Panasonic KX-NS700, Operating Manual

Page: 331 / 362

To select ACD report options
a.
Click Option .
b.
In ACD Report - Export CSV File Format , select either Comma(,) or Semicolon(;) as the data
separator.
c.
Click OK .
You can make an ACD report through 3 types of filters: Group , Agent , and Call . On the ICD screen, select
the target tab, configure the settings as necessary and then click Apply .
For Group
1.
On the Group tab under Filter Settings , select one of the following items in the View Mode drop-down
list:
Group , Hour , Day , Date , Month , Trunk , Caller ID/CLIP
Note
If you select Hour , specify the time range (0:00–23:59) in Range .
2.
On the Group — Filter Settings — Select Group screen, set the groups to analyze as follows:
a.
Click Select .
b.
Click the ICD group name you want to analyze from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
c.
Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report window, click the ICD group name,
and then click <== .
d.
Click OK .
3.
Select the target time period for the ACD report on Group — Filter Settings — Select Period .
4.
To show the report on a group basis, perform the following steps:
a.
Click View Report .
The ACD Report - Group Report screen is displayed.
The filtered data is shown as follows:
Document Version 2014-11 Operating Manual 331
4.1.3 Supervisory Monitor (ACD) Control