ...assis fails the chassis that follow the failed chassis in the chain are no longer accessible until the failed chassis is repaired or replaced Reverse cabling allows any drive expansion chassis to fail...

Page 95: ...OUT OUT IN IN Example Dual controller RAID Chassis with 3 Drive Expansion Chassis The following figure shows straight through cabling of a dual controller RAID chassis and 3 expansion chassis configur...

Page 96: ...Out Example Dual controller RAID Chassis with 7 Expansion Chassis The following figure shows a dual controller RAID chassis cabled to 7 expansion chassis featuring dual expansion I O modules Controlle...

Page 97: ...al controller RAID chassis and 7 expansion chassis 0A 0B 1A 1B 2A 2B 3A 3B RAID Chassis 0 Expansion Chassis 1 Expansion Chassis 2 Expansion Chassis 3 7A 7B Expansion Chassis 7 4A 4B Expansion Chassis...

Page 98: ...er I O module 0A is connected to expansion module 1A blue Controller I O module 0B is connected to expansion module 1B green Figure 81 Cabling connections between a dual controller chassis and one exp...

Page 99: ...aced Refer to these diagrams when cabling multiple compatible expansion chassis together with the RAID chassis with dual controller I O modules Remember that reverse cabling allows any drive expansion...

Page 100: ...models are equipped with power supplies possessing power switches whereas other chassis use power supplies that have no power switch The 2U12 and 2U24 chassis use a common PSU model for AC and a comm...

Page 101: ...up HDDs before being scanned by the controller I O modules within the RAID chassis While expansion chassis power up their LEDs blink After the LEDs stop blinking and no LEDs on the front and rear of...

Page 102: ...e described in AC Power Supply below l For procedures pertaining to a RAID chassis configured with DC power supplies or b previously installed expansion chassis featuring power switches see DC Power S...

Page 103: ...ther end of the power cord into the rack power source see Figure 85 above and Figure 86 on the next page Wait several seconds to allow the drives to spin up HDDs Repeat this sequence for each switchle...

Page 104: ...escribed in the QXS StorageDisk Storage Management Utility Users Guide Proceed to Step 3 l Use the CLI to shut down both controllers as described in the QXS StorageCLI Reference Guide 3 Disconnect the...

Page 105: ...195 for additional information DC Model Figure 88 DC power cable featuring D shell and lug connectors 1 Locate and use the provided DC power cables 2 Verify that the chassis power switches are in the...

Page 106: ...hree individual DC cable wire labels before connecting each cable wire lug to its power source One cable wire is labeled ground GND and the other two are labeled positive L and negative L shown in Fig...

Page 107: ...d into the power cord connector on the power supply Plug the other end of the power cord into the rack power source 4 Verify connection of primary power cords from the rack to separate external power...

Page 108: ...s described in the QXS StorageDisk Storage Management Utility Users Guide Proceed to Step 3 l Use the CLI to shut down both controllers as described in the QXS StorageCLI Reference Guide 3 Press the p...

Page 109: ...ing is supported If fault tolerance is required then multipathing software may be required Host based multipath software should be used in any configuration where two logical paths between the host an...

Page 110: ...llowing the host to select any available path to access the LUN regardless of disk group ownership Note See Configuring the system Using the Configuration Wizard in the QXS Storage Disk Storage Manage...

Page 111: ...tocol is used to connect to a fabric switch Point to point protocol can also be used for direct connection and it is the only option supporting direct connection at 16 Gbit s See the set host paramete...

Page 112: ...ost ports configured with an RJ 45 SFP supporting data rates up to 1 Gbit s using either one way or mutual CHAP See the topics about Configuring CHAP and CHAP and replication in the disk management ut...

Page 113: ...assis combinations within the hybrid QXS supported configurations Table 8 Available QXS Systems Connect appropriate cables from the server s HBAs to the controller module s host ports as described bel...

Page 114: ...em to a remote storage system via a switch to facilitate use of the optional AssuredRemote replication feature HD mini SAS Host Connection To connect to the QXS 3 QXS 4 and QXS 6 Series storage RAID c...

Page 115: ...g volumes to hosts see ULP in the StorNext QXS Storage Disk Storage Management Utility Users Guide Dual controller Connections to Hosts This section provides representative illustrations of connection...

Page 116: ...and one HBA per server dual path 6Gb s 6Gb s S S A S S A 56 Drive System This section provides representative illustrations connections to hosts Figure 93 Connecting hosts direct attach one server on...

Page 117: ...r environment Using switches increases the number of servers that can be connected to the storage system A QXS Storage RAID chassis supports 64 hosts Multiple Servers Multiple Switches Model specific...

Page 118: ...Systems with multiple servers switches Figure 96 Connecting hosts Switch attach multiple servers switches 6Gb s 6Gb s S S A S S A Figure 96 above provides a representative illustration of the12 24 and...

Page 119: ...98 below provides a representative illustration of the 56 drive system with multiple servers switches Figure 98 Connecting hosts Switch attach multiple servers switches Figure 99 on the next page pro...

Page 120: ...S 448 QXS 456 QXS 648 and QXS 656 iSCSI Considerations on the next page QXS 312 and QXS 324 iSCSI Considerations When installing a QXS 312 or QXS 324 iSCSI RAID chassis use at least three ports per se...

Page 121: ...t connection settings QXS 412 QXS 424 QXS 448 QXS 456 QXS 648 and QXS 656 iSCSI Considerations When installing a QXS 4 or QXS 6 Series RAID chassis use at least three ports per server two for the stor...

Page 122: ...disk management utility in the System topic select Action Set Up Host Ports o The Host Ports Settings panel opens allowing you to access host connection settings l If using V2 disk management utility...

Page 123: ...at the specified system host port mode was set and that the command completed successfully When you are done using the CLI exit the emulator Configure the system After using either of the CLI command...

Page 124: ...to use the replication feature and must be connected through switches to the same fabric or network i e no direct attach The server accessing the replication set need only be connected to the primary...

Page 125: ...plication configurations for CNC based RAID chassis The following illustrations provide conceptual examples of cabling supporting linear replication and virtual replication Blue cables show I O traffi...

Page 126: ...the rear panel of two RAID chassis with both I O and replication occurring on the same physical network Figure 100 Multiple Servers One Switch One Location 6Gb s 6Gb s 6Gb s 6Gb s s r e v r e s t s o...

Page 127: ...plication CNC controller modules can use qualified SFP options of the same type or they can use a combination of qualified SFP options supporting different host interface protocols If you use a combin...

Page 128: ...s 6Gb s 6Gb s S s r e v r e s t s o h o T h c t i w Multiple Servers Two Switches One Location This section provides information on the CNC host interface connections and CNC based replication with I...

Page 129: ...le Servers Two Switches Two Locations Virtual Local Area Network VLAN and zoning can be employed to provide separate networks for iSCSI and FC respectively Whether using a single switch or multiple sw...

Page 130: ...wo Switches Two Locations 4U 6Gb s 6Gb s 6Gb s 6Gb s Remote site A CNC I O switch To host servers Remote site B To host servers CNC I O switch Peer sites with failover WAN Ethernet Multiple Servers SA...

Page 131: ...B2 A1 B1 A1 A2 B1 B2 A Application servers A2 B File servers B1 B Application servers B2 Remote site B Remote site A Corporate end users Corporate end users LAN LAN WAN Ethernet S AN FC S AN FC data...

Page 132: ...mware release l If using Disk Storage Management Utility V3 in the System topic select Action Update Firmware The Update Firmware panel opens The Update Controller Module tab shows versions of firmwar...

Page 133: ...ting Network Port IP Addresses Using the CLI If you did not use DHCP to set network port IP values set them manually default method as described below If you are using the USB CLI port and cable you w...

Page 134: ...connector plugs into the CLI port as shown in Figure 110 below generic QXS Storage controller module shown Figure 110 Connecting a USB cable to the CLI port CACHE LINK DIRTY Host Interface Not Shown...

Page 135: ...mpt enter the default user manage and press Enter b At the password prompt enter the default password manage and press Enter If the default user name password or both have been changed for security re...

Page 136: ...e serial CLI When you restart an MC communication with it is temporarily lost until it successfully restarts Enter the following command to restart the MC in both controllers 11 When you are done usin...

Page 137: ...lation Checklist instructions in Table 2 on page 51 Once you have successfully completed steps 1 through 8 you can access the management interfaces to complete the system setup This provides a brief i...

Page 138: ...ult password is manage If you are logging in to the CLI for the first time the Language field displays user setting or English either of which results in English Disk Storage Management Utility The Di...

Page 139: ...igning out l Do not include a leading zero in an IP address For example enter 10 1 4 6 not 10 1 4 06 l Multiple users can be signed in to each controller simultaneously l For each active Disk Storage...

Page 140: ...e CLI Reference Guideor the QXS Storage Disk Storage Management Utility Users Guide Feature Impact Recommendations for minimizing impact Managed logs The managed logs function collects information at...

Page 141: ...f you disable background scrubs run a manual scrub at least once per month l Run a manual scrub during non peak hours l Set the Utility priority for manual scrubs to low through the Disk Storage Manag...

Page 142: ...onnection Fault 140 Isolate a Controller Module Expansion Port Connection Fault 141 Isolate Replication Faults 143 Resolve Voltage and Temperature Warnings 153 Troubleshooting Overview These procedure...

Page 143: ...sic Operation Overview on page 122 configure and provision the system upon completing the hardware installation As part of this process configure and enable event notification so the system will notif...

Page 144: ...alth Recommendations field to resolve the problem Use the CLI As an alternative to using the Disk Storage Management Utility you can run the show system command in the CLI to view the health of the sy...

Page 145: ...tem faults and might be what alerted the user to a fault in the first place When a fault occurs the Fault ID Status LED on an chassis right ear illuminates see the diagram pertaining to your product s...

Page 146: ...onents in the data path controller module cable or data host If the Chassis Does Not Initialize It may take up to two minutes for all chassis to initialize If an chassis does not initialize l Perform...

Page 147: ...ever when accessing the storage system remotely this is not possible Remotely you can use the show vdisk statistics command to determine if I O has stopped Perform the steps below 1 Using the CLI run...

Page 148: ...FRU the module has gone online and likely failed its self test l Check the LEDs on the rear of the controller to narrow the fault to a FRU connection or both l Check the event log for specific informa...

Page 149: ...It may be necessary to replace the controller Table 14 Diagnostics LED status Rear panel Fault Service Required Is the Drawer Panel Fault Service Required LED Amber Answer Possible reasons Actions No...

Page 150: ...egarding the fault l Isolate the fault l Contact an authorized service provider for assistance Yes and the online activity LED is blinking The drive is active but an event message may have been receiv...

Page 151: ...xpansion Port Status LED Off Answer Possible reasons Actions No System functioning properly No action required Yes The link is down l Check cable connections and reseat if necessary l Inspect cable fo...

Page 152: ...Diagnostics LED status Rear panel fan control module Fault Service Required Is the Power Supply s Input Power Source LED Off Answer Possible reasons Actions No System functioning properly No action re...

Page 153: ...he To preserve the existing data stored in the CompactFlash you must transport the CompactFlash from the failed controller to a replacement controller using the procedure outlined in the CRU Installat...

Page 154: ...ritten data 4 Remove the SFP and host cable and inspect for damage 5 Reseat the SFP and host cable Is the host link status LED on l Yes Monitor the status to ensure that there is no intermittent error...

Page 155: ...riod of time It may be an intermittent problem which can occur with SFPs damaged cables and HBAs Isolate a Host side SAS Connection Fault This procedure applies to following systems that use SAS host...

Page 156: ...ains off you have isolated the fault to the controller module s port Replace the controller module l No Proceed to the next step 6 Verify that the switch if any is operating properly If possible test...

Page 157: ...path l No Proceed to the next step 5 Move the expansion cable to a port on the controller module with a known good link status This step isolates the problem to the expansion cable or to the controlle...

Page 158: ...e systems are cabled for replication you can use the V3 or V2 disk management utility to prepare to use the replication feature Alternatively you can use telnet to access the IP address of the control...

Page 159: ...wizard verifies the communication links between the primary and secondary systems Once setup is successfully completed you can initiate replication from RAIDar or the CLI l For descriptions and repli...

Page 160: ...ing on each system used for replication Perform the following actions on each system used for virtual replication l In the System topic select Action Update Firmware The Update Firmware panel opens Th...

Page 161: ...system l Click in the Volumes topic then click on a volume name in the volumes list Click the Replication Sets tab to display replications and associated metadata l Alternatively click in the Replica...

Page 162: ...rmation about remote links After ensuring valid licensing valid cabling connections and network availability create the replication set using the Replications topic select Action Create Replication Se...

Page 163: ...Can you view information about remote links Has a replication run successfully Answer Possible reasons Actions Yes System functioning properly No action required No Last Successful Run shows N A l In...

Page 164: ...ng the replication feature is not running on each system used for replication Perform the following actions on each system used for virtual replication l In the Configuration View panel in V2 disk man...

Page 165: ...er Possible reasons Actions Yes System functioning properly No action required No Selected link type or port to link connections are incorrect l Remote Replication mode In the Configuration View panel...

Page 166: ...o Verify selection of a valid remote disk group o Verify selection of valid remote volume on disk group o Verify valid IP address of remote system network port o Verify user name with Manage role on...

Page 167: ...lt in a replication data path component Follow any Recommended Actions No Network error occurred during in progress replication l Review event logs for indicators of a specific fault in a replication...

Page 168: ...are working by making sure the Voltage Fan Fault Service Required LED on each power supply is off or by using the V3 or V2 disk management utility to view the health status of the chassis and its com...

Page 169: ...S functions The following sections describe each element and its sensors Power Supply Sensors Each chassis has two fully redundant power supplies with load sharing capabilities The power supply sensor...

Page 170: ...dule is automatically shut down Each power supply has one temperature sensor When a temperature fault is reported it must be remedied as quickly as possible to avoid system damage This can be done by...

Page 171: ...8 Power supply temperature sensor descriptions Power Supply Voltage Sensors Power supply voltage sensors ensure that an chassis power supply voltage is within normal ranges There are three voltage sen...

Page 172: ...ite cache to CompactFlash memory When cache flush is complete the cache transitions into self refresh mode If the LED is blinking momentarily slowly the cache is in a self refresh mode In self refresh...

Page 173: ...atus LED is solid green the controller should be shut down from the user interface so unwritten data can be flushed to the CompactFlash LEDs for 12 24 48 Drive Systems This section contains the follow...

Page 174: ...th logical views presented by management software Sequential chassis ID numbering of RAID Chassis begins with the integer 0 The chassis ID for an attached expansion chassis is nonzero 2 Unit Locator W...

Page 175: ...LED Description Definition 1 Chassis Enclosure ID Green On Enables you to correlate the chassis with logical views presented by management software Sequential chassis ID numbering of RAID Chassis beg...

Page 176: ...al chassis ID numbering of RAID Chassis begins with the integer 0 The chassis ID for an attached expansion chassis is nonzero 2 Unit Locator White blink Chassis is identified Off Normal operation 3 Fa...

Page 177: ...o correlate the chassis with logical views presented by management software Sequential chassis ID numbering of the RAID chassis begins with the integer 0 The chassis ID for an attached expansion chass...

Page 178: ...th logical views presented by management software Sequential chassis ID numbering of RAID Chassis begins with the integer 0 The chassis ID for an attached expansion chassis is nonzero 2 Unit Locator W...

Page 179: ...gical views presented by management software Sequential chassis ID numbering of RAID Chassis begins with the integer 0 The chassis ID for an attached expansion chassis is nonzero 2 FRU OK Green On The...

Page 180: ...Chapter 6 LED Descriptions LEDs for 12 24 48 Drive Systems QX and QXS Setup Guide 165 Drive LEDs Figure 117 3 5 LFF drive 2 1 Figure 118 2 5 SFF drive 1 2...

Page 181: ...ith is down or critical Physically identifies the drive or locates a leftover also see Blue If not illuminated and Power Activity is not illuminated the drive is not powered on Blue Blink Leftover dri...

Page 182: ...entify and remove drive Amber Blink Green On Blue On Amber Blink Blue On 1This color may or may not illuminate Note If a user interface shows the drive LED is Fault amber while the chassis shows it is...

Page 183: ...ly 9 Disabled button used by engineering test only 10 Expansion port 11 DC Power supply 2 DC model only 12 DC Power switch A RAID Chassis accommodates two power supply FRUs of the same type either bot...

Page 184: ...10 1 2 LED Description Definition 1 Host 4 8 16 Gb FC1 Link Status Link Activity Off No link detected Green The port is connected and the link is up Blinking green The link has I O or replication act...

Page 185: ...y itself indicate that any user data is at risk or that any action is necessary Off In a working controller cache is clean contains no unwritten data This is an occasional condition that occurs while...

Page 186: ...oth LEDs off link speed is 1 Gbit s1 1Hz no link detected 2 Network Port Activity Green Off Blink Ethernet link has no I O activity Ethernet link has I O activity 3 Network Port Link Status Green On O...

Page 187: ...age Management Utility or CLI When a controller is shut down or otherwise rendered inactive its Link Status LED remains illuminated falsely indicating that the controller can communicate with the host...

Page 188: ...1 Input Source Power Good Green On Power is on and input voltage is normal Off Power is off or input voltage is below the minimum threshold 2 Voltage Fan Fault Service Required Amber On Output voltag...

Page 189: ...ture AC power supplies without power switches as per the system shown below See Power On Power Off on page 85 for more information Figure 124 12 24 48 Drive Expansion Chassis LINK LINK SERVICE IN OUT...

Page 190: ...s for 56 Drive RAID Chassis 4U56 This section contains the following information l LEDs Visible with Chassis Bezel Installed below l LEDs Visible with Chassis Bezel Removed on the next page l Drive LE...

Page 191: ...needs attention Off No fault condition exists 4 FRU OK Green On The chassis is powered on with at least one power supply operating normally Off Both power supplies are off the system is powered off 5...

Page 192: ...operation 3 OK to Remove Blue On The drawer is prepared for removal Off The drawer is not prepared for removal 4 Fault Service Required Amber On Drawer level fault condition exists The event has been...

Page 193: ...er you must open the drawer Alternatively you can use management interfaces to monitor drive LED behavior See Figure 127 below for the drive LEDs Figure 127 LEDs Drive modules 1 2 LED mode description...

Page 194: ...not powered on Blue Blink Leftover drive from drive group is located alternates blinking amber Table 56 below provides additional information on the QXS 456 LFF drive LEDs Drive module LED behavior L...

Page 195: ...p LED behavior LFF drives Description State Color Action FTOL On operating normally Green On Drive group activity Drive group is reconstructing Green Blink Drive group is initializing Green Blink Driv...

Page 196: ...vice personnel only The RAID Chassis accommodates two controller I O modules of the same type within the I O module IOM slots see callouts No 1 and No 2 above The RAID Chassis accommodates two AC powe...

Page 197: ...10GbE iSCSI2 3 Link Status Link Activity Off No link detected Green The port is connected and the link is up Blinking green The link has I O or replication activity 3 Network Port Link Active Status4...

Page 198: ...Blinking green A CompactFlash flush or cache self refresh is in progress indicating cache activity 10 Expansion Port Status Off The port is empty or the link is down On The port is connected and the...

Page 199: ...k Normal operation Physically identifies the expansion module 4 OK to Remove Blue Off Not implemented 5 FRU OK Green On Off Blink Expansion I O module is operating normally Expansion I O module is not...

Page 200: ...es to separate circuits See Figure 131 below for power supply LEDs and description Figure 131 LEDs Power supply units rear panel 1 2 3 4 LED No Description Color State Definition 1 AC Input Source Gre...

Page 201: ...panel 1 2 3 LED No Description Color State Definition 1 FRU OK Green On Power is on with at least one fan operating normally Off Both fans are off the system is powered off 2 Fault Service Required Am...

Page 202: ...he following sections provide requirements and guidelines that you must address when preparing your site for the installation When selecting an installation site for the system choose a location not s...

Page 203: ...fluctuation The customer supplied facilities voltage must maintain a voltage with not more than 5 percent fluctuation The customer facilities must also provide suitable surge protection l Site wiring...

Page 204: ...Requirements on page 191 for detailed size and weight specifications l Refer to the rackmount bracket kit installation sheet pertaining to your product for guidelines about installing chassis into the...

Page 205: ...sure adequate airflow for cooling No cooling clearance is required on the sides top or bottom of chassis l Leave enough space in the front and rear of an chassis to allow access to chassis components...

Page 206: ...n the next page and above show chassis dimensions and weights Chassis designators are described below Chassis weights assume the following configuration characteristics l 2U12 chassis LFF l 2U12 denot...

Page 207: ...chassis ear to rear of cable bend l 74 4 cm 29 3 inches l 81 5 cm 32 1 inches Table 64 2U Rackmount chassis dimensions Specifications Rackmount 4U Height y axis 17 8 cm 7 inches Width x axis l Chassis...

Page 208: ...s Rackmount 2U12 LFF 3 5 56 drive chassis l Chassis with FRUs no drives 1 3 l Chassis with FRUs including drives 1 4 8 6 kg 19 0 lb chassis l 16 2 kg 35 8 lb l 22 2 kg 49 0 lb 2U24 SFF 2 5 24 drive ch...

Page 209: ...fications Temperature is de rated by 2 C 3 6 F for every 1 km 3 281 feet above sea level Specification Range Altitude To 12 000 meters 39 370 feet Temperature 40 C to 70 C 40 F to 158 F Humidity Up to...

Page 210: ...requency of 47 63 Hz The power supplies meet standard voltage requirements for both U S and international operation The power supplies use standard industrial wiring with line to neutral or line to li...

Page 211: ...This type of damage may reduce the life expectancy of the device Caution Parts can be damaged by ESD Follow these precautions l Avoid hand contact by transporting and storing products in static safe c...

Page 212: ...computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin l If an ESD wrist s...

Page 213: ...s contain a USB device management interface This interface pertains to the MC and is accessed via its port on the controller module face plate This section describes the port labeled CLI USB Type B wh...

Page 214: ...needed but a Linux configuration file must be created or modified see Linux on page 201 For Windows computers a special device driver file gserial inf must be downloaded and installed on the computer...

Page 215: ...e it communicates outside of the data paths used to transfer information from a computer or network to the RAID chassis Device Driver Special Operation Mode Certain operating systems require a device...

Page 216: ...driver loading to enable recognition of the Quantum QXS Storage RAID chassis Setting Parameters for the Device Driver 1 Enter the following command sudo modprobe usbserial vendor 0x210c product 0xa4a...

Page 217: ...CNC Ports Locate SFP Transceivers Locate the qualified SFP options for your CNC controller module within your product ship kit The SFP transceiver SFP should look similar to the generic SFP shown in t...

Page 218: ...hould be positioned such that the actuator pivot hinge is on top 2 If the SFP has a plug remove it before installing the transceiver Retain the plug 3 Flip the actuator open as shown in the figure nea...

Page 219: ...d QXS Setup Guide 204 Verify Component Operation View the CNC port Link Status Link Activity LED on the controller module face plate A green LED indicates that the port is connected and the link is up...

Page 220: ...n MC processor a SAS expander and an EC processor management interfaces cache protected by a supercapacitor pack and nonvolatile memory CompactFlash host expansion network and service ports and midpla...

Page 221: ...essor An EC subsystem that provides SES data such as temperature PSU and fan status and the presence or absence of drives enclosure Called a RAID chassis containing controllers or an expansion chassis...

Page 222: ...etwork switch host bus adapter See HBA I O module See IOM intrinsic methods Methods inherited from CIM and present in all classes such as getclass createinstance enumerateinstances and associatorNames...

Page 223: ...ume from a host OS multimode fiber See MMF network port An Ethernet port on a controller module through which its MC is connected to the network point to point The FC topology where two ports are dire...

Page 224: ...r secure data communication Storage Controller See SC Storage Management Initiative Specification See SMI S Storage Networking Industry Association See SNIA storage system A RAID chassis with at least...

Page 225: ...a vdisk that can be presented as a storage device to a host web based interface web browser interface See WBI WBI Web based interface web browser interface The primary interface for managing the syste...

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