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5345/5445
defective
If you cannot correct the problem, return the drive to Pacific
Scientific for replacement.
Return
procedure
1. Call Pacific Scientific at (978) 988-9800 from 8:00 a.m. to
5:00 p.m. Eastern Standard Time to get a Returned Materials
Authorization Number (RMA#).
Note: Do not attempt to return the drive, motor or any other
equipment without a valid RMA#. Returns received without a
valid RMA# are not accepted and are returned to the sender.
2. Pack the drive in its original shipping carton. Pacific
Scientific is not responsible or liable for damage resulting
from improper packaging or shipment.
3. Ship the 5345/5445 to:
Pacific Scientific
Motion Technology Division
110 Fordham Road
Wilmington, MA 01887
Attn: Repair Department, RMA# ________
Note: Do not ship Pacific Scientific motors to the above address.
The correct address for motor returns is:
Pacific Scientific
Motor Products Division
4301 Kishwaukee Street
Rockford, IL 61105
Attn: Motor Repair Department, RMA# _________
Shipment of your 5345/5445 or motor to Pacific Scientific
constitutes authorization to repair the unit. Refer to Pacific
Scientific’s repair policy for standard repair charges. Your unit
will be repaired and return-shipped via UPS Ground delivery. If
another means of shipping is desired, please specify this at the
time of receiving an RMA#.
Rev F
5345/5445 Installation and Hardware Manual
3 - 9
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