PalatiumCare Palcare PAL-211401 Install Manual Download

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PalatiumCare, Inc.

Page 52

2018

Tech Support

Misc.

Misc. has a few tools for trouble shooting and testing system features.

Testing Maintenance Report Emailing

Login

as Tech Support.

Click on the

Tech Support

Menu.

Click on the

Misc.

Tab.

Click on the

Trigger Site Maint Rep Email

Button to email the report.

Notes

: Email addresses have to already be entered into

Config Params

setting

“

site.report.maintenance.email

”

in order for the report to be emailed out.

Testing Hourly Summary Report Emailing

Login

as Tech Support.

Click on the

Tech Support

Menu.

Click on the

Misc.

Tab.

Click on the

Trigger Hourly Summ Rep Email

Button to email the report.

Notes

: Email addresses have to already be entered into

Config Params

setting

“

site.report.hourlySummary.email

”

in order for the report to be emailed out.

System Info

System Info shows the Server Firmware version, the User Interface (UI) version, the IP Address
and MAC Address of the server, who the Dealer is, and the amount of RAM used by the system.

Special Device Locations

Here is a list of all core system components managed by the PalatiumCare server and their
locations.

Summary of Contents for Palcare PAL-211401

Page 2: ...Layout WITHOUT System Mounting Board 11 PalatiumCare UL2560 System Mounting Layout 12 Mounting the Required Hardware 13 Mounting the Palatiumcare Enterprise Server 13 Mounting the Network Coordinator with Serial Power Cable 14 Connection for Network Coordinator 14 Mounting the Paging Transmitter 15 Mounting the Battery Backup for PalatiumCare System 16 Mounting the System Mounting Board 16 Mountin...

Page 3: ...tter 22 Onboard LED Lights 22 Restart Paging Transmitter 23 Facility Information and Settings 23 Overview 23 How to Change Facility Information Settings 23 Facility s Name 23 Facility s Caregiver Password 23 Facility s Administrator Password 24 Facility s Support Password 24 Time Settings 24 Time Zone 24 Daylight Savings 25 Customize Time Zone and or Daylight Savings 25 Buildings 25 Overview 25 Bu...

Page 4: ...Device 29 Managing Residents 30 Move in New Residents 30 Moving Out Residents 30 Updating Resident Info 30 Relocating Resident 31 Resident Devices 31 Overview 31 Learning in Resident Devices 31 Removing Resident Devices 31 Escalation Profiles 32 Overview 32 Adding Pager Cap Codes 32 Adding Cell Phone Contact 32 Creating Escalation Profiles 33 Choosing Escalation Profiles 33 Advanced Location 33 Ov...

Page 5: ...emergency pager disable 41 site emergency pager repeatMins 41 site longName 42 site lostSignal recordAgainMins 42 site lostSignal timeout 42 site lostSignal timeout location 42 site lostSignal timeout pager 43 site lostSignal timeout receiver 43 site lostSignal timeout repeater 43 site lowBattery recordAgainMins 43 site notifier pager dateFormat 44 site notifier pager locationDevice messageFormat ...

Page 6: ...tart secsDelayRamLow 48 site signal locationMargin 49 site signal locationRcvrMarginReduce 49 site system ignore lowbattery 49 site system ignore tamper 49 site tampger recordAagainMins 49 site timeZone gmtPlusMinus 50 site timeZone tzsetchar 50 site timeZone usesDST 50 site user administrator password 50 site user caregiver password 50 site user techSupport password 51 Tech Support 52 Misc 52 Tes...

Page 7: ...at 56 Appendix D Standard Time Zones 57 Appendix E Custom Time Zones and Daylight Savings 58 Appendix F Location Device Message Format 59 Appendix G Resident Device Message Format 60 Appendix H Example Information 61 Definitions 62 Index 63 Disclaimer Applies only to UL2560 Installations 63 ...

Page 8: ... connects directly into the PalatiumCare server and requires a power outlet Paging Transmitter The Paging Transmitter is responsible for notifying caregivers pagers when wireless devices are triggered to alarm The paging transmitter connects directly into the PalatiumCare server and requires a power outlet Battery Backup for PalatiumCare System The Enterprise and UL Enterprise Server bundles inclu...

Page 9: ...atch cable Mounting or Clamp Ties 4 to 5 Double sided tape 3 inches for securing the power adapter Hardware Installation This installation of the PalatiumCare System will apply to mounting the required hardware onto the System Mounting Board and mounting the required hardware without the System Mounting Board The steps and techniques of how to mount each scenario is showing below Hardware requirem...

Page 13: ...d route the cable to the PC network port 3 Plug the server power connector 5 24 VDC into the Battery Back up 4 Plug the Power and Network Coordinator connector into the server with the black and white leads 5 The connector with the black lead from the server goes to the Battery Back up 6 The connector with the white lead goes into the Network coordinator for wires connection as shown in the Networ...

Page 14: ...unit is secured and the conductor wires are connected then carefully snap the top cover back on to the Network coordinator Figure 1 4 Connections for Network Coordinator In order to be compliant with the UL2560 Certification the Network Coordinator needs to be wired to the PalatiumCare Server using standard terminal blocks The wire that connects the server to the Network Coordinator has 4 separate...

Page 15: ...on exactly where the Paging Transmitter will be mounted then secure it with the two screws as shown on the picture figure 1 6 3 When the Paging Transmitter is secured put back the top cover on and secure it with the four screws Attach the antenna to the unit 4 Plug in the power to the Battery back up for power 5 Plug in the Serial cable to the Network Coordinator Figure 1 6 ...

Page 16: ...the required hardware had been mounted to the system mounting board as a whole PalatiumCare System How the entire System can be mounted onto a wall where ever it needs to be placed 2 The System Mounting Board already has the pre exiting thread holes for use Follow the pre existing holes to mount the PalatiumCare System onto the wall with two wall dog zinc pan head 1 1 4 on the top and two on the b...

Page 17: ...om an outlet when a secure mounting location is not available Learning Wireless Repeaters into PalatiumCare System Overview Wireless Repeaters are used to increase the distance between Location Devices or Resident Devices and the Wireless Receiver Wireless Repeaters need to be registered with the PalatiumCare Server just like any Location or Resident devices so the system knows to monitor the Wire...

Page 18: ...sing the phillips head screws as shown below Power outlets for the repeaters must be installed a minimum of 18 from any sprinkler head 6 Attach the Terminal block end of the power cable to the Repeater on the indicated power terminal posts Figure 1 8 Note Polarity does not matter with AC current Therefore wires can be connected to either terminal Figure 1 9 ...

Page 19: ...k on the check box for Change the NID 9 Click on the Dropdown Box and Select 7 10 Click on the Send NID to Network Controller 11 Click on the Wizard Menu 12 Click on the Update Repeaters Button 13 Click on the Add New Device Button 14 Click on the Ready Button 15 Press the Reset Button on the Wireless Repeater 16 Verify the Serial on the screen matches the one on the Wireless Repeater 17 Click on ...

Page 20: ...nted horizontally next to an outlet This will prevent any possible interference from vertical electrical lines inside the wall Repeaters can also be mounted vertically below an available outlet The benefit of this is the ability to mount onto a wall where space is limited Figure 2 1 ...

Page 21: ...plication 3 Launch PalUtility an automatic search for all PalatiumCare servers and interfaces will begin Updating IP Address To change the PalatiumCare Server s IP Address the PalatiumCare Tech Support Utility PalUtility application will need to be used 1 Launch PalUtility an automatic search for all PalatiumCare servers and interfaces will begin 2 Select the server on the left that you would like...

Page 22: ...om server for 10 seconds might be required Network Coordinator Restart Network Coordinator 1 Unplug the power brick for the wireless receiver from the AC outlet or battery backup 2 Keep the power unplugged for 30 seconds 3 Plug the power brick back into the AC outlet or battery backup Paging Transmitter Onboard LED Lights The paging transmitter has four green and one red LED lights on the left sid...

Page 23: ... Caregiver Administrator and Support password can also be changed Notes For a complete listing of all config params for the facility go to Config Params Listing How to Change Facility Information Settings Facility s Name 1 Login as Tech Support 2 Click on the Configuration Menu 3 Click on the Config Params Tab 4 Locate site longName in the Param Name field for the table 5 Double click in the Param...

Page 24: ...ame field for the table 5 Double click in the Param Value field for site user techSupport password 6 Type in the new information 7 Click the Save button to save changes Time Settings Time Zone By default the facility s Time Zone is configured to US Central Standard Time The Time Zone will have to be changed if the facility is not in the US Central Standard Time Zone Below shows how to change the f...

Page 25: ...rams Tab 4 Locate site timeZone tzsetchar in the Param Name field for the table 5 Double click in the Param Value field for site timeZone tzsetchar 6 Type in the new Time Zone and Daylight Savings Time information 7 Click the Save button to save changes Buildings Overview Buildings are used to store locations and or resident A building could be made up of multiple rooms and or apartments or a town...

Page 26: ...ffsite Monitoring Account Number if offsite monitoring is being utilized 11 Type in the Building s emergency service dispatch phone numbers for the Fire Police and EMS or Medical if offsite monitoring is being utilized 12 Click on the Save Button Updating a Building 1 Login as Administrator 2 Click on the Configuration Menu 3 Click on the Buildings Tab 4 Click on the Buildings List 5 Type in or se...

Page 27: ... Administrator 14 Click on the Configuration Menu 15 Click on the Locations Tab 16 Click on the Add Location Button 17 Type in the Location Name 18 Select the Building the Location is attached to 19 Type in the Living Capacity of the Location a A Living Capacity of 0 means that it is a common area and no one lives there b A Living Capacity of 2 means that only 2 Residents can be living in the loca...

Page 28: ...d Tab 4 Click on the Update Repeaters Button 5 Click on the Add New Device Button 6 Click on the Ready Button 7 Press the Reset Button on the Wireless Repeater 8 Verify the Serial on the screen matches the one on the Wireless Repeater 9 Click on the Ok Register It Button 10 Type in where Repeater is being placed in the Location frame 11 Click on the Save Locations Name Button Update Repeater Locat...

Page 29: ...ick on OK Assign the Device Button 9 Click on Top Dropdown Menu 10 Select Device Type from drop down menu 11 Click on Bottom Drop Down Menu 12 Select Specific Device Location from drop down menu 13 Click on OK Register Device Button 14 If more than one device needs to be learned into PalatiumCare System Click on Select Different Location Button 15 If no more devices need to be learned in then clic...

Page 30: ...other Resident Button 12 If moving in only one resident click on Done Button Moving Out Residents 1 Login as Administrator 2 Click on Wizard Tab 3 Click on Move Out Resident Button 4 Select Resident to move out 5 Click on Continue Button 6 Verify resident information for resident being moved out 7 Click on Yes Move Out Button 8 Click on Done Button Note When a resident is moved out and personal de...

Page 31: ... 3 Click on Update Resident Devices Button 4 Select Resident to add Personal Device to 5 Click on Continue Button 6 Click on Add New Device Button 7 Click on Ready Button 8 Activate personal device that is being assigned to resident and clear within 5 seconds 9 Click on OK Assign Device Button 10 Click on drop down Menu 11 Select Device type from drop down menu 12 Click on OK Assign Button 13 When...

Page 32: ...3 Site Contacts Tab comes up as default 4 Click on Add Site Contact button 5 Type in position of Cell Phone holder into Position box 6 In Email box type in Cell Phone Number that is to receive text message alerts 7 Following cell phone number add in corresponding email title depending on the carrier to match cell phone carrier used Note If Carrier is not listed contact Cell Phone Provider for Phon...

Page 33: ...r an escalation profile To choose the escalation profile for each location 1 Login as Administrator 2 Click on Configuration Tab 3 Click on Locations Tab 4 In the far right column under Escalation Profile select from a drop down menu which escalation profile is to be used for that location Note Any location or resident device that is assigned to each location will strictly follow the escalation pr...

Page 34: ...ed fashion Figure 1 Shows a single floor building layout and Repeater Locations for locating Figure 2 Shows a multi floor layout with suggested repeater locations When a building has 3 or more floors alternating repeater locations will allow for sufficient coverage as well as the ability to triangulate using multiple levels of repeaters ...

Page 35: ...h Support 2 Click on Wizard Tab 3 Click on Update Soft Points Button 4 Click on Ready Button 5 Press Pendant button 6 Click on Select Button 7 Select the Location you are adding Soft Points to 8 Click on Continue Button 9 Physically stand in one of the designated Button Press Locations and Depress Pendant Button 10 Move to next designated location and Press Pendant Button 11 Repeat until all Desig...

Page 36: ...ints per room This will allow the system to work at maximum efficiency For buildings with small and medium sized apartments where fewer soft points are required a config param will need to be changed 1 Login as Tech Support 2 Click on Configuration Tab 3 Click on Config Params Tab 4 Locate site locating finalSelectionMode Param 5 For buildings with large apartments make sure Param Value is set to ...

Page 37: ... to give the system a better range of signal strength Figure 1 shows a typical apartment and where the soft points should be The four corners of the apartment should be defined while facing the center of the room standing in the four corners The center soft point button press should be as close to the center of the room as possible ...

Page 38: ...Medium Apartments For medium sized apartments four soft points can be defined with significant coverage for locating Figure 2 shows the suggested soft point location and direction Each soft point is from the center of the apartment facing the four corners ...

Page 39: ...18 PalatiumCare Inc Page 39 2018 Method 3 Small Apartments For small apartments a single centralized soft point is needed to identify the room Figure 3 Demonstrates the suggested location for a single button press ...

Page 40: ... Revert to Default Button Resets only the selected field to the field s default value Listing site city Optional Setting NO Default Value NONE Summary City of the Site Description This is the city the site is located in site discoveryTime location Optional Setting NO Default Value 7 Summary Number of seconds to allow for discovery of Location Devices Description This number of seconds that is allo...

Page 41: ...tting NO Default Value 60 Summary The number of minutes between System Emergency Email Messages Description This is the number of minutes System Emergency Email Messages are sent out after the first System Emergency email message is sent to PalatiumCare users site emergency pager disable Optional Setting NO Default Value 0 Summary Disable System Emergency Pager Messages Description This will disab...

Page 42: ...devices for the Maintenance Report Description This is the number of minutes a device with no signal lost signal will be written to the Maintenance Report site lostSignal timeout Optional Setting NO Default Value 480 Summary The number of minutes to make sure a device has checked in Description This is number of minutes a device has to check in before PalatiumCare reports to the end user that the ...

Page 43: ...n This is the number of minutes a wireless receiver has to check in before PalatiumCare reports to the end user that the wireless receiver is missing site lostSignal timeout repeater Optional Setting NO Default Value 10 Summary The number of minutes to make sure a wireless repeater has checked in Description This is number of minutes a wireless repeater has to check in before PalatiumCare reports ...

Page 44: ...ager message format for Location Devices Notes See Appendix F Location Device Message Format for more information site notifier pager residentDevice messageFormat Optional Setting NO Default Value PageType LocationName AssignedTo DeviceUse DNR NitifierMessage RoomPhone MobilePhone Time Near Summary Resident Device Information format for Pager Messages Description This is the pager message format f...

Page 45: ...ve Offsite Monitoring Failure Transmissions Each email address is separated by a semicolon site offsiteMon email success Optional Setting NO Default Value NONE Summary Who Offsite Monitoring Success Email messages should be sent to Description This is the list of email addresses that will receive Offsite Monitoring Successful Transmissions Each email address is separated by a semicolon site offsit...

Page 46: ... By changing this value the Site waves all liabilities for PalatiumCare LLC and the Offsite Monitoring Company site offsiteMon host2 filePath Optional Setting NO Default Value nc notify php Summary Secondary Offsite Monitoring transaction location Description This only should be changed by a PalatiumCare LLC technician By changing this value the Site waves all liabilities for PalatiumCare LLC and ...

Page 47: ...ription This will disable the PalatiumCare system from verifying the paging transmitter is properly connected and powered on 1 Yes 0 No site report hourlySummary email Optional Setting YES Default Value NONE Summary List of email addresses the hourly summary report should be emailed to Description This is a comma separated list of email address the hourly summary will be emailed to daily summarizi...

Page 48: ... This is to enforce the requirement of entering the resident s room phone number when moving residents into their apartment or room 1 Yes 0 No site restart ramLessThan Optional Setting NO Default Value 512 Summary Restart server if available RAM drops below this value Description This is the least amount of free RAM space need in kilobytes KB for the system to operate properly site restart secsDel...

Page 49: ...e wireless receiver signal strength from a devices signal it will help balance device locating Range value from 0 to 100 site system ignore lowbattery Optional Setting NO Default Value 0 Summary Are all Low Battery messages to be ignored Description This will prevent Low Battery signals from being recorded on the Maintenance Report 1 Yes 0 No site system ignore tamper Optional Setting NO Default V...

Page 50: ... zone information in not used by the city Notes See Appendix E Custom Time Zones for more information site timeZone usesDST Optional Setting NO Default Value 1 Summary Is Daylight Savings Time used Description This is used to use or not use daylight savings time Not all cities use daylight savings time 1 Yes 0 No site user administrator password Optional Setting NO Default Value admin Summary Site...

Page 51: ...8 PalatiumCare Inc Page 51 2018 site user techSupport password Optional Setting NO Default Value support Summary Site s Tech Support Password Description This is the password the site used to log in as Tech Support ...

Page 52: ...d out Testing Hourly Summary Report Emailing 1 Login as Tech Support 2 Click on the Tech Support Menu 3 Click on the Misc Tab 4 Click on the Trigger Hourly Summ Rep Email Button to email the report Notes Email addresses have to already be entered into Config Params setting site report hourlySummary email in order for the report to be emailed out System Info System Info shows the Server Firmware ve...

Page 53: ...estions Why is the time off Correct Time Zone was not configured or never updated to the facility s time zone How do I set the time Time cannot be configured manually PalatiumCare will every so often updated it s time based on the time zone configured for the system ...

Page 55: ...uly c Replaced by the year divided by 100 and truncated to an integer as a decimal number 07 04 76 09 25 52 d Replaced by the day of the month as a decimal number 04 j Replaced by the day of the year as a decimal number 196 m Replaced by the month of the year as a decimal number 07 w Weekday as a decimal number with Sunday as 0 0 6 4 W Week number with the first Monday as the first day of week one...

Page 56: ...ock as a decimal number 04 M Replaced by the minute as a decimal number 11 p Replaced by the a m or p m PM r Equivalent to I M S p 04 11 36 PM R Replaced by the time in 24 hour notation 16 11 S Replaced by the second as a decimal number 36 T Equivalent to H M S 16 11 36 X Replaced by locale s appropriate time representation 04 11 36 z Replaced by the UTC offset 0600 Z Replaced by the time zone nam...

Page 57: ...018 Appendix D Standard Time Zones Time Zone Time Zone Name Abbreviation 4 Atlantic Time Zone AST 5 Eastern Time Zone EST 6 Central Time Zone CST 7 Mountain Time Zone MST 8 Pacific Time Zone PST 9 Alaska Time Zone AKST 10 Hawaii Time Zone HST ...

Page 58: ...stopped hour difference from GMT Used to break up key sections M3 Month DST starts March 2 Week of the month DST stats 3rd 0 Day of the week DST starts Sunday Used to break up the date and time 01 00 00 Military time DST starts Used to break up key sections M11 Month DST stops November 1 Week of the month DST stops 1st 0 Day of the week DST stops Sunday Used to break up the date and time 02 00 00 ...

Page 59: ...ame South Horizon Date DATE OF MESSAGE Example 10 10 2009 DeviceUse Pull Cord DNR DNR LocationArea Bathroom LocationName Apt 101 in South Horizon NotifierMessage PageType ALARM or REPEAT or CLEAR Residents Jim Smith Has Cat Jane Smith Has Dog Time TIME OF MESSAGE Example 10 00 pm Notes See Appendix H Example Information to see the location s and resident s information ...

Page 60: ...h Horizon Date DATE OF MESSAGE Example 10 10 2009 DeviceUse Pendant DNR DNR FirstName Jim LastName Smith LocationName Apt 101 MobilePhone 555 555 5454 NickName Jimmy NotifierMessage Has Cat PageType ALARM or REPEAT or CLEAR RoomPhone 555 555 5959 Time TIME OF MESSAGE Example 10 00 pm Notes See Appendix H Example Information to see the location s and resident s information ...

Page 61: ...formation 1 First Name Jim Last Name Smith Nick Name Jimmy Date of Birth 9 9 1943 DNR on File YES Notifier Message Has Cat Mobile Phone 555 555 5454 Room Phone 555 555 5959 Example Resident Information 2 First Name Jane Last Name Smith Nick Name Janey Date of Birth 9 10 1944 DNR on File YES Notifier Message Has Dog Mobile Phone 555 555 5450 Room Phone 555 555 5959 ...

Page 62: ...evice that is assigned to an apartment or to a common location and is mounted to the building Such as Apartment 101 Bed Push Cord or 1st Floor Women s Bathroom Pull Cord Notifier A method of being informed about system events such as a pager E Mail or voice radio Paging Transmitter The device used to send messages to an individual s pager or group of individual pagers Wireless Receiver This device...

Page 63: ... rooms One or more persons can live in an Apartment A couple occupies an Apartment mostly when multiple people live in the same Apartment Facilities most of the time don t care about labeling beds Town House This location is an independent building located on a facility s campus and resembles a standard home Normally a couple occupies a Town House Index Apartment 32 Event 32 Form A 32 Form B 32 Fo...

Page 64: ... BE PERMANENTLY ATTACHED OR TETHERED AT A FIXED LOCATION THE EMERGENCY CALL SYSTEM MUST NOT SHARE ITS COMMUNICATION NETWORK WITH ANY OTHER NETWORK OR SYSTEM ALL DEVICES CONNECTED DIRECTLY TO THE WIRING OF A HARDWIRED SYSTEM AND ALL TRANSMITTERS USING THE SAME FREQUENCY OR CHANNEL AND THAT ARE WITHIN RANGE OF A RECEIVER OF A WIRELESS SYSTEM MUST BE COMPATIBLE WITH THE EMERGENCY CALL SYSTEM AND EVAL...

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