9. Help
33
Troubleshooting
9.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. To reset the unit, disconnect the
power cord, then reconnect it.
9.3.1 Initial settings
9.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 3).
L
If you use a splitter to connect the unit, remove the splitter and connect the
unit to the wall jack directly. If the unit operates properly, check the splitter.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
L
If you connected the fax machine through a computer modem, connect the
fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialling mode setting may be wrong. Change the setting (feature #13 on
page 10).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 9).
Problem
Cause & Solution
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
Change to TEL mode (page 21) or TEL/FAX mode (page 22).
The receiving mode does not
function properly.
L
The Distinctive Ring is set (feature #31 on page 24).
During programming, I
cannot enter the code or ID
number.
L
All or part of the number is the same. Change the number: feature #41 on
page 28.
The unit beeps.
L
The recording paper has run out. Press
{
STOP
}
to stop the beeps and
install recording paper.
Caller information is not
displayed.
L
You have not subscribed to Caller ID service.
L
The caller requested not to send his/her information.
While viewing caller
information, the display
returns to standby mode.
L
Do not pause for over 3 minutes while searching.
FT932_934HK-PFQX2561YA-en.book Page 33 Monday, May 8, 2006 5:05 PM
Summary of Contents for KX-FT932HK
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