Operating Instructions
139
2.11 Troubleshooting
Problem
Cause and Remedy
The camera image is not
displayed.
• The camera is not powered up.
→
Turn the camera on.
• The camera IP address is incorrect.
→
Set the proper IP address at the basic settings on
the preferences page.
• The authentication is required for the camera.
→
Set the proper user name and password at the basic
settings on the preferences page.
• Network to which your PC is connected is not working.
→
Confirm that the network is working.
• The network is congested.
→
Pages may not be displayed immediately.
Wait for a while.
• The proxy setting is incorrect.
→
If the camera cannot be accessed without a proxy
server, the proxy setting should be set on this
software. Check [Use a proxy server] and set the
proxy settings at proxy server settings on the
preferences page.
• There are more than 4 connections to the same
camera using this software.
→
There is a limit to the number of connections to the
same camera using this software (including BB-
HNP11). If you select [Audio and images are sent
using one connection] on the basic settings page, do
not make more than 4 connections to the same
camera. If you are making more than 4 connections,
select [Images and audio are connected
separately].
"Register the license key."
is displayed on the multi-
monitoring page.
• The license registration is not performed.
→
Perform the license registration entering registration
code and license key at [Help]
→
[License
Registration] on the menu bar.
Summary of Contents for BB-HNP15A
Page 168: ...Operating Instructions 168 ...
