Pitney Bowes 9930 Operator'S Manual Download Page 145 | Manualshive

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8. PROBLEM SOLVING AND MAINTENANCE

If you do experience a problem with your Model 9930, the unit will alert you with
several audible beeps or warning signals and will always produce a message in
the display that will describe the problem. Once you correct the situation, you can
begin the operation once again.

An important tool for problem solving is pressing the STOP button. Pressing
STOP is the principal way to clear the system of most error conditions.

8.1 Problems and Probable Causes

133

Problem and Probable Cause

Vertical lines printing on received pages:
The remote sending fax unit may have a
scanning problem or the Imaging Cartridge
may be damaged or leaking.

Fading print: The Imaging Cartridge may be
running out of toner.

Receive or printed pages are completely
black: Either the Imaging Cartridge
requires maintenance or it may need
replacing.

Printing and receiving blank pages: There
is a problem with the Imaging Cartridge or
the Model 9930 may need servicing.

Solution

Print a Transaction Journal (see Section
5.6.3 for instructions) and check the print
quality.

If the Journal does not contain any vertical
lines, then the remote sending unit may
have a scanning problem. Contact the
remote Operator and report the problem to
them.

If the Journal contains the same vertical
lines, replace the Imaging Cartridge (see
Section 8.6.1).

Replace the Imaging Cartridge (see Section
8.6.1).

Replace the Imaging Cartridge (see Section
8.6.1). If black images are still being
received, the Model 9930 may require
servicing. Call the Pitney Bowes
Diagnostic Center listed in the back of this
Guide.

Make sure you have removed the sealing
tape from the Imaging Cartridge. If this has
already been removed, the Imaging
Cartridge may be completely out of toner. If
replacing the Imaging Cartridge (Section
8.6.1) does not correct the problem, your
Model 9930 may require maintenance. Call
the Pitney Bowes Diagnostic Center listed
in the back of this Guide.

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Summary of Contents for 9930

Page 1: ...OPTION SET PROGRAMMING 109 OPTIONAL FEATURES 144 P KEYS PROGRAMMING 93 PBX ACCESS CODES 114 POLLING 58 POWER SAVER PROGRAMMING 139 PROBLEM SOLVING AND MAINTENANCE RECEIVING A DOCUMENT 51 RELAY FUNCTIONS 130 REPORTS AND FORMS 96 SAFETY AND OZONE EMISSION INFO 164 SECURE ACCESS 141 SENDING A DOCUMENT 40 SPECIFICATIONS 162 SPEED DIAL PROGRAMMING 71 SUB ADDRESSING 142 SYSTEN SETUP PROGRAMMING 102 TERM...

Page 2: ...Operator s Guide Model 9930 ...

Page 3: ...eatures 21 3 7 1 Standard Memory Internal 21 3 7 2 Optional Memory 22 3 7 3 Optional Battery Backed Up Memory 22 3 8 Documents 23 3 8 1 Acceptable Size and Thickness 23 3 8 2 Acceptable Number of Documents 23 3 8 3 Image Quality Mode Key 23 3 8 4 Contrast Original Key 24 3 8 5 Working with a Photo 24 3 8 6 Automatic Reduction 24 3 8 7 Effective Printing Area 25 3 8 8 Copying a Document 25 4 BASIC ...

Page 4: ...ine Simple Polling 50 4 6 4 Bulletin Board Unlimited Polling 51 4 6 5 Sequential Polling 51 4 6 6 Turnaround Polling 53 4 6 7 Polling a Mailbox 54 5 FUNCTIONS SELECTION 56 5 1 Storing Speed Dial Numbers 59 5 1 1 Creating or Adding a Speed Dial Number 60 5 1 2 Changing or Deleting a Speed Dial Number Telephone Number or Name 62 5 2 Storing One Touch Keys 63 5 2 1 Programming a One Touch Key 64 5 2 ...

Page 5: ... Cartridge Order Form 87 5 6 3 Transaction Journal Communications Report 87 5 6 4 Verification Reports 88 1 Transmit Status Report 88 2 Job Confirmation Report 88 3 Mailbox Directory 89 4 Mailbox Confirmation 89 5 Mailbox Delivery Report 89 6 Relay Confirmation Report 89 7 Power Fault Report 89 5 7 Setting Up The System 90 5 7 1 Changing or Programming the Set Up Definitions 90 5 8 Setting System ...

Page 6: ...from Your Unit 124 6 5 Programmable Power Saver 127 6 5 1 Programmable Power Saver Feature Heater Timer 127 6 6 Modem Start Speed 127 6 7 Secure Access 129 6 8 Set Up Passcode 129 6 9 Sub Addressing 130 6 9 1 General Description 130 6 9 2 Programming a Sub Address into a Speed Dial 131 7 OPTIONAL FEATURES 132 7 1 Print Driver 132 7 2 HydraFax Lite 132 7 3 AutoDial Programming 132 8 PROBLEM SOLVING...

Page 7: ...Information 153 1 UL Standards for Ozone 153 2 Model 9930 Ozone Emission Levels 153 3 Employer Responsibilities 153 8 10 3 Toner Safety and Care 154 9 NOTICE FOR U S A USERS 154 FCC REQUIREMENTS 155 FCC WARNING 156 10 NOTICE TO CANADIAN USERS 157 11 INFORMATION FOR U K USERS 159 11 1 BABT Information for Model 9930 159 1 Warning 159 2 Points pertinent to PSTN Connection 159 3 Installation of Assoc...

Page 8: ...to use the system by fol lowing these steps 1 Plug the power cord into a wall outlet 2 Insert Recording Paper in the Paper Cassette Refer to Section 3 6 for the procedures 3 Connection to telephone equipment U S Version a Connect the LINE cord that came with the machine One end goes into the RJ 11 telephone jack on the wall The other end goes into the back of the Model 9930 jack labeled LINE See N...

Page 9: ...ries and the selections possible under each are briefly described below for your convenience For a more detailed description refer to Section 5 Function Selections or to the specific Sections mentioned for each Function below There are eleven main Functions in your Model 9930 Functions can be selected by either pressing the FUNCTION Key the desired Function number YES twice or repeatedly pressing ...

Page 10: ...HEET 3 MAILBOX ACCESS See Section 6 3 for procedures To define and use various Mailbox Feature selections PRINT STORE SET UP Mailbox numbers Security Codes Mailbox Name DIRECTORY 4 EDIT AUTO DIAL JOBS See Section 5 4 for procedures To change or delete AutoDial Jobs 1 ADD PGS Add Pages 2 EDIT DEST add or delete telephone number s or destination s 3 DELETE 4 REPEAT repeating incomplete Jobs 5 CHANGE...

Page 11: ...IRED P KEY ENTER NAME 1 SND send 2 RCV receive 3 RELAY 4 SND RCV turnaround polling 5 MAILBOX 6 POLL 8 SET UP SYSTEM See Section 5 7 for procedures Defines system standards 01 DATE TIME 02 MACHINE ID SET UP TRANSMIT ID FAX TEL NUMBER POLLING PASSCODE 03 JOURNAL SET UP JNL DISPLAY JNL ID FIELD JNL PRINT TIME JOURNAL SEND 04 TEL LINE SET UP RING PATTERN 1 ALL 2 SINGLE 3 DOUBLE 4 TRIPLE 1 5 TRIPLE 2 ...

Page 12: ...l cassette installed INDEX MARK 10 SET UP MEMORY See Section 5 9 for procedures Defines how Internal Memory should be configured and used May require a PASSCODE MEMORY SAVE REMOTE RETRIEVAL RECEIVE TO MEMORY May be PASSCODE protected AUTO STORE TO MEMORY 12 CLEAN PRINTER See Section 8 6 2 for procedures To clean the Model 9930 each time a new Imaging Cartridge is installed PLEASE WAIT FOR TEST CHA...

Page 13: ...er them are briefly described in this chart Before Operations describes the Model 9930 Operator s Guide and explains how to use it Basic Operation describes the basic use of the system for those who will use the system for occasional transmissions Function Selections describes the features that allow you to store phone numbers create and edit AutoDial Jobs set up the system and print reports These...

Page 14: ...he event you misplace the original As long as it is a clear copy the Post Office will honor the copied label A recycling program is currently under review in the U K In Canada a Purolator slip is enclosed with each cartridge Attach the slip to the box and call the Purolator telephone number indicated on the slip for pick up of a used cartridge 2 2 Nickel Cadmium Batteries Your machine contains nic...

Page 15: ...ides and nitrogen oxides respectively By using more energy efficient equipment like the new Pitney Bowes Model 9930 facsimile we can reduce this pollution while saving money Printers and fax machines are typically left on 24 hours a day but are active only a small percent of the time This means conventional printers and fax units can waste a lot of energy and money but the Pitney Bowes Model 9930 ...

Page 16: ...t the Document Guides to allow you to position different size documents in the Feeder Standard size indications A4 8 1 2 B4 and 11 are printed between the Document Guides 3 Telephone Handset Can be used for placing outbound calls or answering incoming calls Refer to Section 3 4 for more information on the Telephone Handset 4 Operator Control Panel Top Cover The Operator Control Panel Keys and disp...

Page 17: ...paper and is located under the machine The maximum thickness of a stack of Recording Paper in the Main Cassette is 1 25 31 7mm You can remove this Cassette by pulling it towards you 8 Optional Paper Supply Trays Located under the Main Paper Cassette two more paper trays can be added which will hold approximately 250 sheets of paper each or a 500 sheet paper tray can be added alone or with a 250 sh...

Page 18: ...for attachment to a phone line Not applicable in U K 13 RJ 11 Telephone Jack for an extension telephone Used for attachment of a customer provided telephone Not applicable in U K 14 Optional V 24 Port This port is used to connect cables if the Printer Driver and or HydraFax options are installed Call your local Pitney Bowes Office 15 Ringer Volume Switch The three position Ringer Volume Switch all...

Page 19: ...3 2 Operator Control Panel 7 ...

Page 20: ... is used to gain direct access to the Edit Jobs function Once pressed following selections appear on the display 1 Add Pg 2 Edit Dest 3 Delete 4 Repeat then press NO to view 5 Change Time 6 Print Document These functions are used to view or modify an AutoDial Job Also used as the left CURSOR Key 5 Journal Key Press the JOURNAL Key to print a copy of the Communication Transaction Report or to view ...

Page 21: ...sing the VOICE Key press the COMMUNICATION STATUS Key to raise the volume of the Monitor Speaker 8 Help Key Press to print a brief explanation of any Key or Function you need help with Press VOICE Key then this key to lower the volume of the Monitor Speaker 9 Original Key Normal Light Dark Press the ORIGINAL Key when you want to adjust for the contrast of the original document If a document is pre...

Page 22: ...re used to record alphabetic position A Z space and hyphen of TTI ID of list name Speed Dial number names P Key names etc 15 One Touch Keys 01 30 Press any of the 30 ONE TOUCH Keys to send a document to one or more locations stored in that Key poll from one or more locations stored in that Key program alphabetical portion A Z space and hyphen of TTI ID of list name Speed Dial number names P Key na...

Page 23: ...ature is useful in the event of busy signals or no answer 20 Voice Key Press the VOICE Key during a transmission when the transmitting or receiving operator wants to speak to the remote operator After the Model 9930 transmits the last page if the remote operator picks up his her telephone handset the Model 9930 will beep When you hear the beep with telephone handset pick up handset and talk to the...

Page 24: ...numbered response to a question in the display to select Functions of the machine they can function as a normal telephone keypad when the Model 9930 is set for Pulse Dialing the Pound Key can be pressed to temporarily switch from Pulse Dialing to Tone Dialing 23 Function Key Press FUNCTION to access different programmable operations from the Main Menu AutoDial Print Reports Mailbox Access Edit Job...

Page 25: ... a transmission reception 3 3 Main Unit and Accessories Unpack the Model 9930 and check that you have the following components 1 Imaging Cartridge 6 Operator s Guide 2 Document Tray 2 7 Speed Dial Directory 3 Telephone Line Cord 8 Document Carrier 4 Telephone Handset Curly Cord 9 Supply Paper Cassette Labels 5 Power Cord Not available in U K 3 3 1 Installing the Accessories 1 Handset and Curly Cor...

Page 26: ...rt Numbers for ordering through your local Pitney Bowes branch office For General Ordering Information refer to Section 8 7 1 812 0 812 4 Imaging Cartridge Document TX RX Tray 6435221 6433813 6436089 Power Cord Telephone Handset Telephone Handset Cord 6429678 or 6429679 Optional 250 Sheet or 500 Sheet Cassette Not available in the U K 14 ...

Page 27: ...determine how quickly the fax unit will answer after the phone begins to ring Ring Detect Count is the number of rings before the Model 9930 answers The facsimile is able to answer after one to 9 rings The Ring Detect Count should have been set at the time that your system was installed If not or if you wish to change it it can be changed in the SET UP SYSTEM Function see Section 5 7 If you always...

Page 28: ...e sent to you in the Fine or Extra Fine Modes the resolution will be higher and more toner will be used Likewise if the sending machine is set for a Normal Original your unit will receive in the same manner If the sender changes the Original setting of the transmission your received copies may be darker This would also result in your machine using more toner When a sending machine transmits pictur...

Page 29: ...ly sends incoming pages to memory when the toner out condition is detected Conveniently in the U S and Canada the Pitney Bowes toll free supply line telephone number is displayed when the toner becomes depleted In the U K a number to call is listed The following messages will appear in the display The Toner Indicator light will continue to blink After the Model 9930 prints another 250 copies appro...

Page 30: ...transmission The Model 9930 will receive until memory becomes full and then the telephone connection will automatically disconnect The Model 9930 will then not be able to receive until the Imaging Cartridge is replaced If this occurs frequently you should consider upgrading to one of the other Memory Options available from Pitney Bowes see Section 3 7 2 Should you feel that it is necessary to upgr...

Page 31: ... 9930 decides whether reduction is necessary to fit onto any letter size paper Or if legal paper is installed in the second or third cassette the unit may decide that a received image might be best suited to print on legal size if too big for letter size To load the Main Paper Cassette 1 Pull the Cassette completely out from underneath the front of the fax unit 2 Select a supply of approximately 2...

Page 32: ...the paper is set under the clips and does not extend over the full indication line on the Paper Width guide Capacity is 250 sheets of 20 lb paper For paper specifications refer to Section 3 8 1 2 Place the proper paper size label LTR LGL A4 onto the front of the cassette 7 Firmly but gently reinstall the cassette into the machine 20 ...

Page 33: ... to reprogram Speed Dial numbers One Touch Key List numbers Time Date Names etc Internal Memory allows your fax unit to perform many very sophisticated functions such as Receive to Memory Out of Paper Receive Low Toner Receive Transmission from Memory to single or multiple locations either immediately or delayed Multitasking Automatic Reduction of Received Documents Delayed Communications sending ...

Page 34: ...ine item under the MEMORY SET section Memory Set line item 01 Should you feel that it is necessary to upgrade the memory size of your Model 9930 please call your Pitney Bowes Sales Representative to place an order for the appropriate size 3 7 3 Optional Battery Backed Up Memory A 72 hour battery back up option is available for the Model 9930 Should you feel it is necessary to upgrade your unit wit...

Page 35: ...maller than 5 x5 127mm x 127mm cloth or metal Make a photo copy first and then send the copy or place original in a Document Carrier Document Carriers should be sent one at a time 3 8 3 Image Quality Mode Key Pressing the MODE Key on the Operator Control Panel sets the mode or image resolution Since most documents can be sent in NORMAL mode NORMAL will always appear in the display whenever a docum...

Page 36: ...he document in the ADF face down then press the ORIGINAL Key The indicator corresponding to the selected level of contrast will illuminate 3 8 5 Working with a Photo The Model 9930 has a 64 shade gray scale scanning capability providing high quality halftone reproduction print quality What is sent is what is received You can send or copy a document that contains a photograph or halftone by pressin...

Page 37: ...r call the Diagnostic Center refer to Section 8 8 3 8 8 Copying a Document You can use the Model 9930 to make convenience copies of a document You should also make a copy of a document that is of questionable quality to verify what the reception quality will be before you send it To copy a document NOTES 1 If you wish to make a single copy you can just press YES or COPY a second time during Step 3...

Page 38: ...irst a unique HELP Key which is located below the display on the Operator Control Panel Whenever this key is pressed the user will be prompted by a display message to press the Key or enter the Function they need assistance with After pressing the desired Key or reaching the desired Function the Model 9930 will print an explanation of the Key feature or Function in question The printed material co...

Page 39: ...ar 2005 It will occur on the first Sunday of April one hour ahead and the last Sunday of October one hour back This feature can be disabled by your Service Representative or the National Diagnostic Center for states or countries that do not comply 4 2 4 Multiple Selectable Transmit IDs The 9930 allows you to set up to 25 different Transmit IDs A user s personal ID can be chosen while setting up a ...

Page 40: ...ou when you send or receive documents The System Set Up Definitions that can be addressed in the System Set Up Function are DATE TIME RING PATTERN TRANSMIT ID TTI RING DETECT COUNT FAX TEL NUMBER AUTO RECEIVE POLLING PASSCODE REDIAL COUNT JOURNAL DISPLAY REDIAL INTERVAL JOURNAL ID FIELD AUTO REDUCTION JOURNAL PRINTING TIME BEEP VOLUME JOURNAL SEND MONITOR VOLUME Take a few moments to refer to Sect...

Page 41: ... an outside line enter it first followed by a pause press the Pause Key represented by a in the phone number Example 9 555 3495 3 Press SEND RECEIVE If multiple IDs have been programmed enter ID 1 24 otherwise the Default ID will be used If the line is busy the Model 9930 will automatically redial the destination This display appears between redial attempts alternates with the System Ready display...

Page 42: ...by pressing SEND RECEIVE Key immediately after YES in Step 2 You will hear the dialing sequence and answer tone through the Monitor Speaker When the remote fax is detected the Monitor will turn off and the document will be sent to the Speed Dial location If the line is busy the Model 9930 will automatically redial the destination The Model 9930 is set at 3 redials at 3 minute intervals If you want...

Page 43: ...ly programmed with one Speed Dial Number the Model 9930 will automatically redial the destination When multiple destinations are programmed in the One Touch Key the Model 9930 will begin dialing the first number on the list If there are additional destinations programmed the Model 9930 will dial the next telephone number on the list even if the first destination number was busy After all numbers h...

Page 44: ...ter the job by pressing the P Key P Keys can be reprogrammed with new sets of jobs any time and can perform other functions as well as sending to one or several locations See Section 5 5 for procedures to program a P Key To dial with a previously programmed P Key 32 Do This 1 Insert the document face down in the Automatic Document Feeder 2 Press the appropriate P Key Example Press P3 3 If Multiple...

Page 45: ...rt the document face down in the Automatic Document Feeder 2 Press the DELAYED SEND Key 3 Enter a destination by either entering a phone number from the Numeric Keypad or entering a previously stored Speed Dial number or pressing a previously programmed One Touch Key If a mistake is made press NO to backspace and erase incorrect digits or use the Cursor Keys to move the cursor to the incorrect dig...

Page 46: ...ialing by Programming an AutoDial Job A programmable AutoDial job is a transmission or polling instruction you enter from the Operator Control Panel Although this dialing method can be used for single facsimile transmissions it is typically used for more complex jobs to transmit or poll a document to one or more locations at any specified time within a 24 hour period On the Model 9930 as with the ...

Page 47: ... until all numbers are entered Then press NO to continue with the rest of the programming procedure 7 Enter the number of pages then press YES or just press YES to send all the pages in the Feeder 8 Enter the number corresponding to the correct Mode and then press YES Or just press YES for Normal Mode 9 This feature is defaulted OFF on the 9930 the Diagnostic Center will turn it on if you wish If ...

Page 48: ...s 1 10 refer to Section 5 7 1 Step 40 3 Refer to Section 5 4 for procedures to cancel or edit an AutoDial Job 36 Do This 10 Enter the time to send the document and then press YES Or just press YES to begin sending now 11 If multiple ID is turned ON enter the Transmit ID number you wish document sent from or scroll up or down to select appropriate ID previously programmed Press YES The Default ID w...

Page 49: ...essing the Numeric Keypad Keys Example Enter 5553495 NOTE If your phone system requires an access number to reach an outside line enter it first followed by a pause press the Pause Key represented by a in the phone number Example 9 5553495 4 When you hear the answer tone press SEND RECEIVE and then hang up the Telephone Handset NOTE If the line is busy hang up the Telephone Handset Try again sever...

Page 50: ...is entered Dialing will take place exactly like a regular phone there is a slight delay before the dialing sequence and tones are heard Do This 1 Press the VOICE Key 2 Enter the destination by either entering a phone number from the Numeric Keypad or entering a previously stored Speed Dial number or pressing a previously programmed One Touch Key Press SEND RECEIVE Key When dialing begins you hear ...

Page 51: ...ne can be used for dialing as well as the numeric keypad on the facsimile machine 4 5 Receiving a Document Receiving a document on your Model 9930 is a simple procedure Different steps may have to be followed depending upon your unit s receive configuration The following configuration choices are available to you 1 Auto Receive Fax This is the way your Model 9930 was configured when it was shipped...

Page 52: ...Document Feeder and then pressing the SEND RECEIVE Key If you do not answer the call by the number of rings you select in the Ring Detect Count the Model 9930 will answer the call and assume that it is an inbound fax call Just as with the original settings all calls will be received into memory first and Out of Paper Receive and Out of Toner will still work 3 Manual Receive Mode Configuration Syst...

Page 53: ...be secured by PASSCODE This is a simple operation which is done by selecting the SET UP MEMORY Function Refer to Section 5 9 1 Step 5 for procedures to activate the Receive to Memory Feature If you configure your Model 9930 to always Receive to Memory the following occurs 41 Do This 1 All documents received are stored in memory and will only be printed when you wish to 2 To print the documents sto...

Page 54: ...til memory becomes full and then the telephone connection will automatically disconnect The Model 9930 will then not be able to receive until the paper supply is replenished If this occurs frequently you should consider upgrading to one of the other Memory Options available from Pitney Bowes see Section 3 7 2 for more information on available Internal Memory Options Should you feel that it is nece...

Page 55: ...ies approximate the following messages will appear in the display and the Toner Indicator will remain steadily lit If the Model 9930 detects this secondary low toner situation while printing a page from memory the rest of the document will either remain in memory or continue to be received into memory Likewise all subsequent documents will be received into memory until memory becomes full All docu...

Page 56: ...e Model 9930 will receive until memory becomes full and then the telephone connection will automatically disconnect The Model 9930 will then not be able to receive until the Imaging Cartridge is replaced If this occurs frequently you should consider upgrading to one of the other Memory Options available from Pitney Bowes see Section 3 7 2 for more information on available Memory Options Should you...

Page 57: ...ing all pages 45 Do This 1 A phone call has come in to the Model 9930 Lift the Telephone Handset If you hear another person it is a voice call and you can continue your conversation as you would on a normal telephone Or it may be a voice call after which the caller wants to send you a fax If the call is from a facsimile unit you will hear a send tone 2 If you hear a send tone when you lift the Tel...

Page 58: ...wish to establish one on your unit non secure polling can take place The polling Passcode for none secure polling is 0000 2 If your unit has been configured with PBX Access Codes ON the Model 9930 will ask you to enter a PBX Access Code for all polling transactions The display will read ENTER PBX CODE after entering either a phone number from the Numeric Keypad a Speed Dial number or a One Touch K...

Page 59: ...ilbox of your Model 9930 but you must use a DTMF Touch Tone phone Remote Fax retrieval allows you to retrieve poll documents received into the 9930 memory from a remote facsimile 4 6 1 Preparing a Document to be Polled Simple Polling To prepare a document for polling 47 Do This 1 If you want to establish a polling Passcode refer to Section 5 7 1 Step 17 for instructions 2 Insert the document face ...

Page 60: ...d in the document feeder 48 Do This 7 Press YES 8 Enter number of times up to 99 then press YES This Happens Once the document is in memory the display indicates When the remote system polls your Model 9930 the docu ment s will be sent HOW MANY TIMES __ __ JOB 01 TO MEMORY PAGE 1 JAN 15 1998 10 00 WAITING TO BE POLLED Do This 1 Press FUNCTION key twice 2 Press YES 3 Press 6 4 Press YES 5 Press 1 T...

Page 61: ...s 2 This Happens The polled job is now erased from memory AUTODIAL ENTER YES OR NO 1 SND 2 RCV 3 RELAY 4 SND RCV 5 MAILBOX 6 POLL 1 OVERWRITE 2 DELETE 3 ADD PAGE POLL JOB DELETED Do This 1 Press FUNCTION key twice 2 Press YES 3 Press 6 4 Press YES 5 Press 3 This Happens The page s are added to the existing pages AUTODIAL ENTER YES OR NO 1 SND 2 RCV 3 RELAY 4 SND RCV 5 MAILBOX 6 POLL JOB 078 TO MEM...

Page 62: ...d It may not be possible for your Model 9930 to poll certain non Pitney Bowes machines 50 Do This 1 If you need to establish a polling Passcode refer to Section 5 7 1 Step 17 for instructions 2 Check to be sure no documents are inserted in the Model 9930 Automatic Document Feeder unless you are Turnaround Polling 3 Dial the remote system by either entering a phone number from the Numeric Keypad se...

Page 63: ...TIMES For the 9930 you can enter up to 99 and then press YES or just press YES to poll once The System will erase a polling job after the specified number of pollings You may press 00 for unlimited Poll times 2 You can still receive another fax in the usual manner even if you have programmed a document to be polled 3 You can still send a document if you have programmed a document to be polled from...

Page 64: ...nd to Turnaround Poll or Send Refer to Section 4 6 6 Turnaround Polling for instructions on performing this Function 52 Do This 1 If you need to set a polling Passcode refer to Section 5 7 1 Step 17 for instructions 2 Make sure no documents are inserted in the Model 9930 Automatic Document Feeder unless you are Turnaround Polling Press the appropriate One Touch Key s to create your group or list f...

Page 65: ... for you In such a situation you can save money by Turnaround Polling Turnaround Polling allows you to send pages and then receive pages from the remote site on the same phone call Follow instructions below or refer to Section 5 3 4 Sending and Receiving with Programmable AutoDial Jobs To Turnaround Poll 53 Do This 1 If you need to set a polling Passcode refer to Section 5 7 1 Step 17 for instruct...

Page 66: ...destinations by any of the usual dialing methods and pressing SEND RECEIVE twice 5 If the line is busy the Model 9930 will automatically redial the destination If no connection is made after all redial attempts a Tx Status Report message will print automatically 6 The Model 9930 was set for 3 redials at 3 minute intervals when the machine was shipped If you want to change the number of redials 0 1...

Page 67: ... Mode Pages should only be loaded in the Feeder if you intend to Turnaround Poll or Send Refer to Section 4 6 6 Turnaround Polling for instructions on performing this Function 55 Do This 1 Pick up your Model 9930 Telephone Handset or the handset of your extension telephone and dial the remote fax through the Numeric keypad 2 After hearing the remote fax receive tone through the 9930 or through the...

Page 68: ...t to store SET MAILBOX ACCESS Functions are described in the Special Features and Functions Section of this Guide see Section 6 The CLEAN PRINTER Function is described in the Problem Solving and Maintenance Section of this Guide See Section 8 6 2 The Function categories and the selections possible under each are briefly described below for your convenience 1 AUTO DIAL See Section 5 3 for procedure...

Page 69: ...as a three digit code A Speed Dial number is an abbreviated way of entering and dialing a phone number SET SPEED DIAL ENTER TEL ENTER NAME RELAY STATION Only if selection is set in Service Mode 6 SET ONE TOUCH See Section 5 2 for procedures One Touch Keys allow you to send a document to one or several locations by pressing only one Key SELECT ONE TOUCH KEY ENTER NAME ENTER SPEED DIAL or numbers AD...

Page 70: ...onal features and reports you want to print AUTOMATIC REPORTS TX STATUS REPORT Transmit Status Report JOB CONF REPORT Job Confirmation Report SECURE ACCESS POWER SAVER AUTO COVER SHEET AUTO DOCUMENT SEPARATION if additional cassette installed INDEX MARK 10 SET UP MEMORY See Section 5 9 for procedures Defines how Internal Memory should be configured and used MEMORY SAVE REMOTE RETRIEVAL RECEIVE TO ...

Page 71: ...onds in between dial tones or when accessing overseas telephone lines Entering a pause at the appropriate place within a phone number compensates for any phone line access delay and automates the dialing process for you You may want to include one or more pauses at the end of international telephone numbers to allow for the longer connect time that usually occurs during these calls You may also pl...

Page 72: ...rect digits NOTES 1 If your phone system requires an access number to reach an outside line enter it first followed by a pause press the Pause Key represented by in the phone number Example 9 5557069 2 To add a five second delay anywhere in the dialing sequence press PAUSE Each pause counts as a character 3 Press SPACE on the Numeric Keypad to enter a space between area code and number to make it ...

Page 73: ...ll appear at the top of all transmitted pages This allows you to send a personalized TO FROM header with all transmissions 7 Press YES when the NAME is complete 8 Press YES if the fax number you entered will be a Relay Station or NO if you want to enter another Speed Dial number NOTE See Section 6 4 for information on Relay Functions 9 Press YES if you want the system to update the Speed Dial entr...

Page 74: ... new number has been correctly entered 7 Press YES to keep the existing name or press NO to delete it then enter the new ID or name ALBANY or use the Cursor Keys to move to the digit you need to change 8 Press YES after entering the new name The following display will not appear unless the selection has been set to ON in the Service Mode 9 Press YES if the number will be a Relay Station or NO if y...

Page 75: ...f desired print a One Touch Directory Sheet by pressing FUNCTION Key 2 YES twice then cursor up When the display reads One Touch Sheet press YES 2 Cut along the dotted line and place under the plastic overlay covering the One Touch Label sheet in the middle of the Model 9930 Operator Panel 63 Do This 10 If you want the system to update the Speed Dial entries stored in a One Touch Key or P Key pres...

Page 76: ...single Speed Dial number in a One Touch Key there is no need to enter a Name The Speed Dial number s name will automatically be assigned to the One Touch Key 6 When you finish entering the List name press YES 7 Enter the Speed Dial number you want in the list then press YES Press YES again if Speed Dial number is entered as two digits or less 8 Press YES if you want to enter another Speed Dial num...

Page 77: ...ss YES 4 Press the One Touch Key you want to delete Speed Dial numbers from Example 08 5 Press NO NOTE Be careful If you press YES at this point all Speed Dial numbers stored under this One Touch Key will be deleted 6 Press YES and scroll using COMM STAT Key to specify the Speed Dial number you wish to delete from this One Touch Key Example 60 7 Press YES 8 Press YES to delete this number This Hap...

Page 78: ...ions also called Group Dialing sending to a Relay Station sending to a private Mailbox instructing the remote machine to print multiple copies turnaround polling 66 Do This 9 If you wish to delete another number press YES If not press NO 10 Repeat Steps 6 9 to delete other Speed Dial numbers After you have answered yes or no to all Speed Dial numbers in the list this prompt appears 11 You can ente...

Page 79: ...me locations With a programmable One Touch Key P Key you can store a Delayed or immediate Communication job permanently The job programmed in the P Key will be repeated each time you press that P Key If you call the same location on a regular basis you may want to store the jobs permanently in a One Touch Program Key The Model 9930 has 5 dedicated One Touch Keys P1 P2 P3 P4 P5 Refer to Section 5 5...

Page 80: ...e correct digit 5 Press YES after checking that your entry is correct If you entered a Speed Dial number press YES a second time 6 Press YES and enter another number by one of the methods mentioned in Step 4 above Repeat until all numbers are entered Then press NO to continue with the rest of the programming procedure NOTE 32 random phone numbers can be entered from the 9930 Numeric Keypad 7 Enter...

Page 81: ... the default ID will be used after a 5 second pause 12 To print out a Tx Status Report for this job press YES NOTE This question will come up in the display only if Tx Status Report is set for on demand in System Options Function 9 This Happens ENTER TIME 10 45 JOB 009 TO MEMORY PAGE 1 1 SELECT TRANSMIT ID ENTER OR TX STATUS REPORT YES OR NO JOB 009 TO MEMORY PAGE 1 1 Do This 1 Check to be sure no...

Page 82: ...inations NOTE Remote machines are referred to as relay stations 70 Do This 5 Enter one of the following a phone number from the Numeric Keypad a Speed Dial number s or a One Touch Key To erase a mistake on the Numeric Keypad press NO to backspace 6 Press YES after entering the number If you entered a Speed Dial number press YES a second time 7 If you re polling several locations press YES and ente...

Page 83: ...lay press YES and repeat Steps 5 and 6 until all numbers are entered Then press NO to continue with the rest of the programming procedure 8 Enter the number of pages and then press YES Or just press YES and send all the pages in the Feeder 9 Enter the number corresponding to the correct Mode and then press YES Or just press YES for Normal Mode This Happens The number appears in the display AUTO DI...

Page 84: ... destinations However you must press YES after each new Speed Dial number Press NO when you finish entering all numbers 11 Enter the time for the Relay to begin then press YES or just press YES to begin transmission now This Happens The document s is scanned to memory and is automatically sent at the time s specified or immediately if no time was specified ENTER TIME _ _ _ _ Do This 1 If you need ...

Page 85: ... Diagnostic Center will turn it on if you wish If you would like the remote fax to print more than one copy and the remote fax location has multicopy capability press YES Enter the number of additional copies up to 10 the remote location should make and then press YES Or press NO for no remote copies 12 Enter the time to begin the transmission then press YES Or just press YES to begin the transmis...

Page 86: ...he machine with the Mailbox Then press YES If you entered a Speed Dial number press YES a second time 6 Press YES to add another number by one of the methods mentioned in Step 5 above Repeat 5 7 until all numbers are entered 7 The Model 9930 lets you request that a Mailbox Delivery Report be faxed to a third location from the unit to which you are sending mail Press NO if you do not want a third f...

Page 87: ...ial numbers are programmed in the AutoDial job the Model 9930 will begin dialing the first Speed Dial number on the list If there are additional destinations programmed the 9930 will dial the next telephone number on the list even if the first destination number was busy After all numbers have been called all incomplete stations will be redialed 6 The Model 9930 was set at 3 redials at 3 minute in...

Page 88: ...E of a pending job 6 PRINT DOCUMENT pages of job To edit an AutoDial Job 76 Do This 1 Print a copy of the Memory Management Report Press Function then 2 and YES three times to determine the job number you want to edit 2 Press EDIT JOBS Key and skip to Step 5 or 3 Press FUNCTION 4 then press YES 4 Enter YES Pressing will display 5 and 6 5 Enter the number of the action you want 1 to add pages 2 to ...

Page 89: ...ction Step 5 press 1 and then press YES 7 Enter the number of the AutoDial Job you want to change or scroll to job then press YES The pages in the Feeder will be automatically counted and the reflected in display on second line 8 If you wish to edit another AutoDial Job press YES Continue with Step 6 until you have edited all jobs Or press NO This Happens After pressing NO the following displays a...

Page 90: ...r Otherwise press NO and skip to Step 13 Example Press YES Note If the number deleted in Step 9 was the only number in that job the command will be deleted if NO is pressed Job s Deleted will show in the display 11 Enter a new number by using the Speed Dial One Touch or random numbers then press YES 12 Press YES to add or delete additional numbers to the same job or press NO Example Press NO 13 Pr...

Page 91: ...s still in memory In addition this message will appear in the display You can either delete the job See preceding Section 5 4 3 or instruct the system to repeat the incomplete part of the job 79 Do This 6 Continuing from Section 5 4 Step 5 press 3 and then press YES 7 Enter the number of the AutoDial Job you want to delete or scroll to job then press YES 8 Press YES to delete the job Press NO if d...

Page 92: ... the Memory Management Report If the job should be repeated now the transmission begins If not the system returns to System Ready Mode This Happens After pressing NO the following displays appear in the sequence ENTER JOB __ __ __ OR ENTER TIME _ _ _ _ EDIT ANOTHER CMND EDIT COMPLETE MEMORY MANAGER PRINTING NOW Do This 6 Continuing from Section 5 4 Step 5 press 5 and then press YES 7 Enter the job...

Page 93: ...st in memory any longer A new job would have to be entered the next time you wish to communicate with the same locations Using a One Touch Program Key saves you the time of entering the AutoDial Job each time you need to transmit to the same locations Programmable One Touch Keys can be reprogrammed with new sets of jobs any time 81 Do This 6 Continuing from Section 5 4 Step 5 press 6 and then pres...

Page 94: ...want to name the P Key press NO 6 At this point enter the job as you would another AutoDial Job Refer to Section 5 3 Programmable AutoDial Jobs Follow the appropriate directions for Programming Send Receive Relay Turnaround Poll or Mailboxes 7 Repeat Steps 4 through 6 to store another AutoDial Job in another Program Key Or press NO This Happens When you have finished programming the P Key the foll...

Page 95: ... want to edit 5 Press YES to delete the entire P Key or press NO to change the P Key name or destination 6 To change name press NO To keep name and edit destination press YES This Happens If NO is pressed the following displays appear in sequence After pressing NO to press the desired P Key the following display appears The System prints a Program Key Directory and returns to System Ready FUNCTION...

Page 96: ...discussed in Sections 5 6 3 and 5 6 4 Transaction Journal Report Communications Report Transmit Status Report Job Confirmation Report Mailbox Directory Mailbox Confirmation Relay Confirmation Report Power Fault Report 84 Do This 7 Scroll or to destination you want to delete and press YES or to add a destination merely enter the new destination speed dial number and press YES 8 If you would like to...

Page 97: ...revise One Touch destinations One Touch Directory Sheet The Transaction Journal Report can be printed by pressing Journal Key on Operator Panel To print any one of the above reports on demand 85 Do This 1 Press FUNCTION 3 times 2 Press YES 3 Use and keys to scroll to report name Or press NO until the report name you want to print appears in the display Speed Dial Directory One Touch Directory P Ke...

Page 98: ...t the Speed Dial Directory on demand but it also prints each time you enter or change any Speed Dial number or name See Section 5 1 for instructions on programming Speed Dial numbers 3 One Touch Directory The One Touch Directory identifies the One Touch Key List and name associated with it along with the Speed Dial number s telephone number s and name s that are stored in that One Touch Key You ca...

Page 99: ...n see how much memory is in the system whether Memory Save is on whether all documents will be received into memory whether the Model 9930 will store all documents into memory before automatic dialing begins whether you may remotely retrieve documents in memory whether your unit will still receive if it s out of paper and a look at your system s private Mailbox configuration Refer to Section 5 9 f...

Page 100: ...these are generated automatically Some can be turned ON or OFF Collectively these reports provide immediate feedback about transmissions receptions jobs Mailboxes Relays and other important functions 1 Transmit Status Report This report prints immediately following each transmission even after your unit has been polled by another machine The information is identical to a line item on the Transacti...

Page 101: ...to a third fax unit NOTE If your machine receives mail and the unit sending mail to you requested that your unit fax a Mailbox Delivery Report to a third machine your machine will not be able to forward this report if you have PBX Access Codes ON There is no way for the machine sending you mail to specify a PBX Code for your unit See Section 6 1 PBX Access Codes and Section 6 3 Mailbox Access 6 Re...

Page 102: ...Up definitions have not been configured already follow the procedures in Section 5 7 1 If the definitions were previously programmed and you wish to change one or more of them e g to change the time or fax telephone number etc refer to the procedures in the next Section Section 5 7 1 5 7 1 Changing or Programming the Set Up Definitions If the Set Up definitions were previously programmed and you w...

Page 103: ...28 p m you would enter 011519981628 There is no need to set the time ahead or back to accommodate daylight savings The Automatic daylight standard time shift feature will take place on the first Sunday of April one hour ahead and the last Sunday in October one hour back If you want to change an existing date Individual corrections can be made using the cursor keys remember to enter the time in mil...

Page 104: ...l numerical or special symbol characters or a combination of all three 13 Press YES when Default ID is complete 14 If Multiple ID has been activated Enter 01 02 03 up to 24 to program other Transmit ID s using Alphabetical or Numerical keys as in Step 11 When finished entering ID s press NO 15 Press YES 16 Enter the new telephone number up to 20 digits of the phone number that your Model 9930 is i...

Page 105: ...s 2 if you want to see all communications sent and received Press YES 24 Press YES to set or change the ID Field contents for transmissions You have a choice of ID you want printed on your Journal Press YES If you want the Name Press 1 or Telephone number Press 2 as programmed in Remote unit 25 Press if you prefer to have the Name Press 3 or Telephone Number Press 4 or Account Code Press 5 as prog...

Page 106: ...when you finish entering the new Speed Dial number 33 Press YES 34 Press YES This feature lets you program which distinctive ring pattern the Model 9930 will be able to detect for automatically answering the telephone line NOTE 1 all detects all patterns 2 only a single ring 3 only a double ring 4 short short long triple ring 5 any triple ring except short short long This Happens The new time appe...

Page 107: ... all incoming faxes then press YES If you press 1 OFF you will have to answer all incoming phone calls and press SEND RECEIVE if they are incoming fax calls 41 Press YES or NO to set or change the redial count This is the number of times the unit will redial a location that is busy or doesn t answer Enter the number 42 Press YES 43 Press YES This number represents the number of minutes between the...

Page 108: ...ey or down Help Key cursor to adjust 49 Press YES to change the 9930 s Speaker volume 50 Use the up Communication Status Key or down Help Key cursor to adjust the volume then press YES This Happens PRINT AUTO REDUCTION 1 OFF 2 ON SET BEEP VOLUME ENTER YES OR NO BEEP VOLUME OFF HI SET MONITOR VOLUME ENTER YES OR NO MONITOR VOLUME LO HI SYSTEM SET UP REPORT PRINTING NOW ...

Page 109: ...r listed in the back of this Guide This feature can be changed over the phone and does not require a service call For more information on the setting up Passcodes see Section 5 7 1 Whatever the System Access Code or Key Operator Passcode is it should be kept confidential and should not be given to others 5 8 1 Changing the 9930 System Options You can change the Model 9930 System Options as often a...

Page 110: ... case of PC I F Class 2 HydraFax or Printer Driver is installed or in the case of Print Resolution a Parallel Port Option for your computer is installed 10 Secure Access restricts the use of your unit to people who know the special four digit Secure Access Code This is not the same as the Set Up Passcode When ON each user must enter the four digit code to use any 9930 feature For more information ...

Page 111: ...f transmission speed dial number or telephone number of the destination Transmit ID name and number of pages in document of it sent from Memory press NO if you do not want the cover sheet automatically sent 16 This display will appear only when an optional cassette s is loaded in the unit If you select YES the first page of a reception Received Data Polling Received and Mailbox Data will be printe...

Page 112: ... or NO choice will appear in the display Press YES to activate that item or NO to turn that Option off Pressing YES or NO will automatically advance the System to the next Memory Option prompt 3 The Model 9930 has been defaulted to PASSCODE ON This feature can be turned off by calling the Diagnostic Center Enter your PASSCODE if required see Section 5 8 for information on passcodes 4 Press YES Thi...

Page 113: ...e all documents into memory press YES This lets you decide when to print the documents 7 If selected you will then be asked if you want to restrict the printing of the documents with a PASSCODE Press YES to select passcode protection the pass code is the 9930 s polling passcode or NO for unrestricted printing The MESSAGE IN MEMORY PRESS COPY TO PRINT message will appear in the display each time a ...

Page 114: ...iagnostic Center listed in the back of this Guide Section 8 8 This feature can be changed over the phone and does not require a service call There are two optional settings for the PBX Access feature Suffix Prefix The Diagnostic Center will ask for your PBX requirements If your telephone system needs to see an Access Code before the telephone number you should request a Prefix Access Code configur...

Page 115: ...mber a One Touch Key or a programmable One Touch Key P Key 3 Press SEND RECEIVE or press YES then SEND RECEIVE if you entered a Speed Dial number in Step 2 4 Enter your personal PBX Access Code for all phone calls going through your PBX NOTE Your PBX may not require an Access Code to dial all destinations i e other locations within your building In this case and certain other cases press NO and th...

Page 116: ... are sending to multiple destinations you may have to group them into separate jobs One job should contain all destinations requiring a PBX Access Code during dialing Locations not requiring a PBX Access Code should be grouped together in a different job 5 Press YES and continue programming the AutoDial job as you normally would See Section 5 3 for more information on entering Programmable AutoDia...

Page 117: ...ot require an Access Code for some destinations i e other locations within your building then these destinations must be programmed in a separate list One Touch Key or job P Key or AutoDial 2 In Step 4 of Sections 6 1 1 or 6 1 2 the system will return to the System Ready Mode if no PBX Access Code is entered within 15 seconds 3 If you have programmed your Model 9930 to send a copy of the Transacti...

Page 118: ... made easier and more accurate To set up the Account Code Function 106 Do This 1 Press FUNCTION 2 Enter 8 and then YES or press FUNCTION eight more times 3 Press YES 4 Press NO to move to the next item or use the Communication Status Key or Help Key to scroll to the next item 5 Press NO 6 Press YES 7 Press NO 8 Press YES This Happens FUNCTION SELECT ENTER FUNCTION __ SET UP SYSTEM ENTER YES OR NO ...

Page 119: ...for a particular communication a NO entry will bypass the ENTER ACCOUNT CODE display and the display will resume with sending or polling If the ACCESS CODE and PBX ACCESS feature are used at the same time as ACCOUNT CODE they will function normally The ACCESS CODE display will occur before the ACCOUNT CODE display 107 Do This 9 Press Communication Status Key twice 10 Enter 5 and then YES 11 Press ...

Page 120: ...remote locations Access of the Mailbox features is through the Mailbox Access Function Function 3 Through the Mailbox Function you can 1 PRINT print the Mailbox contents 2 STORE store documents in your Mailbox 3 SET UP Mailbox numbers Security Codes and Mailbox names 4 DIRECTORY printing a directory of established Mailboxes It is recommended that a Key Operator or System Administrator set up the M...

Page 121: ...rrent Set Up Passcode 6 Enter a two digit Mailbox number Then enter the four digit Security Code you wish to assign Any number is valid including 0000 to 9999 NOTE After you enter the two digit Mailbox number the system will display 0000 for the Security Code If you want something different type over this with the correct numbers 7 Press YES when the numbers appear correctly This Happens The numbe...

Page 122: ...peat Steps 6 through 9 until all Mailboxes are assigned Then press NO Or press NO if you don t want to assign another Mailbox A Mailbox Directory will print automatically This Directory contains the Mailbox numbers Security Codes and names that have been set up for all users Care should be taken to store it in a secure place If you do not wish to have a Mailbox Directory print press STOP after pro...

Page 123: ...n print a copy of the Memory Management Report which shows the same information as the Mailbox Confirmation Refer to Sections 5 6 1 for instructions to Print a Memory Management Report Once the Key Operator reviews the Memory Management Report he she can then notify the appropriate people that mail is waiting for them 111 Do This 4 Press 4 and then YES again 5 Enter 9930 and then press YES or ente...

Page 124: ...enter the valid four digit Security Code 6 Press YES after entering the Security Code This Happens The Mailbox number appears as it is entered The Security Code number does not appear but the cursor will move forward with each number entered If the Security Code is correct all pages in Mailboxes will be printed The display will return to System Ready Mode and pages are automatically erased from Me...

Page 125: ...ment face down in the Document Feeder 2 Press FUNCTION 3 Press 3 and then YES 4 Press YES 5 Press 2 then YES 6 Enter the two digit number of the Mailbox you want to store mail in 7 Press YES after entering the Mailbox number This Happens The number appears in the display MODE NORMAL ORIGINAL NORMAL FUNCTION SELECT ENTER FUNCTION _ _ MAILBOX ACCESS ENTER YES OR NO 1 PRINT 2 STORE 3 SET UP 4 DIRECTO...

Page 126: ...ng installation This means that only remote Pitney Bowes units can retrieve mail from your Mailbox es If you would like any Group 3 facsimile unit to have the ability to poll your Mailbox es you can request that your unit be configured in the PUBLIC Mailbox Mode Call the Pitney Bowes Diagnostic Center listed in the back of this Guide 6 3 5 Sending Mail to a Remote Location Mailbox A To send mail t...

Page 127: ...the ones mentioned in A above it can still send to your Mailbox by following DTMF commands from any Touch Tone telephone The following instructions should be given to the remote operator if they will be using the DTMF or Numeric Keypad method 115 Do This 1 Prepare the document for transmission as usual then dial the remote fax with the Telephone Handset off hook so you can listen to the tones gene...

Page 128: ... Do This 1 Prepare the document for transmission as usual then dial the Model 9930 with the Telephone Handset off hook so you can listen to the tones generated by the unit when it answers The phone or fax must have push button capability with Touch Tone DTMF service 2 After the connection is made listen until the receive tone stops As soon as the tone stops enter the following Mailbox number from ...

Page 129: ... Polling Passcode when a Mailbox is polled 117 Do This 1 Dial the Model 9930 with the Telephone Handset off hook so you can listen to the tones generated by the Model 9930 when it answers The phone or fax must have push button capability with Touch Tone DTMF service Be sure there are no documents in the Feeder 2 After the connection is made listen until the receive tone stops As soon as the tone s...

Page 130: ...ingle Node Relay Simple Relay and Dual Node Relay Two Step Relay Concepts The Model 9930 allows you to initiate two kinds of Relays the Single Node Relay Simple Relay and the more complex Dual Node Relay Two Step Relay For the purposes of this Guide a Node is defined as another fax machine or multiple fax machines at a remote location s Think of a Node as a step along your communications route A S...

Page 131: ...nformation on storing programmable One Touch Keys P Keys C Follow DTMF dialing procedures This is commonly referred to as Touch Tone dialing and can be accomplished using the Numeric Keypad on your Model 9930 To enter a Single Node Relay programmable AutoDial job 119 Do This 1 Insert the document face down in the Document Feeder and press FUNCTION twice 2 Press YES 3 Press 3 and then press YES 4 P...

Page 132: ...Step 5 above Repeat Steps 5 and 6 until all numbers are entered correct Then press NO to continue 8 Enter the number of pages and then press YES Or just press YES and send all the pages in the Feeder 9 Enter the number corresponding to the correct Mode and then press YES Or just press YES for Normal Mode 10 Enter the Speed Dial number or One Touch number to which the Relay Station should send the ...

Page 133: ...nnection is made listen until the receive tone stops As soon as the tone stops enter one of the following types of jobs One Touch Key List number to send to a pre stored List number in the remote fax unit For example enter 24 to Relay the document from your machine to the Final Destination s pre programmed in the remote fax s One Touch Key number 24 Speed Dial number to send to a pre stored Speed ...

Page 134: ... Station is not ready you ll hear a BROKEN NOT READY TONE and then a disconnect You should try again later 2 You will hear a NOT READY TONE and a disconnect if the remote Relay Memory is full You should try again later 122 ...

Page 135: ...ions It alerts the Relay Station Operator that their unit has received a job from the Originator to forward a document to the specified Final Destination s It also confirms to the Originator that the Relay Station s has received the document for Relaying to the Final Destinations Tells the Originator that the Relay Station s has received the documents for Relay NOTE Will only print if the Model 99...

Page 136: ...y referred to as a Touch Tone and can be accomplished using the Numeric Keypad on your 9930 Series To enter a Dual Node Relay programmable AutoDial job 124 Do This 1 Insert the document face down in the Document Feeder and press FUNCTION twice 2 Press YES 3 Press 3 then press YES 4 Press YES for Dual Node Relay The 9930 cannot be used as a Relay Station 5 Enter the NODE 1 Speed Dial number or One ...

Page 137: ...and 9 until all numbers are entered Then press NO to continue 11 Enter the number of pages and then press YES Or just press YES and send all the pages in the Feeder 12 Enter the number corresponding to the correct Mode and then press YES Or just press YES for Normal Mode 13 Enter the Speed Dial number or One Touch number to which the Relay Station should send the document The Speed Dial numbers or...

Page 138: ...Speed Dial numbers or One Touch Key numbers entered in Step 8 have not been pre designated as Relay Stations the Originator display will read REMOTE FAX HAS NO RELAY FACILITY Node 1 Operators should refer to their Operating Guides for directions to identify Node 2 Speed Dial numbers as Relay Stations This can generally be found in the Programming a Speed Dial Number Section of this Operator Guide ...

Page 139: ...e remotely programmed by the Diagnostic Center or a Pitney Bowes technician Once programmed with the CUSTOM setting selected the 9930 will automatically turn the heating element on at the designated time each day and off again at a designated later time In the event that an incoming document arrives when the power saver is on and the heating element s temperature is low the unit will spontaneously...

Page 140: ... Start Speed feature is turned on you will see the following extra prompt displayed when programming new Speed Dial numbers or changing existing ones IMPORTANT FOR EACH STEP DOWN YOU SELECT YOU WILL INCREASE THE TRANSMISSION TIME THIS FEATURE SHOULD NOT BE USED UNLESS YOU CONSISTENTLY CANNOT COMMUNICATE AT TOP SPEED 128 Do This 1 Following the procedures in Section 5 1 1 press FUNCTION 5 then YES ...

Page 141: ...es not affect normal send and receive operations and is different from the Secure access Code Your unit uses the Set Up Passcode to prevent unauthorized people from tampering with the Options set up in your system It also prevents unauthorized access to the Mailbox Set Up and Print Directory Functions It is not possible to turn this Passcode ON or OFF like the Secure Access Code It must be entered...

Page 142: ...vated Call the Pitney Bowes Diagnostic Center listed in the back of this guide Sending with a sub address to a workstation on a Computer Network Send Receive This 9930 can be another device Unit Unit capable of receiving routing Tel sub addresses Send to Net 555 1234 work sub add 3579 Receive document LAN sub address 3579 Sending with a sub address to a fax machine on the telephone network via the...

Page 143: ... 5551234 phone c copy key 3579 sub address Use the Cursor Keys to move left or right if corrections are necessary or press NO to backspace and erase incorrect digits NOTES 1 To add a five second delay anywhere in the dialing sequence press PAUSE Each pause counts as a character 2 Press SPACE on the Numeric Keypad to enter a space between area code and number to make it easier to read in the displa...

Page 144: ...s are contained in the HydraFax Lite User Guide shipped with the HydraFax disk For information on obtaining Windows compatible PC fax scan print capabilities contact your local Pitney Bowes Sales Office 7 3 AutoDial Programming This software enables PC users running Windows 3 1x 95 and NT to program the Model 9930 s Speed Dial and One Touch lists from the PC for virtually unlimited telephone numbe...

Page 145: ... receiving blank pages There is a problem with the Imaging Cartridge or the Model 9930 may need servicing Solution Print a Transaction Journal see Section 5 6 3 for instructions and check the print quality If the Journal does not contain any vertical lines then the remote sending unit may have a scanning problem Contact the remote Operator and report the problem to them If the Journal contains the...

Page 146: ...may be too thin or too thick Never place more than 250 sheets into the Paper Cassette It is best to keep more than a few pages of Recording Paper in the Main Cassette If none of these measures corrects the problem remove the paper fan it turn it upside down and place the paper back into the Cassette Refer to Section 8 3 for more information on Replacing Recording Paper and Section 3 6 Loading Pape...

Page 147: ... 5 4 The AutoDial Memory cannot accept any more programmable AutoDial jobs or Delayed Send jobs until an existing job has been completed or deleted The 9930 can store a maximum of 30 jobs The Secure Access feature is ON You must enter the Access Code to perform any machine function See your Key Operator or System Administrator for assistance The PBX Access Code feature is ON You must enter a valid...

Page 148: ...ory Features If all paper has been depleted a PAPER EMPTY message will appear in the display on the Operator Control Panel Even though incoming documents will be received into memory if this happens you should install more paper as soon as possible Replenishing the supply of paper is a simple procedure Refer to Section 3 6 Loading Paper 8 4 Clearing a Recording Paper Jam Although it is an extremel...

Page 149: ...ate that you should have your Model 9930 serviced Please call the Pitney Bowes Diagnostic Center listed in the back of this Guide If the Recording Paper can t feed properly and a paper jam is detected the message in the display will read PRINTER MISFEED You must clear the misfed paper before continuing The Model 9930 will automatically return to the System Ready Mode after the paper has been clear...

Page 150: ...eed through and become jammed Make sure paper is set under the clips and does not exceed over the full indication line on Paper Width Guide on right side Replace the Cassette s 2 Push the release button on right side near the front to open the printer door As soon as you open the cover you will hear an alarm The alarm will stop in approximately 10 seconds or you can press STOP to turn the alarm of...

Page 151: ...ed in the back of this Guide 3 As soon as you open the Printer Door you will hear an audible alarm This will stop in approximately 10 seconds Or you can press STOP to turn the alarm off immediately While the Printer Door Panel is open the display will read PRINTER DOOR OPEN WARNING The fuser area is HOT Do not touch the fuser rollers or injury may result CAUTION Remove the paper jam carefully Tone...

Page 152: ...press STOP to erase the message and then clear the misfed original before continuing Follow the instructions and illustrations below 1 To open the Document Feeder Door lift up on Operator Panel 2 Remove the misfed document NOTE Try to send the document again If documents jam frequently make sure your documents comply with the recommendations reviewed in Section 3 8 140 ...

Page 153: ...ntinue to answer incoming fax calls and print all received pages until the toner is completely depleted The following messages will appear in the display in the U K 01279 443431 in Canada 800 263 4660 If the Toner Indicator remains steadily lit and the above messages appears in the display this likely means that the Toner Supply has been exhausted Again all incoming calls will be answered and docu...

Page 154: ... Imaging Cartridge Gently rock the Cartridge from end to end five or six times to redistribute the toner CAUTION Do not expose the Imaging Cartridge to direct sunlight or room light for more than a few minutes The Cartridge uses a developing process similar to that used for film in a camera Light can cause the developing roller inside the Cartridge to be damaged 3 Push the release button on right ...

Page 155: ...artridge by aligning the arrow and the projection on both sides as shown and insert the Toner Cartridge Push the Cartridge all the way in 7 Close the Printer Cover firmly WHEN THE IMAGING CARTRIDGE IS REPLACED BE SURE TO SELECT FUNCTION 12 FROM THE OPERATOR PANEL FOR CLEANING THE PRINTER Because the Model 9930 uses a unique Cartridge it is recommended that the Imaging Cartridge be ordered from Pit...

Page 156: ...them from the Paper Exit Tray and place them face up in the Upper Cassette Close the Cassette This Happens The following message will appear in the display After a few moments the Model 9930 will automatically print 3 test charts with a diagonal black pattern which will be delivered face up into the Paper Exit Tray Then the display will read The display will immediately read The test charts will a...

Page 157: ...Model 9930 this way you may need to run several cleaning charts through the printer Make sure you use fresh cleaning charts each time 2 Discard or recycle all cleaning chart pages after successfully performing the Printer Cleaning procedures 3 If your Model 9930 receives documents frequently it is recommended that you perform the Clean Printer procedure weekly 145 ...

Page 158: ...e ment Cassette 500 Sheet Replace ment Cassette 250 Sheet Universal 8 5 X 14 Optional Cassette Packing Details 1 box 1 Cartridge per box 1 Fuser Roller Cleaner order by the box approximately 10 000 copies per Cartridge 1 Cassette per box order by the box Reorder Number 812 0 812 5 812 6 6429678 To Order Call U S 1 800 462 6797 U K 01279 443431 or fax order to 01279 449161 Canada 800 263 4660 U S 1...

Page 159: ... HS 1 6436089 not available in U K 812 4 6435221 6429680 6429681 6429676 To Order Call your local Pitney Bowes Service Branch your local Pitney Bowes Sales Branch your local Pitney Bowes Sales Branch your local Pitney Bowes Service Branch U S 1 800 462 6797 U K 01279 443431 or fax order to 01279 449161 Canada 800 263 4660 your local Pitney Bowes Sales Branch your local Pitney Bowes Sales Branch yo...

Page 160: ... Correspondence Quality paper will produce excellent results Most photocopy paper will also work very well There are many name and generic brands of paper available You may want to test various papers until you obtain the results you are looking for 8 7 4 Document Carriers A transparent folder referred to as a Document Carrier can be used with your machine This is useful if your original documents...

Page 161: ...owing toll free number 1 800 243 5556 In Canada please call the Canadian Pitney Bowes Diagnostic Center at toll free numbers 1 800 668 9194 English or 1 800 387 0185 French In the U K call 01279 443431 not toll free When you call for service be ready to give the operator the following information Model Number Serial Number Customer Account Number Company Name Machine Phone Number Postcode U K For ...

Page 162: ...odified Read Modified Huffman JBIG 50 pages maximum width 11 69 297mm 3 seconds per page Charge Coupled Device CCD Laser 6 sec page 10 ppm Approximately 10 000 pages Yield may vary significantly Transmission Reception Normal to from any Group 3 fax 98 x 203 lines dots per inch V x H Same 3 85 x 8 lines dots per mm V x H Fine to from any Group 3 fax Same 198 x 203 lines dots per inch V x H 7 7 x 8 ...

Page 163: ...VAC 47 63HZ 120V 10 in U K 240 VAC 50 95 F 10 35 C 15 70 RH 16 8 426mm x 18 5 470mm x 12 4 315mm excluding trays 34 lbs 15 5kg excluding Toner Cartridge and Trays Public Switched Network FCC registered internal coupler with modular connector FCC Number and Ringer Equivalency Number DOC Approval Number BABT Approved see plate on back of machine 1 MB 70 pages Internal Memory Card 1 MB 2 MB 4 MB 8 MB...

Page 164: ...confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation 2 CDRH Regulations The Center of Device and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandat...

Page 165: ...sed a ceiling limit of 0 1 PPM for ozone 2 Model 9930 Ozone Emissions The Model 9930 produces an extremely low amount of ozone 3 Employer Responsibilities The employer is responsible for providing a work environment that meets the standards discussed in Section 1 above Almost all ozone concerns arise from abnormal site or operating conditions The following conditions may generate an ozone complain...

Page 166: ... Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone facsimile units unless the message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the following information 1 Date and Time of transmission and 2 Identification of either business business e...

Page 167: ...ld affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service 6 If trouble is experienced with this equipment please call the following 800 number for repair and or warranty information 800 243 5556 If the trouble is causing harm to the telephone network the ...

Page 168: ...operated in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures 1 Reorient the receiving antenna 2 Relo...

Page 169: ...ent malfunctions may give the telecommunications company cause to request the user to disconnect the equipment User should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION User should not attempt to...

Page 170: ...nctionnement de l équipement peut obliger la compagnie de télécommunications à demander à l utilisateur de débrancher l équipement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise à la terre de source d énergie électrique des lignes téléphoniques et des canalisations d eau métalliques s il y en a sont raccordés ensemble Cette précaution est particulièrement importan...

Page 171: ...r interconnection circuits shall comply with the requirements of section of EN 60950 for SELV circuits This equipment must be earthed This is normally via the earth pin of the 13 A plug 2 POINTS PERTINENT TO PSTN CONNECTION This apparatus is approved for connection telecommunication systems specified in the instructions for use subject to the conditions set out in them BABT Certification number is...

Page 172: ...r these circumstances may not be the responsibility of the network operator Some difficulties may be experienced when making calls from other apparatus connected to the PSTN via the series apparatus Such difficulties may include Difficulties in making calls Problems in the telephone conversation being experienced by both parties to the call In the event of any such difficulties in the first instan...

Page 173: ... to observe this may cause incorrect working Ensure that manually entered telephone numbers are correctly stored in the apparatus and that all Speed Dial locations are correctly programmed The apparatus is suitable for connection to a PBX which returns secondary proceed indication 3 INSTALLATION OF ASSOCIATED TELEPHONE Optional At the rear of the unit is the telephone connector The associated tele...

Page 174: ...EPHONE MANAGER At ___________________________ I We___________________ have purchased a Pitney Bowes 9930 facsimile machine BABT Approval no 504294 and intend to use the equipment in your area I We do do not require the installation of a BT wall socket for this equipment for PSTN connection __________________________ Signed NAME _________________________________________ ADDRESS ____________________...

Page 175: ...ccess Codes ON 104 Repeating a Job 79 Sending by Programmable AutoDial 68 Turnaround Polling with Programmable AutoDial 72 AutoDial Programming Optional Software 132 Auto Document Separation 58 97 99 Automatic Cover Sheet 99 Automatic Daylight Time Shift 27 Automatic Shut Off 3 99 Automatic Document Feeder 4 Automatic Receive to Memory 39 41 Automatic Reduction 24 96 B BABT Information U K 159 Bas...

Page 176: ...ter x 144 Clearing Paper Jam 136 Misfed Original 140 Collation Stack 152 Communication Status Key 7 9 Communication Transaction Journal Journal Key 8 87 Contrast 24 Copy 25 Copy Key 13 25 Cover Sheet automatic 99 Cover Release Button 5 Creating Speed Dial Number 60 D Date Set 90 Daylight Savings 27 Delayed Answer Mode 15 40 95 Delayed Communication Commands 33 68 76 Delayed Send Key 10 33 Deleting...

Page 177: ...ment Carriers 148 Document Guides 4 Document Return Tray 5 147 Document Tray 5 13 147 Documents 23 Image Quality 23 Number of 23 Size and Thickness 23 Dual Node Relays 118 124 E Edit Jobs Key 8 76 Editing AutoDial Commands 76 P Key 83 Effective Print Area 23 25 Energy Star 3 EPA 3 Extra Fine Mode 16 24 F FCC Requirements 155 FCC Warning 156 Fine Mode 16 24 Function Key 12 Function Selections viii ...

Page 178: ...29 Internal Memory 21 J Jam 136 Job Confirmation Report 88 98 Journal Key 8 85 Transaction Journal Communication Report 87 Journal Set Up 93 L Loading Recording Paper 19 136 Low Toner Order Form 17 87 Low Toner and No Toner Receiving 17 18 43 M Mailbox Communication Access Codes viii 102 Polling 54 117 Printing Directory 110 Mail 111 Programmable AutoDial Job 74 Remote 114 166 ...

Page 179: ...ve 100 Set Up x 100 Setting Memory Options x 100 Standard 21 System 21 To Memory Key 10 Memory Manager Report 85 86 Misfed Original 140 Mode Key 9 23 Normal Original Photo 16 24 Modem Start Speed 127 Monitor Volume 96 N Nickel Cadmium Battery 2 No Key 11 No Toner 17 18 43 Normal Mode 16 24 Numeric Keypad Dialing 29 Numeric Keys vii 12 O On Line Light Display 8 On Off Switch 6 One Touch Deleting Sp...

Page 180: ...6 24 Out of Paper Receive 42 Out of Toner Light 8 Ozone Emissions Information 152 P PBX Access Codes 102 AutoDial Commands 104 ON 103 Polling 105 P Key 10 Dialing 32 Deleting 83 Editing 83 Programming 81 Storing 81 82 Paper Cassette 5 Jam 136 Loading 19 134 Problems 134 Receive Tray 5 Secondary Tray 5 See Cassettes Weight 23 Parts 14 146 Passcode Set Up 93 129 Pause Key 12 Photos Key 9 24 Mode 16 ...

Page 181: ...it Status 88 Verification Reports 88 On Demand 85 Cartridge Order Form 17 87 Memory Management Form 86 One Touch Key Directory 86 Program P Key Directory 86 Speed Dial Directory 86 System Set Up Directory 87 Printer Cleaning 144 Printer Cover Release 5 Printer Driver 132 Printing Area 23 25 Printing Mailbox 111 Priority Interrupt Feature 26 Problems and Probable Causes 133 Programmable AutoDial Co...

Page 182: ...43 Manually 40 Out of Paper 42 Receive Exclusively to Memory 41 To Memory 41 101 Recycling 2 Redial Count 95 Redial Key 11 Reduction Automatic 24 96 Relay Confirmation Report 118 123 Relay Functions 118 Relay Programmable AutoDial Job 70 Relay Transmission 118 Remote Fax Retrieval 27 100 Remote Multi Copy 35 68 73 Reports Cartridge Order Form 87 Job Confirmation 88 98 Communication Transaction Rep...

Page 183: ...ess 98 129 Sending 28 39 Separation Auto Document 58 97 99 Sequential Polling 47 51 Service 149 Set Up Mailbox 109 Memory Options 100 One Touch ix 63 Options x 100 Passcode 93 129 Program Keys ix 81 Speed Dial 59 System Options 97 System ix 90 Single Node Relay 118 Specifications 150 Speed Dial Changing Deleting 62 Creating Adding 60 Deleting from One Touch Key 65 Dialing 30 Directory On Demand 63...

Page 184: ...ons 150 T Telephone Handset 5 15 Line Cord 13 14 Set Up 94 Terminology 26 Time 91 To Memory Key 10 Toner Cartridge 16 17 141 144 146 Toner Safety 154 Transaction Report 87 Transmit Status Report On Demand 88 Transmit ID 27 92 Turnaround Polling 47 55 U U K User Information 159 U S A Users Notice For 154 V V 24 Port 6 Verification Report 88 Voice Request Dialing 37 Volume Beep 96 Monitor 96 Y Yes K...

Page 185: ...DISPLAY MESSAGES 147 PAPER JAM 148 PROBLEM AND PROBABLE CAUSE 145 SCANNER MISFEED 152 SUPPLIES AND ACCESSORIES 158 PROBLEM SOLVING AND MAINTENANCE QUICK REFERENCE LIST ...

Page 186: ...Due to performance updating information in this Operator s Guide is subject to change without notice ...

Page 187: ...100 Oakview Drive Trumbull CT 06611 FX30035 3 98 1998 Pitney Bowes Inc All Rights Reserved Printed in U S A ...

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