2.6 Help
PC Programming Manual
51
2.6
Help
2.6.1
Frequently Asked Questions (FAQ)
This section provides answers to some common questions about using the Maintenance Console
software to program the PBX. The information is divided into the following topics:
Connection
Title
Description
Connection
Connecting to the PBX using Maintenance Console.
Maintenance Console Software
Using the Maintenance Console software.
Card Status
Changing the status (INS/OUS) of cards.
Portable Stations
Setting up portable stations, including registration and
deregistration.
Numbering
Changing the numbering plan for the PBX, or numbers of individual
extensions or features.
Saving Modified Data
Safely saving PBX data edited with Maintenance Console.
Setting Features
Setting up individual features.
Q
The Maintenance Console cannot connect to the PBX via RS-232C cable.
A
•
Is the cable firmly connected to both the PC and the PBX?
•
Is the serial port that the PC uses correctly specified?
•
Is the baud rate correct?
The default setting, and a safe rate, is 19 200 bps.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q
The Maintenance Console cannot connect to the PBX via USB.
A
•
Is the USB cable firmly connected to both the PC and the PBX?
•
Is the USB driver on the PC running?
To confirm, open the Windows Device Manager, and look for "Panasonic KX-TDA USB
Main Unit driver" in the USB Controllers section. If it is not present, re-install the USB
driver.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q
The Maintenance Console cannot connect to the PBX via modem.
A
•
Is the dial number of the modem correct? For more details, see
2.16.1 [10-1] Main
.
•
Has a modem been installed to the PBX?
•
Are the modem settings of the PBX and Maintenance Console correct? For more details,
see
2.16.1 [10-1] Main
.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?