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Proximus Forum 5010, User Manual

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Proximus Forum 5010 User Manual Download Page 119

Enquiry, Toggling, Transfer and Conference

Telephoning

117

Enquiry, Toggling, Transfer and 
Conference

Please, also refer to the information in chapter 

R-Key, Enquiry-Key

 on 

page 63.

Enquiry/Toggling with the R-key 

G

 

You are speaking with someone on the telephone.

Start enquiry

 

Press the programmed 

R-key

 feature key. 

Z

 

Enter the internal or external phone number (also refer to 
chapter 

Making External/Internal Calls

 on page 107). 

The first caller is put on hold, you are now speaking with the 
second party. 

You can alternately speak with both parties. In order to 
switch back and forth between both parties (

toggling

): 

 

G

 

R-key

 (repeat for toggling).

End enquiry

 

Press the programmed 

Menu >>>

 feature key and select the  

Disconnect

 menu entry. 

Now you are speaking with the party on hold.

Note:

 If you press the 

Drop

 

softkey

 on the 

Forum IPhone 5030, the parties will be connected with each 
other. Your own connection to the parties will be separated! 

Summary of Contents for Forum 5010

Page 1: ...Forum 500 Forum 5000 Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5030 User Guide ...

Page 2: ...formation please consult your system administrator or your Proximus dealer Internet www proximus be pabx Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The Forum 5000 product family comprises the Forum 5500 Forum 5004 Forum 5008 and Foru...

Page 3: ...optional 13 Desk Installation 14 Inserting the Key Card for Labelling the Keys 16 Forum IPhone 5010 16 Forum IPhone 5020 17 Connecting to the Network 18 Direct or Shared Network Connection 19 Direct Network Connection 20 Shared Network Connection 20 Connecting to Power 20 Power Adapter 20 Inline Power 20 Installing Expansion Modules 21 Scope of Delivery 21 Hardware Features 23 Installation 25 Conn...

Page 4: ...orced Connection 38 Wall Installation 41 Scope of Delivery 41 Hardware Features 42 Direct Wall Mount Installation 42 Telco Wall Plate Installation 47 Dismounting the Phone 52 Feature Overview 54 Configuration and Programming 54 Key Assignments 55 Key Functions 58 Keypad 58 Trunk Keys 58 Programmable Keys 59 Loudspeaker Key Loudspeaker Headset Key 61 Mute Key 61 Volume Control Keys 61 Redial Key 62...

Page 5: ...sing a Headset 71 Code number Procedures 72 Commissioning 73 Configuration on the Web Console 73 MAC Address 74 Internet Address 75 Notes and Recommendations 76 Configuring the Telephone 77 Settings on the Web Console 77 Local Telephone Settings 79 Listening to Ring Tones 79 Setting the Headset Type 79 Setting the Audio Mode 80 Setting the Display 80 Administration Tasks 81 Retrieving Status Infor...

Page 6: ...or a Virtual Number TeleSecretary 97 Calls in the Call Waiting Queue 97 Automatic Dialling 98 Accepting a Call During Automatic Dialling 98 Automatic Dialling for a Different Terminal 98 Duration Display 98 Telephone Lock 99 Least Cost Routing LCR 99 Forwarding Calls 99 VoIP SIP Telephones 101 Status Menu Before and During a Call 102 Status Menus 102 Selection Status Menu in the Idle State 102 Con...

Page 7: ...115 Enquiry Toggling Transfer and Conference 117 Enquiry Toggling with the R key 117 Enquiry Toggling Using Another Trunk Key 118 Enquiry Toggling Using the Navigation Key Forum IPhone 5030 119 Transferring to Another Internal External Subscriber 119 IInternal External Three Party Conference 121 Special Calls Conversations 122 Missed Calls 122 Baby Call 122 Parking Calls 123 Leaving and Answering ...

Page 8: ...hone 141 Main Menu 141 Calls Menu Group 143 Call forwarding Menu Group 149 Messages Menu Group 151 Phone settings Menu Group 154 Protection Menu Group 155 Connections Menu Group 157 Phone book Menu Group 162 Applications Menu Group 163 Central settings Menu Group 164 Options List Menu Overview 165 Appendix 167 Accessories 167 Technical Data 168 Environmental Information 170 Index 171 Support 177 ...

Page 9: ...ured using the Forum 500 Forum 5000 communications system and offer access to individually configurable system functions such as e g configuring call forwarding executing speed dialling displaying a busy lamp field or accessing the phone book of Forum 500 Forum 5000 communications system The Forum IPhone 50x0 SIP system telephones have a sleek and modern industrial design with remarkable HD wideba...

Page 10: ...band handset and speaker phone 2 dual 10 100 BaseT Ethernet ports with hardware based switch 3 programmable keys Compact footprint Forum IPhone 5020 3 4 128x48 pixel graphical backlit display 2 dedicated trunk keys with LED further trunk keys can be programmed Wideband handset and speaker phone 2 dual GigE Ethernet Ports DHSG EHS headset and Expansion Module support 8 Programmable keys with LEDs ...

Page 11: ... only available to you if you have the appropriate authorisation This will be set up by your system administrator when configuring the user groups of the communications system If you are unable to use a particular feature or have any questions consult your system administrator Forum IPhone 5030 Large color 4 3 480x270 pixel LCD display 2 dedicated trunk keys with LED further trunk keys can be prog...

Page 12: ...ts must conform with the standard DIN EN 60 950 1 Point 6 2 Safety of information technology equipment including elec trical business equipment Please contact your customer consultant if you require further information about the connectable headsets adapters and adapter cables Use a shielded CAT 5 Ethernet cable STP cable Shielded Twisted Pair cable to connect the SIP system telephones to a Local ...

Page 13: ... places or places subjected to vibrations shocks or extreme temperature fluctuations Place the telephones on a non slip surface The surface finish of your furniture may affect the telephone s pedestals softening them and causing them to leave undesirable marks on your furniture Cleaning Simply wipe your telephone and connected expansion modules with an antistatic or slightly damp cloth Never use a...

Page 14: ...u have all of the following items If any part is missing contact the supplier of your phone Note Additional accessories are available for your phone not included see also the chapter Accessories on page 167 Telephone Handset Handset Cord Two Angle Stand Key Cards and Plastic Cover Forum IPhone 5010 Forum IPhone 5020 Regulatory Safety Insert ...

Page 15: ...phone Headset optional The SIP system telephones offer the possibility to connect a headset Exception Forum IPhone 5010 Turn the phone over and locate the headset jack marked with the symbol If you have a headset with an RJ9 RJ22 4 pin connector insert the headset cord into the jack until it clicks into place Then route the headset cord through the groove see illustration Pull to remove headset ja...

Page 16: ...orts Two viewing angles 35 low angle and 55 high angle are available allowing users to personalize their phone viewing preference 1 Locate the stand insertion area on the back of the phone above the various ports 2 Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place Note The orientation of the stand determines the viewing angle If the bo...

Page 17: ...Desk Installation Installing the Telephone 15 35 55 ...

Page 18: ...um 500 Forum 5000 communications system in the Configurator Telephony Devices System phones menu For further information please refer to the online help topic entitled Printing Label Strips Forum IPhone 5010 The optional key card contains label identification spaces for the 3 programmable keys 1 Remove the key card plate from the front panel A Key card plate B Key card plate removed 2 Insert the p...

Page 19: ...A Tab insertion slots B Plastic cover tabs 4 Press the plastic cover down firmly to even out and secure the plastic cover to the phone Forum IPhone 5020 The key card contains label identification spaces for the 8 programmable keys 1 Insert the paper key card into the programmable key card slot on the front panel of the telephone using the indentation of the plastic for alignment A Paper key card ...

Page 20: ... to the phone Connecting to the Network A SIP system telephone Forum IPhone 5010 5020 5030 can be set up to share a network connection with another network device Power can be provided by the power adapter sold separately by an 802 3af compliant network power source or with a PoE inline power injector Notes 1 The SIP system telephones are is designed for indoor use only and for ambient temperature...

Page 21: ...nnection to the Ethernet wall jack or as a shared network connection as a pass through if connecting the phone to a computer or another network device Legend A Connection to other network device B Connection to the network C Power adapter connection D Ethernet cables E Network jack if inline power provided do not install the power adapter F Other network devices G Power adapter ...

Page 22: ... into the network jack on the network device for which you are sharing the network connection Notes 1 The PC jack on the SIP system telephone does not supply inline power onto other network devices 2 All Ethernet cables used must be minimum Category 5 5e straight through cables Connecting to Power Power Adapter Use the power adapter sold separately with your phone and plug your phone into a power ...

Page 23: ...rum 500 0 Keypad Paper FIP 5020 5030 or Forum 500 0 Keypad Display FIP 5030 you should ensure that you have all of the following items If any part is missing contact the supplier of your phone Forum 500 0 Keypad Paper FIP 5020 5030 Expansion Module Two Angle Stand Key Cards and Plastic Cover 1 x 6mm Screw 2 x 8mm Screw Regulatory Safety Insert ...

Page 24: ...Scope of Delivery 22 Installing Expansion Modules Forum 500 0 Keypad Display FIP 5030 Expansion Module Two Angle Stand 1 x 6mm Screw 2 x 8mm Screw Regulatory Safety Insert ...

Page 25: ...ing Expansion Modules 23 Hardware Features Forum 500 0 Keypad Paper FIP 5020 5030 A Front View B Back View Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes A B D C ...

Page 26: ...are Features 24 Installing Expansion Modules Forum 500 0 Keypad Display FIP 5030 A Front View B Back View Legend 1 Softkeys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes A B D ...

Page 27: ...e and remove the two connector plate insertion area rubber caps on the right side of the phone 2 Turn your phone over so that the back of the phone is facing you 3 Turn your Expansion Module over so that the back of the module is facing you 4 If connecting the module to a Forum IPhone 5020 using a 2 Philips head screwdriver insert the two 8mm screws in the holes labelled B and C and proceed to Ste...

Page 28: ...ently pulling the connector plate to the right and using a 2 Philips head screwdriver screw in the two 8mm screws in the holes labelled A and C Forum 500 0 Keypad Paper FIP 5020 5030 Forum 500 0 Keypad Display FIP 5030 5 Connect the Expansion Module to your phone using the connector plate as indicated in the illustration below ...

Page 29: ...sion Module 2 Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place Note The orientation of the stand determines the viewing angle If the bottom of the stand is installed facing the top of the module the viewing angle will be 35 If the bottom of the stand is installed facing the bottom of the module the viewing angle will be 55 The orienta...

Page 30: ...Installation 28 Installing Expansion Modules Forum 500 0 Keypad Paper FIP 5020 5030 35 55 ...

Page 31: ...Inserting the Key Card Forum 500 0 Keypad Paper FIP 5020 5030 The key card contains label identification spaces for the 16 programmable keys 1 Insert the paper key card into the programmable key card slot on the front panel of the Expansion Module using the indentation of the plastic for alignment 2 Place the plastic cover over the paper key card ensuring the plastic cover tabs are inserted into t...

Page 32: ...ony Devices System phones menu For further information please refer to the online help topic entitled Printing Label Strips Attaching Multiple Expansion Modules Up to a total of three Expansion Modules can be daisy chained to your SIP system telephone The Forum 500 0 Keypad Paper FIP 5020 5030 provide additional 48 programmable keys then The Forum 500 0 Keypad Display FIP 5030 provide a total of 2...

Page 33: ...ng you 2 Turn your additional Expansion Module s over so that the back of the module s is are facing you 3 Connect the additional Expansion Module s to your initial Expansion Module using the connector plate s as indicated in the illustration below Connecting multiple Forum 500 0 Keypad Paper FIP 5020 5030 Expansion Modules ...

Page 34: ...tallation 32 Installing Expansion Modules Connecting multiple Forum 500 0 Keypad Display FIP 5030 Expansion Modules 4 Using a 2 Philips head screwdriver screw in the 6mm screw s into the hole s labelled D ...

Page 35: ...zerty FIP 5030 detachable magnetic keyboard Please read the following safety information before using the Forum 500 0 Keyboard Azerty FIP 5030 keyboard WARNING Children should not be allowed to handle this product Along with the magnets this product contains small parts that may pose a chocking hazard and should never be swallowed or inserted into any part of the body Seek immediate medical attent...

Page 36: ...tion of such devices CAUTION Neodymium magnets will lose their magnetic properties if heated above 80 C 175 F CAUTION Neodymium magnets should never be burned as burning them will create toxic fumes Scope of Delivery The scope of delivery of the Forum 500 0 Keyboard Azerty FIP 5030 detachable magnetic keyboard includes Forum 500 0 Keyboard Azerty FIP 5030 Magnetic Keyboard Phone to Keyboard Magnet...

Page 37: ...c keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone to keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner To start using the Forum 500 0 Keyboard Azerty FIP 5030 keyboard you must first install the phone to keyboard magneti...

Page 38: ... the removal of the rubber cap Note The magnetic connector should be installed with the visible surfaces of neodymium magnets facing towards the bottom of the phone Option A Magnet Only Connection Follow the procedures below if you plan on using the keyboard infrequently and or want to be able to quickly store the keyboard away when not in use 1 Swing the locking bar of the magnetic connector towa...

Page 39: ...eyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used The phone must be on for it to recognize the keyboard If the LED does not light up or if the keyboard is not functioning correctly detach the keyboard reattach ensuring the keyboard s connection pins are touching the contact area on the phone and wait 30 seconds If after 30 seconds the LED d...

Page 40: ...ure connection between the phone and the keyboard 1 Swing the locking bar of the magnetic connector towards the front of the phone until it clicks in place 2 Position your phone back on your desk and with the bottom of the phone slightly raised slide the keyboard connection pins in between the base of the phone and the locking bar The locking bar must snap into the keyboard audibly Forum TM IPhone...

Page 41: ...ecognize the keyboard If the LED does not light up or if the keyboard is not functioning correctly detach the keyboard reattach ensuring the keyboard s connection pins are touching the contact area on the phone and wait 30 seconds If after 30 seconds the LED does not light up detach the keyboard and try again 3 While the keyboard is in place insert the provided screw into the magnetic connector s ...

Page 42: ...e It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact With the locking bar and screw in place the keyboard can still be knocked loose if the impact is hard enough 4 Position your phone back on your desk and ensure the connection status LED on the keyboard is lit green Forum TM IPhone ...

Page 43: ...ional accessory The wall mount kit allows you to easily and securely mount your phone in one of two ways Directly to the wall On top of an existing telco wall plate Scope of Delivery The scope of delivery of the Forum 500 0 Wall mounting kit FIP 50X0 includes Wall Mount Base and Connector Handset Hook Rotating Tool Category 5e Ethernet Cable Wall Mount Screw Set Regulatory Safety Insert ...

Page 44: ...ct Wall Mount Holes 4 Telco Wall Plate Support Direct Wall Mount Installation To mount your phone directly to the wall 1 Separate the Wall Mount Connector from the Wall Mount Base by pulling the Release Lever on the Wall Mount Connector in and pulling the Wall Mount Connector up Wall Mount Connector Wall Mount Base ...

Page 45: ...ea on the back of the phone above the various ports 3 Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place 4 Turn over your phone and locate the handset hook found in the handset cradle ...

Page 46: ... ensuring that your phone s handset securely stays on hook when the phone is mounted to the wall 6 The orientation of the Wall Mount Base determines the viewing angle of the phone Use the degree markings A on the Wall Mount Base to select the viewing angle Position the Wall Mount Base with the desired angle facing up and using the provided screws attach the Wall Mount Base to the wall ForumTM IPho...

Page 47: ...ting kit FIP 50X0 7 On the back of your phone connect the provided Ethernet cable into the network port marked with Plug the other end of the Ethernet cable directly into the network jack on the wall 8 Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place Use the figure below as a guideline viewed from the right side ...

Page 48: ...10 Orientation 20 Orientation 9 Optional Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips head screwdriver to secure the Wall Mount Connector to the Wall Mount Base ...

Page 49: ...age to the screw lock hole 10 If required place the handset into your phone s handset cradle Telco Wall Plate Installation To mount your phone on top of an existing telco wall plate 1 Separate the Wall Mount Connector from the Wall Mount Base by pulling the Release Lever on the Wall Mount Connector in and pulling the Wall Mount Connector up ...

Page 50: ... 3 Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place 4 Turn over your phone and locate the handset hook found in the handset cradle 5 Using the handset hook rotating tool rotate the handset hook 180 as illustrated in the figure below ...

Page 51: ...replace with a set of the provided screws Ensure that the screws are loose enough so that the Wall Mount Base is able to slide in place Note Depending on the wall type you may need to use wall anchors Wall anchors are included with your Forum 500 0 Wall mounting kit FIP 50X0 The orientation of the Wall Mount Base determines the viewing angle of the phone Use the degree markings A on the Wall Mount...

Page 52: ...nstallation 50 Wall Installation A Degree Markings B Telco Wall Plate C Overlay and Pull Down D Wall Mount Base Secured to Telco Wall Plate Note If necessary tighten the screws to firmly lock the Wall Mount Base in place ...

Page 53: ... the network port marked with Plug the other end of the Ethernet cable directly into the network jack on the wall 8 Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place Use the figure below as a guideline viewed from the right side 10 Orientation 20 Orientation ...

Page 54: ...the Wall Mount Base WARNING Tighten the screw until snug but do not over tighten Over tightening may cause damage to the screw lock hole 10 If required place the handset into your phone s handset cradle Dismounting the Phone To dismount the installed phone from the wall mount 1 Locate and place your fingers on the Release Lever on the Wall Mount Connector and with your thumb on the top front of th...

Page 55: ...y pressure on the phone s LCD display Doing so may crack or otherwise irrevocably damage the display 2 With the Release Lever pressed using your other hand gently slide the phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base ...

Page 56: ... 5000 communications system This is where the telephone functions are programmed Settings on the telephone Some functions e g ring tone settings display settings are configured directly on the telephone For information on these topics please refer to the following chapters Configuring the Telephone starting on page 77 Programming Keys starting on page 84 Menus at Your SIP System Telephone on page ...

Page 57: ... 8 Goodbye key 2 High quality speakerphone 9 Mute key with LED 3 Display 10 Volume control keys 4 Keypad 11 Loudspeaker key with LED 5 Message waiting lamp 12 Navigation keys Select key 6 Trunk keys with LED 13 Options key 7 Hold key 14 Programmable keys without LED ForumTM IPhone ...

Page 58: ... list key 3 Display 12 Redial key 4 Keypad 13 Trunk keys with LED 5 Message waiting lamp 14 Loudspeaker headset key with LED 6 Goodbye key 15 Options key 7 Hold key 16 Volume control keys 8 R key currently without function 17 Mute key with LED 9 Conference key currently without function 18 Programmable keys with LED ForumTM IPhone ...

Page 59: ...D 5 Message waiting lamp 14 Loudspeaker headset key with LED 6 Goodbye key 15 Navigation keys Select key 7 Hold key 16 Programmable keys with LED TopSoftkeys and Level key bottom right 8 Options key 17 Programmable keys without LED Softkeys and Level key right key or context sensitive Softkeys 9 Mute key with LED 18 Info key on the Forum 500 Forum 5000 communications system without function ForumT...

Page 60: ...nal or external number depending on the system setting To call via a certain trunk key e g first press the key and then dial the call number It is possible to assign several external call numbers to a trunk key A system setting makes it also possible to have your internal number assigned to other telephones as well Calls will then be signalled to other telephones simultaneously Key LED The key LED...

Page 61: ...er of programmable keys depends on the telephone model P1 to P3 Programmable keys on the Forum IPhone 5010 P1 to P8 Programmable keys on the Forum IPhone 5020 Telephone Programmable keys Forum IPhone 5010 3 without LED below the display Forum IPhone 5020 8 with LED on top of the display Forum IPhone 5030 11 TopSoftkeys with LED next to the display programmable in 2 levels sum 22 TopSoftkeys 4 Soft...

Page 62: ... S1 to S4 on the Forum IPhone 5030 also serve to the execute context sensitive commands that are displayed during operation Some programmable keys are preset with important functions that are required to operate the telephone with the Forum 500 Forum 5000 communications system Telephone Preset keys Forum IPhone 5010 P1 Missed calls P2 Redial P3 R key Forum IPhone 5020 P1 Missed calls P2 Status men...

Page 63: ...s the loudspeaker before dialling a call number or during a call and enables to accept a call without without picking up the handset For information on operating the key see chapter Setting the Audio Mode on page 80 Key LED The LED is on when the loudspeaker is switched on Mute Key to deactivate the microphone during a call The person you are speaking with will not be able to hear you Press it onc...

Page 64: ... the case if you configure the Redial feature on a programmable key with LED Caller List Key Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5030 opens the list of missed calls see page 143 Hold Key puts the current call on hold Press this key once again to retrieve the call on hold Please note Via this key a call is put on hold locally in the device not in the communications system The connectio...

Page 65: ...eset on the program mable key T11 Conference Key initiates a 3 party conference with the current subcriber and the subscriber on hold when you are in an enquiry call Note On the Forum IPhone 5020 the key is currently without any function If neccessary programme a Conference feature key or use the Conference menu entry in the status menu see also page 67 Goodbye Key ends an active call or exits an ...

Page 66: ...tionality can be configured If the system administrator has authorised you to do so you can also set the time group of the communications system see also the chapter Central settings Menu Group on page 164 If your user group authori sation changes according to the time group then it is possible that the interface lock of your telephone will be cancelled Please consult your system administrator if ...

Page 67: ...rum 500 Forum 5000 communications system symbols and status indications if applicable Idle state on the Forum IPhone 5010 Forum IPhone 5020 A User name and internal call number B Status indications Idle state on the Forum IPhone 5030 A User name and internal call number B Status indications C Softkey line with context sensitive commands L1 Administrator 3 May 15 12 45 Menu Phone book R key Transfe...

Page 68: ...owing symbols status indications may appear on the display Message Waiting Lamp The message waiting lamp is located on the right top of your telephone The LED flashes in the following situations You are receiving a call New voicebox messages await you Symbol Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5030 Idle state Telephone is locked Phone is locked New voicebox message 1 Message or n Mess...

Page 69: ...y which also allows to access the main menu when the telephone is in the idle state see the chapter Brief Description of Programmable Feature Keys on page 87 Please refer to the chapter Main Menu starting on page 141 for information on the main menu features Options List Your telephone also has a local Options list menu This menu is primarily for configuring the telephone display settings ring ton...

Page 70: ...nu feature key or Press the Status menu feature key in the idle state and select the Main menu menu entry Close status menu or main menu see also the note on page 69 Press Press Scroll menu Press previous menu entry Press next menu entry Press previous menu entry Press next menu entry Switch back one menu level Press Press or Press Esc softkey Select activate displayed menu entry or option Press o...

Page 71: ...ntry a sub menu is opened in which you can select options or make entries A sign to the left of the name of a feature indicates that it is activated and a sign that it is deactivated Select menu on the top menu level Press previous menu Press next menu Press previous menu Press next menu Scroll selected menu Press previous menu entry Press next menu entry Press previous menu entry Press next menu ...

Page 72: ...y on the Forum IPhone 5030 with the Delete softkey below the display If numerical inputs are longer than the display field the digits disappear off the display to the left On the Forum IPhone 5030 you can use the navigation key to move the cursor and display the digits that were previ ously not visible The digits on the right will then disappear from the display field On the Forum IPhone 5030 you ...

Page 73: ...combination with the handset For information on connecting a headset see the chapter Connecting a Handset or Headset starting on page 13 For information on headset configuration see the chapters Setting the Headset Type on page 79 and Setting the Audio Mode on page 80 Expansion module with the features connectable to a Forum 500 0 Keypad Paper FIP 5020 5030 16 Tasten keys with LED indicator Labell...

Page 74: ... input is intended primarily for analogue telephones in your system The code number procedures can also be used on your SIP system telephones These are described in the Forum 500 Forum 5000 Standard Terminals user guide supplied with the system You can also view a current online overview of codes in the Configurator Systeminfo Codes menu ...

Page 75: ...r the IP address of the communications system into the Address input field The default address is http 192 168 99 254 2 User name Password Enter your user name and your password The default access data for the system are User Administrator Password no existing password 3 Confirm via OK 4 Open the Configurator Telephony Devices VoIP Phones menu 5 In order to configure a new or to modify an already ...

Page 76: ... User menu Otherwise your telephone is given the authorisa tions for the Guests user group and it may not be possible to make external calls with the SIP system telephone 9 Connect the SIP system telephone to the network see also the chapter Connecting to the Network on page 18 The SIP system telephone starts Messages visible on the telephone s display will inform you about the start procedure s p...

Page 77: ... it is necessary to perform a one time login procedure after the device is started 1 Enter the call number of the SIP system telephone Confirm the input with the arrow down navigation key 2 Enter the user PIN The default PIN for a user on the Forum 500 Forum 5000 communications system is 0000 Confirm the input with the arrow down navigation key The SIP system telephone restarts to apply the config...

Page 78: ...elephones will download firmware updates from a public FTP server If applicable you may need to allow access to this FTP server from your company LAN in order to obtain the latest firmware for your SIP system telephones On the Forum 5004 5008 5012 communications system the firmware for the SIP system telephones is included in the firmware addons You can load the current firmware addons in the Conf...

Page 79: ...nable the telephone configuration for you the system administrator must assign a service profile to your user group with the Change or Change Peronal authorisation for the Telephony Devices System phones menu The following settings are possible selecting the display language setting of country specific tones e g dial tone time settings for the display settings for automatic call answering These se...

Page 80: ... 2 Click on Change A new dialogue opens 3 This is where you set the desired functions To do so use the information given in the online help You open the context sensitive online help via the Help command in the upper menu bar 4 Click on Apply to save the configuration The dialogue is closed 5 On the System phones status page click on Apply The settings are now transferred to the telephone The tele...

Page 81: ...he Options List menu select Audio Ring Tones Navigate through the ring tone list in doing so the ring tones are played Silent corresponds to the 0 value this means ring tone signalling is off Setting the Headset Type Various headset types are supported by the Forum IPhone 5020 Forum IPhone 5030 SIP system telephones Note The Forum IPhone 5010 has no headset jack Forum IPhone 5020 In the Options Li...

Page 82: ...ken via the loudspeaker when the key is pressed Use the key to switch from the loudspeaker to the headset and vice versa during a call You can continue the call at anytime using the handset by picking up the handset Headset Speaker Incoming calls are first taken via the headset when the key is pressed Use the key to switch from the headset to the loudspeaker and vice versa during a call You can co...

Page 83: ...confirm 2 Use the key to navigate in the menu and select the desired status infor mation e g Error Messages 3 Confirm the selection The information is displayed Forum IPhone 5030 1 In the Options List menu select Status 2 Press the Select softkey 3 Use the key to select the desired status information e g Error Messages The information is displayed Restarting the Telephone You have to restart the S...

Page 84: ...d reset to factory settings Forum IPhone 5010 Forum IPhone 5020 1 In the Options List menu select Phone Status Factory Default and confirm 2 Enter the administrator password see page 83 Press the key Done to confirm The display shows RestoreDefaults 3 Press the key Yes to confirm Forum IPhone 5030 1 When the Options List menu has been opened press the Advanced softkey 2 Enter the administrator pas...

Page 85: ...menu An alternative to the picture ID server is saving the images to the phone book on a Forum 5500 or Forum 5004 5008 5012 type communica tions system Configurator Phone book menu A separate image can be saved for each phone number in a phone book entry office call number mobile number private call number Please consult the communications system online help for information on the configuration an...

Page 86: ... keys store destination call numbers on destination keys configure direct call keys programme keys of the expansion modules that are connected to your telephone A Store the key configuration B Transfer the changed key configuration to the telephone You can only programme the keys of your SIP system telephone if the system administrator has assigned a service profile to your user group that configu...

Page 87: ...th Apply The dialogue then closes 4 If required configure further keys for this telephone 5 If you have programmed all desired keys click the Apply button on the System phones status page The settings are transferred to the telephone The telephone restarts to apply the new configuration Notes on labelling keys You can enter an individual label for each programmable key If you enter no text the key...

Page 88: ...al Calls on page 107 Feature Keys If you configure a new SIP system telephone some important key functions are preset You can programme these functions on other keys for delete the programmed functions if required To use the system features on the telephone sufficiently the following programmed key functions should be always available R key Status menu Note To use a Status menu key on the Forum IP...

Page 89: ...features that are usable in the current situation e g menu if subscriber busy R key initiate and end an enquiry call After ending the enquiry call the user can use this key to switch back to the call on hold Trunk group state displays busy status for the trunks lines of a bundle page 112 Route state displays busy status for the trunks lines of a route page 112 System warning displays system warnin...

Page 90: ...ding programme call forwardings for your telefone page 149 Call forwarding MSN programme call forwardings for incoming external calls to external destinations page 149 Call forwarding door call programme call forwardings for door calls page 150 Call forwarding for programme call forwardings for other users of the communications system page 150 Follow Me programme call forwardings from other teleph...

Page 91: ...ons Dial in Pickup accepts a call for other subscribers in your pick up group page 157 Pickup selective accepts a call for other subscribers page 157 Take transfers an ongoing call from another telephone to your telephone page 158 Unpark call opens the list of parked callers in order to unpark a specific caller page 158 Connections Dial Announcement starts an announcement directed to other system ...

Page 92: ...ons Connection active Transfer connects the caller on hold with the current caller page 117 Conference initiates a three way conference page 121 Hold puts the current caller on hold Answer Caller accepts a waiting call page 115 Reject Caller rejects a waiting call caller hears the busy tone page 115 Call deflection forwards a waiting call to another subscriber page 115 Park call parks the current ...

Page 93: ...um Hotel application page 163 Room manages a single hotel room page 163 Applications Message Message configures the message key for a hotel room page 163 Applications CSTA CSTA menu gives access to third party programmes page 163 CSTA key enables to control single functions of external programmes via a status key page 93 Applications Remote switching Remote switching key programmes a key for the R...

Page 94: ...system telephone settings on a single feature key You can programme more functions in a link than you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call protection This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key A stack and a link have five free memory loc...

Page 95: ...0 For information on programming refer to the online help topic Programming a Busy Key of a System Telephone SIP System Telephone You will find operational information in the chapter Using Busy Keys on page 137 Status Keys If your communications system has been extended via a third party programme you can operate individual functions of this programme via what are referred to as the status keys of...

Page 96: ...n page 110 Direct call Keys Only outgoing calls can be made with a direct call key they are signalled to all terminals with the same number programmed to a trunk key Calls via a direct call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection If the destination terminal has been configured for call diversion the dir...

Page 97: ...are assigned to the trunk key Example of the assignment of internal and external call numbers The above example shows that the system s external call numbers are first stored in the communications system The devices can be reached selectively by means of call distribution of the numbers to the internal numbers As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 ...

Page 98: ...s instead of sending the real call number of the caller send another call number Thus instead of being shown your number the subscriber you have called is shown for example a service call number The feature CLIP no screening must be enabled by the network provider and activated in the system configuration by the system administrator When you receive an external call where the caller indicates a di...

Page 99: ...es the virtual number to which the call was originally made is shown The system administrator can also assign the virtual number a name If this has been done the name is shown on the display of your telephone Calls in the Call Waiting Queue The system administrator can configure and activate a call waiting queue especially for your telephone in the Forum 500 Forum 5000 communications system While ...

Page 100: ...a DECT headset To do so save a destination call number on your telephone via the Connections Dial Remote dial menu please refer to page 159 also The saved call number will be dialled automatically when you press the headset key within 30 seconds After 30 seconds the dialout will be deactivated automatically This feature can be used for all devices for which the system administrator has configured ...

Page 101: ...m 500 Forum 5000 communications system Consult your system administrator about this Note Baby call and external call forwarding are not automatically switched via preferred connections In this case if the network provider you wish to use is not the default provider you can key in the appropriate operator s code digits before entering the call number Forwarding Calls Types of forwarding You can for...

Page 102: ...cerning this functionality please consult your system administrator Least cost routing Least Cost Routing LCR can be evaluated with call forwarding to external numbers provided your system administrator has configured LCR and its application in the Forum 500 Forum 5000 communications system correspondingly Ask your administrator for the configuration applicable to you Hunt group call numbers Durin...

Page 103: ... being programmed calls are nonetheless signalled on your device A loop is also detected during call deflection If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain a negative acknowledgement tone is heard and the call signalling on your device will continue Contact your system administrator if call forw...

Page 104: ...ther telephone in your pick up group rings and you want to answer the call Lift the handset press the programmed Menu key select the Pick up menu entry and confirm this Information on how to use the status menu can be found in the chapter Using Menus on page 67 Status Menus Note As a rule the status menus only contain the features that can actually be executed If one of the menu entries which are ...

Page 105: ...announcement to another system telephone or on a group of system telephones see also the chapter Announcements with and without Intercom on page 126 Intercom After entering the device ID you can initiate an announcement to a single system terminal see also the chapter Announcements with and without Intercom on page 126 The microphone is activated on the terminal called and the person you are calli...

Page 106: ... the system administrator has enabled the function Call recording for you see the chapter Call Recording on page 129 Disconnect This disconnects the current connection Intercept The call numbers of malicious callers can be saved in your network operator s exchange if this service is enabled The function is also possible if the caller has already hung up Calling Status Menu You have dialled a call ...

Page 107: ...e is put on hold Reject The caller hears a busy tone Deflect call You do not accept the waiting call but deflect it to another subscriber after entering this subscriber s call number as the destination Dest You can only use this function if your user group is authorised to forward calls to internal and or external destinations Call Status Menu Your telephone is in the idle state and you are receiv...

Page 108: ...eaking and the one with whom you last spoke Door opener This activates the door opener Disconnect This disconnects the connection to the current coversational partner Conference Status Menu You are in a three party conference Press the programmed Menu key then select one of the following menu entries Disconnect call number This removes an external subscriber from the conference Transfer This remov...

Page 109: ...lso applies to all enquiry calls and call forwarding to external destinations but not to call forwarding MSN Your system administrator configures this code digit for all subscribers on the Forum 500 Forum 5000 communications system and will tell you what value is currently valid If your telephone is set to automatic line seizure all trunk keys on your telephone seize an external line and you can d...

Page 110: ...de will be activated if the Speaker or Speaker Headset audio mode has been set see also page 80 or Press the desired trunk key hands free mode and Z Dial the external call number H Lift the handset Your trunk key is seized or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 Forum IPhone 5030 Press the loudspeaker headset key Hands free mode will be activated if the Spe...

Page 111: ...e 5030 Press the loudspeaker headset key Hands free mode will be activated if the Speaker or Speaker Headset audio mode has been set see also page 80 or Press the desired trunk key hands free mode and Press the star key twice Z Dial the internal call number H Lift the handset Your trunk key is seized or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 Forum IPhone 5030...

Page 112: ...ain information on the called subscriber e g his or her phone number if his or her name is displayed in the redial list You can see when you last dialled this number and how often you have tried to reach the subscriber or Press the desired trunk key hands free mode and Z Dial the internal call number You can save call numbers to programmable keys To dial simply press the destination key Your trunk...

Page 113: ...ered for selection M mobile call number or P private call number Dial The phone number will be dialled Notes If your internal call number e g 30 is configured on more than one terminal you can view and edit the redial list for the call number 30 on each of these terminals If for instance you delete the redial list on one terminal it will be deleted on all others as well If you initially called a p...

Page 114: ...er Making calls via specific routes enables you to contact subscribers in the branches of a large company network for example You can also use a manually entered routing code to record your call charge data for private and business external calls separately The default route External trunk is always present Automatic line seizure uses the line seizure code digit for the default route For informati...

Page 115: ... after a few seconds and you can be reached again This also applies if you were connected to the other subscriber via your headset Accepting Calls The message waiting lamp flashes when you receive a call see also page 66 Normal Call You accept a call with one of the following options h replace the handset or press the goodbye key Forum IPhone 5010 in hands free mode by pressing the loudspeaker key...

Page 116: ...ion or when making calls with a headset it can be useful to be able to accept subsequent calls automatically On your SIP system telephone you set the delay and the call type internal external after which calls are automatically connected in the Main menu Calls Auto Call Answer menu see page 148 Tip If you programme the feature to a feature key you can switch on off the automatic call answering by ...

Page 117: ...eaking with the caller Your first connection is put on hold Note Refer to chapter Enquiry Toggling with the R key on page 117 for more information on toggling between callers Re establish the connection to the party on hold Press the programmed Menu feature key and select the Disconnect menu entry Note If you press the Drop softkey on the Forum IPhone 5030 the parties will be connected with each o...

Page 118: ...to chapter Enquiry Toggling Using Another Trunk Key on page 118 for more information on toggling between callers Re establish the connection to the party on hold Press the programmed Menu feature key and select the Disconnect menu entry or Forum IPhone 5030 Press the Drop softkey and Press the trunk key with the blinking LED or Forum IPhone 5030 Press the Pickup softkey G Now you are speaking with...

Page 119: ... refer to chapter Making External Internal Calls on page 107 The first caller is put on hold you are now speaking with the second party You can alternately speak with both parties In order to switch back and forth between both parties toggling G R key repeat for toggling End enquiry Press the programmed Menu feature key and select the Disconnect menu entry Now you are speaking with the party on ho...

Page 120: ...u can alternately speak with both parties In order to switch back and forth between both parties toggling Press the trunk key with the blinking LED Now you are speaking with the party on hold End enquiry Press the programmed Menu feature key and select the Disconnect menu entry Note If you press the Drop softkey on the Forum IPhone 5030 the parties will be connected with each other Your own connec...

Page 121: ... do this you begin by initiating an enquiry connection also refer to page 117 and page 118 G You are speaking with someone on the telephone There is another party on hold on another trunk key of your phone Press the keys to switch to the desired party This symbol indicates that the party is currently on hold Press the key to speak with the party on hold or Press the Pickup softkey Separate connect...

Page 122: ...e Forum 500 Forum 5000 communications system and occupies two call channels Z Enter the internal or external phone number also refer to chapter Making External Internal Calls on page 107 G h If the participant answers Announce call transfer and hang up If the participant doesn t answer or is occupied h Hang up or Press the programmed Menu feature key and select the Transfer menu entry or Press the...

Page 123: ...all after call transfer alert External call transfer authorisation is set in the Configurator User Manager User groups menu setting Trunk to Trunk IInternal External Three Party Conference You have selected an internal or external enquiry connection refer to page 117 and page 118 Note Connecting three party conferences is not possible G If the participant answers announce the conference and Start ...

Page 124: ...e Missed calls feature for each new configured Forum IPhone 5020 The key LED flashes if there are new missed calls You can either open the missed calls list by pressing the key or by pressing the Missed calls feature key On the Forum IPhone 5010 the caller list key is also without a LED Missed calls are displayed e g like this Missed calls 3 To return a call Baby Call You can save an internal or e...

Page 125: ...nnection function with this function the connection to the caller is terminated when the called subscriber puts down the handset Parked calls are recorded in a list on the system terminal Users can accept the calls from the list in whichever order they wish enabling them to unpark specific calls as required see also the chapter Selection Status Menu in the Idle State on page 102 Until his call is ...

Page 126: ...ried out when the other subscriber is free again Voicebox Queries Forum Voicemail answering machine is the integrated voicebox system for the Forum 500 Forum 5000 communications system If the system administrator has configured a voicebox for you callers can leave messages for you even when you cannot be reached at times Press the programmed Menu feature key and select the Callback menu entry see ...

Page 127: ...r voicebox Voicebox operation is voice controlled Please refer to the user guide of the Forum Voicemail voicebox programme for detailed information Forum IPhone 5030 Forum IPhone 5010 Forum IPhone 5020 n Message s Press the programmed Main menu feature key and select the Calls Call lists Voicebox mess menu entry see also page 145 or Press the programmed Voicemail message feature key see also page ...

Page 128: ...owed by your announcement In order to answer your announcement the subscriber has to take the call just like a normal call please refer to the section Responding to an announcement on page 127 also If you make an announcement to a group of system telephones e g to a hunt group number on which calls are signalled simultaneously all subscribers called hear the announcement at the same time You hear ...

Page 129: ...announcement Press the programmed Menu feature key and select the Intercom menu entry see also page 102 or Press the programmed Main menu feature key and select the Connections Dial Intercom menu entry see also page 158 or Press the programmed Intercom message feature key see also page 86 Z If no device ID of the called terminal is preset enter the device ID Your system administrator can provide y...

Page 130: ...n announcement H Lift the handset or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 Forum IPhone 5030 Press the loudspeaker headset key Hands free mode or Press the programmed Menu feature key and select the Accept entry from the Announcement menu for an announcement with intercom Your telephone switches to the hands free mode when it receives the announcement You ca...

Page 131: ...orum 5004 5008 5012 communications system The recordings are stored in a separate list You can display this list from the main menu see also the chapter Calls Menu Group on page 143 In addition you can view and edit the recordings list through the web appli cation Forum CTI Prerequisites In order for you to be able to record calls the system administrator needs to make sure the following prerequis...

Page 132: ...re key When the recording is session is started the LED of the key lights up The LED is on during the entire recording session If the communications system is configured accordingly it produces a beep when the recording session starts Stop recording Press the feature key again The LED is switched off Start recording Press the programmed Menu feature key and select the Call recording menu entry see...

Page 133: ...roup For external connections established by you it is important how the route that you are using for the connection has been configured by the system administrator Among other things the system administrator specifies whether a booking number is entered through the system terminal menu and therefore during a call He can however also specify that booking numbers must be entered before the call is ...

Page 134: ... is set in the Configurator User Manager User groups menu setting Booking number may be set up Doorbell Door Opener A doorbell is signalled to your trunk key and appears in the display If the call number of the door has its own phone book entry or the system administrator assigned a name when the doorbell was configured the name of the doorbell is displayed Opening the door while the handset is on...

Page 135: ...ure key and select the Connections Dial Door opener menu entry see also page 158 or Press the programmed Door opener feature key see also page 86 G If the doorbell signal is triggered during a call you will hear the call waiting tone Press the trunk key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at the door Press the programmed Menu ...

Page 136: ... 86 Signal when the handset Is on hook H Lift the handset If your system is connected to an entrance intercom you can speak to your visitor Otherwise you will hear a special door tone when you lift the handset Signal during a call G If the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Opening the door during...

Page 137: ...other internal subscriber Calls for this trunk key are now only indicated on your telephone by a visual signal On the substitute s telephone the calls are indicated by a visual signal and acoustically even if the key there has been configured with a different type of call signalling Calls from direct call keys to your telephone are signalled acoustically even if you have programmed a substitute un...

Page 138: ...ease refer to the chapter Feature Keys on page 86 Switching functions on off The functions assigned to a key can be activated or switched on and off by pressing the key e g call forwarding The function assigned to a key is active switched on when the key s LED lights up Using a feature key stack chain The LED of a key programmed as a stack has no function You can use a key programmed as a stack as...

Page 139: ...en The call number is free LED blinks softkey display on the Forum IPhone 5030 yellow The call number is called LED lights up softkey display on the Forum IPhone 5030 red The call number is busy Calling subscribers via the busy key Callpickup via the busy key pickup Press the programmed feature key The programmed functions are executed consecutively Press when the call number is not busy the LED i...

Page 140: ...sing the Busy Key Device Busy display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy If the monitored device is idle this is not signalled by the busy key Calling Subscribers via the busy key Note A Device busy key cannot be used to pick up or transfer accepted calls Press when the terminal is not busy the LED is off the busy key The internal ...

Page 141: ...s system The personal entries are automatically sorted into the comprehensive register but can only be viewed on your telephone However the system administrator or a person with the relevant authorisation can delete your telephone book completely Making Calls from the Telephone Book The entries in the phone books of the communication system can be saved within the system itself or in an external a...

Page 142: ...he communications system is displayed The list is sorted alphabetically and you can page to the desired entry Search mode if the entries are stored on an LDAP server Z Enter the first few letters of the desired entry Ok Press one of these keys to activate the phone book search The list of phone book entries located is displayed All suitable search results are listed no matter where they are saved ...

Page 143: ...ains the following menu groups Calls This is where the most important call related features are grouped together Menu description see page 143 Call forwarding This menu group provides all types of call forwarding which you can programme on your telephone Menu description see page 149 Messages This menu group offers information on messages which you have sent or received Furthermore you can activat...

Page 144: ...switching the function on or off see chapter Programming Keys on page 84 Using the main menu To access the main menu your need to programme either a Main menu feature key or a Status menu feature key on your telephone By using these feature keys you can call up the main menu if the telephone is in idle state see chapter Programming Keys on page 84 You navigate the main menu with the navigation sel...

Page 145: ...is saved to a phone book entry the name is displayed as usual along with a question mark Note the display of the may be disabled by the system administrator If a caller suppresses display of his her call number the call is also saved on the caller list Multiple calls from an unknown call number are listed as one entry The system administrator can however during system configuration determine that ...

Page 146: ...nternal Calls on page 107 upon callback the trunk key is automatically seized with which you originally received the call Operation at the Forum IPhone 5030 Select an entry from the list of callers You can call the caller back by picking up the handset Alternatively you can also press one of the following softkeys Delete all The list is deleted after a confirmation prompt Delete The entry is delet...

Page 147: ...tion of the message Delete The message is deleted Dial You call the caller back If there are multiple trunk keys configured on your telephone please refer to the chapter Making External Internal Calls on page 107 upon callback the trunk key is automatically seized with which you originally received the call Forward You can forward the message to another voicebox Enter the call number of the other ...

Page 148: ... Forum IPhone 5010 Forum IPhone 5020 Select a recording from the list You can listen to the recording by picking up the handset or by pressing the key You can use the number keys to control message playback 4 rewind 5 pause and 6 fast forward Use the key to browse through and modify the entry You will see duration date and time of the recording as well as your internal call number used for the cal...

Page 149: ...stem once If you share a voicebox with several users of the communi cations system a recording is only deleted from the system when the last user deletes the recording Charges You see the charges for the last call and the sum total for your device If there are multiple trunk keys configured on your telephone you can view the individual charges for each of these keys To do so select the desired tru...

Page 150: ...log out from and log onto the hunt group by pressing single key The feature key s LED lights up exception Forum IPhone 5010 if you are logged out from the hunt group Auto Call Answer You can specify a period of time after which calls to your telephone are answered automatically Duration Enter the period of time in seconds a value between 0 and 99 seconds Internal calls External calls Int ext calls...

Page 151: ...at system configuration is used default 20 seconds Internal calls External calls Int ext calls Select which calls are to be forwarded On Off Switching call forwarding on or off Active call forwarding is indicated by a This is followed by the call forwarding desti nation Note All calls for the call numbers of your device are forwarded If a number is in use on more than one telephone then calls made...

Page 152: ...elephone a so called pharmacy line This function requires that the system administrator has assigned Call forwarding door call authori sation to your user group If several door bells are configured on your communications system select first the door bell whose calls are to be diverted How many door bells are available depends on the type of entrance intercom you have Consult your system administra...

Page 153: ...be forwarded PIN Enter the user PIN of the source On Off Switching call forwarding on or off You can switch Follow me call forwarding off again on your own telephone or on the other terminal via the Off option You can also switch off Divert call immediately on the other terminal Messages Menu Group Short messages Short messages can be exchanged between users with system terminals The communication...

Page 154: ...with receive date time Forward You can edit the message and then forward it to another user If required edit the message To forward press the Ok softkey Delete softkey You delete the character left of the cursor ABC abc 123 softkey You switch the character input mode Enter the internal call number of the user to whom you would like to forward the message Confirm the input of the call number with t...

Page 155: ...e You delete the character left of the cursor E Mail A list of senders of received e mails is displayed Operation at the Forum IPhone 5010 Forum IPhone 5020 Select an entry from the list Use the key to browse through and modify the entry Show You will see the e mail subject and with received date time Delete The e mail message is deleted Delete all All received e mail messages are deleted after a ...

Page 156: ...ey You confirm the input Delete softkey You delete the character left of the cursor ABC abc 123 softkey You switch the character input mode Phone settings Menu Group Ring tone You can configure the different ring tones for incoming calls on your telephone If multiple trunk keys are configured for you telephone you can set the ring tone for each trunk key individually Select the desired key and con...

Page 157: ...ion is marked with a Note When configuring the pick up groups your system administrator can also specify that calls for members of your pick up group be displayed on your system telephone as well Protection Menu Group Call protect Switching signalling of calls on off for all call numbers of your device exception VIP calls continue to be signalled Calls from direct call keys are only signalled visu...

Page 158: ... is configured by the system administrator and prevents unauthorised persons from accessing reading or making changes in the Main menu and its menu entries and lists on your telephone Dialling rights may also be restricted Emergency numbers can be stored in a special list assigned to your user group which can always be dialled even with an activated telephone lock Please contact your system admini...

Page 159: ...on Switching on or switching off intercom protection When intercom protection is activated no intercom announcements can be made to your telephone see also page 126 When there are multiple trunk keys configured on your telephone you select the Device resp for an individual configuration the desired trunk key Confirm your selection On Off Switching the function on or off Connections Menu Group The ...

Page 160: ...can also be directed to a call number at which several callers can be reached e g a hunt group call number Note If the called user has activated the announcement protection see page 156 this feature is not carried out Intercom This function is for directing an announcement to a single system terminal and the microphone is switched on the system terminal called see also page 126 The subscriber call...

Page 161: ...e spent of conversations with clients No Enter the booking number Remote dial You can also conduct a dial out for another terminal Device ID Enter the device ID of the terminal for which the dialling is to be conducted For information on the device IDs available contact your system administrator Dest Destination Enter the call number to be called On Off Activates or deactivates the function The ne...

Page 162: ...ouncement and the caller hears the busy tone Deflect call You do not accept the call Dest Destination Enter the call number of the subscriber to whom you want to forward the call Note You can only use this function if your user group is authorised to forward calls to internal and or external destina tions Park call You can park one or more callers while you make other calls Call recording You star...

Page 163: ...ori sation and other features are possibly available e g for charging and recording connection data of private calls Please contact your system administrator for information on system configuration and the desig nated application area for PIN dialling No Enter your internal call number PIN Enter your user PIN Dial the desired call number Note PIN dialling can be done from any terminal which belong...

Page 164: ...Select the default number Office Mobile or Private The default call number is dialled automatically if no other call number of the phone book entry is selected before establishing a connection Confirm your entry Transmit number For each call number in a phone book entry you can specify whether your own call number should be automatically displayed or not whenever you dial these numbers from the ph...

Page 165: ...system administrator has installed the Forum Voicemail application and configured a voicebox for you Voicebox mess Voicebox messages You see the list of received voicebox messages and can listen to them and edit them please refer to the Voicebox messages section on page 145 Call voicebox You call your voicebox The next steps are voice controlled Please refer to the Forum Voicemail user guide for d...

Page 166: ...tion has been granted for your user group by the system adminis trator Automatic Activates automatic time control The configured time groups then switch automatically according to the timetable configured by the system administrator This setting remains active until one of the existing time groups is set manually Time group The time groups are either numbered default setting or they have been give...

Page 167: ...es Phone Status Phone Lock Options List Tones Display Set Audio Preferences Ring Tone Tone Set Tones IP MAC Addresses LAN Port PC Port Firmware Info Error Messages Restart Phone Factory Default Copyright Phone Status Lock the phone Phone Lock Contrast Level Backlight Display Audio Mode Headset Mic Vol DHSG Set Audio Entry Admin Password Cancel Confirm Restart Phone Low Medium High Headset Mic Vol ...

Page 168: ...IPhone 5030 telephone the display shows context specific commands You operate these commands by pressing the softkeys below the display You8 can close the Options List menu anytime with the key By using this key unsaved configuration changes may be lost Lock Status Audio Display Restart Options List Home Screen Brightness Display Firmware Info Network Errot Messages Status Yes No Lock the phone Ye...

Page 169: ...lug Product code 87 00012AAA A Expansion Modules Forum 500 0 Keypad Paper FIP 5020 5030 for Forum IPhone 5010 Forum IPhone 5020 Forum 500 0 Keypad Display FIP 5030 for Forum IPhone 5030 Detachable Keyboard Forum 500 0 Keyboard Azerty FIP 5030 for Forum IPhone 5030 Wall Mounting Kit Forum 500 0 Wall mounting kit FIP 50X0 ...

Page 170: ...hrome LCD 2 75 128x48 pixels 5020 Monochrome LCD 3 4 128x48 pixels 5030 Color TFT 4 3 QVGA 480x270 pixels LCD Backlight 5010 no 5020 yes 5030 yes PoE Support 5010 PoE Class 1 5020 PoE Class 2 5030 PoE Class 2 Power Jack 5010 yes 5020 yes 5030 yes Headset Jack RJ45 5010 no 5020 yes 5030 yes DHSG EHS Headset Support RJ45 5010 no 5020 yes 5030 yes CAT iq Wideband Audio Handset Speaker phone 5010 yes ...

Page 171: ...no 5020 no 5030 yes Wall Mount Support 5010 yes 5020 yes 5030 yes Programmable Keys Softkeys 5010 3 labelling via paper strip 5020 8 labelling via paper strip 5030 22 TopSoftkeys 11x2 levels 20 Softkeys 4x5 levels labelling via display Context Sensitive Softkeys 5010 0 5020 0 5030 5 Expansion Modules Display Forum 500 0 Keypad Paper FIP 5020 5030 no labelling via paper strip Forum 500 0 Keypad Dis...

Page 172: ...als of your worn out equipment in a sound way The crossed out wheeled bin symbol invites you to use those systems If you need more information on the collection reuse and recy cling systems please contact your local or regional waste admin istration in charge of rubbish disposal You can also contact us for more information on the environmental impact of our products Powered by the SIP System Telep...

Page 173: ...ys 92 Busy lamp 87 C Call 160 Accepting via busy key 137 Connecting automatically 114 Deflect 160 Park 160 Pick up 157 Recording 104 129 146 160 Reject 160 Call deflection 90 Call distribution 95 Call forwarding 88 Door 150 Follow me 151 For other user 150 For own telephone 149 MSN 149 To voicebox 100 Call forwarding door call 88 Call forwarding for 88 Call forwarding MSN 88 Call lists Accepted ca...

Page 174: ...s 161 PIN dialling 161 Switch authorisation 160 CSTA key 91 CSTA menu 91 D Date setting 164 Destination keys 93 Device busy 88 148 DHCP mode 75 Dial for 90 Dialling 158 Direct call key 94 Disconnect 104 105 106 Conference 106 Display Brightness 81 Setting 80 Display contents 65 Display language 66 Display language setting 77 Door call 90 Door call forwarding 135 Door opener 89 103 104 105 106 132 ...

Page 175: ...107 Manual 107 Link Feature keys 92 Loudspeaker key 61 Loudspeaker headset key 61 M MAC address 74 Main menu 67 87 104 Making calls External calls 108 Internal calls 109 Using destination keys 110 Menus Automatic hiding 69 Legend status menu main menu 69 Overview on usage 67 Message 91 Message waiting lamp 66 Missed calls 87 122 Mute key 61 N Navigation keys Select key 63 O Options key 64 Options ...

Page 176: ...ext sensitive commands 60 Speed dialling 140 Stack Feature keys 92 Status keys 93 Status menu 67 86 102 Busy subscriber 104 Call 105 Call waiting 105 Calling subscriber 104 Conference 106 Conversation 104 Idle state 102 Subscriber on hold 106 Status menus 102 Substitution 91 Suppress number 89 Switch authorisation 90 System phone book editing 163 System warning 87 T Take 89 103 158 Telefonphone bo...

Page 177: ...arking calls 102 User PIN changing 156 V VIP call 90 105 160 Accepting 114 Starting 103 Voicebox 91 163 Query 124 Voicemail message 87 Voicemail system 100 Volume control keys 61 W Web console 54 Write a message 88 ...

Page 178: ...Notes 176 Index Notes ...

Page 179: ...pairs SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 180: ...Subject to changes Status 05 2015 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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