NEO S-Series Library Service Manual
Library Troubleshooting
10400666-005
©2015-20 Overland-Tandberg
17
•
Verify that the SAS host adapter is installed correctly.
For installation and troubleshooting instructions, see the manual that came with
your host adapter. Pay particular attention to any steps describing configuration
settings. Ensure that the host adapter is properly seated in the motherboard slot and
that the operating system correctly detects the host adapter.
•
Verify that the proper device driver is installed for the SAS host adapter.
•
If the library is detected by the operating system, but not by the application software,
verify that the backup application is installed correctly.
For instructions verifying proper installation, see the backup application
documentation. Some backup software packages require an additional module to
communicate with the robotics.
•
If the library is detected by the operating system, but is listed as an unknown or generic
device, make sure that the proper device driver, if applicable, is installed for the device.
Check your application provider website for the latest drivers and patches.
NOTE: Many backup applications use their own drivers. Before installing a driver, make sure that
it is not in conflict with the application software.
Remove Stuck Tape Cartridges
CAUTION:
When the library is moved, any tape cartridge can become dislodged from the
magazines and damage the tape cartridges left in the library and library robotic. To avoid
damaging the libraries, remove the tape cartridges before moving the libraries.
Indications for a stuck tape cartridge are:
•
Cartridge cannot be removed via OCP or RMI.
•
Robotic movement blocked when pulling a cartridge (see
).
•
Strange noises of the robotic; no read/write operation possible in the drive.
To remove a stuck tape cartridge:
1.
Unlock the
magazine
(with or without mailslot):
•
If the OCP or RMI is working, unlock the magazine as described in
Magazine with OCP or RMI on page 28
.
•
If the procedure fails or if the magazine needs to be opened while the power is off,
follow the procedure in
Remove the Magazine Manually on page 29
2.
If applicable, pull just the
mail slot
out to access the tape cartridge. Otherwise,
supporting the magazine’s bottom, remove the entire magazine.
