Document #: 020-17475-00 Revision: E
Page #: 26 of 63
O.2 TROUBLESHOOTING
Table 3 lists ways for resolving possible problems. Contact technical service if problems
persist.
Table3. Troubleshooting
Problem Description
Possible Reason
Corrective Action
Unit does not start
when power button is
pressed.
Main power fuse
is burned out
Contact service personnel
No white light when
power is on while unit
started
Power button
LED is burned out
Contact service personnel
Excessive wobbling of
levitated impeller
during use
Unit improperly
charged
Power off the unit. Wait for 25 min or more
and charge the unit again.
Misalignment of
charger position
during charging
Inspect the top surface of levitation head
for levelness.
Inspect the charger for mechanical
damage.
Charger magnet
damaged
Recharge the unit with another charger and
perform the levitation test.
Cryomodule
malfunction
Call for technical service.
Impeller doesn’t
levitate properly after
charging completed.
Unit improperly
charged
Power off the unit. Wait for 25 min or more
and charge the unit again.
Power cord is
unplugged from
the unit
Ensure the power cord is properly attached
to unit.
Cryomodule
malfunction
Call for technical service.
Cryocooler
controller
malfunction
Call for technical service.
Unsmooth rotation of
Impeller with jerking
movements,
accompanied by
knocking noise.
Coupling out of
specification
Recharge the unit.
Loose timing belt Call for technical service
Impeller is
overloaded with
torque
Inspect impeller load in application, reduce
load if possible
Low battery
notification
Battery low
Elevated risk of memory corruption and
unreliable operation. Call for technical
service.