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Panasonic KX-NCP500, Features Manual

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1.2.2  Incoming Call Distribution Group Features

1.2.2.1  Incoming Call Distribution Group Features—SUMMARY

Description

An incoming call distribution group is a group of extensions programmed through system programming.

®

 5.14  [3-5-1] Incoming Call Distribution Group—Group Settings—Member List

®

 [620] Incoming Call Distribution Group Member

An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.13  [3-5-1] Incoming Call Distribution Group—Group Settings

®

 Main

®

 Overflow Queuing Busy

®

 Overflow No Answer

®

 Miscellaneous

Programming Item Example for Incoming Call Distribution Group 1 with

Diagram

A through F in the table are described in the following diagram.

Group 
No.

1
2
3
:

3
Max.

Queuing 
Call 
Capacity

*5

Hurry-up 
Level

*6

3
8

Overflow 
Time

*7

60
90

Tenant 
No.

*9

1
5

Overflow Destination

*8

Day

100
200

...

...
...

...

...
...

Night

100
200

Group 
Name

*2

Sales
Engineering

Floating 
Extn. No.

*1

601
602

Distribution 
Method

*3

Ring
UCD

A

B

C

D

E

F

5
11

Max. No. of 
Busy 
Extensions

*4

*1

®

 [622] Incoming Call Distribution Group Floating Extension Number

*2

®

 [623] Incoming Call Distribution Group Name

*3

®

 [624] Incoming Call Distribution Group Distribution Method

*4

®

 [632] Maximum Number of Agents

*5

®

 [628] Queuing Call Capacity

*6

®

 [629] Queuing Hurry-up Level

*7

®

 [626] Overflow Time

*8

®

 [625] Destination for Overflow Time Expiration/[627] Destination When All Busy

*9

The tenant number is required to determine the time mode (day/lunch/break/night) (

®

 2.2.4  Time Service) and the music source

(for Music on Hold) for each group.

Feature Guide

45

1.2.2 Incoming Call Distribution Group Features

Summary of Contents for KX-NCP500

Page 1: ...ure IP PBX Please read this manual carefully before using this product and save this manual for future use KX TDE100 KX TDE200 PMMPR Software File Version 3 0000 or later KX TDE600 PGMPR Software File...

Page 2: ...ribed in the Installation Manual are noted for your reference PC Programming Manual References The PC Programming titles and parameters described in the PC Programming Manual are noted for your refere...

Page 3: ...e access ONP 2048 kbit s digital structured leased lines D2048S The KX TDE600UK KX TDE600NE and KX TDE600GR are designed to interwork with the Analogue Public Switched Telephone Network PSTN of Europe...

Page 4: ...ming Install the latest version of Maintenance Console to view this information Throughout this manual PT displays and other displays are shown in English Other languages may be available depending on...

Page 5: ...Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identi...

Page 6: ...ok Call Announcement OPX Off Premise Extension P PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint P P Point to Point PRI Primary Rat...

Page 7: ...oll Restriction Call Barring U UCD Uniform Call Distribution V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP EXtra Device Port Feature G...

Page 8: ...MMARY 45 1 2 2 2 Group Call Distribution 49 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 53 1 2 2 4 Queuing Feature 55 1 2 2 5 VIP Call 58 1 2 2 6 Overflow Feature 59 1 2 2 7 Log i...

Page 9: ...tification to Busy Extension 122 1 8 4 1 Second Call Notification to Busy Extension SUMMARY 122 1 8 4 2 Call Waiting Tone 124 1 8 4 3 Off hook Call Announcement OHCA 125 1 8 4 4 Whisper OHCA 126 1 9 T...

Page 10: ...tion 233 1 20 4 Display Information 236 1 21 Integrated Services Digital Network ISDN Service Features 238 1 21 1 Integrated Services Digital Network ISDN 238 1 21 1 1 Integrated Services Digital Netw...

Page 11: ...TIE Line Programming 339 1 30 1 4 Common Extension Numbering for 2 PBXs 348 1 30 2 Voice over Internet Protocol VoIP Network 349 1 30 2 1 Gateway Groups 353 1 30 2 2 Common Extension Numbering for Mu...

Page 12: ...ng 425 2 3 7 Floating Extension 432 2 3 8 Software Upgrading 434 2 4 Fault Recovery Diagnostics 435 2 4 1 Power Failure Transfer 435 2 4 2 Power Failure Restart 437 2 4 3 Local Alarm Information 438 2...

Page 13: ...Section 1 Call Handling Features Feature Guide 13...

Page 14: ...a networking type Public Private or VPN Virtual Private Network 3 38 1 1 Slot Port Property T1 Port Trunk Property 3 44 1 1 Slot Port Property E1 Port Trunk Property 3 47 1 1 Slot Port Property EM Po...

Page 15: ...3 Direct Inward Dialling DID Direct Dialling In DDI Multiple Subscriber Number MSN Ringing Service Directs a call with an MSN from an ISDN line to a preprogrammed destination 1 1 1 4 Multiple Subscrib...

Page 16: ...ng Call Distribution Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analogue ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no T...

Page 17: ...s redirected to the preprogrammed destination 1 1 1 6 Intercept Routing No Destination If a destination is not assigned the call is redirected to the operator 1 1 1 7 Intercept Routing No Destination...

Page 18: ...l is routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the...

Page 19: ...ed Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 12 2 10 2 DIL Table Port Settings DIL DIL Destination Day Lunch Break...

Page 20: ...call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No...

Page 21: ...number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mode In Day mode CLI is enabled Route to CLI destination In Lunch mode CLI is disabled Route...

Page 22: ...01 The Inter digit time expired after receiving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 3 49 1 1 Slot Card Prope...

Page 23: ...to the CLI destination No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI ro...

Page 24: ...feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may be convenient when programmi...

Page 25: ...21 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 1 1 1 5 Calling Line Identification CLI Distribution 2 2 3 Tenant Service 2 2 4 Time Service 3 1 Capacity of System Resource...

Page 26: ...following call distribution methods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night...

Page 27: ...ID Day Lunch Break Night 12 6 10 4 MSN Table CLI Ring for MSN Day Lunch Break Night 8 1 6 1 System Speed Dial Name CO Line Access Number Telephone Number CLI Destination PT Programming Manual Referenc...

Page 28: ...ion Intercept destinations can be assigned to extension ports 6 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break...

Page 29: ...rator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 7 3 5 3 1 Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Gro...

Page 30: ...t destinations can be programmed for each time mode day lunch break night Available Intercept Destinations Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX...

Page 31: ...the call is redirected to the Intercept Routing Busy destination assigned through system programming If no destination is assigned the caller will hear a busy tone The time modes that are selected fo...

Page 32: ...ences 203 Intercept Time 604 Extension Intercept Destination 625 Destination for Overflow Time Expiration Feature Guide References 1 3 1 Call Forwarding FWD Do Not Disturb DND 32 Feature Guide 1 1 1 I...

Page 33: ...on feature always functions for calls through the ELCOT LCOT or T1 LCOT GCOT card even when disabled If an operator tenant PBX is not assigned The extension connected to the lowest numbered jack will...

Page 34: ...each time mode day lunch break night 2 2 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX PS Incoming C...

Page 35: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 35 1 1 2 Internal Call Features...

Page 36: ...annot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restrict...

Page 37: ...tension 1 64 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main COS 6 1 4 1 1 Wired Extension Extension Settings Main COS 6 10 4 2 1 Portable Station Extension Settings Main COS 7 1 5 1 D...

Page 38: ...through personal programming 1 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 1 20 3 LED Indication Display Caller s Informa...

Page 39: ...m Doorphone Others each pattern plan can assign a ring tone pattern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 4 17 2 8 3 Ring Tone Patterns Call...

Page 40: ...ICM Tone 6 5 4 1 4 Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN 6 10 4 2 1 Portable Station Extension Settings Option 1 Rin...

Page 41: ...ll Waiting call for an extension in a VM group DPT DTMF is not available Data Line Security Setting Data Line Security cancels the Call Waiting setting 1 11 5 Data Line Security Call Waiting Tone A PT...

Page 42: ...ing for Extension Call 6 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 6 10 4 2 1 Portable Statio...

Page 43: ...xtn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Ex...

Page 44: ...le extension hunting group any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 5 17 3 6 Ext...

Page 45: ...a supervisor 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Programming Item Example for Incoming Call Distribution Group 1 wit...

Page 46: ...in Log out 1 Group Call Distribution 1 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Ca...

Page 47: ...an have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied...

Page 48: ...nswer Miscellaneous 5 16 3 5 3 Incoming Call Distribution Group Miscellaneous Options ICD Group Key Mode 5 14 3 5 1 Incoming Call Distribution Group Group Settings Member List PT Programming Manual Re...

Page 49: ...hat received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extens...

Page 50: ...eue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting t...

Page 51: ...alls are distributed to idle extensions evenly in order UCD or to the extension that has been idle the longest ACD ACD does not work for ISDN extensions or PS Ring Groups FWD DND Extension System prog...

Page 52: ...ual References 621 Incoming Call Distribution Group Delayed Ringing 624 Incoming Call Distribution Group Distribution Method 632 Maximum Number of Agents 52 Feature Guide 1 2 2 Incoming Call Distribut...

Page 53: ...1 Telephone Company Virtual PS 3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme th...

Page 54: ...PBX through DISA enter the Walking COS feature number if required and access log in log out settings Delayed ringing can be assigned for virtual PSs in the same way as for other extensions The wrap up...

Page 55: ...next event in the sequence will be activated b 5 s Puts the caller in the waiting queue for b 01 16 5 seconds If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has...

Page 56: ...xtension it will not be redirected This feature is also known as Hurry up Transfer Hurry up Button A flexible button can be customised as the Hurry up button The number of calls queuing before Manual...

Page 57: ...629 Queuing Hurry up Level 630 Queuing Time Table 631 Sequences in Queuing Time Table 632 Maximum Number of Agents Feature Guide References 1 2 2 6 Overflow Feature 1 17 5 Outgoing Message OGM 1 20 2...

Page 58: ...re incoming call distribution groups 1 and 3 enable the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Extn 101 Extn 102 Extn 103 Calls have been distributed b...

Page 59: ...stribution group and each time mode day lunch break night 2 2 4 Time Service The destination can be assigned as follows depending on the above conditions For a and b 5 13 3 5 1 Incoming Call Distribut...

Page 60: ...d 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 1 17 6 Direct Inward System Access DISA...

Page 61: ...n the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105...

Page 62: ...y Off Ready Wrap up mode cancel When a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 1 25 5 Wireless XDP Parallel Mode Automatic Log ou...

Page 63: ...t Extension Number for Log in Log out 6 10 4 2 1 Portable Station Extension Settings Option 8 Wrap up Timer 6 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Log in Log out Exte...

Page 64: ...Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LOG SPRVS Log in L...

Page 65: ...f the display is in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution grou...

Page 66: ...ncoming calls to preset destinations 1 3 1 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 1 3 1 3 Do Not Disturb DND 3 FWD...

Page 67: ...hin a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls it is p...

Page 68: ...not function if that extension is set as the forwarding destination Conditions General FWD for Trunk Calls Intercom Calls The extension user can set the FWD feature for trunk calls for intercom calls...

Page 69: ...arded up to four times again from the destination extension described above Original destination Incoming call 1 2 3 2 1 FWD No Answer A B C D E F Boss Secretary feature It is possible to call the ori...

Page 70: ...ation by Other Extension 5 1 3 1 1 Trunk Group TRG Settings Main CO CO Duration Time 60s Extension CO Duration Time 60s 5 13 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD 6...

Page 71: ...edirected to a preprogrammed destination by the Intercept Routing Busy DND feature Idle Extension Hunting While searching for an idle extension within an idle extension hunting group any extension tha...

Page 72: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 2 Refusing Incoming Calls Do Not Disturb DND 72 Feature Guide 1 3 1 Call Forwarding FWD Do Not Disturb DND...

Page 73: ...red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call distr...

Page 74: ...on cycles the FWD DND setting In this mode when intercom calls are set to be handled differently from trunk calls forwarding type forward destination DND on off a in idle mode the light patterns of th...

Page 75: ...Number for Group Fwd Both Extension Number for Group Fwd External Extension Number for Group Fwd Internal 6 17 4 3 DSS Console Type Extension Number for Group Fwd Both Extension Number for Group Fwd E...

Page 76: ...zed when going off hook 1 4 1 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a...

Page 77: ...ry Number SDN Extension Prime Line Answer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are rece...

Page 78: ...DSS buttons for extensions or incoming call distribution ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions or ICD...

Page 79: ...key for ICD Group Call 5 8 3 3 Call Pickup Group 6 1 4 1 1 Wired Extension Extension Settings Option 3 Call Pickup Deny 6 10 4 2 1 Portable Station Extension Settings Option 3 Call Pickup Deny PT Pro...

Page 80: ...em programming If treated as intercom calls the call will be established immediately When transferring a call from an analogue trunk users are strongly recommended to perform a screened transfer so th...

Page 81: ...User Manual References 1 3 2 Answering Hands free Hands free Answerback Feature Guide 81 1 4 1 Answering Features...

Page 82: ...alled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 1 6 1 5 Speed Dialling Personal System In this cas...

Page 83: ...tatus automatically However an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled wit...

Page 84: ...s preset call receiving method ring tone or voice temporarily By doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling PDN SDN I...

Page 85: ...Name Feature Guide References 1 20 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 13 2 Using the Directories 3 1 2 Se...

Page 86: ...illing purposes 1 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 1 5 4 4 Dial Type Selection Pause Insertion A...

Page 87: ...in Extension Dial Lock 1 9 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification numb...

Page 88: ...ure number entry is allowed only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and...

Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features...

Page 90: ...ling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the trunk is connected or press This feature works only on trunks set to Pulse mode D...

Page 91: ...PT Programming Manual References 410 LCOT Dialling Mode 411 LCOT Pulse Rate 412 LCOT DTMF Minimum Duration Feature Guide 91 1 5 4 Trunk Call Features...

Page 92: ...ately recognised by the PBX The duration of a call can be verified on SMDR using this feature 1 26 1 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the revers...

Page 93: ...ed intervals When a trunk is in busy out status loop current detection is performed at fixed intervals returning the trunk to in service status once a loop current is detected An extension assigned as...

Page 94: ...e c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial Tone Waiting code is dialled after seizing a trunk...

Page 95: ...n a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 1 5 4 7 Pause Insertion Example Dial...

Page 96: ...s Code can be used to record only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assig...

Page 97: ...TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 1 10 1 Automatic Route Selection ARS If...

Page 98: ...g calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 1 5 5 2 Line Preference Outgoing Trunk Access A user...

Page 99: ...sion user goes off hook the preset line is selected automatically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can over...

Page 100: ...e G CO button more than one L CO button Dialling the Trunk Access number selects a CO button in the following order S CO G CO L CO Direct Trunk Access Pressing an idle CO button automatically switches...

Page 101: ...2 Class of Service External Call Block 5 1 3 1 1 Trunk Group TRG Settings Main Line Hunting Order 5 2 3 1 2 Trunk Group Local Access Priority 6 5 4 1 4 Wired Extension Flexible Button Type Parameter S...

Page 102: ...gramming PC Programming only 1 6 1 3 KX T7710 One touch Dialling Last Number Redial Outgoing Call Log Recently dialled telephone numbers are automatically stored 1 6 1 4 Last Number Redial Speed Diall...

Page 103: ...essing the TRANSFER button at the beginning of the number used only for a One touch Dialling 1 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in sy...

Page 104: ...pressing the One touch Dialling button PC Programming Manual References 6 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 6 5 4 1 4 Wired Extension Flexible Butto...

Page 105: ...nt The MESSAGE button is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch bu...

Page 106: ...nalogue trunk is not available Interrupt Redial When an outside party or seized trunk is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be pe...

Page 107: ...205 Automatic Redial Repeat Times 206 Automatic Redial Interval Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 3 Redial 1 13 1 Using the Call Log Feature Guide 10...

Page 108: ...es in the user s message box cannot be played back An extension personal identification number PIN is required to use this feature 1 28 1 Extension Personal Identification Number PIN System Speed Dial...

Page 109: ...rences 1 2 2 Easy Dialling 1 13 1 Using the Call Log 1 13 2 Using the Directories 3 1 2 Settings on the Programming Mode 3 3 Customising Your System System Programming Feature Guide 109 1 6 1 Memory D...

Page 110: ...n 2 3 6 Flexible Numbering Fixed Numbering The following example shows how Quick Dialling numbers can be stored and utilised Location No Quick Dialling No Desired Number Quick Dialling 01 110 9110 Tru...

Page 111: ...programmed number will automatically start being dialled Conditions Capable Telephone PT SLT T1 OPX and PS PC Programming Manual References 4 5 2 3 Timers Counters Dial IRNA Recall Tone Dial Hot Line...

Page 112: ...and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions sec...

Page 113: ...sultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call i...

Page 114: ...Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow R...

Page 115: ...PDN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least...

Page 116: ...ily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unless the call is made using a corresponding SDN button 1 5 3 Intercom Call Delayed Ringing...

Page 117: ...Feature Guide References 1 2 2 2 Group Call Distribution 1 20 3 LED Indication 2 2 1 Class of Service COS 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call 1 5 1 Primary Dir...

Page 118: ...trunk group is reserved After answering the callback ringing the extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple...

Page 119: ...rphone Call f While Live Call Screening LCS or Two way Record is activated 1 24 3 Voice Mail DPT Digital Integration g During Consultation Hold This feature is not available for a trunk to trunk call...

Page 120: ...ce call 1 14 1 Conference Features d During a doorphone call 1 17 1 Doorphone Call e While Live Call Screening LCS or Two way Record is activated 1 24 3 Voice Mail DPT Digital Integration f During Con...

Page 121: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 121 1 8 3 Call Monitor...

Page 122: ...iting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cases...

Page 123: ...iting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 123 1 8 4 Se...

Page 124: ...ences 4 5 2 3 Timers Counters Miscellaneous Caller ID Visual Caller ID Display 4 11 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 6...

Page 125: ...extension DPT is connected to a PC PC Console or PC Phone via the USB Module c The called extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extension 1 8 4 2...

Page 126: ...hone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The voice may be h...

Page 127: ...licable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that are excepti...

Page 128: ...Calls Cellular Phone Calls Long Distance Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are locat...

Page 129: ...ak Night 1 1 1 1 6 1 2 2 2 2 6 1 1 4 12 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch Break Night 501 TRS Barring Level 2 9 5 7 5 Miscellaneous TRS Override by System Speed Dialling 509...

Page 130: ...TRS Barring level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming...

Page 131: ...ational Calls Long Distance Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international c...

Page 132: ...Line It is programmable whether or is checked by the TRS Barring This is useful in preventing unauthorised calls which could be possible through certain telephone company exchanges 9 5 7 5 Miscellaneo...

Page 133: ...can be changed by some features The priority of features when multiple features are used is as follows 1 Dial Tone Transfer 1 9 4 Dial Tone Transfer 2 Budget Management 1 9 2 Budget Management 3 TRS B...

Page 134: ...1 6 1 5 Speed Dialling Personal System 1 9 3 Extension Dial Lock 1 10 1 Automatic Route Selection ARS 2 2 1 Class of Service COS 2 2 4 Time Service 3 1 Capacity of System Resources 134 Feature Guide 1...

Page 135: ...e call charge will be added to the extension of the extension user not the extension that the call was made on 1 9 5 Walking COS Pay tone service or ISDN Advice of Charge AOC service is required for t...

Page 136: ...een locked by the extension user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also kn...

Page 137: ...y applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring but...

Page 138: ...budget of the specified extension is applied 1 9 2 Budget Management the Itemised Billing code of the specified extension is applied 1 10 1 Automatic Route Selection ARS the specified extension number...

Page 139: ...rect Inward System Access DISA 2 2 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting F...

Page 140: ...rification code is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 26 1 1 Station Message Detail Recording SMDR Verification Code Entry through D...

Page 141: ...on Settings Option 1 ARS Itemised Code Option 3 Charge Limit 6 10 4 2 1 Portable Station Extension Settings Option 1 ARS Itemised Code Option 3 Charge Limit 8 3 6 3 Verification Code PT Programming Ma...

Page 142: ...nds a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the tr...

Page 143: ...umber of digits of dialled number excluding a leading number 10 2 8 2 Leading Number Leading Number 321 ARS Leading Number 10 2 8 2 Leading Number Additional Number of Digits 10 2 8 2 Leading Number R...

Page 144: ...the appropriate carrier refer to 5 Carrier Table 7 Assignment and their priority in each time block The carrier is selected in the entry order the order in which entries are listed 10 5 8 4 Routing Pl...

Page 145: ...ier Modify Command Command Explanation Command Description Number Add the number C Add the Carrier Access code P Analogue Line Insert a pause ISDN T1 E1 Line Insert a pause and change to tone DTMF sig...

Page 146: ...t to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes KEEP THE SOFTWARE UP TO DATE WITH THE LATEST...

Page 147: ...Mode 321 ARS Leading Number 322 ARS Routing Plan Table Number 325 ARS Exception Number 330 ARS Routing Plan Time Table 331 346 ARS Routing Plan Table 1 16 KX TDE100 KX TDE200 only 350 ARS Carrier Name...

Page 148: ...free mode Conditions PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 4 5 2 3...

Page 149: ...eries display PTs only KX T7400 series display PTs only KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead PC Programming Manua...

Page 150: ...with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions T...

Page 151: ...on It is possible to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by p...

Page 152: ...ted data device e g a fax machine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual Refere...

Page 153: ...ame trunk is programmable for each trunk port This feature outputs an SMDR call record 1 26 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the...

Page 154: ...Feature Guide References 1 20 2 Flexible Buttons 154 Feature Guide 1 11 6 Flash Recall Terminate...

Page 155: ...ld a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it i...

Page 156: ...User Manual References 1 10 4 If a Host PBX is Connected 156 Feature Guide 1 11 7 External Feature Access EFA...

Page 157: ...d Budget Management When the preprogrammed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected a...

Page 158: ...ation After Answering Dial Digits PT Programming Manual References 472 Extension to Trunk Call Duration 473 Trunk to Trunk Call Duration 502 Trunk Call Duration Limitation Feature Guide References 2 2...

Page 159: ...Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 2 1 1 Extension Port Configuration DPT SLT PBX SLT DPT Extn 101 Extn 105 Digi...

Page 160: ...mode Regardless of the mode the SLT can be connected directly to the XDP port of the DPT or to a modular T adapter with the DPT When in parallel mode it is programmable whether the SLT rings for inco...

Page 161: ...er DPT To use them the master DPT must be disconnected from the PBX and then reconnected DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension...

Page 162: ...ing a Conference call 1 14 1 2 Conference that line is disconnected but the remaining parties stay connected If a CPC signal is detected during a call between a caller using the DISA feature 1 17 6 Di...

Page 163: ...nt Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the orig...

Page 164: ...an extension Does the first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group or VM group The set extension ICD gr...

Page 165: ...transferring to an extension of another PBX via the TIE line service using the PBX Code method Access with PBX Code 1 30 1 TIE Line Service One touch Transfer One touch Transfer can be performed by pr...

Page 166: ...estination PT Programming Manual References 201 Transfer Recall Time 503 Call Transfer to Trunk 712 Music for Transfer Feature Guide References 2 2 1 Class of Service COS User Manual References 1 4 1...

Page 167: ...in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Rec...

Page 168: ...the following occurs frequently with an SLT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder...

Page 169: ...User Manual References 1 4 2 Holding a Call Feature Guide 169 1 13 1 Call Hold...

Page 170: ...Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone A flexible button can be customised as the Call Park button It shows the current status of the preset park...

Page 171: ...ection for Call Park Optional Parameter Ringing Tone Type Number for Call Park Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a...

Page 172: ...on is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third...

Page 173: ...supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal and or external music source For tenants the type of call determines...

Page 174: ...mpty Slot Only cards with OGM Enabled and SVM Disabled can be used for Music on Hold OGM for other features OGM for other features OGM for other features Installation Manual References KX TDE100 KX TD...

Page 175: ...Feature Guide References 1 17 5 Outgoing Message OGM 2 2 3 Tenant Service Feature Guide 175 1 13 4 Music on Hold...

Page 176: ...to eight parties 1 14 1 2 Conference Executive Busy Override An extension user can interrupt an existing call to establish a three party conference call 1 8 2 Executive Busy Override Privacy Release D...

Page 177: ...nded conference is established the Callback Start Timer will begin 2 When the Callback Start timer expires the Unattended Conference originator s extension will start to receive a callback ringing fro...

Page 178: ...nce 6 5 4 1 4 Wired Extension Flexible Button Type 6 13 4 2 3 Portable Station Flexible Button Type 6 17 4 3 DSS Console Type Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Re...

Page 179: ...customised as the S CO button Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 1 11 5 Data Line Security and E...

Page 180: ...ion will be ignored Note The operation of these buttons during a conference group call is different from the operations for the Conference feature 1 14 1 Conference Features Button Function DSS Disabl...

Page 181: ...call If an entry code is to be set usually the caller will inform call participants in advance Conditions Only PTs that are permitted by COS programming can originate conference group calls After one...

Page 182: ...ous Conference Group Call Ring Duration 4 9 2 6 1 Numbering Plan Main Features Conference Group Call Operation 4 12 2 7 1 Class of Service COS Settings Miscellaneous Conference Group Call Operation 4...

Page 183: ...ng Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 2 2 2 Group Example Extension User Group...

Page 184: ...mming Paging DND When DND 1 3 1 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging through system programming PC Programming Manual References 4 9...

Page 185: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 185 1 16 1 Paging...

Page 186: ...sions can call a doorphone 1 1 2 2 Internal Call Block Ring Duration If an incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The ca...

Page 187: ...from Doorphone 4 18 2 9 System Options Option 3 Confirmation Tone Tone 1 Called by Voice 7 1 5 1 Doorphone PT Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Referenc...

Page 188: ...nstallation Manual References KX TDE100 KX TDE200 3 12 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDE600 3 11 1 Connection of Doorphones Door Openers External Sens...

Page 189: ...ber Pager Volume It is possible to change the volume of an external pager through system programming Installation Manual References KX TDE100 KX TDE200 3 13 1 Connection of Peripherals KX TDE600 3 12...

Page 190: ...PEXT card that can simultaneously perform the BGM feature Changing this setting may affect the number of simultaneous IP extension and IP trunk calls available on the IPCMPR IPCEMPR card BGM External...

Page 191: ...User Manual References 1 8 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM Feature Guide 191 1 17 4 Background Music BGM...

Page 192: ...und Music BGM Extensions can listen to music through their built in speaker 1 17 4 Background Music BGM Conditions Hardware Requirement This feature will function using the preinstalled IPCMPR IPCEMPR...

Page 193: ...the new recordings in each card b By transferring messages from the PBX to a PC using the Maintenance Console then transferring them back to the PBX with the new MSG ESVM card installed The same messa...

Page 194: ...e 4 5 2 3 Timers Counters DISA Door Reminder U Conf DISA Progress Tone Continuation Time before Recording Message 4 9 2 6 1 Numbering Plan Main Features OGM Record Clear Playback 5 15 3 5 2 Incoming C...

Page 195: ...SA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA AA number can be assi...

Page 196: ...an Intercept Routing Busy destination is not assigned to the first destination and a prerecorded DISA Busy Message is assigned the caller will hear the DISA Busy Message c If neither an intercept des...

Page 197: ...l Lock Time Service Switching Mode 2 2 4 Time Service Note When making a trunk call using Walking COS through DISA the CLIP number for that call will be that of the extension seized by Walking COS 1 2...

Page 198: ...TMF signalling Yes The OGM stops No Is a second digit dialled Is the first digit dialled Yes Is the first dialled digit assigned a destination for the DISA AA service The call is routed to the destina...

Page 199: ...nued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing N...

Page 200: ...the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs...

Page 201: ...ection of the end of the call When a trunk call is forwarded to another trunk When a trunk call is transferred to another trunk When a trunk call to an incoming call distribution group is answered by...

Page 202: ...er can unlock it In this case the PIN will be unlocked and cleared 4 5 2 3 Timers Counters Miscellaneous Extension PIN Lock Counter DISA Automatic Walking COS The KX NCS4910 or KX NCS4950 Activation K...

Page 203: ...Voice Message DISA Message PT Programming Manual References 209 DISA Delayed Answer Time 210 DISA Trunk to Trunk Call Prolong Time 211 DISA Intercept Time 475 DISA Silence Detection 476 DISA Continuou...

Page 204: ...r that extension This message box is used to store greeting messages and voice messages for the extension Each PT SLT and PS can be assigned its own message box Example IPCMPR SVM Floating Extension N...

Page 205: ...ensions with a maximum total recording time of 60 minutes default can be recorded per card block This memory is shared between the message boxes of all extensions assigned to that card block The recor...

Page 206: ...eature as the destination for redirected calls Then this feature answers redirected calls plays back the relevant greeting message and records a voice message Incoming calls can be redirected to this...

Page 207: ...going off hook If a message box contains only voice messages that have previously been listened to dial tone 2 is heard instead In addition if the user s telephone has a Message button or Message Rin...

Page 208: ...BX is initialised all this information is cleared When the ESVM card to which an extension belongs is changed through system programming all the recorded voice messages and greeting messages for the e...

Page 209: ...through an analogue line goes on hook while the voice messages are being played the line will remain connected until all voice messages finish playing This is because a reorder tone cannot be detected...

Page 210: ...nce Simplified Voice Message Tone Detection Continuous Simplified Voice Message Tone Detection Cyclic 6 1 4 1 1 Wired Extension Extension Settings Option 6 Display Lock SVM Lock 6 9 4 1 7 Wired Extens...

Page 211: ...the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish between them Conditions Hardware Requirement An external sens...

Page 212: ...DA0190 3 7 4 EIO4 Card KX TDA0164 3 12 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDE600 3 9 1 OPB3 Card KX TDA0190 3 9 4 EIO4 Card KX TDA0164 3 11 1 Connection of...

Page 213: ...d the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separately for each relay through system progra...

Page 214: ...ed FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Automatic Numbe...

Page 215: ...ocal International Call Data 10 Long Distance Call Data Area Code Removed No of Digits Added No Trunk Group No 1 2 Modification Table 1 3 Modification Table 1 00 Not programmable 3 2 0 001 Blank 0 Tab...

Page 216: ...the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each location of the table the following item...

Page 217: ...receding Trunk Access number if it is programmed to be added If a call is transferred to an SLT the transferring extension s information will be shown on the SLT If the transferring extension goes on...

Page 218: ...ogramming Manual References 001 System Speed Dialling Number 002 System Speed Dialling Name 490 Caller ID Signal Type Feature Guide References 1 6 1 5 Speed Dialling Personal System 1 26 1 1 Station M...

Page 219: ...been checked If the answering destination is not the original extension FWD No Answer Intercept Routing No Answer Overflow and Call Pickup If a call is forwarded because it is not answered or another...

Page 220: ...e answering extension Through system programming it is possible to select which Incoming Call Logs record call information when a member of an incoming call distribution group answers a call to the gr...

Page 221: ...or example this button is useful when the secretary checks the message for the boss Boss Secretary Feature Incoming call distribution group Message buttons Conditions Message Button A flexible button...

Page 222: ...768 ms 5 12 s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2...

Page 223: ...ill not turn on Installation Manual References KX TDE100 KX TDE200 3 6 7 SLC16 Card KX TDA0174 MSLC16 Card KX TDA0175 and CSLC16 Card KX TDA0177 KX TDE600 3 8 7 CSLC16 Card KX TDA0177 ESLC16 Card KX T...

Page 224: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 10 5 If a Voice Processing System is Connected 224 Feature Guide 1 19 1 Message Waiting...

Page 225: ...le at each extension through personal programming Personal Absent Message which can only be used by that extension user Note The means a parameter to be entered when assigning a message at an individu...

Page 226: ...User Manual References 1 6 3 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode 226 Feature Guide 1 19 2 Absent Message...

Page 227: ...ct data from the Call Directory and the System Feature Access Menu on the display VOL ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the...

Page 228: ...on AUTO DIAL STORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature...

Page 229: ...s programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Cert...

Page 230: ...to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The featu...

Page 231: ...conversation Time Service Switching Mode Automatic Manual 1 Used to switch between the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox...

Page 232: ...SS button lights of the KX T7040 and KX T7240 show only Off or Red On If the button is customised as a button which shows other light patterns the other light patterns also show only as Red On PC Prog...

Page 233: ...ng call Red on No message s present no incoming call Off APT Incoming call Red flashing Message s present no incoming call Red on No message s present no incoming call Off 2 Light Pattern of the Line...

Page 234: ...flashing Incoming call to the incoming call distribution group in Ring distribution method For information on the light patterns of PDN and SDN buttons refer to 1 7 1 Primary Directory Number PDN Seco...

Page 235: ...ill not indicate the status of the corresponding extension PC Programming Manual References 4 18 2 9 System Options Option 1 PT Fwd DND Fwd LED Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS key mod...

Page 236: ...ency position of the currency symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display la...

Page 237: ...2 Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 12 1 10 1 CO Line Settings CO Name PT Programming Manual References 13...

Page 238: ...for communication and one 64 kbps D channel for signalling 30B D 23B D Trunk QSIG Master Slave Extension 2 Point to Point 1 3 33 1 1 Slot Port Property BRI Port Main Port Type 2 3 35 1 1 Slot Port Pr...

Page 239: ...LP Subaddressing SUB You may add digits after the telephone number These digits will be passed to ISDN terminal device User to user Signalling Type 1 UUS 1 Transmits a specified volume of the data thr...

Page 240: ...When the ISDN port is in P P configuration one ISDN terminal device can be connected to the port When the ISDN port is in P MP configuration a maximum of eight ISDN terminal devices can be connected t...

Page 241: ...5 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN BRI port L1 Active Mode L2 Data Link Mode Access...

Page 242: ...Feature Guide References 1 30 4 QSIG Standard Features 242 Feature Guide 1 21 1 Integrated Services Digital Network ISDN...

Page 243: ...333 2 Answers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP CO...

Page 244: ...tension number assigned for each extension through system programming is sent for CLIP COLP 1 30 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identificat...

Page 245: ...References 1 20 2 Flexible Buttons User Manual References 1 8 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP...

Page 246: ...ice Digital Subscriber Signalling System No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the p...

Page 247: ...t answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination after the call reached the PBX once W...

Page 248: ...feature PC Programming Manual References 4 9 2 6 1 Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 4 12 2 7 1 Class of Service COS Settings CO SMDR CF MSN Feature Guide References 1 3 1...

Page 249: ...k Calls 01 23 4567 01 23 4567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the followin...

Page 250: ...ide References 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 1 3 1 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls 250 Feature Guide 1 21 1 Integrated Services Digital Net...

Page 251: ...S 300 141 Call Hold HOLD supplementary service ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telep...

Page 252: ...ISDN port is in P P configuration this feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possibl...

Page 253: ...supplementary service The availability of this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References...

Page 254: ...be received later on Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC P...

Page 255: ...an ISDN port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or c...

Page 256: ...139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234 Up to eight terminals can be connected to the port and receive a call simultaneously 131 139 Up to eight terminals can be connec...

Page 257: ...N whose last digit is 0 as an individual MSN system programming is required for each ISDN port PC Programming Manual References 3 33 1 1 Slot Port Property BRI Port ISDN Extension 3 35 1 1 Slot Port P...

Page 258: ...ton can be customised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References...

Page 259: ...and customer needs 2 E1 Features The following table shows the features available for each channel type Feature Table Channel Type 1 2 3 4 5 TIE DID DIL ANI Call Charge Information DR2 1 E M C 2 E M P...

Page 260: ...an be treated the same as a Caller ID number 1 18 1 Caller ID 5 Call Charge Information The call charge meter pulses can be received during a conversation 1 26 3 Call Charge Services Conditions If an...

Page 261: ...4 channels of the T1 card individually according to tariffs and customer needs 2 T1 Features The following table shows the features available for each channel type Feature Table Channel Type 1 2 3 4 5...

Page 262: ...103 SLT Telephone Company T1 LCOT T1 Card T1 OPX PBX Extn 102 5 Automatic Number Identification ANI Receives the caller s number from the T1 line When the ANI number is received it can be treated the...

Page 263: ...can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 for KX TDE100 KX TDE200 or 8 for KX TDE600 KX TVS KX TVP systems can be conn...

Page 264: ...sion Port DPT Type VM Port No Programming Example of VM DTMF Group VM DTMF Group No 1 2 Group Name Company C Company D Service Mode AA VM Floating Extension No 300 400 1 301 401 Extension No of Port C...

Page 265: ...65 directly assign 165 6123 to a One touch Dialling button When pressing this button the outgoing message OGM of the mailbox will be heard All ports in a VM DPT group must be connected to a single DHL...

Page 266: ...call you back The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answe...

Page 267: ...s FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching to VM command Recording message command 6 H H Mailbox No Recording mes...

Page 268: ...t the caller can leave a message in the mailbox of the desired extension 1 12 1 Call Transfer The extension user should use the Voice Mail VM Transfer button when transferring a call to the mailbox of...

Page 269: ...reby notifying the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored i...

Page 270: ...tension has set DND 1 3 1 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is c...

Page 271: ...n when the VPS answers the call and the PBX sends the Follow on ID to the VPS 5 22 3 8 1 VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time...

Page 272: ...ed Extension Flexible Button Type Extension Number for Voice Mail Transfer 6 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 6 13 4 2 3 Portable Station Flexible Button Typ...

Page 273: ...sion number with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number 5 Transfer Recall to a Mailbox of the VPS If a call is...

Page 274: ...No Example For DID Calls Each location number can have its VM trunk group number message number and tenant number 1 2 DID Programming Example VPS Programming Programming Example of Trunk Group Assign...

Page 275: ...perform the Paging feature using the recorded message 1 16 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller is leaving a message and if desired answer the...

Page 276: ...n setting LCS 1 28 1 Extension Personal Identification Number PIN If the user forgets the PIN it can be cleared by an extension assigned as the manager Each extension can be programmed to either end r...

Page 277: ...ansfer Extension Number for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 6 17 4 3 DSS Console Type Extension Number for Two way Record Extension Number for Two way Transfer Extension Num...

Page 278: ...will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Live Call Scr...

Page 279: ...on PT Programming Manual References 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Guide References 2 3 6 Flexible Numbering Fixed Numbering...

Page 280: ...1 Sales 2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 Constituent PS Ring Group 1 Floating E...

Page 281: ...ution Group Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may often be busy as each PS in the group uses one channel w...

Page 282: ...S in a PS ring group has set the DND feature for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 1 3 1 3 Do Not Disturb DND For calls directed to PS...

Page 283: ...Feature Guide References 3 1 Capacity of System Resources Feature Guide 283 1 25 2 PS Ring Group...

Page 284: ...alling Directory Makes a call by selecting from a common directory of extension names Shortcut Directory Accesses a feature by selecting from a private directory of feature names and numbers Quick Dia...

Page 285: ...number or and or display operation The flexible buttons and the display are customised through PS programming The button assignment is the same for the PT 1 20 2 Flexible Buttons Some special feature...

Page 286: ...ll Monitor e During Consultation Hold f During a Conference Group Call 1 15 1 Conference Group Call Wireless XDP Parallel Mode can only be set from a PS The wired telephone can accept or deny this fea...

Page 287: ...lection 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal Identificat...

Page 288: ...ences 1 11 9 Parallelled Telephone 2 2 1 Class of Service COS User Manual References 1 8 12 Using Your PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode 288 Feature Guide 1 25 5 Wireles...

Page 289: ...s desk Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX T...

Page 290: ...t is not shared with an actual extension 1 17 7 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must be enabled through COS programming PC Programming Ma...

Page 291: ...owing data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error log 2 4 3 Local Al...

Page 292: ...Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Page 293: ...he call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 1 17 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Veri...

Page 294: ...umber is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out s...

Page 295: ...the incoming trunk calls are shown 13 1 11 1 Main SMDR Print Information Incoming Call 805 SMDR Incoming Call Printing Outgoing intercom call Controls whether the outgoing intercom calls are recorded...

Page 296: ...ar year month day year day month 13 1 11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming trunk call is shown 13 1 11 1 Main SMDR Options Option Con...

Page 297: ...the call A display PT shows the elapsed time of the call The starting time and the total duration of the call are recorded on SMDR 4 5 2 3 Timers Counters Dial IRNA Recall Tone Dial Analogue CO Call...

Page 298: ...to a Telnet compatible Terminal Emulator In order to activate a connection to a terminal emulator the IP address of the IPCMPR IPCEMPR card port number user ID SMDR and password must be entered If a t...

Page 299: ...Outgoing Call Printing 805 SMDR Incoming Call Printing Feature Guide References 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 1 1 4 Multiple Subscriber Number MSN Ringing Service 1 2 2...

Page 300: ...rms to a external PC Conditions To be able to use this feature through system programming it is required to enable this feature register the IP address of the Syslog server and to select whether major...

Page 301: ...If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connec...

Page 302: ...rge rate per meter indication is programmable on a trunk group basis Calculation Method The margin or tax rate must consist of four digits two digits before and after the decimal xx xx The calculation...

Page 303: ...Note extension or verification code number Conditions General Call Charge Reference by Call Charge Reference Button A display telephone user can check the total call charge for his own extension using...

Page 304: ...n Answer Detection PT Programming Manual References 010 Charge Margin 011 Charge Tax 012 Charge Rate per Unit 130 Decimal Point Position for Currency 131 Currency 491 Pay Tone Signal Type Feature Guid...

Page 305: ...Control Call Billing for Guest Room Charges for calls from guest rooms can be logged and output as a guest bill 1 27 3 Call Billing for Guest Room Remote Wake up Call An extension designated as the ho...

Page 306: ...showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room exten...

Page 307: ...ated with rooms must be one of the following types PT including IP PT SLT ISDN Extension T1 OPX PSs cannot be checked in and out as room extensions It is recommended that the extension number of a roo...

Page 308: ...for Telephone Checkout Billing Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 8 2 6 2 Hotel Charge Bill Checkout Billin...

Page 309: ...number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 1 26 1 1 Station Message Detail Recording SMDR 6 The total charge for each charge item and ta...

Page 310: ...6 1 4 1 1 Wired Extension Extension Settings Main Extension PIN 8 2 6 2 Hotel Charge Bill Checkout Billing LCD for Telephone 8 2 6 2 Hotel Charge Charge Margin Tax Margin Rate for Telephone Margin Tax...

Page 311: ...protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock...

Page 312: ...l References 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 3 2 2 Manager Programming 312 Feature Guide 1 28 1 Extension Personal Identi...

Page 313: ...can be programmed not to be cancelled by this feature Conditions Extension Dial Lock 1 9 3 Extension Dial Lock and the extension personal identification number PIN 1 28 1 Extension Personal Identifica...

Page 314: ...User Manual References 1 8 13 Clearing Features Set at Your Extension Extension Feature Clear 314 Feature Guide 1 28 2 Extension Feature Clear...

Page 315: ...ontinuously used with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is bein...

Page 316: ...o Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode...

Page 317: ...out mode The extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions T1 OPX extension...

Page 318: ...mming To use the voice message feature An extension assigned as the manager can record messages 1 17 5 Outgoing Message OGM A different message can be assigned for each time mode day lunch break night...

Page 319: ...BGM FWD Call Pickup Deny Call Waiting DND Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording ti...

Page 320: ...ill be heard in all cases except those marked with 1 in the table above Dial Tone Patterns All dial tone patterns have a default 3 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in th...

Page 321: ...the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is esta...

Page 322: ...2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from Doorphone Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Tone 4 1 Start...

Page 323: ...E1 E M Digital 64 kbps 30 channels BRI PRI QSIG Digital ISDN 2B D 30B D 23B D VoIP Internet Protocol IP The available interfaces depend on the cards installed in the PBX 3 33 1 1 Slot Port Property B...

Page 324: ...Dials 2011 TIE Line Interface Explanation To use this method it is necessary to change the first one or two digits of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls t...

Page 325: ...Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of an extension Case 1 Extension 1...

Page 326: ...directly to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk I...

Page 327: ...side Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extensi...

Page 328: ...ls 802 9 211 4567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle...

Page 329: ...TRG 2 Extn 1011 Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access n...

Page 330: ...hone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the I...

Page 331: ...ming TIE line call can make a trunk call through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trun...

Page 332: ...Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verifi...

Page 333: ...IE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code ent...

Page 334: ...on s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code 6 1 4 1 1 Wired Extension Extension Settings Option 1 ARS Itemised Code 6 10 4 2 1...

Page 335: ...ccess Code 47 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Numb...

Page 336: ...52 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444...

Page 337: ...Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call...

Page 338: ...4567 23 4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone num...

Page 339: ...s Added Number used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 11 1 9 1 TIE Table...

Page 340: ...X 2 3XXX The 2nd route trunk group TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with...

Page 341: ...01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk gro...

Page 342: ...of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX...

Page 343: ...able of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PB...

Page 344: ...a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or...

Page 345: ...the own PBX code 951 Modified number 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of...

Page 346: ...IP Gateway DN2IP 3 33 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 35 1 1 Slot Port Property PRI Port Network Numbering Plan Trunk Property 3 38 1 1 Slot Port Property T1 P...

Page 347: ...PT Programming Manual References 453 DID Destination 500 Trunk Group Number Feature Guide 347 1 30 1 TIE Line Service...

Page 348: ...Table for a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension number 1011 The dialled number is found at the local PBX so e...

Page 349: ...packets VoIP and sent through this network VoIP networks support private network communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2000 Extn 2999 IP GW Router IP GW PB...

Page 350: ...y routed through the VoIP ports designated as trunk group 2 IP GW IP address assignment for the local PBX and other PBXs Programming Example Destination Leading No IP Address 2 200 45 11 35 3 199 176...

Page 351: ...the dialled leading number is found in the Quick Dialling Table the call will be automatically rerouted to a trunk as specified by the corresponding destination number When a call is made using the Vo...

Page 352: ...Virtual IP Gateway Port 3 13 1 1 Slot Shelf Property Virtual IP Gateway Hunt Pattern 3 53 1 1 Slot Port Property IP GW Port 11 1 9 1 TIE Table Feature Guide References 1 30 1 TIE Line Service 352 Fea...

Page 353: ...evice Example PBX 1 V IPGW Private IP Network PBX 2 IP GW 1 IP GW 2 PBX 3 IP GW 3 IP GW 4 Gateway Settings List 1 IP GW 1 GW Group 1 2 IP GW 2 GW Group 1 3 IP GW 3 GW Group 2 4 IP GW 4 GW Group 2 Offi...

Page 354: ...earches local extensions for a matching number If there is no match the PBX then checks the TIE Line Routing Table for the Gateway Group for a corresponding entry If an entry is found the call is sent...

Page 355: ...programme a priority list of CDPG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 C...

Page 356: ...ority CDPG The call is routed to Port 1 of the first card The call is rerouted to Port 1 of the second card Port 1 of the first card is busy Port 1 of the second card is available The call is answered...

Page 357: ...s a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the tru...

Page 358: ...5 of other PBX whose public number is 123 4321 PC Programming Manual References 3 33 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 35 1 1 Slot Port Property PRI Port Network...

Page 359: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to...

Page 360: ...n Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 1 30 4 3 Call Forwarding CF by QSIG Cal...

Page 361: ...is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc...

Page 362: ...Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 35 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CN...

Page 363: ...Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2...

Page 364: ...LIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 35 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3...

Page 365: ...2 The call is transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 200...

Page 366: ...rty PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User Manual References 1 4 1 Transferring a Call Call Transfer 366 Feature Guide 1 30 4...

Page 367: ...arty s PBX is capable of accepting CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set...

Page 368: ...3 Extn 2001 Extn 2002 Extn 4001 1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have be...

Page 369: ...ormation from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension status information can travel be...

Page 370: ...Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant access code must be...

Page 371: ...ements for KX TDA KX NCP series PBXs that will monitor extensions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX with...

Page 372: ...ng the TIE Call by Own PBX Extension Number feature 1 30 1 TIE Line Service PC Programming Manual References 3 33 1 1 Slot Port Property BRI Port ISDN CO Networking Data Transfer 3 35 1 1 Slot Port Pr...

Page 373: ...Setup No Yes 2 FWD to a Mailbox of the VPS Yes Yes 3 Intercept Routing to a Mailbox of the VPS Yes Yes 4 Transferring to a Mailbox of the VPS No Yes 5 Transfer Recall to a Mailbox of the VPS No Yes 6...

Page 374: ...enters extension number 201 so the call is transferred over the private network to extension 201 If extension 201 does not answer mailbox 201 in the VPS will answer it and play the appropriate messag...

Page 375: ...nation Extension 102 does not answer the trunk call so the call is forwarded to the VPS using a VPS mailbox number containing the TIE line access number the PBX code of the PBX that received the call...

Page 376: ...hen using a mailbox number containing more than 5 digits the version of the KX TVM series VPS must be 2 1 Main Software Version 2 50 or later Transfer to Mailbox It is possible to transfer calls to a...

Page 377: ...locations to receive calls together PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS...

Page 378: ...Feature Guide References 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 1 25 6 Virtual PS 378 Feature Guide 1 30 6 Network ICD Group...

Page 379: ...all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range when a call is received the call will be refused...

Page 380: ...PBX to another PBX during a conversation is not possible PC Programming Manual References 4 5 2 3 Timers Counters Miscellaneous System Wireless PS Out of Range Timer 4 18 2 9 System Options Option 4 S...

Page 381: ...de The following features cannot be used with an IP PT XDP 1 11 9 Parallelled Telephone Digital XDP 1 11 9 Parallelled Telephone OHCA 1 8 4 3 Off hook Call Announcement OHCA Using PC Phone or PC Conso...

Page 382: ...ows V IPEXT Card IP EXT Card KX NT136 KX NT265 KX NT265 version 2 00 or later KX NT300 series except KX NT366 KX NT305 KX NT400 KX NT366 KX NT305 Available Installation Manual References KX TDE100 KX...

Page 383: ...ick Dialling 1 6 1 6 Quick Dialling S CO Line Access 1 5 5 3 Trunk Access System Speed Dialling 1 6 1 5 Speed Dialling Personal System TIE Line Call 1 30 1 TIE Line Service Trunk Group Access 1 5 5 3...

Page 384: ...tual Cards PC Programming Manual References 3 17 1 1 Slot Card Property Virtual SIP Extension 3 18 1 1 Slot Port Property Virtual SIP Extension Port 3 19 1 1 Slot Port Property Virtual SIP Extension P...

Page 385: ...uality of the codecs varies as follows High G 722 G 711 G 729A Low When the preferred codec of each party differs the call will be established using the lower codec For example if the caller prefers G...

Page 386: ...in out LCS CO 13 CO 12 CO 11 CO 10 CO 09 CO 08 CO 07 CO 06 CO 05 CO 04 CO 03 CO 02 CO 01 Conditions Up to 12 characters can be assigned to the LCD of each flexible button through personal system progr...

Page 387: ...User Manual References 1 14 1 Self Labelling KX NT366 only Feature Guide 387 1 31 4 Self Labelling KX NT366 only...

Page 388: ...PBX via the CTI Server PBX IPCMPR Card CTI Server PC PC LAN LAN Conditions CTI application software must be installed on the connected PC In addition some features may require a KX NCS4910 or KX NCS49...

Page 389: ...l CTI Connection 3 12 1 Connection of Peripherals PC Programming Manual References 4 9 2 6 1 Numbering Plan Main Features Dial Information CTI 4 18 2 9 System Options Option 6 CTI Feature Guide 389 1...

Page 390: ...on pertaining to each entry This feature allows the user to make calls and send e mails to each entry Outlook Integration The Microsoft Outlook Address Book can be integrated to be used with the PC Ph...

Page 391: ...all Control CTI Connection KX TDE600 3 10 4 First Party Call Control CTI Connection PC Programming Manual References 3 24 1 1 Slot Port Property Extension Port DPT Type Type DPT Type Location No PT Pr...

Page 392: ...a PC Operator Console Mode An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface Conditions Activation keys are required to enable the application s...

Page 393: ...cellular phones to ring in parallel for incoming calls 1 2 2 3 Outside Destinations in Incoming Call Distribution Group DISA Automatic Walking COS Registered cellular phones are automatically recogni...

Page 394: ...394 Feature Guide 1 33 1 Cellular Phone Features SUMMARY...

Page 395: ...Section 2 System Configuration and Administration Features Feature Guide 395...

Page 396: ...hat they can act as completely different extensions To use XDP mode XDP mode must be enabled on the port through system programming Conditions Automatic Detection on Super Hybrid Port A DPT SLT or PT...

Page 397: ...6 17 4 3 DSS Console Pair Extension PT Programming Manual References 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode Feature Guide 397 2 1 1 Extension Port Configuration...

Page 398: ...isper OHCA k 1 9 1 Toll Restriction TRS Call Barring Barring l 1 9 3 Extension Dial Lock m 1 9 5 Walking COS n 1 11 8 Trunk Call Limitation o 1 12 1 Call Transfer p 1 17 2 Door Open q 1 17 6 Direct In...

Page 399: ...ual References 2 1 8 COS Programming 602 Class of Service Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 7 Calling without Restrictions Feature Guide 399 2 2 1 Cl...

Page 400: ...up 5 7 3 2 User Group 603 Extension User Group Assignable Extensions PT SLT PS SIP Extension ISDN Extension T1 OPX Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn...

Page 401: ...ting Group Member List 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member 4 Incoming Call Distribution Group An incoming call distribution group is a group of extensions which rec...

Page 402: ...ings Member List 660 VM Group Floating Extension Number Example DPT Port PBX VM DPT Group DPT Port DPT Port DPT Port DPT Port SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VM DTMF Gr...

Page 403: ...Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 VM Gro...

Page 404: ...Group 5 Extension User Group 6 2 System Management Each of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming...

Page 405: ...umber Conditions Tenant to Tenant Call Block The following features can be restricted based on the COS for each extension not based on the tenant by the Internal Call Block feature 1 1 2 2 Internal Ca...

Page 406: ...elong to one tenant because the following features are determined on a tenant basis 1 2 2 1 Incoming Call Distribution Group Features SUMMARY Music on Hold while a call is waiting in the queue The Tim...

Page 407: ...le Tenant Number 12 6 10 4 MSN Table MSN Tenant Number PT Programming Manual References 001 System Speed Dialling Number 006 Operator Assignment 320 ARS Mode 711 Music on Hold Feature Guide References...

Page 408: ...itching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start and or End time of each mode can be set for ea...

Page 409: ...le and DIL Table DID DDI table can be programmed for each DID DDI number and a tenant Time Table number is assigned to each DID DDI number DIL table can be programmed for each trunk and a tenant Time...

Page 410: ...art time Lunch Lunch Start time Day 2 Lunch End time Night Night Start time PC programming can also set the following three time periods for break mode per day Break 1 Start Break 1 End Day restart Br...

Page 411: ...rameter Ringing Tone Type Number for Time Service PT Programming Manual References 101 Time Service Switching Mode 102 Time Service Starting Time 514 Time Service Manual Switching Feature Guide Refere...

Page 412: ...ding to the corresponding time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operato...

Page 413: ...f an extension remotely and a verification code PIN PIN Lock is also unlocked 1 28 1 Extension Personal Identification Number PIN 1 9 6 Verification Code Entry Required Remote Extension Dial Lock Sets...

Page 414: ...be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed...

Page 415: ...face 64 kbps through an ISDN Extension Line 1 Assign the floating extension number of the ISDN remote maintenance default 699 and dial this number from the PC to connect to the PBX The RMT card is not...

Page 416: ...of the ISDN remote maintenance The RMT card is not required for this method This method is available only when an user supplied ISDN TA that supports CAPI is used Conditions Only one system programmin...

Page 417: ...ferences 801 External Modem Control 810 Remote Programming 811 Modem Floating Extension Number 812 ISDN Remote Floating Extension Number Feature Guide References 1 1 1 2 Direct In Line DIL 1 1 1 3 Dir...

Page 418: ...to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programmer 63 personal programmers one manager prog...

Page 419: ...User Manual References 3 1 Customising Your Phone Personal Programming 3 2 Manager Programming 3 3 Customising Your System System Programming Feature Guide 419 2 3 2 PT Programming...

Page 420: ...ller Used with the installer level programmer code to access installer level PC programming All system programming settings are available The three programmer codes used for PC programming can be set...

Page 421: ...PC Programming Manual References 2 1 2 Access Levels 13 1 11 1 Main Password Feature Guide References 3 1 Capacity of System Resources Feature Guide 421 2 3 3 Password Security...

Page 422: ...e 1 with 41 Type 2 without 41 For default of the flexible numbers refer to the Flexible Numbering Table available while a dial tone is heard 2 3 6 Flexible Numbering Fixed Numbering Flexible Numbering...

Page 423: ...start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Time i...

Page 424: ...zone PC Programming Manual References 2 5 Tool 2 5 2 Tool BRI Automatic Configuration 4 1 2 1 1 Date Time Date Time Setting 4 2 2 1 2 Date Time SNTP Daylight Saving 4 3 2 1 2 Date Time SNTP Daylight...

Page 425: ...hrough 9 can be assigned as follows Numbering schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consi...

Page 426: ...tension Numbering Scheme 16 Leading Number None 25 35 25 Extension Numbering Scheme 17 Leading Number None 26 36 26 Extension Numbering Scheme 18 Leading Number None 27 37 27 Extension Numbering Schem...

Page 427: ...xternal Pager 42 42 42 Group Paging answer 43 43 43 Automatic Callback Busy cancel CCBS cancel 46 46 46 User Remote Operation Walking COS Verification Code Entry 47 47 47 Wireless XDP Parallel Mode se...

Page 428: ...up FWD set cancel External 1 715 715 715 Group FWD set cancel Internal 1 716 716 716 Call Pickup Deny set cancel 1 720 720 720 Paging Deny set cancel 721 721 721 Walking Extension Enhanced Walking Ext...

Page 429: ...PBX feature number the number functions as the telephone s feature number and not as a PBX feature number See 4 4 1 Registering IP Telephones in the IP Networking Guide for programming details 3 It i...

Page 430: ...make the feature active For example to set Call Waiting the feature number for Call Waiting must be followed by 1 and to cancel it the same feature number should be followed by 0 If a feature number i...

Page 431: ...Feature PT Programming Manual References 100 Flexible Numbering Feature Guide References 1 24 1 Voice Mail VM Group 1 25 1 Portable Station PS Connection 3 1 Capacity of System Resources User Manual...

Page 432: ...access the PC programming mode through the ISDN interface on a PC 699 Group Incoming Call Distribution Group Used to call an incoming call distribution group 1 2 2 1 Incoming Call Distribution Group F...

Page 433: ...oup Name 660 VM Group Floating Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 811 Modem Floating Extensi...

Page 434: ...PT display except for PT system programming 2 3 2 PT Programming 5 languages max Type 2 PT system programming data one language max LPR software on a slot card software data Flash ROM on the slot car...

Page 435: ...ension Cards MSLC16 4 PFT ports CSLC16 4 PFT ports SLC16 4 PFT ports DHLC8 2 PFT ports and SLC8 2 PFT ports Only connect one extension card to each trunk card Note Through system programming it is pos...

Page 436: ...when power returns Installation Manual References KX TDE100 KX TDE200 3 2 6 Backup Battery Connection 3 15 1 Power Failure Connections KX TDE600 3 2 11 Backup Battery Connection 3 14 1 Power Failure...

Page 437: ...ord the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Au...

Page 438: ...r Code Shows three digit error code 2 Sub Code Shows six digit sub code WXYYZZ W Shelf type Physical shelf blank Virtual shelf X Shelf number 1 4 YY Slot number 00 11 ZZ Physical port number 01 16 Con...

Page 439: ...DSS Console Type 13 1 11 1 Main SMDR Print Information Error Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour M...

Page 440: ...y of information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name...

Page 441: ...e Installation Manual For a list of the MIB object groups supported by this PBX refer to 3 3 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible t...

Page 442: ...ugh system programming Notice It is important to set your DHCP server to not change the IP addresses of the IPCMPR IPCEMPR and DSP cards once IP telephones are registered to the PBX The IP telephones...

Page 443: ...l send an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test pa...

Page 444: ...444 Feature Guide 2 4 6 Packet Internet Groper PING Confirmation...

Page 445: ...Section 3 Appendix Feature Guide 445...

Page 446: ...per ISDN BRI port Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 128 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 personal programmers one manag...

Page 447: ...ing Call Distribution Group 128 32 extensions group 128 128 extensions group Paging Group 32 96 PS Ring Group 32 Trunk Group 64 96 VM DPT Group 2 groups x 12 ports 24 channels 8 groups x 12 ports 24 c...

Page 448: ...or group Total 6400 records system Message Waiting PS Incoming Call Distribution Group 256 640 Message Waiting PT SLT 512 1032 Voice Message Item KX TDE100 KX TDE200 KX TDE600 Outgoing Message OGM 64...

Page 449: ...taller 4 10 characters System Password for Administrator for PC Programming 4 10 characters System Password for User for PC Programming 4 10 characters System Password for Administrator for PT Program...

Page 450: ...on Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warnin...

Page 451: ...Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area Feature Guide 451...

Page 452: ...pe Type of Interface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desire...

Page 453: ...protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP...

Page 454: ...ICMP messages which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6...

Page 455: ...Community Names The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of O...

Page 456: ...Item Description 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 456 Feature Guide 3 3 Supported Management Information Base M...

Page 457: ...Mail PBX Code Method Changed Contents 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 17 5 Outgoing Message OGM 1 17 6 Direct Inward System Access DISA 1 17 7 Built in Simplified Voice Me...

Page 458: ...etooth compatibility 1 12 1 Call Transfer Transfer Recall for Call Transfer without Announcement 1 31 2 SIP Session Initiation Protocol Extension KX HGT100 compatibility 1 32 Computer Telephony Integr...

Page 459: ...d 1 17 6 Direct Inward System Access DISA Walking COS Through DISA DISA Call Transfer from Outside Destination 1 17 7 Built in Simplified Voice Message SVM 1 21 1 2 Calling Connected Line Identificati...

Page 460: ...features added 1 17 6 Direct Inward System Access DISA Walking COS Through DISA DISA Call Transfer from Outside Destination 1 17 7 Built in Simplified Voice Message SVM 1 21 1 2 Calling Connected Lin...

Page 461: ...Index Feature Guide 461...

Page 462: ...6 67 Call Hold 167 Call Hold HOLD by ISDN 251 Call Hold Retrieve Deny 167 Call Hold Automatic 167 Call Log Incoming 219 Call Log Outgoing 106 Call Monitor 120 Call Park 170 Call Park Recall 170 Call P...

Page 463: ...Access DISA 195 Direct One touch Answering 76 Direct Recording 207 Direct Trunk Access 100 Directed Call Pickup 78 Directory Call Extension Dialling 84 Directory Call Speed Dialling 108 Directory PS...

Page 464: ...ntercept Routing DND 28 Intercept Routing No Answer IRNA 28 Intercept Routing No Destination 33 Intercept Routing Overflow in an Incoming Call Distribution Group 59 Intercept Routing DISA Busy 196 Int...

Page 465: ...rivacy Release 179 Proprietary Telephone PT Features 227 PS Portable Station Features 278 PS Directory 284 PS Feature Buttons 285 PS Ring Group 280 402 PS Roaming by Network ICD Group 379 PT Proprieta...

Page 466: ...TRAP Implementation 440 TRS Barring Toll Restriction Call Barring Features 127 TRS Barring Level 127 TRS Barring Override by System Speed Dialling 127 Trunk Access 100 Trunk Answer From Any Station T...

Page 467: ...Feature Guide 467 Notes...

Page 468: ...This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Pana...

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