NEO S-Series Library Service Manual
Event Codes and Acronyms
10400666-005
©2015-20 Overland-Tandberg
40
B2
Robotic controller
communication failed
Reset the unit and retry
operation. After several
occurrences contact technical
support
Robotic probably defect
• No communication from library controller to
robotic controller.
• Robotic hardware not working (cables,
distribution boards, robotics controller).
• Download robotic firmware fails.
B3
Robotic controller urgent stop
due to a released magazine
Check if magazine are completely
inserted and retry operation. After
several occurrences contact
technical support
Magazines released
Magazine present sensor defect.
B4
Cartridge did not transport
completely
Gripper could not pick
cartridge and CP sensor not
present
After pushing the cart CP
sensor still present
• CP sensor defect
• Cartridge sticks in slot/drive
B5
Robotic controller doesn’t
respond on command
Reset the unit and retry
operation. After several
occurrences contact technical
support
Robotic probably defect
• No communication from library controller to
robotic controller.
• Robotic hardware not working (cables,
distribution boards, robotics controller).
• Download robotic firmware fails.
C0
Network initialization failed
Check network cable and network
configuration. If the error recurs,
contact technical support
Library controller probably defect
probably a hardware problem, check library
controller
C1
Telnet Interface initialization
failed
Check network cable and network
configuration. If the error recurs,
contact technical support
Library controller probably defect, probably a
hardware problem, check library controller
C2
Web server initialization failed Check network cable and network
configuration. If the error recurs,
contact technical support
Library controller probably defect, probably a
hardware problem, check library controller
C6
Ping command did not
reached target
Check network cable and network
configuration. If the error recurs,
contact technical support
Library controller probably defect, probably a
hardware problem, check library controller
C7
Cannot Upgrade from USB
Retry of Firmware upgrade, if not
successful contact technical
support
Library controller probably defect, probably a
hardware problem, check library controller
C8
Cannot Upgrade from FTP
Retry of Firmware upgrade, if not
successful contact technical
support
Library controller probably defect, probably a
hardware problem, check library controller
C9
Cannot Upgrade Robotic from
Flash
Retry of Firmware upgrade, if not
successful contact technical
support
Library controller probably defect, probably a
hardware problem, check library controller
D0
ROM error.
ROM checksum incorrect
Retry of Firmware upgrade, if not
successful contact technical
support
Library controller probably defect, probably a
hardware problem, check library controller
Error
Code
Description
User Action
Critical Component Status
