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Overland Tandberg NEO S 1U, Service Manual

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NEO S-Series Library Service Manual

Event Codes and Acronyms

10400666-005

©2015-20 Overland-Tandberg

 

 

36

  

Main Error Codes

Error 
Code

Description

User Action

Critical Component Status

80

Bar Code Reader Error, cannot 
initialize BCR

Retry operation; after several 
occurrences contact technical 
support

Robotic probably defect
• Flexi cable to BCR not properly connected.
• Flexi cable to BCR damaged.
• Bar code engine defect.

81

Bar Code Reader Error, no 
response from BCR

Retry operation; after several 
occurrences contact technical 
support

Robotic probably defect
• Flexi cable to BCR not properly connected.
• Flexi cable to BCR damaged.
• Bar code engine defect.

82

EEPROM Error, no response 
from EEPROM (located on 
robotic controller)

Retry operation; after several 
occurrences contact technical 
support

Robotic probably defect
Robotic controller not working (hardware 
problem, EEPROM defect).

83

Robotic controller generic 
problem

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
Robotic hardware not working (cables, 
distribution boards, robotics controller).

84

Setting of gripper motor 
parameters failed

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
• Elevator distribution board defect.
• Cabling incorrect.

85

Setting of slider motor 
parameters failed

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
• Elevator distribution board defect.
• Cabling incorrect.

86

Setting of elevator motor 
parameters failed

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
• Elevator distribution board defect.
• Cabling incorrect.

87

Setting of rotation motor 
parameters failed

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
Robotics controller defect.

88

Setting of sled motor 
parameters failed

Reset the unit and retry 
operation. After several 
occurrences contact technical 
support

Robotic probably defect
Robotics controller defect.

89

Gripper blocked

Run ‘Library Verify Test’, after 
several occurrences contact 
technical support

Robotic probably defect
• Gripper motor not connected or defect.
• Gripper motor voltage to low.
• Robotics controller or distribution boards 

defect.

• Check gripper mechanism according 

stiffness in movement.

Summary of Contents for NEO S 1U

Page 1: ...NEO S Series Tape Libraries Service Guide January 2020 10400666 005...

Page 2: ...dividuals whether past or present is coincidental PROPRIETARY NOTICE The information contained in this document is subject to change without notice All information contained in or disclosed by this do...

Page 3: ...Modules General Product Warnings and Cautions High Voltage WARNING To reduce the risk of electric shock or damage to equipment always remove any power cords while working with the unit If the device h...

Page 4: ...amage or personal injury WARNUNG Seien Sie vorsichtig bei der Rack Installation oder Entnahme um ein versehentliches Kippen des Racks zu vermeiden und das Rack nicht zu besch digen bzw sich selbst zu...

Page 5: ...atic dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance w...

Page 6: ...em WARNING WARNUNG ADVERTISSEMENT A Warning contains information concerning personal safety Failure to follow directions in the warning could result in bodily harm or death Eine Warnung enth lt Inform...

Page 7: ...c Area EEA The CE marking certifies that a product has met EU consumer safety health or environmental requirements CCL Mark FCC United States The computer equipment described in this manual generates...

Page 8: ...Base https www overlandtandberg com knowledgebase Use the these options to access the information you need Product Type Library and Tape Product Family NEO S Series Model select your model Document T...

Page 9: ...bleshooting 16 Remove Stuck Tape Cartridges 17 Emergency Magazine Release 18 Upgrade the Library Firmware 18 General Diagnostic Tests 18 System Test 18 Slot to Slot Test 19 Library Verify Test 19 Oper...

Page 10: ...is in Rack 31 Reinstall the Tape Magazines 32 Reconnect Cables and Verify Firmware Version 32 Package Chassis for Shipment 32 Chapter 4 Event Codes and Acronyms Error Overview 35 Error Messaging 35 Er...

Page 11: ...the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in the...

Page 12: ...ation LEDs from the Maintenance UID LED Control screen or page This illuminates the blue LED on the front and rear of the Base Module to identify the library containing the failed component 2 Identify...

Page 13: ...ade the Library Firmware General Diagnostic Tests Troubleshooting Table Problem Solution Power Library does not power up Check all power cord connections Make sure the power switch on the front panel...

Page 14: ...enabled move the write protect switch to the enabled position Make sure you have the appropriate data tape for your library model Make sure you are using an Ultrium tape that has not been degaussed Do...

Page 15: ...ach time the tape drive connects to the FC fabric Bad defective contaminated media If the Media Attention LED is cleared and although the tape drive has been cleaned immediately re displays each time...

Page 16: ...are securely connected on both ends If the mini SAS connectors that connect to the tape drive and some HBAs will not plug in check the key The mini SAS connector on the tape drive is keyed for locati...

Page 17: ...evice Check your application provider website for the latest drivers and patches NOTE Many backup applications use their own drivers Before installing a driver make sure that it is not in conflict wit...

Page 18: ...lete magazines via the OCP or RMI see Remove the Magazine Manually on page 29 Upgrade the Library Firmware The firmware version for the libraries must be compatible with all implemented devices Verify...

Page 19: ...performs a self test verifies that it can communicate with the tape drives and the library extender and then the lower library performs a self test 3 The library returns any tapes from the tape drive...

Page 20: ...he test will return to Step 7 if there is a tape in the mail slot or Step 8 if there is not a tape in the mail slot 10 At the conclusion of the test the library pops open the mail slot and waits for t...

Page 21: ...ou endommagement de l quipement retirez toujours les cordons lectriques en travaillant avec l appareil CAUTION While working with the library observe standard Electrostatic Discharge ESD precautions...

Page 22: ...slowly insert the drive into the drive bay until it is flush with the back panel of the device CAUTION Support the bottom of the tape drive when removing it to avoid damaging any of the internal conn...

Page 23: ...eing replaced 4 While supporting the drive bottom use the tape drive handle and pull straight back to remove the old tape drive from the library CAUTION Support the bottom of the tape drive when remov...

Page 24: ...While working with the library observe standard Electrostatic Discharge ESD precautions to prevent damage to micro circuitry or static sensitive devices Prepare the Unit 1 Verify that all host process...

Page 25: ...that the library recognizes the new controller by selecting Status Library Status Check the event log to make sure any library controller events have cleared IMPORTANT If you are asked whether or not...

Page 26: ...erve standard Electrostatic Discharge ESD precautions to prevent damage to micro circuitry or static sensitive devices l The power supply unit PSU bays are located at the rear of the library 2U librar...

Page 27: ...er supply on the rear of the library 2 Verify that all host processes are idle and power off the library by depressing the power button on the front panel 3 Unplug the AC power cord from the PSU being...

Page 28: ...ten AVERTISSEMENT Pour r duire le risque de choc lectrique ou endommagement de l quipement retirez toujours les cordons lectriques en travaillant avec l appareil CAUTION While working with the library...

Page 29: ...er button on the front bezel to power down the library 2 Push a small metal pin or a straightened paper clip into the magazine access hole NOTE For the 4U all magazines on one side are released via th...

Page 30: ...inheit arbeiten AVERTISSEMENT Pour r duire le risque de choc lectrique ou endommagement de l quipement retirez toujours les cordons lectriques en travaillant avec l appareil CAUTION While working with...

Page 31: ...il est recommande qu un monte charge ou deux personnes au moins soit utilis lors de l installation ou de l enl vement du support 1 Release the screws on both side flanges that secure the Base Chassis...

Page 32: ...onnect all the cables to the same ports from which they were removed 2 Reattach the power cords 3 Press the Base Module power button for one to two seconds to power on the library The green LED is sho...

Page 33: ...rary b Remove the shipping lock from the holder on the back of the unit and place it in the slot on top of the unit to secure the robotics c Replace the yellow label or use any other tape over the shi...

Page 34: ...NEO S Series Library Service Manual Replacing Parts 10400666 005 2015 20 Overland Tandberg 34 Step Description 1 Packaging box 2 Bottom shell 3 Library 4 Middle shell 4U only 5 Top shell...

Page 35: ...ssaging The internal error messaging between the different modules and tasks contain the following information Error code Sub error code Affected source element Affected target element Affected librar...

Page 36: ...r 84 Setting of gripper motor parameters failed Reset the unit and retry operation After several occurrences contact technical support Robotic probably defect Elevator distribution board defect Cablin...

Page 37: ...occurrences contact technical support Robotic probably defect Sled motor not connected or defect Sled motor voltage to low Sled home sensor defect Sled sensor connecting cable damaged Robotics contro...

Page 38: ...Run Library Verify Test after several occurrences contact technical support Robotic probably defect Cabling incorrect Check rotation gears 97 Sled outside range Sled has reached a position beyond the...

Page 39: ...ted or defect Robotics controller or distribution boards defect Check rotation mechanism according stiffness in movement A0 Sled range out of specification Run Library Verify Test after several occurr...

Page 40: ...fect probably a hardware problem check library controller C1 Telnet Interface initialization failed Check network cable and network configuration If the error recurs contact technical support Library...

Page 41: ...l support Library controller probably defect D7 Fatal system error Retry operation after several occurrences contact technical support Library controller probably defect probably hardware problem chec...

Page 42: ...indicates which drive sled is affected Example Sub code 01 drive sled 1 Retry operation if not successful contact technical support Drive probably defect Check if drive sled is completely inserted Dri...

Page 43: ...vator home movement 07 Error during sled movement to rotation position 08 Error during rotation initialization get range failed 09 Error elevator init 0A Error during rotation to far position 0B Error...

Page 44: ...on sensor not found 40 Movement to from slot failed 41 Error during first slider movement 42 Error during first gripper movement 43 Error during second slider movement 44 Error during second gripper m...

Page 45: ...tion failed A4 Error during rotation to far position A5 Sled movement to mail slot position failed A6 Error during elevator movement to position A7 Error during mail slot detection B0 EEPROM on roboti...

Page 46: ...ment C3 Error during sled movement C4 Error during sled movement to sensor Acronym Meaning FC Fibre Channel FH Full Height GUI Graphical User Interface HBA Host Bus Adapter HH Half Height LUN Logical...

Page 47: ...x 23 54 x 39 09 in 24 8 x 59 8 x 99 3 cm 12 99 x 23 03 x 38 98 in 33 0 x 58 5 x 99 0 cm Shipping Weight without Rail Kit 25 4 lbs 11 52 kg 33 0 lbs 14 97 kg 47 lbs 21 31 kg Product Weight without medi...

Page 48: ...Temperature 30 C to 60 C Max temperature rise 20 C hour Humidity 10 to 90 RH non condensing Altitude 22 to 33000 feet 7 to 10000 m Characteristics Specification NEO S Series tape library with LTO 5 d...

Page 49: ...n initiate from those areas NEO S Series tape library with LTO 7 drives Maximum storage capacity 8 24 48 data cartridges Native 48 144 260 TB Compressed 120 360 720 TB assuming 2 5 1 compression Maxim...

Page 50: ...cables connect drive 22 remove 23 cartridges remove 31 connect drive cable 22 conventions typographical 6 customer support 8 D data transfer rates 48 default passwords 49 drive bay cover 22 E electro...

Page 51: ...e the library 25 remove cables 23 cartridges 31 components from base chassis 31 drive bay cover 22 from rack 31 library controller 24 remove manually magazine 29 replace base chassis 30 library contro...

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