Pitney Bowes DocuMatch, Application Notes

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DocuMatch
TM
Integrated Mail System
DocuMatch Application Notes
75
Another way to determine the cause of AJRs is to examine
the materials in the Outsort Bin.
If there is an empty envelope with the flap open plus all the
expected contents separately, the fault was a failure to
open the envelope for insertion. Check the envelope throat
dimensions.
If the job uses items from the insert feeder and there is an
empty envelope with the flap open plus all the contents
except the item from the insert feeder, there was a failure
to feed in the insert feeder. Try running with plain materials
in the insert feeder. Make sure the stack pressure is not too
high, and clean the feed belts with water if necessary.
If the job uses items from the cut sheet feeders and the cut
sheet(s) are missing, there was a failure to feed in the cut
sheet feeder. Try running with plain materials in the cut
sheet feeders. Check for out-of-spec materials or exces-
sive static buildup in the cut sheets.
If the envelope flap is closed, there was a failure to open
the flap. Make sure the envelope flaps are not stuck shut. If
the address is printed upside down or on the wrong side of
the envelope, the envelope was loaded incorrectly. Make
sure the envelope flaps are not curled too much. This can
be caused by using old or improperly stored envelopes.
If the contents are inserted into the envelope (usually not
all the way), there is a problem in the inserter area or
skewing of the materials as they approach the inserter.
If there is nothing in the outsort bin, there was a failure to
feed in the envelope printer. Check that envelopes are
loaded correctly and not curled too much.
Examine
Materials in the
Outsort Bin
Reducing Wasted Materials, continued