9. Help
34
9.3.3 Fax – sending
9.3.4 Fax – receiving
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 3).
L
The other party’s fax machine is busy or has run out of recording paper. Try
again.
L
The other party does not have a fax machine. Check with the other party.
L
The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 18).
I cannot send a fax overseas.
L
Use the overseas transmission mode of feature #23 (page 27).
L
Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L
Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L
Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
L
Adjust the scan contrast using feature #58 (page 28).
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L
The scanner glass, white plate or rollers are dirty with correction fluid, etc.
Clean them (page 37). Please do not insert a document before correction
fluid has dried completely.
Problem
Cause & Solution
I cannot receive documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 3).
L
When you have a single telephone line, you must also subscribe to a
Distinctive Ring service (page 24).
L
The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 4) or clear the jammed paper
(page 36).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode.
Change the receiving mode to TEL/FAX mode (page 22) or FAX ONLY
mode (page 23).
L
The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 26).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TEL mode (page 21) or TEL/FAX mode
(page 22).
A blank sheet is ejected.
L
The recording paper is not installed correctly. Make sure that the shiny side
of the paper is facing down and re-install the paper (page 4).
L
The other party placed the document in their fax machine the wrong way.
Check with the other party.
The printing quality is poor.
L
The thermal head is dirty. Clean it (page 37).
L
Adjust the print contrast using feature #59 (page 28).
L
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
FT932_934HK-PFQX2561YA-en.book Page 34 Monday, May 8, 2006 5:05 PM
Summary of Contents for KX-FT932HK
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