NEO S-Series Library Service Manual
Event Codes and Acronyms
10400666-005
©2015-20 Overland-Tandberg
39
9C
Gripper range out of
specification
Run ‘Library Verify Test’, after
several occurrences contact
technical support
Robotic probably defect
• Gripper motor not connected or defect.
• Robotics controller or distribution boards
defect.
• Check gripper mechanism according
stiffness in movement
9D
Slider range out of
specification
Run ‘Library Verify Test’, after
several occurrences contact
technical support
Robotic probably defect
• Slider motor not connected or defect.
• Robotics controller or distribution boards
defect.
• Check slider mechanism according
stiffness in movement.
9E
Elevator range out of
specification
Run ‘Library Verify Test’, after
several occurrences contact
technical support
Robotic probably defect
• Elevator motor not connected or defect.
• Robotics controller or distribution boards
defect.
• Check elevator mechanism according
stiffness in movement.
9F
Rotation range out of
specification
Run ‘Library Verify Test’, after
several occurrences contact
technical support
Robotic probably defect
• Rotation motor not connected or defect.
• Robotics controller or distribution boards
defect.
• Check rotation mechanism according
stiffness in movement.
A0
Sled range out of specification Run ‘Library Verify Test’, after
several occurrences contact
technical support
Robotic probably defect
• Sled motor not connected or defect.
• Robotics controller or distribution boards
defect.
• Check sled mechanism according stiffness
in movement.
A1
Open Mail Slot (Import/Export
Element) failed
Retry operation, after several
occurrences contact technical
support
Mail Slot release mechanism defect
B0
Robotic controller response
timeout. A command did not
complete in the required
amount of time.
Reset the unit and retry
operation. After several
occurrences contact technical
support
Robotic probably defect
• No communication from library controller to
robotic controller.
• Robotic hardware not working (cables,
distribution boards, robotics controller).
• Download robotic firmware fails.
B1
NACK received from robotic
controller
Reset the unit and retry
operation. After several
occurrences contact technical
support
Robotic probably defect
• Communication from library controller to
robotic controller disturbed.
• Robotic hardware not working (cables,
distribution boards, robotics controller).
• Download robotic firmware fails.
Error
Code
Description
User Action
Critical Component Status
