1.8.4 Second Call Notification to Busy Extension
1.8.4.1 Second Call Notification to Busy Extension—SUMMARY
Description
When attempting to call a busy extension (ringing or having a conversation), an extension user can send a
Call Waiting indication to the busy extension (
Call Waiting
). The notification receiving method depends on the
called extension’s personal setting and the telephone type:
Notification Receiving Method
Description & Reference
Call Waiting Tone
Sends the Call Waiting tone to the busy extension.
®
Off-hook Call Announcement
(OHCA)
Talk with the busy extension using the built-in speaker and
microphone of the called extension while the existing call is made
using the handset.
®
1.8.4.3 Off-hook Call Announcement (OHCA)
Whisper OHCA
Send a spoken message to a busy extension that will be heard
directly by only the called extension user, through the handset,
without interrupting the ongoing conversation.
®
Conditions
•
Each extension user can choose to receive Call Waiting tone, OHCA, Whisper OHCA, or none of these.
•
OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension.
•
OHCA and Whisper OHCA do not work for some telephone types. In such cases, the Call Waiting tone will
be sent to the called extension.
Calling
Extension’s
OHCA COS
Mode
Called Extension’s Call Waiting Mode
OFF
ON
Cancel
Call Waiting Tone
OHCA
Whisper OHCA
Disable
Call Waiting
disabled
Call Waiting tone
Call Waiting tone
Call Waiting tone
Enable
Call Waiting
disabled
Call Waiting tone
OHCA
(or Call Waiting
tone)
Whisper OHCA (or
Call Waiting tone)
•
The notification receiving methods (Call Waiting tone, OHCA, and Whisper OHCA) are available only when
the called extension is having a conversation with another party. If the called party is not yet connected
with the other party (e.g., still ringing, on hold, etc.), the calling extension will hear a ringback tone and will
be kept waiting until the called extension becomes available to receive the call waiting notification.
•
If none of these notification receiving methods (Call Waiting tone, OHCA, or Whisper OHCA) are set at the
called party’s extension, the caller will hear a reorder tone.
122
Feature Guide
1.8.4 Second Call Notification to Busy Extension
Summary of Contents for KX-NCP500
Page 13: ...Section 1 Call Handling Features Feature Guide 13...
Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features...
Page 169: ...User Manual References 1 4 2 Holding a Call Feature Guide 169 1 13 1 Call Hold...
Page 185: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 185 1 16 1 Paging...
Page 394: ...394 Feature Guide 1 33 1 Cellular Phone Features SUMMARY...
Page 395: ...Section 2 System Configuration and Administration Features Feature Guide 395...
Page 444: ...444 Feature Guide 2 4 6 Packet Internet Groper PING Confirmation...
Page 445: ...Section 3 Appendix Feature Guide 445...
Page 461: ...Index Feature Guide 461...
Page 467: ...Feature Guide 467 Notes...