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Troubleshooting
When using Miracast
Please refer to the following items if you have problems with the Miracast connection.
Miracast cannot be connected.
• Is the “Wireless LAN” menu set to “Off”?
• Is the input source [Miracast(TM)] selected correctly?
• Please check the setting of the Miracast-certi ed device. For details about the connection method of Miracast, refer
to the Operating Instructions of the Miracast-certi ed device.
• Are there any obstacles between the Miracast-certi ed device and the Display? In addition, is the Miracast-certi ed
device far from the Display?
Please remove the obstacles or make the Miracast-certi ed device close to the Display.
• The column “Paired devices” will remain the connection information such as the Miracast-certi ed device etc., but
you cannot reconnect with the screen, please connect with the devices that can be connected from the list.
• Depending on the status of the Miracast-certi ed device, the connection may be failed.
Disconnected suddenly or Image cannot be updated.
• If the Miracast idle screen is not displayed, the sound cannot be output, the connection is failed, please re-boot
the Display and then return the operation according to the following method.
- Please turn off the power and disconnect the power plug from the power outlet.
- Please turn on the Display and the Miracast-certi ed device.
The picture of Miracast is distorted.
• Set the wireless LAN mode to “S-DIRECT” or “M-DIRECT”.
• Since Miracast is connected wirelessly, the picture may be distorted by the radio wave environment. In such cases,
please try the following measures.
- Please make the Miracast-certi ed device close to the Display.
- Place away from devices that can emit electromagnetic radiation, such as microwave ovens, game machines.
Do not use these devices if you are still unable to solve the problem.
- If multiple wireless devices are connected with the same router, the bandwidth will be insuf cient.
• If there is a problem with the content itself, the picture may be distorted, please con rm the content.
• The images of Miracast may be distorted depending on the Miracast-certi ed device. It may be caused by the
processing capability and the wireless transmission performance of the Miracast-certi ed device, and it is not a
malfunction of the Display.
The connection of Miracast will be interrupted if there is no operation after connecting with the Miracast.
• Depending on the con guration of your Miracast-certi ed device, the connection may be lost in some time. Please
check the saving power setting of the device.
• The problem will be improved by updating the wireless driver and rmware. Please contact with the manufacturer
for the technical support about the device.
Others
• Depending on your Miracast-certi ed device, the con rmation screen of the reconnection that is the connection
name “from UNKNOWN” will be displayed. At this time, please select “CANCEL” to cancel reconnect.
• Depending on your Miracast-certi ed device, it may be required to remove the pro le during connecting. In that
case, please remove the device according to the instructions.
