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Technical Support
Technical Support
For one full year from date of shipment, you are entitled to physiology and
software/hardware technical support. After the first year, you can purchase the
Priority Plan. Priority Plan members receive one full year of FREE technical
support and software upgrades. After the first year of free technical support,
non-Priority Plan members will be charged for any software update and $40.00
per call. Our staff is fully knowledgeable on physiology, testing protocols and
procedures as well as operation of the TriFIT 620 system.
For free technical support, check on the web at
www.healthfirstusa.com/support
Contacting Polar/HealthFirst Corporation Technical Support
Before calling Technical Support:
1.
Be able to tell us your facility name and product.
2.
Have your question or problem written down as clearly as possible along
with the exact error codes which may appear on your screen. Be sure to
explain exactly which tests or screens you were using before this error
occurred.
3.
It is helpful to fax any data in question (i.e.; results from tests, specific
printing questions, reports, etc.)
4.
Be at your system when you call.
Voice (505) 344-9679
Fax
(505) 344-1200
