PCS Digital PCS Mail, Installation Manual

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PCS mail
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Numbering Plan – CCR Menu Routing
Custom Call Routing (CCR) Menus are used to build the virtual Operator known
as the Auto Attendant. CCR Menus are used to present callers with a list of
options, for example, For Sales dial 2 etc., then allow the caller to dial a digit to
select the desired option. When one CCR Menu references another CCR menu,
the referenced menu is referred to as a Sub Menus. The PCS mail™ has 5
CCR Menus that can be used to customize each application.
Each digit
0
–
9
,
*
,
#
and “T” = Time out, can be programmed to perform one
of four different tasks. First, the digit must be activated; this is done by selecting
“First Digit Permission” and setting it to “Y”. Once active, the caller will be able to
dial the digit and be transferred to the appropriate extension/mailbox. “Greeting”
is used to introduce sub-menus, which are menus referenced in the “CCR
Number”. This greeting must be recorded, or the menu options will not be
introduced to the caller when this menu option is selected.
Navigating CCR Menus
Menus and Sub Menus
Menu
Sub-Menu
1
Sub-Menu
2
Previous Menu
Next Menu