391
SQW0550
Others
Q&A Troubleshooting
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Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point
is not displayed.
General tips for using a Wi-Fi connection
•Use within the communication range of the wireless LAN network.
•Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
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Radio waves may get interrupted when used simultaneously. Use them sufficiently away from
the device.
•When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error
] is displayed.)
•When this unit is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
About a wireless access point
•Check if the wireless access point to connect is in operating state.
•The camera may not display or connect to a wireless access point depending on the radio wave
condition.
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Perform the connection closer to the wireless access point.
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Remove the obstacles between this unit and the wireless access point.
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Change the direction of this unit.
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Move the location or change the angle of the wireless access point.
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Perform the [Manual Input].
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•It may not display even if the radio waves exist depending on the setting of the wireless access
point.
•Is the network SSID of the wireless access point set not to broadcast?
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It may not be detected when it is set not to broadcast. Enter and set the network SSID.
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Alternatively, set the network SSID of the wireless access point to broadcast.
•Connection types and security setting methods are different depending on the wireless access
point.
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Refer to the operating instructions of the wireless access point.
•Is the 5 GHz/2.4 GHz switchable wireless access point connected to other equipment using the
5 GHz band?
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The use of a wireless access point that can use 5 GHz/2.4 GHz simultaneously is
recommended. It cannot be used simultaneously with this camera if it is not compatible.