Making/Answering Calls, Intercom
Problem
Cause/Solution
The unit does not ring.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see
To
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
see
1.1.7 Other Network Settings
).
•
Check
[Call Control]
for each line in the
[Telephone]
tab
in the Web user interface.
–
If
[Do Not Disturb]
is set to
[Yes]
, the unit does not
receive calls (
®
see
4.6.2.3 Call Features
).
–
If
[Unconditional (Enable Call Forward)]
is set to
[Yes]
, the unit does not receive calls (
®
see
4.6.2.4 Call Forward
).
–
If
[Block Anonymous Call]
is set to
[Yes]
, the unit
does not receive anonymous calls (
®
see
4.6.2.3 Call
Features
).
•
Check that
[Do Not Disturb]
,
[Enable Call Forward]
, and
[Block Anonymous Call]
are not controlled by your phone
system.
•
For details about settings, consult your network
administrator or phone system dealer.
I cannot make a call.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see
To
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
see
1.1.7 Other Network Settings
).
•
For details about settings, consult your network
administrator or phone system dealer.
Password for Web User Interface Programming
Problem
Cause/Solution
I have lost the login password of the Web
user interface for the Administrator or User
account.
•
Reset the password from the unit. The passwords for both
Administrator and User will be reset (
®
see
3.1.4 Reset
Web ID/Password
).
For security reasons, it is recommended that the
passwords are set again immediately (
®
see
4.4.2 Administrator Password
or
4.4.3 Change User
Password
).
Document Version 2011-06
Administrator Guide
255
8.1 Troubleshooting
Summary of Contents for KX-UT133-B
Page 54: ...54 Administrator Guide Document Version 2011 06 3 1 4 Reset Web ID Password...
Page 136: ...136 Administrator Guide Document Version 2011 06 4 7 6 Restart...
Page 234: ...234 Administrator Guide Document Version 2011 06 5 7 2 SIP Settings...
Page 252: ...252 Administrator Guide Document Version 2011 06 7 4 Local Firmware Update...
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