OWC Jupiter Mini-SAS
Appendix
5.2 TROUBLESHOOTING & TIPS
There is an alarm sounding
Makes sure to check the power connections and make sure that the PsU modules are secured inside the PsU. If an
alarm is still sounding, there may be a faulty PsU module. Check the Jupiter Command Center application for more
information on the unit status and to see if a specific PsU module problem is found.
To check for a faulty PsU module manually, first check the module fan for activity. If the module fans are spinning, you
will need to do a process of elimination on the modules to see which on is bad. before doing a process of elimination,
make sure all data cables are disconnected and try running the unit with one PsU (two PsU on the 16-bay) at a time. If
no faulty PsU module is found, contact technical support.
A drive bay is flashing red with a drive removed
This is normal behavior and should go away when a drive is inserted.
5.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent the loss of your data, we strongly suggest that you keep two or
more copies of your data on separate devices. any data loss or corruption while using the Jupiter expander Rack is the
sole responsibility of the user, and under no circumstances will other World Computing be held liable for compensation
or the recovery of any lost data.
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