quadient DS-77iQ Manual Download Page 140

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Close the top cover A.

Press the [Reset] button to reset the error and restart the job.

Operator Troubleshooting

To resolve problems:

Write down the event message number that is shown in the message on the screen.

Try to solve the problem by consulting the Troubleshooting Table.

Switch the inserter off and on again, to verify system operation.

When the error still occurs contact your service organization.

When contacting the service organization, you will also be asked
for the last error message and the software package version of the
installed software. To determine the software package version,
see Software overview.

Troubleshooting table

Reference

Remedy

Possible cause

Symptom

Connect the system
to the mains.

System not connec-
ted to mains.

The system cannot
be started after
switching on.

Replace fuse below
power switch.

Fuse is blown.

Close the covers.

A cover is opened.

Loading Envelopes

on page 72

Check envelope feed
adjustments. Place
envelopes correctly in
hopper.

Envelopes stacked
reversed in the hop-
per.

System stops with
envelope at insert po-
sition (flap not open).

Envelope Specifica-
tions

on page 143

Store envelopes ac-
cording to specifica-
tions.

Envelope flap sticks.

Envelope Specifica-
tions

on page 143

Change envelopes
according to specific-
ations.

Wrong envelope type
used (not according
to specifications or
job settings).

136

| Page 136 | Jul-11-2022 07:45 | Fault Finding

English

Summary of Contents for DS-77iQ

Page 1: ...Introduction 6 System Overview 7 Operating Controls 8 Control Panel 10 Power Up 11 How to Operate the Touch Screen 12 What is a Job 16 Job List 17 Job Overview 18 High Capacity Document Feeder HCDF 22 MaxiFeeder 23 High Capacity Vertical Stacker 24 Side Exit 25 Catch Tray 25 Automated Insertion Management System AIMS 26 Shut Down the System 26 Working with Jobs 27 4 Introduction 27 Page 1 TOC Jul ...

Page 2: ...a Job 57 Rename a Job 58 Lock a Job 59 Loading the System 60 5 Document Orientation 60 Document Feed Trays 61 Loading Envelopes 72 Fill the Sealing Liquid Reservoir 75 Settings menu 77 6 Changing screen display 77 Open the Operator Settings Menu 78 The Supervisor Settings Menu 80 Supervisor Settings Menu 80 Connect the System to the Internet 100 7 Options for Connection 100 Set up a Wired Connecti...

Page 3: ...an Moistening Cloth 126 Calibrate Photocells 127 Fault Finding 130 10 Messages 130 Clearing stoppages 133 Operator Troubleshooting 136 Troubleshooting table 136 Specifications 141 11 System Specifications 141 Hopper and Feeder Capacity 142 Configuration Dimensions and Weight 142 Document and Enclosure Specifications 143 Envelope and Document Set Specifications 143 maxiFeeder Specifications 145 Hig...

Page 4: ... Page 4 TOC Jul 11 2022 07 45 ...

Page 5: ... authorized distributor for availability of this document About this manual Disclaimer This Guide is published without any warranty Improvements and changes to the online Guide necessitated by typographical errors inaccuracies of current information or improvements to programs and or equipment may be made at any time and without notice Such changes will however be incorporated into new editions of...

Page 6: ...cessing your mail SUPERVISOR Indicates that you have to use the supervisor menu to perform the procedure Languages In the EU the user guide must be available in the national language s of the country where the system is delivered Therefore if the User Guide is not available in your country s language s contact your authorized distributor Software The software used for the reading option is based i...

Page 7: ...Guide user instructions describing how to use the system FAQ s option when the system is connected to the internet frequently asked questions are answered here option What can I do here a list with relevant help topics related to the current screen Remote assistance option online remote assistance for helpdesk guidance Call the phone number that is displayed and follow the instructions of the supp...

Page 8: ...ose the User Guide with the Close button X To navigate through the User Guide Tap to select Swipe up down to scroll Double tap to zoom Pinch in out to zoom in out See also How to operate the touchscreen on page 12 Remote Assistance optional Ask your authorized distributor if this feature is available for your system organization It is necessary that the system is connected to the internet 4 Page 4...

Page 9: ... Assistance screen can be entered by tapping on the Remote Assistance button in the Help menu Add the support key supplied by the support assistant and follow the instructions as indicated by the support assistant 2 English 5 Page 5 Jul 11 2022 07 45 How this Help Works ...

Page 10: ...of a user friendly interface The settings of the system type of documents type of envelopes and the type of fold are recorded in so called jobs These jobs can be created by the operator Operator and supervisor You can use the system as operator and as supervisor The supervisor has access to more settings than the operator You can switch from operator to supervisor in every screen When you switch t...

Page 11: ...nstead of one You can link feeders This means that two feeders can be linked as pairs When the first feeder is empty the system switches to the other feeder Meanwhile the empty feeder can be refilled without stopping the system The upper automatic feeder is equipped with a daily mail function You can use this feeder to process sets of documents that you cannot process automatically stapled documen...

Page 12: ...eeder Inserter 5 After the documents are folded the documents are transported to the inserter The inserter inserts the documents into a waiting envelope The inserter seals the envelope or not depending on the settings Stacker 6 optional The documents inserted or not are transported to the stacker depending on the programmed job The stacker automatically stacks inserted documents Operating Controls...

Page 13: ...Side guides envelope hopper S Knob for separation adjustment T Envelope support bracket A Envelope catch tray optional B Envelope slide optional C Display with operating buttons D Upper unit E Locking hand grip upper unit F Document feeders G Collator arm H Collator area I Power inlet USB LAN J Knobs for clearing stoppages 3 English 9 Page 9 Jul 11 2022 07 45 Meet your Document System ...

Page 14: ...cates the system is switched off The display is a capacitive touch screen To avoid permanent damage of the display do not use sharp objects to operate the display To clean the display use a dry lint free or microfiber cloth If water is necessary to clean the screen you should make your microfiber cloth slightly damp instead of putting the water directly on your screen Never use large amounts of wa...

Page 15: ...ore plugging in the machine check if the local voltage is the same as the voltage mentioned on the type plate 1 2 Press the on off button next to the display In case the system is unresponsive or fails to switch off press and hold the touch sensitive power button for 10 seconds to switch off the system 3 English 11 Page 11 Jul 11 2022 07 45 Meet your Document System ...

Page 16: ...touch and release the screen with your finger Swipe touch the screen hold it and move your finger s left right up or down Tap and hold touch the screen with your finger and hold it for two seconds Pinch out in to zoom out in Only available in help content browser 12 Page 12 Jul 11 2022 07 45 Meet your Document System 3 English ...

Page 17: ...Tap 3 English 13 Page 13 Jul 11 2022 07 45 Meet your Document System ...

Page 18: ...Swipe 14 Page 14 Jul 11 2022 07 45 Meet your Document System 3 English ...

Page 19: ...Tap and hold 3 English 15 Page 15 Jul 11 2022 07 45 Meet your Document System ...

Page 20: ...Job If you have to process a lot of mail sets of the same type for example bills you can save the settings to a job The next time you just select the job and immediately start without defining any settings 16 Page 16 Jul 11 2022 07 45 Meet your Document System 3 English ...

Page 21: ...p processing when this number is reached Job List When you start up the system the Job list menu appears Here you can do the following 1 Tap 1 if you want to create a new job 2 Tap 2 to open the Operator Settings menu When you are logged in as supervisor the settings menu is extended with advanced settings see Settings menu supervisor on page 80 3 If you need help tap the question mark 3 for the H...

Page 22: ...t and envelope type How to load envelopes and documents for this job The number of envelopes that have been processed with this job In this screen you can change the following settings Counter settings see Change the counter settings on page 38 Job settings see Editing a job on page 55 Move documents between feeders see Change to an other feeder tray on page 53 Link feeders see Link feeder trays o...

Page 23: ...If you tap i Details a summary of all information of the job is listed 3 English 19 Page 19 Jul 11 2022 07 45 Meet your Document System ...

Page 24: ...rnet Check with your network ad ministrator Wireless LAN connected Network connection via Wireless network is available Wired LAN not connected Network connection is not available via a network cable connection Wireless LAN not connec ted No network connection to Wireless network or Wireless network out of range Wireless LAN connected no internet Network connection via Wireless network is availabl...

Page 25: ... Counter setting Shows on what number the counter has been set Exit setting This icon shows what kind of exit setting has been set Start button Tapping this button runs the job 1x button After tapping this button the system will create an ex ample mail set Stop button Button to stop the system The current mail set will be completed and the system stops being empty and ready for a new set Job list ...

Page 26: ...actory The High Capacity Document Feeder has a capacity for up to 725 sheets The normal document feeder tray has a capacity of 325 sheets For more information on the operation of the HCDF refer to the topic on loading documents for the HCDF on page 71 22 Page 22 Jul 11 2022 07 45 Meet your Document System 3 English ...

Page 27: ...on on the operation of the maxiFeeder refer to the topic on loading documents for the maxiFeeder on page 68 A license is required if you want to use the maxiFeeder for documents longer than 156 mm 6 14 In case of long documents an A4 or 11 support plate is available for supporting these longer documents Ask your local distributor for more information about these optional support plates 3 English 2...

Page 28: ...s In case you have a High Capacity Vertical Stacker adjust the side guides as follows Adjust the side guides with wheel A until a margin of 3 to 5 mm is left between the envelopes and the side guides 1 2 For small envelopes it can be necessary to remove the extensions B from the envelope support 24 Page 24 Jul 11 2022 07 45 Meet your Document System 3 English ...

Page 29: ...ertical stacking see picture The catch tray is delivered with the side exit The side exit is available in two versions LH RH either transporting the envelopes to the front or back of the system Catch Tray The system can be equipped with a basic Catch Tray at the exit When the Catch Tray is fitted documents inserted or not will be transported to rear exit 3 English 25 Page 25 Jul 11 2022 07 45 Meet...

Page 30: ...ent System it can also report on the performance of the system or systems processing the documents Contact your local distributor to find out if this feature is available for your organization Shut Down the System Press the On Off button to shut down the system 1 In case the system is unresponsive or fails to switch off press and hold the touch sensitive power button for 10 seconds to switch off t...

Page 31: ...ses them into mail sets The automatic feature is described in About Automatic jobs on page 29 Manual job various settings not available in an Automatic job can be set in a manual job This includes the use of daily mail Working with manual jobs is described in Create a manual job on page 30 Use an Existing Job If you want to use an existing job Open the job list 1 2 Tap the job you want to use 3 Lo...

Page 32: ...tart the job 8 Tap the Stop button to finish the job 9 Tap Job list to return to the job list Create a New Job To create a new job From the Job list tap New job 1 2 Choose Automatic or Manual to create a new job 3 If you choose Automatic follow the description as can be found in Create an Automatic job on page 29 4 If you choose manual follow the description as can be found in Create a Manual job ...

Page 33: ...feeders the option where if one feeder is empty the system automatically continues using another feeder Multiple sheet feeding picking more than one sheet from a certain feeder Daily mail Reading functionality No envelopes use envelopes yes no If you want to use any of these features you have to use Manual jobs to process the mail set or edit the job afterwards Create an Automatic Job Proceed as f...

Page 34: ... a new job Create a Manual Job Introduction Creating jobs manually is easy the user interface guides you through the job definition with clear steps These steps are Define the mail set envelope type main document and optional enclosures Define how to fold the document set Define the exit of the system that should be used for this job Create a Manual Job To create a job manually 1 From the Job list...

Page 35: ...o set the use of envelopes to off if you want to Create a job without the use of envelopes 3 Tap Sealing to switch it on or off By default the envelopes will be sealed 4 Confirm the envelope settings with Select Continue with the main document settings see Select Main Document on page 32 4 English 31 Page 31 Jul 11 2022 07 45 Working with Jobs ...

Page 36: ...or tap Advanced to set the DFC settings refer to DFC Settings on page 32 5 Confirm the document settings by tapping Select Continue with the Enclosure settings on page 33 Switch DFC on or off for feeders For every feeder you can switch the double feed control DFC on or off To change the DFC settings Tap the job that you want the change the DFC settings for 1 2 Tap Edit 3 Tap the document that you ...

Page 37: ...defined document or create a custom document as your enclosure see Create a custom document on page 52 If you want to remove an enclosure from the job or change the order of the enclosures see Delete or move an enclosure on page 56 3 Change the Number for more than one document from a feeder 4 Confirm the enclosure settings by tapping Select 4 English 33 Page 33 Jul 11 2022 07 45 Working with Jobs...

Page 38: ... types and change their settings Tap a fold type 1 2 If necessary tap Settings to change the fold settings 3 Tap If you want to revert to the machine recommended fold type switch Use recommended fold to On Continue with the exit settings see Exit settings on page 34 Exit Settings In Exit Settings the Fixed exit is selected by default 1 34 Page 34 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 39: ...fset to improve the sealing of specific envelopes you can delay or advance the moment of sealing You enter the number of pulses A minus value means the sealing is advanced a plus value means the sealing is delayed You can enter a number between 20 and 20 System output mode 1 mode 2 Mode 1 focuses on the versatility of paper parameters paper thickness document length i e correct operation under eve...

Page 40: ...ed between 20 mm 0 8 inch and 250 mm 9 8 inch BRE offset in the case of offset is yes the last document that was added to the set is shifted from the rest of the set offsetting see below Explanation of BRE offset if a BRE is longer than the set fold but shorter than the envelope height this BRE can get folded A in the figure Under certain conditions see below you can prevent the BRE from being fol...

Page 41: ...duce the risk of bad transporting folding and inserting It is possible to use the BRE offset for a BRE and an enclosure card in one set The extra condition is that this enclosure is equal to or smaller than the set address fold and should be placed direct underneath the BRE in the set AIMS settings In case AIMS Mailpiece Id and Job Id is used in a barcode definition the Verification mode can be en...

Page 42: ...Change the Counter Settings The counter settings are job related 38 Page 38 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 43: ...5 through 9999 The system will continue processing mail sets until the job counter reaches the stop counter value The system stops and can be restarted When the processing of mail sets has been interrupted the system shows how many mail sets have been completed This is shown at completed so far Job total counter total number of mail sets that have been processed using this job To reset set the cou...

Page 44: ...total counter to zero the number history of this job will be lost 5 Tap to go back to the job overview screen and tap Start Finish the Job Definition and Start the Job When you have finished the exit settings the touch screen shows an overview of the job settings In this screen you can change the following settings Move documents between feeders see Change to an other feeder tray on page 53 Link f...

Page 45: ...p 1x to create a test mail set see Test mail set on page 42 3 If desired you can save the job see Save a job on page 55 4 Tap Start to start the job 4 English 41 Page 41 Jul 11 2022 07 45 Working with Jobs ...

Page 46: ...ge 45 Check the fold settings for one set See Fold settings on page 34 When you tap the 1x button you can choose between test mail sets Selected exit creates one mail set that leaves the system at the defined exit Use this option to test the complete process Envelope stop position separates one envelope and transports the envelope to the envelope stop position Use this option to verify and adjust ...

Page 47: ...sert Position a correct alignment of the envelope flap fold line has to be applied Proceed as follows Choose a job and tap 1x envelope only 1 2 Tap Envelope stop position The system will fetch an envelope 3 Unlock the unlocking lever A of the upper unit and pull up the upper unit 4 English 43 Page 43 Jul 11 2022 07 45 Working with Jobs ...

Page 48: ...the alignment is OK 5 Position the insert fingers as indicated Tap the button Retry test to fetch another envelope Note the upper unit has to be closed Check the positioning of the insert fingers again Tap if the alignment is OK 6 Tap the envelope button to fetch another envelope 7 Make sure that the insert position is correct If not repeat the steps for adjusting the insert position 44 Page 44 Ju...

Page 49: ...urled knob The fingers can be moved sideways to the desired position 4 Place the outer fingers D about 5 to 10 mm 0 2 to 0 4 inch from the edges of the envelope Check the position of the insert fingers when changing to a different type of envelope 5 Tap the envelope button on the touch screen to fetch another envelope 6 Make sure that the finger position is correct If not repeat the steps for adju...

Page 50: ...he address position as follows Adjusting the address position is only possible after creating an example mail set by using the 1x button 1 Choose a job and tap 1x 2 Tap Selected exit The system will fetch a mail set an envelope and document s 3 Tap Mail set not OK 46 Page 46 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 51: ...t 5 Change the address position slide the position indicator to the correct position 6 Tap the button Retry test to create another example mail set or tap to confirm the setting 4 English 47 Page 47 Jul 11 2022 07 45 Working with Jobs ...

Page 52: ...ration gap 3 Place a document on the feeder tray and slide it into the system until it can go no further 4 Turn knob A clockwise to get resistance 5 Move the document to and fro The separation is adjusted correctly when a slight resistance is felt on the document Turn knob A counter clockwise again if the resistance was set too high 48 Page 48 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 53: ...st menu tap New job 1 2 Add the BRE as a custom enclosure 3 Follow the job creation process see Create a manual job on page 30 Process Mail Sets with Daily Mail To process mail sets with Daily Mail See Create a Manual job on page 30 and set the Daily Mail switch to On 1 2 Complete the job settings 3 Tap start to start the job A daily mail switch notification and instruction appears on the screen 4...

Page 54: ...r document set in the feeder tray The system will keep running to process the inserted document or document set 9 When finished with Daily Mail tap stop to stop the job 10 Set the Daily Mail handle B to the AUTO position to disable the Daily Mail and enable the automatic document separation Create a Job with Custom Envelopes Makes sure that your custom envelopes fit within the specifications see E...

Page 55: ...with flaps up On or with flap down Off 6 Tap to save and close the custom envelope settings and tap Select 7 Complete the Fold Settings and Exit Settings to complete the job settings In the job overview tap Save to save the job Follow the instructions as described in Create test mail set on page 42 4 English 51 Page 51 Jul 11 2022 07 45 Working with Jobs ...

Page 56: ...ument as your main document or enclosure 1 2 Tap Settings in Custom document to create a custom document 3 Enter the height of the document 4 Confirm the custom document settings with 5 Complete the Fold Settings and Exit Settings to complete the job settings In the job overview tap Save to save the job Follow the instructions as described in Create a test mail set on page 42 52 Page 52 Jul 11 202...

Page 57: ...t or enclosures to another feeder tray Select a job from the Job list 1 2 Tap the document that you want to move to another feeder tray All available feeder trays are marked with a blue box 3 Tap the blue box of the feeder tray where you want to move your document to The new feeder tray is selected for feeding of the document 4 Tap Save to save the feeder tray selection to the job 4 English 53 Pag...

Page 58: ...u want to link to another feeder tray The link symbol appears 3 Tap the link symbol The figure shows an example of linked feeders 4 Tap Save to save the link to the job When you want to un link the feeders tap the feeder trays and tap the un link symbol 54 Page 54 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 59: ...eted the job programming tap Save to save the changes 4 Tap 1x to make sure that the Insert Position and Address Position are correct see Verifying the Insert Position on page 43 and Adjusting the Address Position on page 46 Save a Job When you have created a new job or edited a job save the job as follows After you have completed the job definition tap Save 1 2 Enter the job name 4 English 55 Pag...

Page 60: ...want to delete an enclosure in your job or change the order of the enclosures proceed as follows From the Job list select a job you want to edit 1 2 Tap Edit 3 Tap and hold the enclosure you want to move or delete Now drag the enclosure to an other position Or tap the waste bin to delete the enclosure from your mail set 56 Page 56 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 61: ...t see Verifying the Insert Position on page 43 and Adjusting the Address Position on page 46 Copy a Job To copy existing job settings to a new job Tap and hold the job in the Job list A pop up screen will appear 1 2 Tab Copy 3 Enter the name of the new job and tab Delete a Job To delete an existing job Tap and hold the job in the Job list 1 4 English 57 Page 57 Jul 11 2022 07 45 Working with Jobs ...

Page 62: ...ap Delete 3 Tap to confirm Rename a Job To rename a job Tap and hold the job in the Job list 1 2 Tab Rename 3 Enter the name of the new job and tab 58 Page 58 Jul 11 2022 07 45 Working with Jobs 4 English ...

Page 63: ...ist 3 Tap Lock 4 Tap to confirm The job shows a lock in the job list If the supervisor is logged on the lock is open If the operator is logged on the lock is closed The operator cannot edit delete or rename the job when the job is locked 4 English 59 Page 59 Jul 11 2022 07 45 Working with Jobs ...

Page 64: ...documents and envelopes into the feeders The table shows the meaning of the symbols Address carrier face up and leading top address Address carrier face down and trailing top address Enclosure face up Enclosure face down 60 Page 60 Jul 11 2022 07 45 Loading the System 5 English ...

Page 65: ...ace the document feeder trays in position Hold the document feeder tray slightly inclined as shown in the figure 1 2 Place the front end of the document feeder tray underneath the two black rollers 5 English 61 Page 61 Jul 11 2022 07 45 Loading the System ...

Page 66: ...eeder tray towards the machine and move the hooks over the mounting points on both sides 5 Let the document feeder tray rest on the machine Adjust the Side Guides To adjust the side guides it is best to remove the document feeder tray from the feeder as follows Push handle A downwards 1 62 Page 62 Jul 11 2022 07 45 Loading the System 5 English ...

Page 67: ...cuments between the side guides 6 Grab the side guides in the middle and push them towards the documents The space between the side guides and the documents should be such that the documents have just enough play to move freely 7 Re tighten knob B 8 Remove the stack of documents 9 Replace the document feeder tray see Installing the Document Feeder Trays on page 61 5 English 63 Page 63 Jul 11 2022 ...

Page 68: ... Open the left hand side guide A by turning it downwards 1 The feed rollers will automatically be lifted 2 Place a stack of documents between the side guides 3 Turn the left side guide upwards again 64 Page 64 Jul 11 2022 07 45 Loading the System 5 English ...

Page 69: ...document separation for special feeders must be adjusted manually While special feeder trays fit in all positions adjusting the separation is only possible when they are fitted on position 1 and 2 To adjust the separation of special feeders follow the instructions as described in Adjust the Separation of Special Feeders on page 48 maxiFeeder Adjust the maxiFeeder Side Guides Adjust the side guides...

Page 70: ... much play causes skewing Description Item Thumbwheel for adjusting side guides A Handle for unlocking the feeding plate E use in combination with C B Handle for unlocking the feeding plate E use in combination with B C Manual Separation adjustment knob D Feeding plate E 66 Page 66 Jul 11 2022 07 45 Loading the System 5 English ...

Page 71: ...r adjusting side guides A Handle for unlocking the feeding plate E use in combination with C B Handle for unlocking the feeding plate E use in combination with B C Manual Separation adjustment knob D Feeding plate E 5 English 67 Page 67 Jul 11 2022 07 45 Loading the System ...

Page 72: ...ob D forward until it clicks 4 Place a document BRE on the feeder tray and slide it in the system till the leading edge is not visible anymore Turn knob D counterclockwise if the separation is set to narrow 5 Push the document BRE between the rollers 6 Turn knob D clockwise to get more resistance and counterclockwise if the separation is set to narrow The separation is adjusted correctly when a sl...

Page 73: ... until documents BREs are underneath the rubber paper pullers In case of long documents use the feeding plate extension F to support the documents Instead also an optional A4 or 11 support plate can be used to support long documents Ask your local distributor for more information about these optional support plates To load documents Description Item Thumbwheel for adjusting side guides A 5 English...

Page 74: ...tment knob D Feeding plate E Squeeze the two blue handles B and C 1 2 Shift the feeding plate assembly E to the rear position 3 Loosen the stack of documents and place them in the feeder tray BREs with flap down and leading top side pointing to system High Capacity Document Feeder Adjust the Side Guides 70 Page 70 Jul 11 2022 07 45 Loading the System 5 English ...

Page 75: ...urn 2 Put a small stack of documents between the side guides 3 Rotate wheel E The space between the side guides and the documents should be such that the documents have just enough play to move freely 4 Re tighten knob D Load Documents HCDF 5 English 71 Page 71 Jul 11 2022 07 45 Loading the System ...

Page 76: ...move up to filling level 2 Place a stack of documents between the side guides max 725 sheets 80 g m See Document Orientation on page 60 how to place the documents in the feeder tray 3 Release lever A Loading Envelopes 72 Page 72 Jul 11 2022 07 45 Loading the System 5 English ...

Page 77: ... unlock position 1 2 Rotate thumb wheel B to move the side guides apart 3 Shift the envelope support C out 4 Loosen a stack of envelopes and place the stack between the side guides 5 Move the side guides towards the envelopes The space between the side guides and the envelopes should be such that the envelopes have just enough play to move freely If the distance between the side guides is too larg...

Page 78: ... is flap down and trailing bottom side of the envelope pointing to the system 10 Return lever D By returning the lever the separation is set to the envelope thickness between the rollers When the envelope separation lever B is pulled down the envelope separation is cleared If lever B is accidentally pulled down the separation must be reset with one envelope 74 Page 74 Jul 11 2022 07 45 Loading the...

Page 79: ...If envelopes are warped the envelope support can be set at an angle to better guide the flow of envelopes Fill the Sealing Liquid Reservoir Open the front cover B 1 2 Fill the reservoir A to the Max lip with sealing liquid 3 Close the front cover B 5 English 75 Page 75 Jul 11 2022 07 45 Loading the System ...

Page 80: ...ately 5 minutes for the brushes to moisten or use moistened brushes For instructions on the installation of brushes see the User Guide section Clean and replace brushes on page 125 76 Page 76 Jul 11 2022 07 45 Loading the System 5 English ...

Page 81: ...mation shown might not be visible at a glance You will notice that the following icon is available this icon will enlarge the view of your screen For example in the Display settings the normal view will show Tapping the icon will enlarge the view 77 Page 77 Jul 11 2022 07 45 Settings menu 6 English ...

Page 82: ...g or reducing the view Open the Operator Settings Menu In the settings menu for the operator it is possible to edit the display settings to set the localisation and to view license information If you want to view or edit any of the Operator Settings Tap Settings at the top of the touch screen 1 2 Tap Localisation if you want to change the document standard or the language 78 Page 78 Jul 11 2022 07...

Page 83: ...s To set the backlight and brightness a test pattern is available as a reference 4 Tap License information if you want more information on Open source licenses For more information on Open source licenses see License information on page 92 requires Supervisor login 6 English 79 Page 79 Jul 11 2022 07 45 Settings menu ...

Page 84: ...owchart shows which subjects are available via the Supervisor settings menu It is possible to view or edit any of the Supervisor Settings Supervisor Settings Menu Open the Supervisor Settings Menu If you want to view or edit any of the Supervisor settings proceed as follows Login as Supervisor with pin code 2546 1 80 Page 80 Jul 11 2022 07 45 Settings menu 6 English ...

Page 85: ...The System info part of the Configuration menu shows the following information Serial number of the system Flex certificate this option is used for reading Counter since last visit the counter value since the last service visit Last error description The last error and error description generated by the system Board PCB revision 6 English 81 Page 81 Jul 11 2022 07 45 Settings menu ...

Page 86: ...Software Overview The Software overview part of the Configuration menu shows the versions of the software that is present in the total system 82 Page 82 Jul 11 2022 07 45 Settings menu 6 English ...

Page 87: ...her with the identification number of the machine enable the relevant options The enabled and available software options are displayed in this screen Contact your dealer for information about these license codes The system supports the following licensed options Remote assistance Online help Advanced Basic reading OMR 1 track BCR 1D 2D Flex reading MaxiFeeder 356mm 6 English 83 Page 83 Jul 11 2022...

Page 88: ...e New licenses will be installed automatically Add a Licensed Option manually To add a licensed option manually In the Configuration Licensed options screen enter the license code 1 2 Tap Add The system verifies the license key If the license key has been verified successfully the option is added to the system and can be used 84 Page 84 Jul 11 2022 07 45 Settings menu 6 English ...

Page 89: ...calisation if you want to change the document standard or the language When you need a keyboard to enter e g a job name you get a special keyboard in case of Russian Czech and Katakana But the keyboard has always a button to switch back to the English keyboard 6 English 85 Page 85 Jul 11 2022 07 45 Settings menu ...

Page 90: ...Date time Tap Date time to set the Date Time Date format you can choose between three format to show the date dd mm yyyy mm dd yyyy or yyyy mm dd Time format you can choose between a 12 hours notation or a 24 hours notation Time zone 86 Page 86 Jul 11 2022 07 45 Settings menu 6 English ...

Page 91: ... track when selecting a another job from the job list or when starting a new automatic job The screen shows three options Always Ask Never It makes a difference if you switch from a job to another existing job from the job list or if you start creating a new automatic job 6 English 87 Page 87 Jul 11 2022 07 45 Settings menu ...

Page 92: ...nvelopes present in the system to the exit For safety a maximum number of envelopes is processed This maximum is set to 3 b When the user cancels the dialog with the X the system returns to the Idle screen without clearing or producing c After clearing the system returns to the idle screen 2 The user chooses to continue without clearing a The system starts producing with the envelopes loaded in th...

Page 93: ...the user selects Ask or Never after tapping 1x the system shows a popup asking to clear the envelopes or continue without clearing The following two options are possible 1 The user chooses to clear the envelope a The system starts transporting envelopes present in the system to the exit For safety a maximum number of envelopes is processed This maximum is set to 3 b When the user cancels the dialo...

Page 94: ...g m2 or less a document length of 12 inch 305 mm or higher and for situations where Mode 2 is not functioning properly In all other cases use Mode 2 BRE with window if the BRE has a window set this setting to yes Only available with Mode 2 Document offset A in the figure the extend to which documents are not overlapping in the vertical transport In the vertical transport of documents fed by the va...

Page 95: ...f a BRE is longer than the set fold but shorter than the envelope height this BRE can get folded A in the figure Under certain conditions see below you can prevent the BRE from being folded In the case of offset yes the BRE is held back during a certain distance B in the figure This means that the trailing edge of the BRE leaves the collator last The document is not folded During the insertion int...

Page 96: ...tion between documents within a set Therefore it is necessary to make use of these conditions to reduce the risk of bad transporting folding and inserting It is possible to use the BRE offset for a BRE and an enclosure card in one set The extra condition is that this enclosure is equal to or smaller than the set address fold and should be placed direct underneath the BRE in the set License informa...

Page 97: ...cs functions available for a supervisor System Test Use the System test to check if all motors clutches and sensors are correctly connected The test briefly activates the actuators and clutches and measures the current To run a system test In the Settings menu tap the Diagnostics tab 1 6 English 93 Page 93 Jul 11 2022 07 45 Settings menu ...

Page 98: ...close all covers before starting the diagnose 4 Tap Start test 5 When the test is finished the Status report is shown showing the status of all tested items If the tests fail contact your service organization 94 Page 94 Jul 11 2022 07 45 Settings menu 6 English ...

Page 99: ...use reading is optional this menu is only available when there is at least one reading license present For more information on the reading option see Reading on page 108 Viewing and adding code definitions When logged on as Supervisor it is only possible to view or to add code definitions Editing copying renaming or deleting a code definition can only be performed by a service engineer Contact you...

Page 100: ... The View button will become active 3 Tap View Information about the code definition will be displayed Adding a new code definition 1 From the main Reading menu window tap New 96 Page 96 Jul 11 2022 07 45 Settings menu 6 English ...

Page 101: ...2 Select new code type BCR 1D or BCR 2D Contact your local distributor for more information about available reading licenses 6 English 97 Page 97 Jul 11 2022 07 45 Settings menu ...

Page 102: ...sult of the last code that the system read The figure shows an example of the image of a reading code You can use this image to see if the read code fits within the reading window When you click on the Information button of an image of OMR code the screen shows a graphical representation of the marks read from the last OMR document oscilloscope function It shows the time dependant OMR output volta...

Page 103: ...view the Job history 1 2 Tap either on Today Last week or All if you want to view the jobs that are run Today Last week or All The Jobb history is displayed on the touch screen With Save to USB you save the Job history in CSV format to a USB drive 6 English 99 Page 99 Jul 11 2022 07 45 Settings menu ...

Page 104: ...c IP address Manual Configuration Wireless connection Search for SSID Manually configure SSID In all cases you can use proxy for the connection Log on as Supervisor to complete this procedure Set up a Wired Connection Set up a wired connection as follows Connect a network cable between connector A and a wall socket of your LAN 1 100 Page 100 Jul 11 2022 07 45 Connect the System to the Internet 7 E...

Page 105: ... IP address DHCP to Yes or No If Yes the system connects automatically to the LAN If No set up a connection manually Enter the necessary details to setup a manual connection Set up a Wireless Connection Set up a wireless connection as follows Ensure that the wireless adapter B is present 1 7 English 101 Page 101 Jul 11 2022 07 45 Connect the System to the Internet ...

Page 106: ...m the SSID pull down menu The system will automatically refresh the list and will show all available networks Tap Manual if you want to enter the SSID manually 6 Enter the password for one of the available SSID networks Apply will become active In case of a manually set network Apply will become active if all details have been entered 102 Page 102 Jul 11 2022 07 45 Connect the System to the Intern...

Page 107: ...7 Tap Apply When the system connected successfully to the network the screen shows connected 7 English 103 Page 103 Jul 11 2022 07 45 Connect the System to the Internet ...

Page 108: ... settings menu 1 2 Tap the Connectivity tab 3 Tap Test connections 4 Tap the Test button The system tests the IP addresses that are defined at the LAN settings If the result is Not OK make sure that the settings are correctly defined 104 Page 104 Jul 11 2022 07 45 Connect the System to the Internet 7 English ...

Page 109: ...cific server you can do a PING test Proceed as follows Open the supervisor settings menu 1 2 Tap the Connectivity tab 3 Tap Ping test and enter the IP address of the server 4 Tap Ping to perform the Ping test 7 English 105 Page 105 Jul 11 2022 07 45 Connect the System to the Internet ...

Page 110: ...t be available for the online reports To enable the storage usage warnings proceed as follows Open the supervisor settings menu 1 2 Tap the Connectivity tab 3 Tap Preferences and set Enable storage usage warnings to On AIMS settings When operating with AIMS Verification the server address and port can be configured and the connection to the AIMS server can be tested Contact your local distributor ...

Page 111: ...7 English 107 Page 107 Jul 11 2022 07 45 Connect the System to the Internet ...

Page 112: ...e missing The envelopes are transported to the side exit or to the stacker The sheets with the printed code are placed in a feeder Depending on the programmed code the other feeders can be used as selective feeders to add enclosures In case of a Z fold the address has to be printed on the last page of the set With the other fold types the first sheet of a set always contains the address A full len...

Page 113: ...lity NLQ printed characters are preferred to obtain maximum blackness double strike For more information on how to print a reading code on your document contact your service organization BCR Code Description BCR Codes Bar codes are used for mail sets that are processed in Document Systems The bar codes tell the system if The document set is complete The envelope should be sealed Enclosures should ...

Page 114: ...y sensitive to speed variations Minimum line thickness of a bar 0 20 mm 0 008 Maximum line thickness of a bar smallest element 0 50 mm 0 02 The thickness ratio of thick bars versus thin bars 2 2 Preferred print quality 600dpi Minimum width of the barcode 5 mm 0 2 Maximum qty of characters 109 Quiet zone free white space area 5 mm 0 2 110 Page 110 Jul 11 2022 07 45 Reading 8 English ...

Page 115: ...ell size 0 50mm 0 02 Label size 30mm 1 18 square max Preferred print quality 600dpi Print drift from page to page 2mm max Colour background White Datamatrix can be read in all directions Minimum white space 2mm 0 08 all around 8 English 111 Page 111 Jul 11 2022 07 45 Reading ...

Page 116: ...space 4mm 0 20 all around PDF 417 Bar width 0 35 mm 0 014 min Smallest element size 0 5 mm 0 020 max Preferred print quality 600dpi Print drift from page to page 2mm max Colour background White Minimum white space 2mm 0 08 all around Printing contrast The label must be strongly printed in black on white background for maximum contrast Other light backgrounds may be acceptable subject to test 112 P...

Page 117: ...ed at least 7 mm 0 28 from the trailing and leading edge of the sheet LH and RH margins Document width 210mm maintain at least 2mm 0 08 clearance from both side edges Document width 210mm maintain at least 5mm 0 2 clearance from both side edges 8 English 113 Page 113 Jul 11 2022 07 45 Reading ...

Page 118: ...be inserted into one envelope BCR advanced license For the BCR advanced license the following functions are supported The basic functions Page N of M insert accumulate Sheet sequence Every sheet has a number regardless of the document set it is part of If a sheet is missing an error is generated Group sequence Every document in a set has the same group number If one document set is missing an erro...

Page 119: ...from the top is set to 100 mm 3 9 inch This parameter is set in the job settings The code must have a consistent number of marks on every page The white area in the picture shows the limits where the code can be printed OMR license types There are two OMR license types Basic Advanced 8 English 115 Page 115 Jul 11 2022 07 45 Reading ...

Page 120: ... marks The first line is the start mark A mark printed on the second line means insert No mark on the second line means accumulate OMR advanced license For the OMR advanced license the following functions are available The basic functions Start Insert Parity Safety Stop Divert Stop The set will be diverted and the system stops indicating error FT1 RE1 000 Reading stop Stop mark read Selective Feed...

Page 121: ...The first position is used for the start mark which must be printed on every sheet The second mark position is used for the insert accumulate command A printed mark means insert no mark means accumulate Therefore the mark is printed on the last sheet of the set Position 3 is reserved for selective feed from the enclosure feeder Print a mark on position 3 when a selective feed from the enclosure fe...

Page 122: ...he system Creating a Flex job is similar like creating a OMR BCR reading job Create Jobs with Reading Create a BCR Job To create a job with BCR From the Job list tap New job 1 2 Choose Manual to define the job settings 3 Select an envelope 4 Tap Main document 5 Tap Settings in Custom document to create a custom document 6 Enter the document size or select a standard type 7 Tap the Reading tab 8 Se...

Page 123: ...ave job If required the maximum number of sheets can be reconfigured Refer to Reading Settings on page 122 for more details on how to change these settings Create an OMR Job To create a job with OMR From the Job list tap New job 1 2 Choose Manual to define the job settings 3 Select an envelope 4 Tap Main document 5 Tap Settings in Custom document to create a custom document 6 Enter the document si...

Page 124: ...MR code on the sheet After verification the result is displayed If you tap on Details information is shown about the OMR reading code 10 Tap and follow the remaining steps to complete the job 11 When you completed the job creation tap Save to save job If required the maximum number of sheets can be reconfigured Refer to Reading Settings on page 122 for more details on how to change these settings ...

Page 125: ...t size or select a standard type 7 Tap the Reading tab 8 Select one of the pre defined Flex code definitions from the pull down menu code definitions have been programmed by your supervisor or by the service engineer 9 Load a sample document in the feeder tray as indicated and tap Verify to find the Flex code s on the sheet If multiple Flex codes are found you can select the correct Flex code from...

Page 126: ... job If required the maximum number of sheets can be reconfigured Refer to Reading Settings on page 122 for more details on how to change these settings Reading Settings When you create a reading job for OMR BCR 1D 2D or Flex reading the following options can be set 122 Page 122 Jul 11 2022 07 45 Reading 8 English ...

Page 127: ...en set to On the decision of inserting a mailset is marked on the next set For example with OMR the insert mark is printed on the first page of the set The system will detect the end of a set by detecting the first page of the next set For example in case of BCR using the Customer ID to complete a set If the ID changes the set is inserted In case the feeder runs empty the last set is still on the ...

Page 128: ...vered with an extra set of brushes To always have one clean set available it is recommended to soak one set in water and use the other set Weekly When dirty or saturated clean the brushes of the envelope sealing or replace them see Clean and replace brushes on page 125 When dirty or saturated clean the moistening cloth or replace if necessary see Replace moistening cloth on page 126 Clean feed and...

Page 129: ...brushes in water 1 2 Unlock lever A of the upper unit and pull up the upper unit 3 Remove the brushes one by one by pulling them down from the brush holder 4 Replace the brushes Make sure that the studs on the brushes are fitted in the corresponding holes in the brush holder 9 English 125 Page 125 Jul 11 2022 07 45 Operator Maintenance ...

Page 130: ...e if necessary Proceed as follows Open the front cover A 1 2 Remove the sealing liquid reservoir B from the system 3 Remove the cover with moistening cloth D 4 Remove clips C to remove the moistening cloth 5 Clean or replace the cloth 126 Page 126 Jul 11 2022 07 45 Operator Maintenance 9 English ...

Page 131: ...sors a warning message is displayed In that case calibrate the photocells as follows Log in as supervisor 1 2 In the settings menu tap the Diagnostics tab 3 Tap Photocells 4 Remove all documents and envelopes 9 English 127 Page 127 Jul 11 2022 07 45 Operator Maintenance ...

Page 132: ... item L section Operating Controls on page 8 in the upper and lower air plug and firmly squeeze a few times to blow the dust from the document path sensor and envelope path sensor 128 Page 128 Jul 11 2022 07 45 Operator Maintenance 9 English ...

Page 133: ... place the bellows in the hole for the exit sensor and firmly squeeze a few times to blow the dust from the exit sensor 7 Close all covers 8 Tap Calibrate photocells 9 English 129 Page 129 Jul 11 2022 07 45 Operator Maintenance ...

Page 134: ...s Introduction There are three different types of messages Indications Warnings Errors Indications When you run a job indications can appear like the ones in the example 130 Page 130 Jul 11 2022 07 45 Fault Finding 10 English ...

Page 135: ...n indication of the area in which the event occurred A warning description A suggested solution behind the arrow An event message number use this number in case that you call support Tap i Details to view more information about the event 10 English 131 Page 131 Jul 11 2022 07 45 Fault Finding ...

Page 136: ...he occurred error and about the possible actions to avoid the error from re occurring After solving the problem tap x to reset the error the error screen will disappear Special Errors Reading errors when reading is enabled The document set is diverted The operator must remove the document set and has to complete the set manually Technical errors The display shows a message The error cannot be solv...

Page 137: ... to reach the Folder and Feeder area B Collator plate to reach the collator area C Front cover to reach the envelope track and inserter area Lower Envelope Track When a stoppage occurs in the lower envelope track remove the envelopes as follows Open the Front cover 1 10 English 133 Page 133 Jul 11 2022 07 45 Fault Finding ...

Page 138: ...nually transport envelopes through the lower envelope track 6 Close the side cover 7 Press the Reset button to reset the error and restart the job Feeder area When a stoppage occurs in the Feeder area remove the documents as follows Open the top cover A by pulling up the handle 1 2 Remove the documents from the Feeder area 3 Close the top cover A 4 Press the Reset button to reset the error and res...

Page 139: ...ts from the collator area 3 Move the collator plate B up in position 4 Press the Reset button to reset the error and restart the job Folder area When a stoppage occurs in the Folder area remove the documents from as follows Open the top cover A by pulling up the handle 1 2 Remove the documents from the Folder area 10 English 135 Page 135 Jul 11 2022 07 45 Fault Finding ...

Page 140: ...ersion see Software overview Troubleshooting table Reference Remedy Possible cause Symptom Connect the system to the mains System not connec ted to mains The system cannot be started after switching on Replace fuse below power switch Fuse is blown Close the covers A cover is opened Loading Envelopes on page 72 Check envelope feed adjustments Place envelopes correctly in hopper Envelopes stacked re...

Page 141: ...he envel ope support Envelope support not positioned correctly Envelope Specifica tions on page 143 Check specifications and change envel opes if needed Envelope not within specifications Flap is wrinkled and sometimes not opened Envelope Specifica tions on page 143 Store envelopes ac cording to specifica tions Flap sticks Envelope Specifica tions on page 143 Envelopes stored or manufactured impro...

Page 142: ...5 Check water level refill if needed Water level low Flap not sufficiently moistened Clean and replace brushes on page 125 Check brushes re place if needed by the extra soaked set Brushes dry Clean and replace brushes on page 125 Check brushes clean if needed Brushes dirty Filling the Sealing Li quid Reservoir on page 75 Check the moistening felt refill water tray if needed Moistening felt dry Rep...

Page 143: ...djusting the Separa tion of Special Feed ers on page 48 Adjusting the Separa tion of the maxiFeed er on page 67 Adjust the separation Separation set too wide too tight Adjusting the side guides standard feeder trays on page 62 Adjusting the side guides maxiFeeder on page 65 Adjust the side guides Side guides set too narrow Adjusting the side guides standard feeder trays on page 62 Adjusting the si...

Page 144: ...ted Adjust the envelope insert fingers position on page 45 Check insert finger position Insert fingers not cor rectly positioned Adjusting the address position on page 46 Check address posi tion Address position not correctly defined Address not readable from window 140 Page 140 Jul 11 2022 07 45 Fault Finding 10 English ...

Page 145: ...Amps rated current 125 V 230 Vac T 2 5 A H 250 V Time lag 2 5 Amps rated current high breaking capacity 250 V RED Radio Equipment Directive 2014 53 EU Approvals FCC Certificate conform 47CFR part 15 CB Certificate conform IEC 62368 1 UL Listed I T E Information Technology Equip ment conform UL IEC 62368 1 file E153801 Conform NEN EN IEC 62368 1 and derivatives 66 dBA according to ISO 11202 Noise L...

Page 146: ...High Capacity Vertical Stacker Height 500 mm 19 7 inch 630 670 mm 24 8 26 4 inch including side exit catch tray Width 750 mm 29 5 inch on covers 1120 mm 44 1 inch excluding exit 1230 mm 48 4 inch including side exit 1270 1360 50 0 53 5 inch including catch tray 1360 mm 53 5 inch including High Capa city Vertical Stacker Length 79 kg 174 2 lbs Weight Maxifeeder length is 200 mm 7 9 inch extra 142 P...

Page 147: ...8 sheets max 80 g m Double V fold 4 sheets max 80 g m Folding capa city Standard BRE Business Reply Envelopes Envelope sizes Minimum 80 g m 20 lb bond Maximum 120 g m 30 lb bond Envelope qual ity Envelope and Document Set Specifications When choosing envelopes ensure the envelope size is well between the maximum and minimum specification Envelopes close to the minimum or maximum size specification...

Page 148: ...nimum 120 g m 30 lb bond Maximum Remarks The specification of the paper handling equipment is often wider than that of the envelopes and documents handled The condition of material handled will limit the specified environmental conditions We recommend that materials to be handled are stored at a temperature of 20 C 68 F with a relative humidity factor of 50 If difference in temperature occurs betw...

Page 149: ...nformation Technology Equipment conform UL IEC 62368 1 file E153801 Conform EN IEC 62368 1 and derivatives Approvals 210 mm 8 3 inch Height 285 mm 11 2 inch Width 425 mm 16 7 inch Length 5 05 kg 11 1 lbs Weight see Technical Specifications Noise level 10 C 40 C 50 F 104 F Operating tem perature 30 80 Humidity 1200 sheets A5 80 gr 325x Business Reply Envelopes Feed tray capa city 1200 sheets A4 80 ...

Page 150: ...FCC Certificate conform 47CFR part 15 UL Listed I T E Information Technology Equipment conform UL IEC 62368 1 file E153801 Conform EN IEC 62368 1 and derivatives Approvals 550 mm 21 7 inch Height 440 mm 17 3 inch Width 360 mm 14 2 inch Length 12 kg 26 5 lbs Weight Refer to noise level of the system Noise level 10 C 40 C 50 F 104 F Operating tem perature 30 80 Humidity C5 6 1x A4 C fold 325 envelop...

Page 151: ...tal x coordinate a vertical y coordinate a horizontal width w and a vertical height h Address position The feature of an Inserting System to automatically determine its Job settings by measuring the sizes of documents and envelope From all Feeders that are loaded one sheet will be taken Based on the maximum document length which is also the length of the documentset and the length of the envelope ...

Page 152: ...mailings there is always one address carrier and an optional number of enclosures Document The document set is the physical collection of address carrier and en closure s that is under production in the Inserting System The docu ment set is completed during production and is to be inserted in the envelope The number of enclosures can range from 0 to the limit op posed by the number of available Fe...

Page 153: ... the separation unit in a document feeder Face down trail ing Situation in which the front of a sheet is facing upwards when placed in a document feeder Face up Situation in which the front of a sheet is facing upwards and the top of the sheet is closest to the separation unit in a document feeder Face up leading Situation in which the front of a sheet is facing upwards and the bottom of the sheet...

Page 154: ...on at a certain point in time for a specific purpose It consists of The Job definition used for the production Information about the batch size Job The counter that registers the number of mail sets that is produced as part of a specific job Job counter See C fold Letter fold See Feeder Linking Linking The Loc is the unit in the system that transports the envelope just after the document was inser...

Page 155: ...d Counter which sets the amount of envelopes to be filled After filling this amount of envelopes the system will stop even during a clear Stop counter Person who is responsible for the technical state of the machine Nor mally a supervisor has access to programming functions which are re stricted for standard users Supervisor A test run is intended to validate the settings of the Inserting System I...

Page 156: ...a document is folded twice in such a way that each folded flap is on a different size of the folded document resulting in a Z shape This fold is illustrated in the picture below The position of both folds is adjustable Synonyms zigzag fold Z fold 152 Page 152 Jul 11 2022 07 45 Terminology 12 English ...

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