102
Operating Instructions
19 Troubleshooting
19 Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
Cause/solution
Reference
section
Cannot access from the
web browser.
•
Is the power of the unit on?
Check if the power of the unit is turned on.
Installation Guide
•
Is the LAN cable (category 5 or better, PoE enabled)
firmly connected to the network connector of the unit?
Installation Guide
• C
onnection to a LAN may not be established or a
network may be not working correctly. Check if the cables
have any contact failure or if the wiring is correct or not.
Installation Guide
•
Are the set IP addresses valid?
13
•
Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the unit”.
If there is reply from the unit, the connection is normal.
If there is no reply, check the connection with the
following methods using a computer connected to the
same network as the unit. If the firewall settings on the
PC are enabled, temporarily disable them before
performing settings on the unit.
–
Start the Panasonic
“IP Setting Software”, confirm
the unit's IP address, and then access that IP
address.
–
If the network settings (IP address, subnet mask,
and default gateway) are incorrect, reboot the unit
and change the network settings by using the
Panasonic
“IP Setting Software” within 20 minutes
after the restart.
17.5
Installation Guide
•
Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number other
than the following port numbers used by the unit. The
number used by the unit: 20, 21, 23, 25, 42, 53, 67, 68,
69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670,
52000, 59000 - 61000
13.1
