NEO S-Series Library Service Manual
Library Troubleshooting
10400666-005
©2015-20 Overland-Tandberg
18
3.
To remove the tape cartridge from the mail slot area:
In the following figure, a triple mailslot is shown as an example.
a.
Use the
finger holes
to push the tape out of the mail slot.
b.
If required, insert a
new tape
cartridge.
c.
Repeat this process until
all stuck tapes
are removed.
4.
Push the
mail slot
or insert the
magazine
back into the library.
Emergency Magazine Release
CAUTION:
Whenever possible, use the OCP or RMI to release the magazines. Use the manual
release only in the case of emergency.
If you cannot remove the complete magazines via the OCP or RMI, see
Upgrade the Library Firmware
The firmware version for the libraries must be compatible with all implemented devices.
Verify that the library has the latest released version of firmware loaded.
NOTE: After upgrading the library firmware, the library system restarts automatically.
To upgrade the library firmware, see
Update the System Firmware on page 25
General Diagnostic Tests
Available tests to determine the health of the library:
System Test
The System Test is a general test to verify the usability and reliability of the library. The
duration is depending on the test cycles defined.
To run the system test, navigate with RMI or OCP:
•
RMI screen
: Service > General Diagnostic > System Test
•
OCP screen:
Main Menu > Service > Service Library > Run Tests > System Test
