Proximus Forum 5010, User Manual

Page: 131 / 180

Special Calls/Conversations
Telephoning 129
Information for the system administrator
Device IDs are set up in the Configurator > Telephony > Extended > Device
ID menu.
Call Recording
You can record internal and external calls, e. g. for logging purposes.
Features of this function
● The “Record calls” functions is only available on the Forum 5004/5008/
5012 and Forum 5500 communications systems.
● Three-party conferences cannot be recorded.
● Messages that are stored in your voicebox cannot be recorded either.
● Recorded calls are stored in your voicebox, together with your voicebox
messages. The total capacity for all recordings
and messages (of all users)
is 24 hours in a Forum 5500 communications system, and 6 or 24 hours
(with an additional memory module installed) in a Forum 5004/5008/
5012 communications system.
● The recordings are stored in a separate list. You can display this list from
the main menu (see also the chapter
“Calls” Menu Group on page 143). In
addition, you can view and edit the recordings list through the web appli-
cation
Forum CTI .
Prerequisites
In order for you to be able to record calls, the system administrator needs to
make sure the following prerequisites are met.
● He has to set up a voicebox for you (i.e. for the call number of your
terminal) (in the
Configurator > Applications > Forum Voicemail >
Voice Boxes menu).
● The authorisation Call record has to be activated for your user group (in
the Configurator > User Manager > User groups menu).
Important privacy note
For privacy protection reasons it may be required to announce the start of a
call recording session with a beep. The administrator has to activate the
authorisation
Call record with beep for your user group (in the
Configurator > User Manager > User groups menu).