Panasonic KX-NS700 Operating Manual Download Page 9

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Table of Contents

1 Operation ................................................................................................13

1.1

Before Operating the Telephones .................................................................................14

1.1.1

For Your Safety ..............................................................................................................14

1.1.2

Important Safety Instructions ..........................................................................................18

1.1.3

Precautions ....................................................................................................................19

1.1.4

Data Security ..................................................................................................................19

1.1.5

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ........................................20

1.1.6

Before Operating the Telephones ..................................................................................22

1.2

Basic Operations .............................................................................................................32

1.2.1

Making Calls ...................................................................................................................32

1.2.2

Answering Calls ..............................................................................................................34

1.3

Telephone Features and Operation ...............................................................................36

1.3.1

Absent Message .............................................................................................................36

1.3.2

Account Code Entry .......................................................................................................37

1.3.3

Alternate Calling—Ring/Voice ........................................................................................38

1.3.4

Automatic Callback Busy (Camp-on) .............................................................................38

1.3.5

BGM (Background Music) ..............................................................................................40

1.3.6

Call Hold .........................................................................................................................40

1.3.7

Call Monitor ....................................................................................................................44

1.3.8

Call Park .........................................................................................................................45

1.3.9

Call Pickup .....................................................................................................................46

1.3.10

Call Splitting ...................................................................................................................48

1.3.11

Call Transfer ...................................................................................................................51

1.3.12

CALL WAITING FEATURES ..........................................................................................56

1.3.13

Call Waiting Tone ...........................................................................................................62

1.3.14

Character Entry ..............................................................................................................63

1.3.15

Conference .....................................................................................................................66

1.3.16

Conference, Unattended ................................................................................................71

1.3.17

Conference Group Call ...................................................................................................73

1.3.18

Data Line Security ..........................................................................................................79

1.3.19

DISA (Direct Inward System Access) .............................................................................80

1.3.20

DND (Do Not Disturb) .....................................................................................................83

1.3.21

Door Open ......................................................................................................................86

1.3.22

Doorphone Call ..............................................................................................................87

1.3.23

EFA (External Feature Access) ......................................................................................88

1.3.24

Executive Busy Override ................................................................................................89

1.3.25

Extension Dial Lock ........................................................................................................91

1.3.26

Extension Feature Clear .................................................................................................92

1.3.27

Extension PIN (Personal Identification Number) ............................................................93

1.3.28

External Relay ................................................................................................................95

1.3.29

External Sensor ..............................................................................................................95

1.3.30

FWD (Call Forwarding) ...................................................................................................95

1.3.31

Hands-free Answerback ...............................................................................................104

1.3.32

Hands-free Operation ...................................................................................................105

1.3.33

Headset Operation .......................................................................................................106

1.3.34

HOSPITALITY FEATURES ..........................................................................................109

1.3.35

Hot Line ........................................................................................................................109

1.3.36

ICD GROUP FEATURES .............................................................................................111

1.3.37

ICD Group Features—Call Log History for ICD Group .................................................111

1.3.38

ICD Group Features—Incoming Call Queue Monitor ...................................................112

1.3.39

ICD Group Features—Log-in/Log-out ..........................................................................113

1.3.40

ICD Group Features—Log-in/Log-out Monitor and Remote Control ............................116

Document Version 2014-11

Operating Manual

Table of Contents

Summary of Contents for KX-NS700

Page 1: ... you for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 14 before using this product KX NS700 PFMPR Software File Version 004 10000 or later ...

Page 2: ...twork through an SBC session border controller SIP phones can be set up by simply connecting the phones to the LAN at the remote office IP Network This PBX supports the use of cellular phones with the PBX Cellular phones can make and receive calls as if they were registered extensions Cellular Phone Features Consult your dealer 1 5 Cellular Phone Features Page 184 This PBX optionally supports a Po...

Page 3: ...activity for calls that are made through the PBX Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client You can sort and view print or export call information with the web client In addition reports can be created based on exported data Consult your dealer In This Manual The following abbreviations are used APT Analog Proprie...

Page 4: ...ations PSs SIP phones and DSS Consoles For detailed information about each feature or setting refer to the Feature Manual or PC Programming Manual In this manual several kinds of PTs appear as follows IP Proprietary Telephone IP PT Digital Proprietary Telephone DPT Analog Proprietary Telephone APT Proprietary Telephone with a Display Display PT PT is used as a generic term to represent all of thes...

Page 5: ...X UT series SIP phone models Refer to the telephone types displayed at the top left of each operation b A maximum of 32 digits can be input on a KX UT series SIP phone at one time including feature numbers etc c To execute certain operations you may be required to press the ENTER button on a KX UT series SIP phone during the operation The following 5 operations are examples Examples Automatic Line...

Page 6: ... the PBX service SIP Extn On hook Talk Seize CO line During a conversation Dial outside phone number CO line outside phone no KX UT series Press TRANSFER Other than KX UT series Press HOLD This step can be omitted KX UT series only HOLD OR For KX UT series Press ENTER C Tone KX UT series only To establish a conference call Press CONFERENCE Press CONFERENCE Dial desired phone number Seize a CO line...

Page 7: ... users Tones or the tone types may vary depending on the type of telephone being used For example when you put a call on hold a specific tone for the SIP phone may be heard or no tone may be heard d Any number pressed while hearing a Busy DND Reorder tone such as the feature number to activate Automatic Callback Busy will be ignored e The operations for SIP phones may differ from the steps in this...

Page 8: ...aler Trademarks Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Panasonic Corporation is under license All other trademarks identified herein are the property of their respective owners Microsof...

Page 9: ... Conference 66 1 3 16 Conference Unattended 71 1 3 17 Conference Group Call 73 1 3 18 Data Line Security 79 1 3 19 DISA Direct Inward System Access 80 1 3 20 DND Do Not Disturb 83 1 3 21 Door Open 86 1 3 22 Doorphone Call 87 1 3 23 EFA External Feature Access 88 1 3 24 Executive Busy Override 89 1 3 25 Extension Dial Lock 91 1 3 26 Extension Feature Clear 92 1 3 27 Extension PIN Personal Identific...

Page 10: ... NT556 KX NT560 KX UT248 KX UT670 only 141 1 3 63 Speed Dialing Personal 143 1 3 64 Speed Dialing System 144 1 3 65 SVM Simplified Voice Message 145 1 3 66 TAFAS Trunk Answer From Any Station 155 1 3 67 Timed Reminder 155 1 3 68 Time Service 157 1 3 69 Verification Code Entry 158 1 3 70 VOICE MAIL FEATURES 158 1 3 71 Voice Mail Features LCS Live Call Screening 159 1 3 72 Voice Mail Features Two wa...

Page 11: ...82 3 1 2 Personal Programming 282 3 1 3 Programming Feature Clear 291 3 1 4 Customizing the Buttons 293 3 2 System Programming Using Web Maintenance Console 299 3 2 1 User Programming 299 4 Customizing Extensions and the System for Managers 325 4 1 Manager Programming 326 4 1 1 Programming Information 326 4 1 2 Manager Programming 326 4 1 3 Supervisory Monitor ACD Control 328 5 Appendix 337 5 1 Li...

Page 12: ...12 Operating Manual Document Version 2014 11 Table of Contents ...

Page 13: ...ection 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX Document Version 2014 11 Operating Manual 13 ...

Page 14: ... misuse could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must not be performed This symbol is used to alert users to a specific operating procedure...

Page 15: ...d to the type of electrical power supply specified on the product label If you are not sure of the type of power supply to your home consult your dealer or local power company For safety purposes some products are equipped with a grounded plug If you do not have a grounded outlet please have one installed Do not bypass this safety feature by tampering with the plug Regularly clean dust off of all ...

Page 16: ... any internal parts disconnect the power supply cord immediately and return the unit to your dealer Unplug this unit from the AC outlet if it emits smoke an abnormal smell or makes unusual noise These conditions can cause fire or electric shock Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center This unit is equipped with a grounded plug For safety reasons thi...

Page 17: ...connect the power first and then reconnect the telecom connection The power supply cord is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Slots and openings in the front back and bottom of the cabinet are provided for ventilation to protect it from overheating these openings must not be blocked or covered The openings should neve...

Page 18: ...ety Instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Do not use the product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Avoid using wired telephones during an electrical storm There is a ...

Page 19: ...ments 1 The System Memory contains software for all the processes of the PBX and all the customer data Therefore do not allow unauthorized access to prevent data leakage 2 Always make backups of data stored in the System Memory and or perform regular system data backups to a USB memory device or a NAS For details consult your dealer 3 To prevent illegal access from the Internet activate a Firewall...

Page 20: ...he REN is separately shown on the label 3 Incidence of Harm to the Telephone Lines If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a co...

Page 21: ... circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly e...

Page 22: ...the operation for your type of telephone If you use a Panasonic proprietary telephone which does not have feature buttons you may change one of the unused flexible buttons to a feature button Refer to 3 1 4 Customizing the Buttons Registration for your Portable Station PS SIP Phone Your PS or SIP phone must be registered with the PBX and assigned an extension number before initial use through syst...

Page 23: ...e calls using the displayed message Refer to 1 4 Display Features Your Extension Number If you use a Panasonic display proprietary telephone you can check your own extension number on the display Press the TRANSFER button or Soft S1 button while on hook ECO mode If you use a KX NT543 KX NT546 or KX NT560 IP PT in ECO mode the ECO icon is shown on the display during programming mode refer to 3 1 4 ...

Page 24: ...eases Down Level decreases Examples The displays and the illustrations shown as examples are from a telephone connected to the PBX Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used 24 Operating Manual Document Version 2014 11 1 1 6 Before Operating the Telephones ...

Page 25: ...e following Hang up Press the SP PHONE button Press the MONITOR button Press CANCEL button Press the hookswitch lightly Press the corresponding feature button on the proprietary telephone or KX UT series SIP phone Talk or make an announcement desired no Enter the required number Example account code Enter the account code You will hear a busy confirmation dial ring or ringback tone B Tone Busy Ton...

Page 26: ...O Used to access an idle CO line in a specified CO line group for making outside calls Incoming calls from CO lines in the assigned CO line group arrive at this button Single CO S CO Used to access a specified CO line for making or receiving outside calls Direct Station Selection DSS Used to access an extension with one touch It is also possible to be changed to the other feature button For KX UT ...

Page 27: ...nd the Call Park preset parking zone button Call Log Used to show the incoming call information Call Log for ICD Group Used to have a Call Log button for incoming call distribution group Log in Log out Used to switch between the log in and log out mode Log in Log out of a specified group Used to have a Log in Log out button for another incoming call distribution group Log in Log out for all groups...

Page 28: ...essaging system or the voice mail features of a VPS with one touch Network Direct Station Selection NDSS Used to access an extension connected to other PBXs in the network with one touch CTI Used to access CTI features Check in Used to switch the room status of extensions from Check out to Check in Check out Used to switch the room status of extensions from Check in to Check out Cleaned up Used to...

Page 29: ...u can make an intercom call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation Operation steps The description of the icons are explained on Icon Descriptions Conditions Hints Telephone types The abbreviations of telephone types are explained in Telephone types in procedures below Telephone types in procedures The following abbreviations are d...

Page 30: ...breviation Telephone Type SIP Extn SIP phone e g KX UT series SIP phones Third party SIP phones SLT Single Line Telephone 30 Operating Manual Document Version 2014 11 1 1 6 Before Operating the Telephones ...

Page 31: ...PT IP Softphone CA 3 Client PC PC CTI Server Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem IP CS PS SIP Phone Voice Processing System Fax Machine SLT CS PS APT DSS Console DPT DSS Console WAN 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant Document Version 2014 11 Operating Manual 31 1 1 6 Before Operating the Telephones ...

Page 32: ...ils refer to 1 3 51 PDN Primary Directory Number SDN Secondary Directory Number Extension To call using a directory refer to 1 4 3 Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation...

Page 33: ...one of the following methods Automatic Line Access Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 9 L CO outside phone no PT SLT PS SIP Extn CO Line Group Access Off hook Talk Press G CO or enter CO line group access number and then CO line group number 2 digits Dial outside phone number outside phone no OR G CO 8 CO line group no PT SLT PS SIP Extn Doc...

Page 34: ...ut going on hook press the FLASH RECALL button It will re access the CO line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation Customizing Yo...

Page 35: ...Press the Answer button Customizing Your Phone 3 1 2 Personal Programming Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 4 Customizing the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number S...

Page 36: ...on their display Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message To set Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out until 1 Will Return Soon 9 7 8 In a Meeting Extension no Hour Minute Month Day PT SLT PS SIP Extn Off ho...

Page 37: ...ide phone number outside phone no Seize a CO line before entering an outside phone number D Tone 9 4 Account OR PT SLT PS SIP Extn A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up Account codes may use the digits 0 through 9 Depending on the settings of your PBX you may be required to enter...

Page 38: ...ing is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customizing Your Phone 3 1 2 Personal Programming Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 1 3 4 Automatic Callback Busy Camp on If a dialed extension or a desired CO line is busy you can set the telephone to receive callback ri...

Page 39: ...R B Tone To answer the callback ringing from an idle CO line Off hook PT SLT PS Talk Dial outside phone number outside phone no While hearing a callback ringing If you do not answer the callback ringing within 10 seconds this feature will be canceled Automatic Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Document Version 2014 11 Operating Manual 39 1 3 4 Automatic Callback B...

Page 40: ... may be required for some IP PT users to listen to background music 1 3 6 Call Hold There are two types of hold The difference between them is whether other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can be alternated ask your manager what the current mode is For users of non KX UT series SIP phones The holding operation for SIP extension users may differ fr...

Page 41: ...SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP Extn During a conversation On hook HOLD Press HOLD OR Document Version 2014 11 Operating Manual 41 1 3 6 Call Hold ...

Page 42: ...eve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Enter 51 holding extension no OR DSS 0 5 1 5 Press flashing CO or INTERCOM or enter 50 C Tone OR CO OR Press CO or enter 53 and then held line number 3 digits CO held line no 3 5 OR A confirmation tone is heard A confirmation tone is he...

Page 43: ...or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number Talk Talk Talk Enter 53 Enter 51 holding extension no 1 5 C Tone held line no 3 5 A confirmation tone is heard HOLD KX UT133 KX UT136 KX UT248 KX UT670 Press flashing S CO or DN Other than KX UT133 KX UT136 KX UT248 KX UT670 Press HOLD OR OR S CO DN Dial held line number 3 digits O...

Page 44: ...m the Exclusive Call Hold mode to the Regular Hold mode If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another CO ICD Group INTERCOM or DN button to make or answer another call For the Call Hold Retrieve operation using a PDN SDN button refer to 1 3 51 PDN Primary Directory Number SDN Secondary Directory Number Extension 1 3 7 Call Moni...

Page 45: ... same time you need to specify the parking zone number to retrieve the required call To set PT PS KX UT133 KX UT136 KX UT248 KX UT670 During a conversation Press Call Park Call Park PT PS Enter a specified parking zone number 2 digits or press to park at an idle parking zone automatically During a conversation Press TRANSFER On hook Enter 52 parking zone no OR Specified Auto If you hear a busy ton...

Page 46: ...248 KX UT670 SIP phone users can put a call into a parking zone The Call Park button light shows the current status as follows Flashing red for PT You or another extension has a call parked Flashing red for KX UT133 KX UT136 KX UT248 KX UT670 Another extension has a call parked Flashing green for KX UT133 KX UT136 KX UT248 KX UT670 You have a call parked If you hear a reorder tone when retrieving ...

Page 47: ... DSS button will call the extension receiving the call rather than picking up the call While hearing the busy tone you can check the caller information on the display You can pick up the call by pressing the same DSS button again PT PS Off hook Talk DSS A busy tone is heard and the caller information of the call to another extension is displayed Press flashing DSS DSS Press DSS again If you receiv...

Page 48: ...the call Call Pickup Deny You can deny or allow other people to pick up your calls Off hook On hook Enter 1 to deny or 0 to allow PT SLT PS SIP Extn Deny Allow 1 0 OR Enter 720 2 0 7 C Tone 1 3 10 Call Splitting When talking to one party while the other party is on hold you can swap the calls back and forth alternately KX UT series SIP phone users You cannot leave the conversation and let the two ...

Page 49: ... KX UT670 Press Swap SLT During a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press Recall hookswitch extension no Press Recall hookswitch C Tone The other party will be on hold KX UT113 KX UT123 During a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press HOLD extension no C Tone ...

Page 50: ...ll Hold is enabled on your telephone To leave the conversation and then let the two parties talk PT PS Talk to the other party During a conversation Press TRANSFER Press TRANSFER C Tone On hook Press DSS or dial the other party s extension number extension no DSS OR SLT Dial the other party s extension number Talk to the other party During a conversation Press Recall hookswitch extension no OR C T...

Page 51: ...button you cannot use it to transfer calls Please make sure to use the HOLD button The transfer operation for SIP Extension users may differ from the steps in this section and may vary depending on the type of telephone being used Blind Transfer Blind Transfer may be available on your phone For details about using Blind Transfer refer to the documentation for your SIP phone This feature is not ava...

Page 52: ...turn to the held call The call with the transferred party will be disconnected For all types of telephone users if the call is not transferred within a specified time you will hear an alarm Transfer Recall For the transfer operation using an SDN button refer to 1 3 51 PDN Primary Directory Number SDN Secondary Directory Number Extension To transfer with one touch One touch Transfer PT PS During a ...

Page 53: ...On hook Talk During a conversation SLT Press Recall hookswitch Dial outside phone number C Tone Seize CO line CO line outside phone no SIP Extn On hook Talk Seize CO line During a conversation Dial outside phone number CO line outside phone no This step can be omitted KX UT series only KX UT series Press TRANSFER Other than KX UT series Press HOLD HOLD OR C Tone KX UT series only Document Version ...

Page 54: ...eld call before the destination answers press the TRANSFER button corresponding CO ICD Group INTERCOM or DN button or the hookswitch Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Direct Station Selection DSS button Transferring to an Outside Party Using the SIP Service To transfer a call with announcement Attended Transfer On hook Talk Seize CO line During a conversation PT...

Page 55: ...e Enter outside phone no SLT During a conversation Press Recall hookswitch Dial outside phone number On hook Enter 61 1 6 C Tone Enter outside phone no The availability of this feature depends on your SIP service provider You cannot return to the held call after dialing the destination s number Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a One touch Dialing button store the...

Page 56: ...tification is sent to the busy extension user to notify him or her that a new incoming call is waiting The extension can then answer the second call by either disconnecting the current call or placing it on hold One of the following notification methods can be assigned for each extension depending on the type of telephone being used Default Call Waiting Tone Call Waiting Tone A call waiting tone i...

Page 57: ...nd then talk to the new party PT PS Press HOLD While hearing a tone Disregard this step if both parties are extensions Talk to the new party OR CO OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM SLT While hearing a tone Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone Document Version 2014 11 Operating Manual 57 1 3 12 CALL WAITING FEATURES ...

Page 58: ... S CO DN After talking to the new party second call you can disconnect 2 1 or hold 2 2 it and then retrieve the first call 2 1 To disconnect the second call and then talk to the original party PT PS During a conversation Off hook On hook Talk to the original party OR CO OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM 58 Operating Manual Document Version 2014 11 1 3 12 CALL WAITIN...

Page 59: ... KX UT136 KX UT248 KX UT670 During a conversation Off hook On hook Talk to the original party Press the flashing DN or S CO OR S CO DN PT SLT PS During a conversation Off hook On hook Talk to the original party Enter 50 0 5 C Tone Document Version 2014 11 Operating Manual 59 1 3 12 CALL WAITING FEATURES ...

Page 60: ...f both parties are extensions Talk to the original party Off hook On hook Talk to the new party OR CO OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM KX UT113 KX UT123 Press HOLD During a conversation Talk to the original party Off hook On hook Talk to the new party Press HOLD 60 Operating Manual Document Ver...

Page 61: ...ng on the type of your telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can receive an announcement through the handset Whisper OHCA if you are having a conversation using the handset For more details on each feature refer to 1 3 13 Call Waiting Tone 1 3 46 OHCA Off hook Call Announcement or 1 3 78 Whisper OHCA The cal...

Page 62: ... KX UT series While hearing a tone While hearing a tone PT SLT PS Press FLASH RECALL or EFA Enter 60 6 0 Press TRANSFER or Recall hookswitch OR OR OR EFA To return to the original party repeat the operation In this case the FLASH RECALL button on a proprietary telephone or KX UT series SIP phone must be set to External Feature Access EFA mode through system programming The caller s telephone numbe...

Page 63: ...0 or 1 On hook No tone Tone 0 1 OR Enter 732 3 2 7 C Tone To change the tone from a PT refer to 3 1 2 Personal Programming For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 14 Character Entry You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be programmed Document Version 2014 11 Operati...

Page 64: ...Table 1 Standard mode 64 Operating Manual Document Version 2014 11 1 3 14 Character Entry ...

Page 65: ...that use the same button consecutively e g G and I you must press this button or the FWD DND button after entering the first character If the SELECT button is pressed the characters for each button will be displayed in reverse order To toggle between Table 1 and Table 2 when using a KX NT300 series except KX NT321 KX NT500 series telephone press the leftmost soft button Document Version 2014 11 Op...

Page 66: ... newly lit DN button is lit up for the call To establish a conference call Press CONF Dial desired phone number Seize a CO line before dialing an outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party Press CONF or TRANSFER OR C Tone C Tone Press CONFERENCE Press CONFERENCE Dial desired phone number Seize a CO line before dialing an outsi...

Page 67: ... before dialing an outside phone number Press TRANSFER C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize a CO line before dialing an outside phone number Press Recall hookswitch C Tone Document Version 2014 11 Operating Manual 67 1 3 15 Conference ...

Page 68: ...M corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties OR 3 C Tone CO SDN PDN OR OR OR CO OR ICD Group SDN PDN OR OR To add four or more parties to a conference PT PS KX UT series For KX UT670 Press Start Conference Press CONF Press CONF Dial desired phone number desired phone no Seize a CO line before dialing an outside phone number Talk Dur...

Page 69: ...ponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone OR CO OR ICD Group SDN PDN OR To talk to two parties alternately in a three party conversation PT PS During a conversation Press TRANSFER During a conversation SLT Press Recall hookswitch Document Version 2014 11 Operating Manual 69 1 3 15 Conference ...

Page 70: ...e with a maximum of eight parties comprising intercom or CO lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties Non KX UT series SIP phone users cannot originate a conference call but can be added as a member When a KX UT series SIP phone user originates a conference call and one of the other...

Page 71: ... the conversation continue your extension must be enabled to transfer calls to CO lines through COS programming 1 3 16 Conference Unattended The person who originated a conference can leave the conference and allow the other parties to continue the conversation KX UT series SIP phone users If you originated a conference you cannot leave the conference and allow the other parties to continue the co...

Page 72: ...a conversation On hook PT PS Time limit Both parties will hear an alarm tone before a specified timeout The originating extension user will hear an alarm tone before timeout The call is disconnected when the timer runs out unless the originating extension returns to the conference Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Conference button 72 Operating Manual Document V...

Page 73: ...l members assigned in the conference group you will hear a reorder tone and cannot make a conference group call When making a conference group call to an outside party the CLIP number for that call will be the one you select for making calls to a CO line Refer to 1 3 54 Private Network Features CLIP Calling Line Identification Presentation Conference Mode If this mode is selected through system pr...

Page 74: ...rence group call can be automatically answered without going off hook This mode is selected through system programming If using an SLT or SIP phone the caller can only originate a conference group call and cannot control the called parties call status manually For a caller To end a conversation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press ...

Page 75: ...of the digits 0 through 9 When is used for an entry code no one can join a conversation that is already in progress must be used by itself i e you may not combine it with numeric digits For details refer to Join After Time Out With PTs and KX WT125 KX TCA185 KX TCA285 KX TCA385 PSs a conference group call can be automatically answered without going off hook This mode is selected through system pro...

Page 76: ...onversation with the party who registered after the current party on call in the Conference Group To end a conversation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call...

Page 77: ...or reply Talk Introduce the called party to the conversation A maximum of 32 parties including the caller can join the conference Also depending on system settings a maximum of 32 parties including the caller can join the conversation Push to Talk for PT SLT PS users If the Broadcast Mode and this mode are selected through system programming the called PT SLT PS users can join the conversation by ...

Page 78: ...rence Mode and Broadcast Mode For security reasons you can set a specific entry code for the conference group call To join the conversation extensions outside telephones have to enter the same entry code Therefore you have to inform the parties to be added to the conversation of the entry code in advance For an extension originating the conversation To make a conference group call with an entry co...

Page 79: ...been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached the maximum number of participants this feature cannot be used to join the conversation Starting a Conference Group Call using Hands free Answerback...

Page 80: ...gh DISA When outside callers access extensions in the PBX a prerecorded message greets the caller and gives information about how to access an extension You do not need the operator s assistance You may be able to access system features or call an outside party with your password depending on the security mode 80 Operating Manual Document Version 2014 11 1 3 19 DISA Direct Inward System Access ...

Page 81: ...curity Mode Enter 47 Dial your extension number or enter and then verification code Dial desired extension number 7 4 desired extension no Dial desired extension number desired extension no R B Tone DISA message R B Tone DISA message C Tone D Tone PIN Personal Identification Number your extension no verification code OR extension PIN OR verification code PIN Document Version 2014 11 Operating Manu...

Page 82: ...e phone no extension PIN PIN Personal Identification Number your extension no verification code OR OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension ...

Page 83: ...ssage 1 3 20 DND Do Not Disturb DND Do Not Disturb DND Override Switching FWD DND Status Using Fixed FWD DND Button DND Do Not Disturb You can set this feature to prevent incoming calls from ringing at your extension This can be useful for example when you are in a meeting or busy To set cancel On hook Enter 1 to set or 0 to cancel PT SLT PS SIP Extn Set Cancel 1 0 OR Off hook Enter 71 1 2 0 Both ...

Page 84: ...customized button is always in FWD DND Cycle Switch Mode the mode cannot be changed If your extension has set this feature a calling extension will hear DND tone If this feature is set the Call Forwarding FWD feature does not work Specified extensions can override this feature and call DND extensions DND Override When making a call using an SDN button to a PDN extension with DND set this feature w...

Page 85: ...y For KX UT670 SIP phone users There is no physical FWD DND button on the phone To set and clear the FWD DND status refer to the documentation for your phone To switch the FWD DND status for outside calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls is displayed Press the fixed FWD DND button again to switch the status To...

Page 86: ...ter 0 or 1 This step can be omitted To set and clear FWD DND for all calls KX UT113 KX UT123 KX UT133 KX UT136 KX UT248 Press UP or DOWN with the Navigator Key to select the desired item Press the fixed FWD DND button FWD DND Off While on hook Press ENTER to set OR A confirmation tone will be heard FWD DND off Do Not Disturb DND on 1 3 21 Door Open A preprogrammed extension can open a door from th...

Page 87: ...SLT PS SIP Extn On hook Enter 5 5 C Tone The door open will be triggered for a specified time period 1 3 22 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone and talk to the person through the doorphone To call from the doorphone Press doorphone button Doorphone Talk C Tone Document Version 2014 11 Operating Manual 87 1 3 22 Doorphone Call ...

Page 88: ...mera is registered to a contact The doorphone number is registered to the contact and Doorphone is selected as the label for the phone number For details about the settings refer to the documentation for your phone To call the doorphone Talk Off hook Enter doorphone number 2 digits doorphone no Enter 31 3 1 C Tone PT SLT PS SIP Extn If no one answers a doorphone call within a specified time period...

Page 89: ...y telephone or KX UT series SIP phone must be set to External Feature Access EFA mode through system programming Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit an External Feature Access EFA button 1 3 24 Executive Busy Override Executive Busy Override Executive Busy Override Deny Executive Busy Override A preprogrammed extension can call someone who is busy on the telephone a...

Page 90: ...ies in the conversation Party joining the call During a conversation C Tone Talk A three party conversation is now established Press red CO or SDN CO SDN OR SIP phone users cannot use this feature but other extensions can call them using Executive Busy Override To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is possible for an...

Page 91: ...r users to interrupt calls To set PT SLT PS SIP Extn Off hook On hook Enter 1 to prevent or 0 to allow Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone 1 3 25 Extension Dial Lock You can lock your extension so that other users cannot make unauthorized outside calls This feature is also known as Electronic Station Lockout To lock Off hook On hook PT SLT PS SIP Extn Enter 77 Enter 1 1 7 7 C Tone Document...

Page 92: ...on PIN extension no your extension no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If the wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize a CO line before entering an outside phone number C Tone D Tone PIN Personal Identification Number After you make an outside call Extension Dial Lock is automatically activated a...

Page 93: ... 7 C Tone After performing Extension Feature Clear the setting of Call Waiting becomes Enable Tone In this case dial tone 2 will be heard when you go off hook 1 3 27 Extension PIN Personal Identification Number You can assign a password to each extension The following features require an extension PIN 1 Screening calls 1 6 Unified Messaging Features 1 6 6 Other Features Live Call Screening LCS 1 3...

Page 94: ...phone calls will be made if a third party discovers your password extension PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly Valid numbers for an extension PIN are 0 through 9 If the ...

Page 95: ...Sensor Preprogrammed extensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call PT SLT PS SIP Extn Off hook On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop Dial Tone Definitions 5 4 Tone 1 3 30 FWD Call Forwarding FWD Call Forwarding Remote FWD FWD DND Settings Using Fixed F...

Page 96: ... From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times You can set the UM group s floating extension number as a forward destination You can set the floating extension number of a voice mail group or the SVM feature as a forward destination You can set ...

Page 97: ...ur extension no On hook Dial your extension number Enter 7 or 8 7 8 Follow Me Follow Me Cancel Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire C Tone When using a proprietary telephone you can set or cancel Call Forwarding by pressing the FWD DND button fixed button instead of 710 When using a KX UT series SIP phone except KX UT670 you can also ...

Page 98: ...ICD Group extension no Off hook 5 6 4 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter CO line access number and then outside phone number OR destination extension no Max 32 digits outside phone no CO line access no C Tone ICD Group Incoming Call Distribution Group For Cancel go on hook directly after en...

Page 99: ...D status and set the FWD destination refer to FWD DND Settings Using Fixed FWD DND Button Note A FWD DND button customized button is always in FWD DND Cycle Switch Mode the mode cannot be changed Transferred outside calls are also forwarded to the destination assigned for outside calls When intercom calls are set to be handled differently from outside calls forwarding type forward destination we r...

Page 100: ...tary telephone PT or KX UT series SIP phone except KX UT670 you can easily switch the FWD DND status and set the forward destination for outside intercom calls with the FWD DND button fixed button For PT users it is also possible to set outside telephone numbers e g your cellular phone as forward destinations for up to 4 Virtual PSs in an Incoming Call Distribution ICD group to ring together with ...

Page 101: ... for outside calls is displayed Press the fixed FWD DND button again to switch the status To switch FWD DND status for intercom calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 When you switch the FWD DND status any FWD destination that wa...

Page 102: ...off DND on 1 2 5 3 4 FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer OR destination extension no max 32 digits outside phone no CO line access no While on hook when in FWD DND Setting Mode Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted 102 Operating Manual Document Version 2014 11 1 3 30 FWD Cal...

Page 103: ...le on hook Press ENTER to set OR A confirmation tone will be heard FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer FWD All FWD BSY FWD NA FWD B NA FWD DND off DND on Enter To set the timer for No Answer and Busy No Answer PT Press the fixed FWD DND button Press STORE to set While on hook when in FWD DND Setting Mode Enter time seconds 0 120 time A confirmation tone will be heard 3 Enter 3 ...

Page 104: ...signed as member 1 in each ICD group can perform the settings for virtual PSs It is possible to switch the forwarding status on off of a virtual PS by entering the number 4 7 of that extension then pressing the fixed FWD DND button instead of pressing the AUTO DIAL STORE button 1 3 31 Hands free Answerback You can answer an incoming call without going off hook as soon as the line is connected When...

Page 105: ...KX UT series When performing hands free operation If it is difficult to hear the other party s voice Increase the volume using the Navigator Key Jog Dial or Volume Key If the other party has difficulty hearing you Decrease the volume If the other party reports that your voice echoes Use the telephone in a room that has curtains carpeting or both If parts of the conversation cannot be heard If you ...

Page 106: ...he headset jack of the telephone This feature is also known as Handset Headset Selection To talk using the headset PT KX UT series Press SP PHONE To use the handset during a conversation using the headset PT KX UT series Off hook To talk in hands free mode during a conversation using the headset PT KX UT133 KX UT136 KX UT248 KX UT670 Press red Headset Headset The Headset button light shows the cur...

Page 107: ...product Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause minor noise For KX UT248 and KX NT560 telephone users You may not be able to use all of the functionality available on a Bluetooth headset For example redialing will not work with a REDIAL button on a Bluetooth headset and during hands free mode you cannot swi...

Page 108: ...Release DSS desired phone no OR To talk to a waiting caller Press Answer Talk PT While hearing a call waiting tone Answer To transfer an outside call to an extension with a one touch operation Press DSS PT During a conversation Press Release The called party answers The other party is placed on hold and the destination extension is called immediately DSS Release 108 Operating Manual Document Versi...

Page 109: ...tely for guest rooms Note Hospitality features cannot be used at the same time as the Supervisory Monitor ACD Control feature Refer to 4 1 3 Supervisory Monitor ACD Control For details consult your system administrator Features Description Room Status Control An extension assigned as a hotel operator can set the check in check out cleaned up Ready or Not Ready status of rooms remotely 1 3 61 Room ...

Page 110: ...ired party s phone number before the preprogrammed number is dialed You should assign the intercom line as the seized line when going off hook Preferred Line Assignment Outgoing It is possible to increase the delay before Hot Line is activated through system programming This can be useful if you require more time after going off hook to dial another telephone number or extension number Customizing...

Page 111: ...can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually 1 3 41 ICD Group Features Manual Queue Redirection Call Forwarding FWD for your ICD Group You can set a forward destination for your ICD group Call Forwarding FWD for your Incoming Call Distribution Group 1 3 37 ICD Group Features Call Log History for ICD Group An extension assigned ...

Page 112: ...39 Average Waiting 01 06 EXIT CLEAR While the Call Log History is displayed 6 Line Display PT If the accumulated data exceeds the maximum number that can be displayed 99999 is shown on the display To reinitialize the display clear the Call Log History For information about other supervisory features refer to 1 3 42 ICD Group Features Supervisory 1 3 38 ICD Group Features Incoming Call Queue Monito...

Page 113: ... 39 ICD Group Features Log in Log out You can control your status in an incoming call distribution ICD group When in the Log out mode incoming calls to the group will not ring at your extension When you return calls will again ring at your extension Default Log in Even if your extension is logged in you can have a specified time period wrap up time when you will not receive calls after completing ...

Page 114: ...hook PT PS Press Log in Log out Log in Log out Specified OR All ICD Group extension no Enter ICD Group extension number or ICD Group Incoming Call Distribution Group KX UT133 KX UT136 KX UT248 KX UT670 While on hook Press Log in Log out for all groups or Log in Log out of a specified group Log in Log out of a specified group OR Log in Log out for all groups 114 Operating Manual Document Version 20...

Page 115: ...P Extn On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone To set cancel Not Ready mode or to leave Wrap up mode To enter Ready mode PT PS KX UT133 KX UT136 KX UT248 KX UT670 Wrap up While on hook Press red or flashing red Wrap up Document Version 2014 11 Operating Manual 115 1 3 39 ICD Group Features Log in Log out ...

Page 116: ...s For more information refer to 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control For information about other ICD group features refer to 1 3 36 ICD GROUP FEATURES Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Log in Log out button a Log in Log out of a specified group button or a Wrap up button 1 3 40 ICD Group Features Log in Log out Monitor and Remote C...

Page 117: ...SPRVS 6 Line Display PT While in Log in Log out monitoring mode the lights of DSS buttons for the ICD group members indicate their status as follows Off Out of the ICD group Green on Log in mode Ready The extension user is ready to answer calls Flashing Green Log in mode Not Ready The extension user is not ready to answer calls Red on Log out mode To change the Log in Log out mode Press desired DS...

Page 118: ... preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level For information about other ICD group features refer to 1...

Page 119: ...he corresponding DSS button 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control Call Log History The supervisor extension can confirm the incoming call log for the ICD group 1 3 37 ICD Group Features Call Log History for ICD Group Using these features for example if extension 101 is logged out but the user is at his her extension and Incoming Call Queue Monitor shows that a call is...

Page 120: ...ng Time 02 18 EXIT LOG SPRVS Date and time Floating extension number name of ICD group The number of queued calls The longest queuing time Monitoring starting date and time Total number of incoming calls Total number of overflowed calls The number of lost calls Average queuing time JAN 31 08 10AM FRI PROG INFO RING MENU For information about other ICD group features refer to 1 3 36 ICD GROUP FEATU...

Page 121: ...ed extension is busy or does not answer OR 4 C Tone To leave cancel a message waiting indication PT and SLT PT SLT PS SIP Extn KX UT series Off hook Enter 1 to leave or 0 to cancel On hook Enter desired extension number Leave Cancel 1 0 OR 0 7 Enter 70 desired extension no C Tone Document Version 2014 11 Operating Manual 121 1 3 43 Message Waiting ...

Page 122: ... PT SLT PS Off hook Press MESSAGE or enter 70 and then 2 Talk OR 0 2 7 While on hook KX UT series Press MESSAGE Off hook Talk Off hook Enter 70 SIP Extn Talk 0 2 7 Enter 2 Performing this operation after receiving multiple waiting indications will call back the extension that left the most recent message waiting indication 122 Operating Manual Document Version 2014 11 1 3 43 Message Waiting ...

Page 123: ...ttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor the message waiting notifications of other telephones A single line telephone extension user will receive a special dial tone as message waiting notification when going off hook The message waiting lamp of a single line telephone can also let you know th...

Page 124: ...e SP PHONE button light shows the current status as follows Off The voice is heard through the handset On The voice is heard through the speaker and the handset This feature is only available with certain proprietary telephones and requires system programming 1 3 46 OHCA Off hook Call Announcement During a conversation you can be informed of a waiting call with a voice announcement You can hear th...

Page 125: ...ation about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 47 One numbered extension Two telephones connected to the PBX can be set to share 1 extension number and both telephones can be set to ring One numbered Extension feature You can choose whether the sub extension associated with the main extension will ring when an incoming call is received To set Enter extension number ...

Page 126: ...X UT670 Press One touch Dialing Off hook One touch Dialing Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a One touch Dialing button store the desired phone number or feature number 1 3 49 Paging Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group ...

Page 127: ...9 Talk dial key The following are extensions that cannot receive a paging announcement Portable station Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in DND mode Non KX UT series SIP phone System programming may be required for some IP PT users to receive paging announcements Even if the announcement is not pagin...

Page 128: ... group no 3 3 C Tone Press TRANSFER or Recall hookswitch OR OR Announce Talk On hook During a conversation SIP Extn Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone KX UT series Press TRANSFER Other than KX UT series Press HOLD OR OR HOLD OR After ...

Page 129: ...ne telephone connected in parallel will ring or not when an incoming call is received Default Ring Off hook On hook DPT Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 3 9 C Tone Even if No ring is selected calls can be made and answered on the single line telephone by lifting the handset If you go off hook while your paralleled telephone is in use the call will switch over to you Do...

Page 130: ...One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension When a call is made from another extension a PDN extension will receive a call waiting tone The button light of each PDN SDN button shows the current status as follows Light Pattern PDN Button Status S...

Page 131: ...e using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension as normal by pressing the SDN button When an SDN button is in Standard SDN Key Mode you can dial a telephone number while hearing a dial tone instea...

Page 132: ...n a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button To transfer a call to a PDN extension On hook Talk During ...

Page 133: ...ecting preprogrammed sign in and sign out messages In a hotel type environment this feature can be used to record room information from a room extension For a list of preprogrammed messages consult your dealer To record Off hook On hook Enter 761 Enter message number 1 8 Enter parameter if required PT SLT parameter Enter 7 6 1 message no C Tone Depending on the content of the selected message you ...

Page 134: ...blished Talk C Tone Only an S CO button can be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook 1 3 54 Private Network Features CLIP Calling Line Identification Presentation When making a call through a private network you can present your preprogrammed telephone number to the called party You can select the telephone numbe...

Page 135: ...riction When making a call through a private network you can select whether the called party can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Enter 7 1 Show Prevent 0 1 OR 1 7 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset CLIR button while on hook There is no CLIR button on KX UT series SIP phones The CLIR button light s...

Page 136: ...ion OR 1 2 Enter 7 2 2 7 C Tone 1 3 57 Private Network Features COLR Connected Line Identification Restriction When receiving a call through a private network you can select whether the caller can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Show Prevent 0 1 OR 0 7 Enter 7 0 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset ...

Page 137: ...ettings of your PBX To call with one touch PT PS Off hook Press NDSS Talk NDSS To start monitoring another PBX extension after customizing an NDSS button go off hook press the NDSS button and go on hook The NDSS button light will show the current status as follows Off The extension is idle Red on The extension is busy Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Network Di...

Page 138: ...ress REDIAL to retry If you want to log outgoing intercom calls to the outgoing call log consult your System Installer If you have seized a CO line pressing the REDIAL button will be ignored if the last number you dialed was an extension 1 3 61 Room Status Control In a hotel type environment an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the room i...

Page 139: ...ton Room102 Room103 Room104 Room105 Check in button Check out button Rooms 101 and 103 are currently in checked in status Cleaned up button c The lights of other buttons may not show their normal display d The hotel operator s extension is considered to be busy Callers to that extension will hear a busy tone To check in a guest Press Check in Dial extension number and then press ENTER or press des...

Page 140: ...ne Display PT Room 1234 Confirm check out NO YES Enter Room Number EXIT ENTER To continue After check out Remote Extension Dial Lock is activated and outside calls from the room extension are restricted Refer to 2 1 5 Remote Extension Dial Lock After check out wake up call and Call Log information for the room extension are cleared automatically In addition features set on the room extension are r...

Page 141: ...X UT670 only The KX NT366 KX NT560 IP PT and KX UT248 KX UT670 SIP phone have flexible buttons with an LCD screen next to the buttons For KX NT366 The KX NT366 IP PT has 12 flexible buttons and the telephone s display shows which feature telephone number or extension number is assigned to each button You can press the NEXT PAGE key to display 3 other sets pages of 12 flexible button assignments A ...

Page 142: ...mpany A Company B Company C Company D Page 2 S CO1 S CO2 S CO3 S CO4 S CO5 S CO6 S CO7 S CO8 Page 1 Bank Home Sales 1 Sales 2 DN 1 DN 2 DN 3 DN 4 For KX UT248 The KX UT248 SIP phone has 8 flexible buttons and the telephone s display shows which feature telephone number or extension number is assigned to each button You can press the Page keys to display 2 other sets pages of 8 flexible button assi...

Page 143: ...he displayed text for the button For details about customizing buttons refer to 3 1 4 Customizing the Buttons For KX UT248 and KX UT670 users You can customize the flexible buttons and set the displayed text for each button using Web Maintenance Console For details about customizing buttons refer to Customizing the Flexible Buttons in Editing Settings in Web Maintenance Console in 3 2 1 User Progr...

Page 144: ...ook Press AUTO DIAL or enter OR To call using a directory refer to 1 4 3 Directories For SIP phone users Telephones display only personal speed dialing numbers 1 3 64 Speed Dialing System You can make calls using speed dialing numbers stored in the PBX PT SLT PS SIP Extn Off hook Dial system speed dialing number 3 digits system speed dialing no Press AUTO DIAL or enter OR To call using a directory...

Page 145: ... the Message button light or Message Ringer Lamp will not turn on to tell you that a voice message has been received You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes In that case wait a few minutes and try again If the used recording space including greeting messages and voice messages left by callers for the SVM feat...

Page 146: ...y Press STORE or any dial key 0 9 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard To play back PT SLT PS Off hook Enter 38 2 Enter 2 8 3 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard This step can be omitted 146 Operati...

Page 147: ...r 38 8 Enter 8 8 3 C Tone Record message 1 0 2 3 Day Night Lunch Break Enter the desired time mode 1 Enter 1 Example You have reached John I am sorry I am out for lunch right now Please leave a message C Tone OR dial key Press STORE or any dial key 0 9 The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard...

Page 148: ...itted To clear 0 Enter 0 C Tone On hook PT SLT PS Off hook Enter 38 8 Enter 8 8 3 1 0 2 3 Day Night Lunch Break Enter the desired time mode If both the greeting message for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain time mode the normal greeting messa...

Page 149: ...he SVM feature Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 The default floating extension number 591 for the SVM feature depends on system programming For more information consult your System Administrat...

Page 150: ...eting message Record message OR dial key On hook or press any dial key 0 9 Voice message recording will stop you will hear a notification tone and the call will be disconnected in the following cases a the recording time for the voice message reaches the preprogrammed limit default 120 seconds b the recording space for the SVM feature reaches the limit When you are on the phone you can transfer th...

Page 151: ...pears Off hook PT SLT PS Off hook Enter 38 8 3 3 Enter 3 PT SLT PS Off hook OR Press MESSAGE or enter 702 7 0 2 To clear the voice message that you are listening to PT SLT PS While hearing the voice message 3 Enter 3 1 OR Press STORE or enter 1 to confirm Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described abov...

Page 152: ...llers Caller s Name Caller s Telephone Number Time recording started Voice Message Status New is displayed for voice messages that have not previously been listened to Old is displayed for voice messages that have previously been listened to Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used Only users of a 6...

Page 153: ...arm tone PIN Personal Identification Number Enter 38 8 3 3 Enter 3 C Tone D Tone When you press the Message button to play back voice messages while on hook Display Lock is temporarily deactivated after you enter the extension PIN To clear voice messages from the SVM Log PT While on hook Press TRANSFER Press STORE Press MESSAGE until desired SVM Log appears Document Version 2014 11 Operating Manua...

Page 154: ...tone when you try to leave a voice message directly in the message box of another extension that message box is unavailable You can enter another extension number by pressing When accessing your message box from an outside telephone you cannot call back callers who have left voice messages by pressing 4 while hearing the voice message To listen to voice messages left in the message box of another ...

Page 155: ... Your Message Box 1 3 66 TAFAS Trunk Answer From Any Station You can be notified of incoming outside calls through an external speaker These calls can be answered from any extension Through an external speaker Off hook PT SLT PS Talk While hearing a tone Enter 42 2 4 C Tone Dial external pager number 1 digit external pager no You can also receive a paging announcement via a speaker with this opera...

Page 156: ...ff hook PT SLT SIP Extn Once Daily 0 1 OR 1 Enter 760 Enter 1 6 0 7 C Tone AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM or enter hour 00 23 and minute 00 59 hour minute OR OR hour minute 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook PT SLT SIP Extn 0 Enter 760 Enter 0 6 0 7 C Tone To stop or answer the ringbac...

Page 157: ...rvice on the display Press TRANSFER or Time Service Day Night Lunch Break While on hook PT Time Service Day Night Lunch Break OR The Time Service Day Night Lunch Break button light always shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current status by pr...

Page 158: ...MAIL FEATURES The following services are available using a Voice Processing System Features Description Voice Mail Integration You or an outside party can access the Voice Processing System from a telephone 1 3 73 Voice Mail Features Voice Mail Integration Live Call Screening LCS Using a Panasonic Voice Processing system that supports digital integration e g KX TVA series you can monitor a call wi...

Page 159: ...rm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private Personal Programming Set the extension PIN Personal Identification Number Set the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Scre...

Page 160: ...ws Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswitch Only the handset monitoring in the Privat...

Page 161: ... Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation PT PS One touch Two way Transfer The Two way Record button light Two way...

Page 162: ...n tone when going off hook You can also transfer received outside calls to a mailbox so that calling parties can leave messages If you create a Voice Mail Transfer button on your phone the transfer is done without knowing the mailbox number Voice Mail Transfer The duration for recording depends on the voice processing system Using the Voice Mail Transfer button you can also perform the following o...

Page 163: ...ed extension no To transfer your own call to the called extension s mailbox PT PS Off hook Dial extension number or press DSS OR extension no DSS R B Tone B Tone DND Tone OR OR OR Press Voice Mail Transfer Voice Mail Transfer To listen to messages Press MESSAGE or Voice Mail Transfer or enter voice mail floating extension number Off hook PT SLT PS OR voice mail floating extension no Voice Mail Tra...

Page 164: ...calls without having to program the extension themselves The hotel operator can also confirm the current timed reminder setting for a room extension This feature can also be set from a room extension Timed Reminder The most recent setting will be valid no matter which extension made the setting For information about setting a Timed Reminder refer to 1 3 67 Timed Reminder To set On hook Off hook En...

Page 165: ...der Answer 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a timed reminder has been set or not by following the steps shown above If set a confirmation tone will be heard For information about other Hospitality features refer to 1 3 34 HOSPITALITY FEATURES 1 3 75 Walking COS You can use your calling privileges Class of Service at another extension You can override restric...

Page 166: ...ear an alarm tone 7 4 Dial DISA phone number DISA phone no extension no your extension no R B Tone DISA message extension PIN C Tone D Tone PIN Personal Identification Number From Outside Telephone Dial desired phone number or desired feature number desired phone no OR desired feature no Seize a CO line before entering an outside phone number 1 3 76 Walking Extension You can exchange the settings ...

Page 167: ...emselves Therefore you have to register a Bluetooth wireless headset on each desired extension For details about registration refer to Bluetooth Registration in 3 1 2 Personal Programming 1 3 77 Walking Extension Enhanced In addition to exchanging the settings between extensions Walking Extension you can change the status of your extension to Service in or Service out Enhanced Walking Extension Se...

Page 168: ...us to Service in at the branch office to have his her own extension settings available at the extension Example b When two users share one telephone Service in Extn No 102 User B Service out Extn No 102 Service out Extn No 102 Service out Service in Extn No 101 Service out User A Extn No 101 Service in Extn No 101 Service out Extension Status Service in Service out Service in In this example exten...

Page 169: ...cation number PIN is required to use this feature Refer to 1 3 27 Extension PIN Personal Identification Number Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT 1 3 78 Whisper OHCA During a conversation you can be informed of a waiting call with a voice announcement You cannot talk to the caller but you can hear the caller speaking through the handset To set cancel fo...

Page 170: ...rectory Number Extension For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 79 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT SLT or SIP phone When in this mode incoming calls to a wired telephone also ring the paired PS To set PS Enter extension number of the paired telephone Press CANCEL PS extension no Press TALK Enter 48 4 8 1 C Tone ...

Page 171: ...ies except KX NT321 KX DT300 series except KX DT321 KX NT136 Telephone Caller s Name Information Caller s Phone Number Date Time call received Answered or Not Answered Confirmed or Not Confirmed KX TD7695 KX TD7685 KX TD7694 KX TD7684 KX TD7690 KX TD7680 KX TD7696 6 line display PT 3 line display PT except KX T7633 KX T7630 KX T7433 1 line or 2 line display PT KX NT321 KX NT265 KX DT321 Wireless p...

Page 172: ...UT series SIP phone users Both outside call information and intercom call information is recorded automatically in the incoming call log For details about using the call log refer to the documentation for your KX UT series SIP phone The following PSs can use the incoming call log information in the same way as a wired PT when they receive a call from other extension including TIE KX TCA185 KX TCA2...

Page 173: ...n Press Call Log or Up or Down until desired party appears Call Log OR To call Off hook While viewing the log information Display PT Press Call Log or Up or Down until desired party appears Call Log OR To store the caller s information in personal speed dialing Press STORE Display PT While confirming the log information Press Call Log or Up or Down until desired party appears Call Log OR Document ...

Page 174: ...e from the telephone company will not be logged in the call log Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Call Log button or Call Log for ICD Group button 1 4 2 Call Log Outgoing You can redial using the outgoing call log PS users Refer to the documentation for your phone KX UT series SIP phone users Refer to the documentation for your KX UT series SIP phone To call KX ...

Page 175: ...Press Up or Down until desired number appears System programming is required for this operation This operation is available only for PTs with a display To store the caller s information in personal speed dialing Press STORE When the desired party is displayed Display PT Document Version 2014 11 Operating Manual 175 1 4 2 Call Log Outgoing ...

Page 176: ...me Press Press 1 2 3 5 4 Initial Display Press until desired number is selected You can lock your call log display by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Personal Programming If a call arrives while you are using the call log the call log display will be replaced with the caller s information To enter chara...

Page 177: ...directory appears Press Up or Down until desired party appears While on hook Off hook The display order is as follows One time Personal Speed Dialing Directory Two times System Speed Dialing Directory Three times Extension Number Directory To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialing directory by using an extension PIN Personal Identification N...

Page 178: ...mber in the Personal Speed Dialing Directory Enter the name to be displayed for the number 12341115678 PROG CLEAR STORE 00 12341115678 Name EXIT ENTER 00 12341115678 Ann ABCD EXIT CLEAR ENTER Press to store 1 2 3 While on hook enter the phone number you want to store 4 OCT 27 03 13PM THU PROG INFO RING MENU Initial Display Press to store Telephone number and name on the display are stored using th...

Page 179: ...4 Automatic Callback Busy Camp on Call Pickup Directed You can pick up a call ringing at a specified extension 1 3 9 Call Pickup Call Pickup Group You can pick up a call ringing at another extension within a call pickup group 1 3 9 Call Pickup Doorphone Call You can call a doorphone 1 3 22 Doorphone Call Door Open You can open a door 1 3 21 Door Open External BGM A manager extension can turn on of...

Page 180: ...ck Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER 12341115678 MENU Call Back Cancel Call Pickup Directed Enter extension number and press Call Pickup Group Enter call pickup group number and press Press You are connected with the caller and the caller s number is displayed Press or ENTER Press or ENTER Press or ENTER You are connected with the caller and the call...

Page 181: ... Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER D01 Door MENU OPEN Doorphone Call Enter doorphone number and press Press or ENTER Door No EXIT SET Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Door01 Open Door Open Enter doorphone number and press Press or ENTER The BGM starts playing Document Version 2014 11 Ope...

Page 182: ...IT ENTER An alarm tone will be heard at the paged extensions and you can start your page External Relay01 KX UT series While on hook Press Up or Down until the feature appears Press Menu Menu OR OR Features Refer to Group Paging You can make a voice announcement through the built in speakers of proprietary telephones PTs and or external speakers 1 3 49 Paging Directed Call Pickup You can pick up a...

Page 183: ...up 1 3 9 Call Pickup Data Line Security You can protect the line against audible notification tones such as a call waiting tone during a conversation 1 3 18 Data Line Security For KX UT670 users Tap Feature access code instead of pressing Up or Down Document Version 2014 11 Operating Manual 183 1 4 4 System Feature Access ...

Page 184: ...ome features may not be available for cellular phones depending on the type of CO line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an analog CO line you cannot talk to the destination party after dialing an extension number You ...

Page 185: ...mber During a conversation you can make a call to an outside phone number and transfer a call to it To transfer During a conversation Cellular Phone D Tone Enter On hook Talk This step can be omitted The party is placed on hold outside line group no 8 OR Dial outside phone number outside phone no 9 Enter automatic line access number or enter outside line group access number and then outside line g...

Page 186: ...versation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter 186 Operating Manual Document Version 2014 11 1 5 1 Cellular Phone Features ...

Page 187: ... Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone D Tone Enter Document Version 2014 11 Operating Manual 187 1 5 1 Cellular Phone Features ...

Page 188: ...tures such as listening to messages personal greetings etc may be limited according to the COS settings for your mailbox Before You Begin In order to use the Unified Messaging system as a subscriber you need to know the following information The System Manager can help you if you do not know this information The extension number that you should dial in order to access the Unified Messaging system ...

Page 189: ...ere are 2 ways to log in to your mailbox Manual Log in Manual Log in is necessary when logging in to your mailbox using someone else s extension or when Automatic Log in is not enabled for your mailbox Automatic Log in When logging in to your mailbox from your own extension you do not need to enter any special commands or your mailbox number The UM group s default floating extension number depends...

Page 190: ...rd Enter your mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR PT SLT PS SIP Extn CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorized access To avoid unauthorized access to the PBX keep the password secret If it becomes known to other...

Page 191: ...rompts you can configure the following items You can configure these items later manually if necessary as explained later in this section This feature may be disabled by the System Administrator or System Manager for your mailbox You may be asked to enter your password after logging in to your mailbox If you do not know this password ask your System Administrator The subscriber tutorial may be sim...

Page 192: ... 1 Enter 2 to accept 2 2 1 3 4 Review Accept Record the message again Add Delete and exit On hook Enter 2 to accept Enter your new password and Enter 1 OR Log in to your mailbox State your name C Tone Record your greeting message C Tone To record your greeting messages Enter the desired option CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against u...

Page 193: ... might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day Personal Greeting for Caller ID Heard by callers from preprogrammed telephone numbers For details refer to Personal Greetings for Caller ID Temporary Greeting A special greeting that if record...

Page 194: ... Greeting After Hours Greeting Caller ID Greeting Temporary Greeting Absent Message Greeting On hook OR The greeting will be deleted go on hook to finish Log in to your mailbox Record your greeting message C Tone If you go on hook without accepting your new greeting it will not be saved 6 3 1 6 For Caller ID Greeting refer to Personal Greetings for Caller ID OR absent message no 2 caller ID greeti...

Page 195: ...bers to a personalized greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalized greetings and assign 8 callers to each greeting Record your personalized greetings before assigning Caller ID numbers This feature may be disabled by the System Administrator or System Manager for your mailbox T...

Page 196: ...d greeting number 1 4 personalized greeting no Enter 414 1 4 4 Enter 2 to accept 2 Delete the announced number Keep the number and announce the next number then repeat this step 1 2 Enter 1 or 2 Add a Caller ID number then go to STEP B in To assign Caller ID numbers for the first time Delete a Caller ID number Review all assigned Caller ID numbers then go on hook to finish 1 2 Enter the desired op...

Page 197: ... SLT PS SIP Extn Enter 431 On hook Enter 2 to accept 2 Log in to your mailbox 3 1 4 Enter 1 to end recording 1 Enter 433 to delete your subscriber name then go on hook to finish State your name C Tone Common Service Commands and Navigation Commands Commands for Changing the Current Unified Messaging System Service After going off hook and pressing the MESSAGE button 1 Voice Mail Transfer button or...

Page 198: ...h between those services as follows Subscriber service Message Manager service System Manager service 1 If pressed while in Subscriber Service you will be prompted to enter the desired mailbox number 2 If pressed while in Subscriber Service you will return to the Subscriber Service Main Menu Commands 5 and 7 are available only after you have accessed Subscriber Service Some commands may not be ava...

Page 199: ... playing back a message the Unified Messaging system can also announce the message s envelope the date and time of the message and the message sender s information To play messages PT SLT PS SIP Extn Enter 1 3 or 91 Log in to your mailbox Follow the prompts as necessary 1 Voice messages All messages Listen to the message Pressing during message playback will return you to the previous menu You can...

Page 200: ...ack ü ü ü 8 4 During playback only Increase playback volume ü ü ü 8 5 During voice message playback only Set a Bookmark for the voice message To restart message playback press 8 ü ü 8 6 For voice messages only Start playback at the Bookmark for the voice message ü ü 9 During playback only Fast forward ü ü ü Save this message as new After saving the message the next message will be played ü 1 These...

Page 201: ...default Level 4 Level 5 Bookmarks Voice Messages only While listening to a message in your mailbox you can set a bookmark A bookmark lets you easily resume playback from a specific point in a specific message later You can set one bookmark for each message in your mailbox if you set a new bookmark the old one is deleted You cannot set or use bookmarks for deleted messages To set the Bookmark PT SL...

Page 202: ... her own mailbox When replying by leaving a message in the caller s mailbox you can set any of the following Urgent Status The message will be heard before other messages by the recipient Private Status The recipient will not be able to forward the message ensuring privacy Auto Receipt You will receive notification receipt message once the recipient has played back the message Finally you can send...

Page 203: ...ing will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the Unified Messaging system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 Auto Receipt is not enabled by default For m...

Page 204: ...mber and or a mailbox group number mailbox no OR OR personal group distribution list no mailbox group no 1 Transfer the message without recording comments Record comments 2 Enter 1 or 2 OR Enter 2 to accept 2 On hook To record your comments Record your comments C Tone To specify the recipients by name dialing by name PT SLT PS SIP Extn Enter 5 5 Enter 1 to end recording During or after voice messa...

Page 205: ... mailbox is not programmed for Automatic Log in or when you are calling from a telephone number not programmed for Automatic Log in Ask your System Administrator what telephone number you should dial in order to access the Unified Messaging system remotely Remote automatic log in From Outside Telephone Enter 9 when finished 9 On hook Call an extension Call the operator Follow the prompts or enter ...

Page 206: ...r mailbox number your mailbox no Enter 9 when finished 9 OR CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorized access To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Notice When disabling the password requirement ensure that an una...

Page 207: ...r External Message Delivery External Message Delivery List number specifies a group of recipients for External Message Delivery Message Delivery You can send messages to other subscribers You can specify message recipients either by number or by subscriber name To specify the recipients by number Enter the subscriber s mailbox number Enter a Personal Group Distribution List number refer to Persona...

Page 208: ...number mailbox no OR OR personal group distribution list no mailbox group no Go to To record your message Enter 2 to accept 2 To specify recipients by name dialing by name Go to To record your message Enter 1 1 Enter the first 3 or 4 letters of the desired recipient s name 1 Select the announced name Hear the next name Repeat the current name 3 Enter 1 2 or 3 desired recipient s name 2 Continued o...

Page 209: ...an pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message wil...

Page 210: ...to the list 2 On hook 1 Add more subscribers to the list End 2 Enter 1 or 2 OR To continue State the group name C Tone To delete members from personal group distribution lists PT SLT PS SIP Extn Enter 44 4 Log in to your mailbox 4 Enter the desired personal group distribution list number 1 4 desired personal group distribution list no Enter 3 to delete a group member On hook 1 Delete all members t...

Page 211: ...ension numbers and once the party on the other end answers the call your recorded message will be played back You can specify message recipients by Extension number Outside telephone number External Message Delivery List number refer to External Message Delivery Lists Unlike recipients who have their own mailboxes you have no way of knowing who may answer the call when the Unified Messaging system...

Page 212: ...git password Press if you do not want to set a password Enter for immediate delivery Enter 1 to end recording 1 Go to To record your message To set message delivery time go to To set message delivery time Continued on next page Enter 1 1 C Tone To specify an extension instead of an outside telephone number enter the extension number then skip the next step If you are using an ISDN or SIP line in e...

Page 213: ...ous page To set message delivery time Go to To record your message Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the month for delivery and desired day of the month for delivery Enter 2 to accept 2 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To record your message Record your message Enter 2 to accept 2 Enter 1 to end rec...

Page 214: ...ephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator External Message Delivery Lists Your external message delivery lists allow you to send messages to several outside parties and extension users who do not have their own mailboxes at once refer to External Message Delivery You can create...

Page 215: ...ter 1 1 C Tone OR If you are using an ISDN or SIP line in en bloc dialing mode to insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 To delete members from an external message delivery list PT SLT PS SIP Extn Enter 932...

Page 216: ...ord this step will be skipped Enter 1 to end recording 1 Enter 1 to receive the message 1 When a recipient answers the call Enter 2 to reply 2 To end the call press then go on hook to finish 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR On hook Record a reply C Tone If the recipient enters an incorrect password 3 times the system will an...

Page 217: ...creening The system will prompt the caller to record his or her name If you are available to answer calls the system will ring your extension and play back the name of the caller You can then answer the call if you choose If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Intercom Paging The Unified Me...

Page 218: ...se calls are considered busy calls You have set Call Blocking refer to Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You can set one or more of the following for no answer calls and for busy calls separately If you select more than one option the caller will be prompted to select his or her desired option Leaving a Message The system will tran...

Page 219: ...ur calls can be transferred to your Covering Extension in 2 ways By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answer if you are on another call or if you have set Call Blocking it will be transferred to your Covering Extension if you have set Incomplete Call Handling to Transfer to Covering Extension refer to Incomplete Call H...

Page 220: ...ephone if authorized You can do this even when you are away from the office This feature may be disabled by the System Administrator or System Manager for your mailbox There are 6 forwarding settings available FWD All Forwards all incoming calls to a specified extension number FWD Busy Forwards all incoming calls to a specified extension number when you are already on another call FWD No Answer Fo...

Page 221: ... you will need to set Remote Call Forwarding to FWD to Outside once again before the new outside telephone number will be used as the forward destination If you do not do this the old telephone number will continue to be used To set cancel Remote Call Forwarding From Outside Telephone Enter 94 On hook Enter 2 to accept 2 Log in to your mailbox 9 4 Enter the extension number of the transfer destina...

Page 222: ...32 digits including CO line access number outside party s telephone no If you have already stored a telephone number and wish to change it press 1 before continuing To cancel telephone numbers for call transfer to CO line PT SLT PS SIP Extn Enter 563 On hook Log in to your mailbox 6 5 3 This feature must be enabled for your mailbox by the System Administrator If you are using a PRI line you may ne...

Page 223: ...umber Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call to a mailbox P...

Page 224: ...l Transfer Indication tone after going off hook 1 s If using a PS in parallel with a PT or SLT in Wireless XDP Parallel mode you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Voice Mail Transfer button or a Message button 224 Operating Manual Document Version 2014 11 1 6 5 Transf...

Page 225: ...or example to allow callers to place orders or request information from your company You can ask them to record their names address and order or request information and then you can note their information later while playing back their messages If you would like to use this feature you must first be assigned an Interview Mailbox For more information consult your System Administrator To record ques...

Page 226: ...then repeat this step Select a specific question Enter the question number and then repeat this step Enter the desired option If finished go on hook 2 3 4 Message Reception Mode If you have an interview mailbox in addition to your regular mailbox Message Reception Mode determines which mailbox is used when Calls are directed to your mailbox by the Leaving a Message setting of the Incomplete Call H...

Page 227: ...ication during certain hours only called scheduling which is useful if you do not want to be disturbed at night for example For more information on scheduling consult your System Administrator If you turn device notification on for more than one device the lowest numbered device 1 2 or 3 will be used first If notification is not possible for example if your outside telephone is busy the next devic...

Page 228: ...use the Device Notification feature for device number 1 2 or 3 the telephone number for each device should first be assigned To change device numbers PT SLT PS SIP Extn Enter 63 On hook Enter 2 to accept 2 Log in to your mailbox 3 6 Enter the CO line access number needed for making outside calls CO line access no Dial the outside telephone number including area code if needed Enter the desired dev...

Page 229: ... announce the caller name to you when You play back a message from one of the assigned callers The system transfers a call to you from one of the assigned callers The system pages you to inform you that you have a call from one of the assigned callers This feature may be disabled by the System Administrator or System Manager for your mailbox To assign Caller ID numbers and recording names PT SLT P...

Page 230: ...nd announce the next number then repeat this step OR 1 2 Enter 1 or 2 When finished go on hook Delete one number OR 1 2 Enter 1 or 2 On hook Delete all numbers then go on hook to finish The number of callers you can assign for this feature is controlled by the System Administrator Live Call Screening LCS While a caller is leaving a message in your mailbox you can monitor the call without answering...

Page 231: ... the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening This is required only when an extension PIN is stored PIN Personal Identification Number To cancel Live Call Screening Press red Live Call Screening PT PS Live Call Screening Document Version 2014 11 Operating Manual 231 1 6 6 Other Feature...

Page 232: ...utton light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswi...

Page 233: ... again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation PT PS One touc...

Page 234: ...button Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in refer to Remote Access and Toll Saver features identify you by recognizing your telephone number caller ID In order to use these features you must first store the telephone numbers that you w...

Page 235: ...mailbox by the System Administrator or System Manager Transfer to Custom Service The system will transfer the caller to the Custom Service you specify here Voice Mail Service The system will prompt the caller to enter a mailbox number and leave a message Automated Attendant Service The system will prompt the caller to dial an extension number in order to speak with someone else Intercom Paging The...

Page 236: ...e Voice Mail Service Activate Automated Attendant Service Call Transfer Service Activate paging Repeat the greeting Transfer to the operator 1 2 Enter the desired option Enter the desired dialing key 0 3 9 that you want to assign an option to desired dialing key Enter 2 to accept 2 Enter 1 1 Skip this step if you are creating your Personal Custom Service for the first time 3 4 5 6 7 8 9 To delete ...

Page 237: ...tor or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service If you are using a PRI line you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Setting the Alarm Timed Reminder You can receive an alarm at y...

Page 238: ... 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time Setting Absent Message Remotely You can set your absent message by accessing the subscriber service menu To login to your mailbox from an outside telephone refer to Remote Access To set cancel Log in to your mailbox Enter 7 7 From Outside Telephone Change the setting Accept the current setting then g...

Page 239: ...tents of your mailbox from your PC through Microsoft Outlook Voice messages appear in subscribers inboxes as e mail messages With the Outlook plug in you can do the following Play back voice messages on a PC or through a telephone Record and send voice messages from a PC or telephone Forward and reply to messages to another subscriber Call back the sender of a message quickly when the message has ...

Page 240: ...ion Controller software For details about Web Maintenance Console refer to 3 2 System Programming Using Web Maintenance Console To install IMAP Session Controller Double click UmicSetup exe and then follow the on screen guidance to install the software To uninstall IMAP Session Controller Uninstall this software using the program uninstall feature in the Control Panel For details refer to the docu...

Page 241: ...count from Mail Account in the General tab of the Internet E mail Settings dialog box To open the Internet E mail Settings dialog box In Outlook 2007 click the Tools menu Account Settings Change More Settings button In Outlook 2010 click the File menu Info Account Settings Change More Settings button About Display the copyright and version of this software Exit Exit this software Document Version ...

Page 242: ...e 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 8 5 Set Bookmark During voice message playback only 8 6 Resume from Bookmark position Voice messages only 9 Fast Forward During playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Era...

Page 243: ... Disable Incomplete Handling Status For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Incomplete Handling Status For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Message Notification 1 Message Waiti...

Page 244: ...rview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder 1 Receive Deleted Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Recover Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 9 Fast Forward During playback only 0 Help Listen to Deleted ...

Page 245: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX Document Version 2014 11 Operating Manual 245 ...

Page 246: ...the Buttons Create or edit a Toll Restriction TRS button 2 1 2 External BGM Background Music The manager extension can select and broadcast background music in the office through external speakers To select and start stop the background music PT SLT PS SIP Extn Off hook On hook Enter 35 5 3 C Tone BGM no OR 0 Enter BGM number 1 digit or 0 to stop Enter external pager number 1 digit or for all exte...

Page 247: ...extension numbers You can select the desired message You have two methods for recording a message One is recorded using the handset and the other is recorded from an external BGM MOH port To record On hook Off hook Enter 36 PT Enter 1 1 Record message Press STORE When the time limit passes it stops automatically The message is played back Enter OGM floating extension number 3 6 OGM floating extens...

Page 248: ... on system programming For more information consult your System Administrator or System Manager 2 1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release NDSS buttons can be customized on any extension connected to your PBX An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network The NDSS button light shows the cu...

Page 249: ...extension user If the manager extension locks the extension the extension user cannot unlock it This feature is also known as Remote Station Lock Control Off hook PT SLT PS SIP Extn Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to lock 2 3 Unlock Lock OR On hook C Tone 2 1 6 Time Service Mode Control The manager extension or the preprogrammed extension can change the time...

Page 250: ...n hook Besides the time mode there is Holiday mode It can change mode once on a specified date The Time Service Day Night Lunch Break button light shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Re...

Page 251: ... Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephone must be enabled and Password for System Manager Up to 16 numeric digits must be set by the System Administrator using Web Maintenance Console Aft...

Page 252: ...in From Outside Telephone Enter System Manager password and System Manager password Call the Unified Messaging system from the preprogrammed outside telephone number assigned as a Caller ID number Enter System Manager s Mailbox CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorized access To avoid unauthorized access to the PBX keep the...

Page 253: ...mber Interview Mailbox Numbers must not be the same number as an existing mailbox All Calls Transfer To Mailbox Change Logical Extension Status If this parameter is enabled the extension is considered to be a Logical Extension and therefore calls directed to the extension via Automated Attendant service are automatically forwarded to the extension mailbox The extension does not ring when a call is...

Page 254: ...pt Interview Mailbox Number 1 1 to change the current setting 2 Enter the Interview Mailbox Number 3 2 to accept All Calls Transfer To Mailbox Change Logical Extension Status 1 1 to change the current setting enable or disable 2 2 to accept Message Waiting Lamp Notification 1 1 to change the current setting enable or disable 2 2 to accept Device Notification for Unreceived Messages 1 1 to change t...

Page 255: ...Enter the delay time and 3 2 to accept Forwarding Mode 1 1 to change the current setting Copy or Move 2 2 to accept then go to Auto Forwarding To delete a mailbox The System Manager should delete mailboxes that are no longer needed When another person accesses the Unified Messaging system the action is automatically canceled 1 Log in to the System Manager s mailbox 2 5 1 2 3 Enter the mailbox numb...

Page 256: ...ole the System Manager cannot set COS parameters The system will announce Sorry this function is not available To set COS parameters Follow the steps detailed below to set the following Class of Service parameters Log in to the System Manager s mailbox Enter 52 2 5 class of service no Enter the class of service number 1 66 Follow system prompts and set each parameter below Parameters Steps Persona...

Page 257: ... 1 1 for Primary 2 for System For System enter system prompt number 1 8 2 3 to accept Delete Message Confirmation 1 1 to change the current setting enable or disable 2 2 to accept Message Envelope Playback Mode 1 1 for Before 2 for After 3 for Require 4 to accept the current setting then go to the next parameter 2 4 to accept Caller ID Callback 1 1 to change the current setting enable or disable 2...

Page 258: ...Caller ID 1 1 1 to change the current setting enable or disable 2 2 to accept Caller ID Screen 1 1 1 to change the current setting enable or disable 2 2 to accept Call Transfer to Outside 1 1 1 to change the current setting enable or disable 2 2 to accept Subscriber Tutorial 1 1 1 for Normal Mode 2 for Simplified Mode 3 to disable Notify of Transfer 1 1 to change the current setting enable or disa...

Page 259: ...ng and Incoming Call Service Setting When the Unified Messaging system answers calls it greets the callers with a Company Greeting and then activates an Incoming Call Service The System Manager or System Administrator can choose The appropriate company greeting for each time mode Day Night Lunch and Break of each call service The default company greeting is Company Greeting 1 If the Company Greeti...

Page 260: ...n go to step 13 9 Enter a Company Greeting number 1 32 then go to step 13 10 1 to change the setting 2 to accept 11 Select the desired setting entry 1 to set Voice Mail Service then go to step 13 2 to set Automated Attendant Service then go to step 13 3 to set Custom Service 4 to set Interview Service 6 to set Transfer to Mailbox 12 Enter the Custom Service number 1 200 or the Mailbox number 13 2 ...

Page 261: ...casting Messages feature allows the System Manager to deliver a message to multiple subscribers with one operation Broadcast messages have priority over other regular or urgent messages but otherwise are treated like regular messages This feature is useful when informing subscribers about the current system status such as remaining capacity requesting that unnecessary messages be erased etc 1 Log ...

Page 262: ...n Example If today is February 16 and you enter 1 7 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 12 2 to accept 13 1 to make the message urgent 2 to continue 14 1 to make the message private 2 to continue Changing the System Manager s Password The System Manager must enter the System Manager password in order to log in befo...

Page 263: ...rd 1 Log in to the System Manager s mailbox 2 3 3 1 to change the mailbox password 2 to accept the current setting 4 Enter the desired password then 5 2 to accept Document Version 2014 11 Operating Manual 263 2 2 1 System Manager Features ...

Page 264: ...x number length specified in system programming The Message Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the Message Manager using his or her extension telephone refer to Customizing the Message Manager s Mailbox Before the Message Manager can perform Message Management recording Custom Service Menus messages etc Message Manager Access from Tel...

Page 265: ...ger s Mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number UM group s floating extension no Automatic log in PT SLT PS SIP Extn Enter Message Manager password and Message Manager password Off hook Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter Message Manager s...

Page 266: ...Notice When disabling the password requirement ensure that an unauthorized third party is not allowed access to your extension Managing the General Delivery Mailbox One of the Message Manager s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes Mailbox Groups may be used This can be done at any time using the telephone To liste...

Page 267: ...uring playback 8 5 to set a Bookmark for the voice message during voice message playback 8 6 to start playback at the Bookmark for the voice message 9 to fast forward during playback to save as new when the new message is listened 0 to listen to the entire menu To transfer messages Messages left in the General Delivery Mailbox should be transferred to their intended recipients on a regular basis T...

Page 268: ...cified For more information consult your System Administrator When a 6 line display PT is used the number of new unplayed messages will be displayed while the message waiting lamp is lit If the telephone has a Message button the Message light will also turn on when you receive a new message 1 Log in to the Message Manager s mailbox 2 2 3 1 to change the Message Waiting Lamp Notification Status 4 1...

Page 269: ...umber 4 5 or 6 is used to specify a device number that is Device No 1 2 or 3 for E mail Text Message Device in Web Maintenance Console If a telephone number has not been assigned to the selected device number 1 2 or 3 you cannot set the device status Refer to To assign notification numbers to assign a telephone number 4 Select the desired message type 1 to notify all messages 2 to notify urgent me...

Page 270: ... operator call number to be transferred to an operator A maximum of 3 operators can be programmed for each time mode these operators are not necessarily the same as the operator extensions programmed for the PBX The extension assigned as Operator 1 for the day mode is designated as the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to Outside After programming changing the telep...

Page 271: ...er 1 to change or assign the telephone number 2 setting 2 to accept the current setting 14 Dial the telephone number 0 9 max 32 digits 15 2 to accept Recording Messages The Message Manager is responsible for recording various system messages menus voice labels system prompts and system caller names and is also responsible for maintaining the following Company Greetings A maximum of 32 company gree...

Page 272: ...mpany Greetings 2 for Company Name 3 for Custom Service Menus 4 for Voice Labels for Mailbox Groups 5 for System Prompts 6 for Multilingual Selection Menu 7 for System Caller Names 8 for On Hold Announcement Menu 4 For the item selected in step 3 follow these steps a For Company Greetings Enter the Company Greeting Number 1 32 b For the Company Name Go to step 5 c For Custom Service Menus Enter a ...

Page 273: ... is now turned off will play before the prompt d 1 to record e 1 to end recording f 2 to accept g Repeat steps 5b to 5f to record other prompts 6 To change all prompts one after another a 2 b Enter the prompt number you want to change c 1 to change d 1 to end recording e 2 to accept f The system plays the next prompt number g Repeat steps 6c to 6f to record other prompts It is possible to restore ...

Page 274: ...he line is busy FWD No Answer Forwards all incoming calls to a specified extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to a specified extension number when the line is busy or there is no answer FWD to Outside Forwards all incoming calls to telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancels t...

Page 275: ...to step 10 Enter 1 to change the telephone number then go to step 6 9 2 to accept 10 The new settings are transmitted to the system If the setting has been completed properly you will hear Call forwarding accepted or Call forwarding is canceled as appropriate If the system announces Call forwarding not accepted Please check the destination number the forwarding setting has not been completed prope...

Page 276: ... the top menu To record 1 Log in to the Message Manager s mailbox 2 7 for Custom Service 1 Menu Day 8 for Custom Service 2 Menu Night 3 1 to change the message 4 1 to record a message 5 Record the message 6 1 to end recording 7 2 to accept This feature is not available when the Quick Menu and Greeting Recording setting is disabled for the Message Manager s mailbox For more information consult your...

Page 277: ...ed by re recording them to change their content or can be recorded in various languages The maximum length of a prompt is fixed at 6 minutes When recording prompts in other languages most often it is not necessary to record all prompts contained in the Unified Messaging system recording over 1000 system prompts is a big undertaking When a caller is connected to AA service or VM service most likely...

Page 278: ...0 To review press 1 818 To accept press 2 979 To erase and try again press 3 829 To add press 4 978 To erase and exit press 1018 To make this message private press 1 558 Otherwise press 2 733 Thank you for calling VM Prompts Prompt No Modifiable Prompts 593 Please enter your party s mailbox number 219 Enter the first 3 or 4 letters of the person s first name 220 Enter the first 3 or 4 letters of t...

Page 279: ...ress 1 971 To enter another extension press 698 Sorry this line is busy 388 If you would like to hold press 1 847 To cancel holding press 2 now Otherwise I ll try your party again Document Version 2014 11 Operating Manual 279 2 2 2 Message Manager Features ...

Page 280: ...280 Operating Manual Document Version 2014 11 2 2 2 Message Manager Features ...

Page 281: ...mizing Your Phone System This section shows you how to customize your individual telephone or PBX according to your needs Find the desired setting and program as necessary Document Version 2014 11 Operating Manual 281 ...

Page 282: ...on for your PS For KX UT series SIP phone users You cannot program the following features using a KX UT series SIP phone These features are programmed via Web Maintenance Console For more information consult your System Administrator If you change your desk and extension refer to 1 3 76 Walking Extension Setting Features The default settings are shown in bold letters For later reference place a ch...

Page 283: ...display when answering an outside call 0 3 0 No Manual The display keeps showing all of the outside caller s information unless you change it to the call duration manually 1 Yes Automatic The first line of the display will change to the call duration automatically when you answer an outside call Display Backlight Selection 1 2 Would you like to turn on the display backlight of the telephone 0 4 0 ...

Page 284: ...ing displayed Calling Connected Line Identification Presentation CLIP COLP Which number should be displayed on the called party s telephone 1 4 0 Caller ID assigned to your extension 1 Caller ID assigned on the CO line being used Preferred Line Assignment Outgoing Which do you prefer to seize when you go off hook to make calls 1 9 0 No line 1 An idle CO line 2 The CO line no assigned to the flexib...

Page 285: ...e 1 Should the single line telephone in parallel ring 2 2 0 No The telephone will not ring 1 Yes The telephone will ring Forced Answerback Selection 1 Do you prefer to answer a call without going off hook regardless of the AUTO ANS button status 2 3 0 No Disable 1 Yes Enable Live Call Screening Mode Set 1 Which service do you prefer when a calling party is recording a message in your mailbox 2 5 0...

Page 286: ...nnouncement through the built in speaker OHCA 4 3 Voice announcement through the handset Whisper OHCA 5 Call Waiting Tone Type Selection Which type of call waiting tone do you prefer 3 2 0 Tone 1 1 Tone 2 Absent Message Would you like to show a message on the caller s telephone display 4 0 0 No Off message no 1 8 Yes Shows the selected message 9 Yes Shows your personal message Personal Absent Mess...

Page 287: ... not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohibit other people from picking up your calls 6 0 0 No Allow 1 Yes Deny Headset Operation 1 Do you use the headset 6 1 0 No Headset off 1 Yes Headset on Executive Busy Override Deny Do you prohibit other people from joining y...

Page 288: ...ension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digits ENTER STORE same extension PIN To change a stored extension PIN Extension Dial Lock To prevent other people from using your telephone 9 1 extension PIN max 10 digits 0 To unlock extension PIN max 10 digits 1 To loc...

Page 289: ...ilable for KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephones 7 Registering and canceling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password extension PIN The cost of such calls will be billed to the ow...

Page 290: ...r location number 2 digits personal speed dialing no location no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no OR PAUSE 0 1 OR PAUSE OR Press ENTER or STORE OR Press ENTER or STORE OR To enter characters refer to 1 3 14 Character Entry 290 Operating Manual Document Version 2014 11 3 1 2 Personal Programming ...

Page 291: ...on no 3 1 3 Programming Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferred Line Assignment Ou...

Page 292: ...Override Deny Allow Paging Deny Allow Key Pad Tone Set On Background Music BGM Off Data Line Security Off Connected Line Identification Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To change the above features back to their default settings Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PAUSE OR PAUSE Press ENTER or STORE OR Press ENTER or STORE O...

Page 293: ...e You can customize the flexible buttons using Web Maintenance Console For details refer to Customizing the Flexible Buttons Press PROGRAM or PAUSE Press PROGRAM or PAUSE Press desired flexible button Follow programming input programming input OR PAUSE OR PAUSE Press ENTER or STORE OR To exit To program To enter the program mode To continue Button Programming Input Loop CO L CO Group CO G CO CO li...

Page 294: ...distribution group extension no Log in Log out 5 5 Log in Log out of a specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1 2 3 5 Tenant no Answer 4 6 0 Release 4 6 1 Toll Restriction TRS 6 2 Toll Restriction TRS Level 1...

Page 295: ... extension no 9 Voice mail floating extension no Two way Transfer 8 9 1 UM group s floating extension no 9 Voice mail floating extension no One touch Two way Transfer 8 9 1 UM group s floating extension no 9 Voice mail floating extension no Extension no Incoming call distribution group extension no Live Call Screening LCS 8 9 2 Voice Mail Transfer 8 9 4 UM group s floating extension no 9 Voice mai...

Page 296: ...No ring In this case you can automatically join a new ICD group by creating a button for that group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 The button may not be available depending on the networking method in use or the settings of the PBX 7 It is possible to set delayed ringing for each SDN button 8 This button is used f...

Page 297: ...want to keep secret Press again after entering the number you want to keep secret Press or to store Press or or PAUSE PROG OCT 27 03 13PM THU PROG INFO RING MENU Program No EXIT CONT NEXT Single Line 001 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 4567 EXIT CLEAR ENTER 1 2 3 5 4 Initial Display 6 Document Version 2014 11 Operating Manual 297 3 1 4 Customizing the Buttons ...

Page 298: ...ept KX DT321 KX DT500 series KX T7600 series Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 02...

Page 299: ...step is required only when accessing Web Maintenance Console for the first time For the IP address of the PBX login name and password ask your System Administrator If the configuration of the Web browser or PC changes the certificate may need to be installed again Once a certificate has been installed Web Maintenance Console will be displayed after step 2 1 Launch your Web browser and input the IP...

Page 300: ...diting Settings in Web Maintenance Console Changing Your User Name and Displayed Language You can change your account s first name last name and displayed language in the User Information tab of the Edit User screen The information entered in First Name and Last Name are displayed on your telephone 1 In the User Information tab edit your First Name max 20 characters and Last Name max 20 characters...

Page 301: ...ay record or delete the following prompts Mailbox Owner Name refer to Changing or Deleting Your Subscriber Owner Name Personal Greetings refer to Changing or Deleting Your Personal Greeting Messages No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting 1 Temporary Greeting and Absent Message Interview Mailbox Questions 2 refer to Interview Mailbox Personal Caller ID Name ...

Page 302: ...e folder containing the WAV files you wish to import c Select the desired WAV file d Click Open to import the file e Click OK To start and stop prompt playback a Select the desired prompt b Click Play Record c Click Play or Stop To delete a specific prompt a Select the desired prompt b Click Delete c Click OK Customizing your mailbox setting You can change your mailbox setting in the Unified Messa...

Page 303: ...overing Extension in the box 1 8 digits Interview Mailbox Enter an interview mailbox number you want to assign for your mailbox in the box 2 8 digits the maximum number of digits may be less than 8 depending on system programming All Calls Transfer to Mailbox Select Yes or No If Yes is selected calls are automatically forwarded to your mailbox Call Transfer Sequence Selection Call Transfer Sequenc...

Page 304: ...ed Custom Service Transfer to specified telephone number 1 5 Transfers the caller to one of the specified telephone numbers in numerical order of priority 3 Click OK to finish Incomplete Call Handling for No Answer Specifies how the Unified Messaging system handles a call when there is no answer 1 Click Edit 2 Select the setting from the following items More than one option can be selected Leave a...

Page 305: ...ime in Incomplete Handling Menu Specifies whether callers can input an extension number to transfer their call while the Automated Attendant service is playing an Incomplete Call Handling menu Advanced Call Transfer Setting Item Description Advanced Call Transfer Setting By combining the settings for Call Transfer and Incomplete Call Handling you can create call handling scenarios for your extensi...

Page 306: ...phone Number 1 2 3 Specifies the telephone numbers that the VIP Filter setting will be applied to When a call is received from any of the numbers specified here the call will be transferred immediately to the destination specified in Transfer to Selection Transfer to Selection Specifies the transfer destination for calls transferred according to the VIP Filter setting Extension The call is transfe...

Page 307: ...sfers the caller to the specified Custom Service Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy More than one option can be selected Leave a Message Allows the caller to record a message Transfer to a covering extension Transfers the caller to a covering extension Page the mailbox owner by intercom paging Pages you by intercom Transfer to o...

Page 308: ...ring it from your telephone allowing you to set this feature on a case by case basis Enter a maximum of 32 digits consisting of 0 9 and special codes Dial Pause default 1 s Dial Pause default 3 s T Dial Tone Detection X Callback Number Entry Code 0 9 Dial Code Note If you are using a PRI line you may need to enter at the end of outside telephone numbers No of Retries Specifies the number of times ...

Page 309: ...r a new message is received before sending message waiting notification Telephone Device Device Notification Timer Device Interval Time between Device 1 2 3 and Next Device Specifies how long the PBX waits after sending Message Waiting Notification to Device 1 2 or 3 before sending notification to the next device E mail Text Message Device Device No 1 2 3 You can be notified by e mail when a new m...

Page 310: ...mes in the Start At HH MM and End At HH MM fields 4 To specify if sent voice message is deleted from the Unified Message system after they are sent by e mail select Yes for Delete After Send Voice File or Delete After Send Fax File 5 Repeat steps 1 to 3 for each day to be programmed and then Click OK External Message Delivery Item Description External Message Delivery Active If set to Yes you are ...

Page 311: ...e retained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained in the original mailbox Auto Forwarding Mode Message Remains New Specifies if the forwarded messages remain marked as new This setting is available only when Auto Forwarding Mode is set...

Page 312: ...er to Automated Attendant Service Allows the caller to access Automated Attendant Service Transfer to specified Custom Service Menu Transfers the caller to the Custom Service specified here Transfer to operator Connects the caller to an operator Transfer to outside specified number Transfers the caller to a specified outside telephone number Enter the Outside Numbers list index 1 4 Page the party ...

Page 313: ...that belong to the list Follow the steps below to edit list members 1 Click Edit for a Personal Distribution List 1 4 Members item 2 Under Subscribers To Add click the checkbox in No for each mailbox to add referring to the mailbox numbers and mailbox owners names 3 Click Add 4 Click OK Follow the steps below to remove members from a list 1 Click Edit for Personal Distribution Lists 1 4 Members it...

Page 314: ... if a password is required for entry when automatic login is performed using the Caller ID of the number set in Auto Login Caller ID 1 or Auto Login Caller ID 2 Notice If this is set to No ensure that unauthorized third parties are not allowed access to that mailbox using the number assigned to Auto Login Caller ID 1 or Auto Login Caller ID 2 Auto Login Toll Saver Allows you to call the Unified Me...

Page 315: ...essages in your mailbox when you log in Subscriber Service All Messages Specifies if the system announces to you the number of all messages in your mailbox when you log in Subscriber Service New Voice Messages Specifies if the system announces to you the number of only new voice messages in your mailbox when you log in Subscriber Service New Urgent Messages Specifies if the system announces to you...

Page 316: ...ination 1 These phone numbers are set in the Contact tab of the Edit User screen Note To apply settings to both outside and intercom calls click For both internal calls and external calls When you select this the setting of For external calls is applied to both outside and intercom calls 2 Click OK Storing names and numbers in personal speed dialing You can set frequently dialed numbers using two ...

Page 317: ...pecify the CO line number in Parameter Selection To specify the ring tone select the ring tone type from Optional Parameter Ringing Tone Type Number Direct Station Selection DSS Select DSS from Type Then enter the extension number in Extension Number One touch Dialing Select One touch from Type Then enter the desired number in Dial max 32 digits consisting of 0 9 T Transfer Secret P Pause and F Fl...

Page 318: ...Group Fwd External from Type Then enter the incoming call distribution group extension number in Extension Number Group FWD Intercom calls Select Group Fwd Internal from Type Then enter the incoming call distribution group extension number in Extension Number Account Select Account from Type Conference Select Conference from Type Terminate Select Terminate from Type External Feature Access EFA Sel...

Page 319: ...c Switching mode Answer Select Answer from Type Release Select Release from Type Toll Restriction TRS Select TRS Level Change from Type Then select the Toll Restriction TRS Level 1 7 from Parameter Selection Calling Line Identification Restriction CLIR Select CLIR from Type Connected Line Identification Restriction COLR Select COLR from Type Headset Select Headset from Type Time Service Switching ...

Page 320: ...empty the extension user must specify the number of an extension each time One touch Two way Transfer Select Two way Transfer from Type Then enter the UM group s or the voice mail group s floating extension number in Extension Number The UM group s and the voice mail group s default floating extension number is 500 1 Enter extension number or incoming call distribution group extension number to Ex...

Page 321: ...tically recorded However conference calls will not be recorded Recording will automatically stop when the mailbox reaches its capacity Delete older messages in order to use this feature again If the enabled extension has a Two way Record button assigned to it the button will flash during recording However that button cannot be used to cancel this feature An extension whose conversation is being re...

Page 322: ...ns were intercom calls or external calls or specify both Call Type Specify whether the recorded conversations were incoming calls or outgoing calls or specify both If Internal External is set to Internal or Both Call Type will be set to Both If Internal External is set to External Call Type can be set to Incoming Outgoing or Both Phone Number Specify the phone number of the party calling the recor...

Page 323: ...Disconnect or go on hook Logout To logout of Web Maintenance Console click the logout button to end the programming session and return to the Login screen When this option is chosen system data is automatically backed up from the PBX to the System Memory 1 Click the logout button A confirmation message will be displayed 2 Click Yes If the computer running the Web browser that is connected to Web M...

Page 324: ...324 Operating Manual Document Version 2014 11 3 2 1 User Programming ...

Page 325: ... and the System for Managers This section shows managers how to customize the PBX s extension and system settings according to their needs Find the desired setting and program as necessary Document Version 2014 11 Operating Manual 325 ...

Page 326: ...used for maximum protection against unauthorized access For a list of numbers and characters that can be used in the password refer to 1 3 14 Character Entry To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on hook and holding no calls 4 1 2 Manage...

Page 327: ...Verification code PIN max 10 digits CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed ...

Page 328: ... NEXT Enter Password EXIT ENTER 1117 SHIFT CLEAR NEXT 1234 SHIFT CLEAR NEXT Manager Password SHIFT EXIT ENTER NEXT Press to store 1 2 3 5 6 Press or PAUSE PROG 4 7 Press or ENTER OCT 27 03 13PM THU PROG INFO RING MENU Initial Display Mngr Pgm No SHIFT EXIT NEXT 4 1 3 Supervisory Monitor ACD Control Monitor Control Execute ACD Report Analysis 328 Operating Manual Document Version 2014 11 4 1 3 Supe...

Page 329: ...d on that data To analyze the ACD report there are three filters Group Agent and Call The filtered ACD report data can be printed out and exported in a CSV format You can also create graphs pie charts or bar charts to easily analyze ACD reports The flow from ACD report data collection to analysis is shown below ACD supervisor ICDG B ICDG A Start ACD logging Start ACD logging Start Monitor Start Mo...

Page 330: ...ting Calls 1 30 Specify the number of waiting calls at which the Current Waiting Calls display is highlighted 1 30 Waiting Time 0 10 min 10 sec Specify the waiting time at which the Longest Waiting Time display is highlighted 0 10 minutes Color Mode Select the color to use to highlight items on the screen Mode 1 Mode 2 Mode 3 Blinking Select whether items that are highlighted on the screen blink E...

Page 331: ...p screen set the groups to analyze as follows a Click Select b Click the ICD group name you want to analyze from the ICD group names displayed on the Available Group for ACD Report window Maximum 64 groups displayed c Click to move the ICD group you selected in step b to the Selected Group for ACD Report window Maximum 64 groups To delete an ICD group from the Selected Group for ACD Report window ...

Page 332: ...wered calls for the target ICD group HH MM SS Max The longest waiting time of answered calls for the target ICD group HH MM SS Wait Time Lost Total The total waiting time of canceled calls for the target ICD group HH MM SS Average The average waiting time of canceled calls for the target ICD group HH MM SS Max The longest waiting time of canceled calls for the target ICD group HH MM SS Max Waiting...

Page 333: ...tings Select Period 4 To show the report on an agent basis perform the following steps a Click View Report The ACD Report Agent Report screen is displayed The filtered data is shown as follows Agent Total Answer The number of calls that the target agent answers Talk Time Total The total talking time for the target agent HH MM SS Average The average talking time for the target agent HH MM SS Max Th...

Page 334: ...time a Click Talk Wait Duration Filter b Select Talk Time or Wait Time from the Mode drop down list c Set the target time range to filter To set the minimum time duration click Min and set the time 0 00 23 59 To set the maximum time duration click Max and set the time 0 00 23 59 Lost Call Filter You can filter by lost calls a Click Lost Call Filter 4 To show the report on a group basis perform the...

Page 335: ...an be output in one of the following 2 ways Export Click Export and save the report file Print Click Print to print the report c Click Close Document Version 2014 11 Operating Manual 335 4 1 3 Supervisory Monitor ACD Control ...

Page 336: ...336 Operating Manual Document Version 2014 11 4 1 3 Supervisory Monitor ACD Control ...

Page 337: ...section provides the List of Operations by Telephone Type the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer Document Version 2014 11 Operating Manual 337 ...

Page 338: ...1 Making Calls Intercom Call ü ü ü ü ü Operator Call ü ü ü ü ü Calling an Outside Party ü ü ü ü ü 1 2 2 Answering Calls ü ü ü ü ü 1 3 1 Absent Message ü ü ü ü ü 1 3 2 Account Code Entry ü ü ü ü ü 1 3 3 Alternate Calling Ring Voice ü ü ü 1 3 4 Automatic Callback Busy Camp on ü ü ü 1 3 5 BGM Background Music ü 1 3 6 Call Hold ü ü ü ü ü 1 3 7 Call Monitor ü ü ü 1 3 8 Call Park To set ü ü ü ü 1 Call P...

Page 339: ...e ü ü ü ü ü 1 3 15 Conference Conference ü ü ü ü Leaving Three party Conference ü ü ü ü 1 3 16 Conference Unattended ü ü 1 3 17 Conference Group Call Conference Mode ü ü ü ü ü Broadcast Mode ü ü ü ü ü Join After Time Out ü ü ü ü ü 1 3 18 Data Line Security ü ü ü ü ü 1 3 20 DND Do Not Disturb DND Do Not Disturb ü ü ü ü ü DND Override ü ü ü Switching FWD DND Status Using Fixed FWD DND Button ü ü 3 1...

Page 340: ...ensor call ü ü ü ü ü 1 3 30 FWD Call Forwarding FWD Call Forwarding ü ü ü ü ü Remote FWD ü FWD DND Settings Using Fixed FWD DND Button ü ü 3 1 3 31 Hands free Answerback ü ü ü 1 3 32 Hands free Operation ü ü 1 3 33 Headset Operation Headset Operation ü ü Answer Release Button ü 1 3 35 Hot Line ü ü ü 1 3 37 ICD Group Features Call Log History for ICD Group ü 4 1 3 38 ICD Group Features Incoming Cal...

Page 341: ...ber Extension ü ü 1 3 52 Printing Message ü ü 1 3 53 Privacy Release ü ü 1 3 54 Private Network Features CLIP Calling Line Identification Presentation ü ü ü ü ü 1 3 55 Private Network Features CLIR Calling Line Identification Restriction ü ü ü ü ü 1 3 56 Private Network Features COLP Connected Line Identification Presentation ü ü ü ü ü 1 3 57 Private Network Features COLR Connected Line Identifica...

Page 342: ...of Another Extension from Your Extension ü ü ü 1 3 66 TAFAS Trunk Answer From Any Station ü ü ü 1 3 67 Timed Reminder ü ü ü ü 1 3 68 Time Service ü 1 3 69 Verification Code Entry ü ü ü ü ü 1 3 71 Voice Mail Features LCS Live Call Screening ü ü 1 3 72 Voice Mail Features Two way Record ü ü 1 3 73 Voice Mail Features Voice Mail Integration ü ü ü 1 3 74 Wake up Call ü 1 3 75 Walking COS ü ü ü 1 3 76 ...

Page 343: ...X UT136 KX UT248 and KX UT670 2 Available telephones are as follows IP PTs except models with a single line display DPTs except models with a single line display 3 Not available for the KX UT670 4 Only available for 6 line display PTs 5 Only available for certain DPTs 6 Only available for DPTs 7 Only available for the KX NT366 KX NT553 KX NT556 KX NT560 8 Only available for the KX UT248 and KX UT6...

Page 344: ...ng In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The paralleled single line telephones do not ring No ring may be selected Change the setting to ring 1 3 50 Paralleled Telephone My proprietary telephone does not have a feature button Some models do not have the feature ...

Page 345: ...ck Priority is given to the wired headset when both are connected I cannot register de register or confirm the ID of the Bluetooth headset Make sure that the module is properly installed in the IP PT DPT The PC and fax machine communication failed An indication tone may have interrupted communication 1 3 18 Data Line Security I do not want to show my telephone number to the calling or called party...

Page 346: ...inging tones for each CO ICD Group PDN SDN or INTERCOM button DPT IP PT only 3 1 4 Customizing the Buttons The MESSAGE button light has lit up Another extension left you a message waiting indication or someone left a message in your mailbox while you were on the phone or away from your desk An SDN button on my extension does not work A PDN button is not assigned on the extension corresponding to y...

Page 347: ...ne no 1 3 1 Absent Message 750 To set 1 9 parameter To cancel 0 1 3 2 Account Code Entry 49 account code outside phone no 1 3 4 Automatic Callback Busy Camp on Automatic Callback Busy Cancel 46 1 3 5 BGM Background Music 751 To select BGM no 1 digit To cancel 0 1 3 6 Call Hold Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a held line number 53 CO line no which is held 3 digits ...

Page 348: ...OHCA For intercom calls No call Tone OHCA Whisper OHCA 731 0 No call 1 Tone 2 OHCA 3 Whisper OHCA For outside calls 732 0 No tone 1 Tone 1 3 17 Conference Group Call 32 To call and start a conversation conference group no 1 digit entry code To call and make an announcement conference group no 1 digit entry code Join After Time Out To make a conference group call with an entry code conference group...

Page 349: ... 1 3 21 Door Open 55 doorphone no 2 digits 1 3 22 Doorphone Call 31 doorphone no 2 digits 1 3 23 EFA External Feature Access 60 service code 1 3 24 Executive Busy Override Executive Busy Override Deny To prevent 733 1 To allow 0 1 3 25 Extension Dial Lock To lock 77 1 To unlock 0 extension PIN To make an outside call while your extension is locked 47 your extension no extension PIN phone no 1 3 26...

Page 350: ...Set ICD group extension no phone no 0 Cancel ICD group extension no 1 3 35 Hot Line 740 To store 2 phone no To set 1 To cancel 0 1 3 38 ICD Group Features Incoming Call Queue Monitor 1 739 ICD group extension no 1 3 39 ICD Group Features Log in Log out Log in 736 1 ICD group extension no Log out 0 ICD group extension no To enter leave Not Ready mode 735 1 Not Ready 0 Ready 1 3 43 Message Waiting F...

Page 351: ...LIP Calling Line Identification Presentation 7 2 Public 1 Your extension 2 1 3 55 Private Network Features CLIR Calling Line Identification Restriction 7 1 To show 1 To prevent 2 1 3 56 Private Network Features COLP Connected Line Identification Presentation 7 2 Public 1 Your extension 2 1 3 57 Private Network Features COLR Connected Line Identification Restriction 7 0 To show 1 To prevent 2 1 3 5...

Page 352: ...unch 3 Break 2 To clear 8 0 Day 1 Night 2 Lunch 3 Break 0 To leave a voice message directly to another extension s message box 6 extension no Listening to Voice Messages Left by Callers 3 Redirecting Your Calls to Your Message Box Both Calls 710 0 Cancel Outside Calls 711 2 All Calls floating extension no for the SVM feature 7 Intercom Calls 712 3 Busy floating extension no for the SVM feature 7 4...

Page 353: ...e 0 AM 1 PM 0 once 1 daily 24H 1 extension no hour minute 0 once 1 daily To cancel 0 extension no To confirm 2 extension no 1 3 75 Walking COS To make a call or set features from another extension 47 your extension no extension PIN phone no feature no To make a call or set features through DISA 1 3 76 Walking Extension 727 your extension no extension PIN 1 3 77 Walking Extension Enhanced 727 To se...

Page 354: ...ote Extension Dial Lock To unlock 782 extension no To lock 783 extension no 2 1 6 Time Service Mode Control 6 780 Day Night Lunch Break 0 1 2 3 1 Supervisor only 2 Hotel operator only 3 The UM group s default floating extension number depends on system programming For more information consult your System Administrator or System Manager 4 Manager only 5 The default of OGM floating extension numbers...

Page 355: ...de 3 1 3 43 Message Waiting 4 Feature While dialing or talking Fixed Number Conference 3 1 3 21 Door Open From any extension while talking to the doorphone 5 5 4 Tone 5 4 1 Tone While on hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Document Version 2014 11 Operating Manual 355 5 4 1 Tone ...

Page 356: ...ave previously been listened to and no new messages recorded by the SVM feature When any of the following features are set Absent Message Background Music Call Forwarding Call Pickup Deny Call Waiting Do Not Disturb Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder 1 s For KX UT series SIP phone users Tone 2 will be heard when any of the following features are set Display Lo...

Page 357: ...wering a Timed Reminder call with no message 1 s Tone 4 Message waiting indication was received 1 s When you make calls Busy Tone 1 s Reorder Tone The CO line you tried to seize is not assigned or denied 1 s Ringback Tones Tone 1 1 s Tone 2 Not available for KX UT series SIP phones 1 s Do Not Disturb DND Tone Not available for KX UT series SIP phones The dialed extension is refusing incoming calls...

Page 358: ... tone is sent only once 15 seconds before the specified time for disconnection 1 s When setting the features or programming Confirmation Tones Tone 1 The feature setting was set successfully A call is received in Voice calling mode 1 s Tone 2 Before receiving a page through an external speaker You receive a call in Hands free mode You established a call with a KX UT series SIP phone that has Hands...

Page 359: ...aker You establish a call with an extension in the following cases The called extension has hands free Answerback enabled and is not a KX UT series SIP phone Voice calling mode When making a call to or from a doorphone 1 s Tone 4 Establishing or leaving a conference 1 s Tone 5 A call has been put on hold 1 s Document Version 2014 11 Operating Manual 359 5 4 1 Tone ...

Page 360: ...Party Using the SIP Service 2 1 2 External BGM Background Music 2 2 2 Message Manager Features 3 1 2 Personal Programming 3 2 1 User Programming Automatic Two way Recording for Manager 4 1 3 Supervisory Monitor ACD Control ACD Report Analysis 360 Operating Manual Document Version 2014 11 5 5 1 PFMPR Software File Version 004 1xxxx ...

Page 361: ...Document Version 2014 11 Operating Manual 361 Notes ...

Page 362: ...tom to the outside of the carton DO NOT send the product to the Executive or Regional Sales offices They are NOT equipped to make repairs Product Service Panasonic Factory Service Centers for this product are listed in the service center directory Consult your certified Panasonic dealer for detailed instructions For Future Reference Please print record and retain the following information for futu...

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Panasonic KX-NS700, Operating Manual

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