Polycom KIRK 14117800, Installation And Configuration Manual

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Troubleshooting
14117800, Ed.2.6
15.1.2 KIRK Configuration Tool for KIRK Wireless Server 600v3
The error messages that may occur in the Configuration Tool are described in the
following table.
Table 5
Error Messages in Configuration Tool
Problem Action required
Get button is grayed -
cannot click on it
The Get button uses the IP address to look up the host name. The Get
button is only enabled, if the DHCP check box is disabled.
The application fails
to resolve the host
name
Check that you are online, and that IP address is correct and valid to the
network.
LDAP Server tab is not
visible
Check that the Master is LDAP Server check box in the Master tab is
deselected.
One or more Host
Names not filled!
When trying to save configuration files, all host names for the selected
devices to be saved, must be defined. On the Master tab/ Sync Master tab,
empty host name fields are marked with a red exclamation mark. On the
Secondaries tab, look for missing host names in the Host Name column.
No DECT firmware
and System ARI code
on all radio units with
active radios.
Check if radio firmware is missing. Check if radio is disabled
Upload of firmware
failed
Check if you are uploading valid firmware files. Check if you are uploading
radio firmware as IP firmware. Check if communication between PC and
radio unit is interrupted.
Password mismatch
Check that the password is correct (small letters, capital letters etc.). If
password has been changed, the new password must be used for the whole
installation.
Long name missing
You need to type a long name. Using Skinny and H.323 Protocol, type SEP
followed by the IPEI number of the handset. The IPEI number is found
either on a label under the battery, on the packaging label, or by pressing
*99984*
3
on the handset to be registered. The serial number consists of a
five-digit handset type (manufacturer code) and a seven-digit handset
number. Using SIP Protocol, type any name.
Cn already exists
Long name already exists.
IPEI too long
IPEI too short
The serial number (IPEI) consists of a five-digit handset type (manufacturer
code) and a seven-digit handset number.
Table 4
Error Messages on the Administration Page
Problem Action required