5.8
Technical Support
To request technical support for your VelaSync unit, please go to the
of
the Spectracom Corporate website, where you can not only submit a support request, but
also find additional technical documentation.
Phone support is available during regular office hours under the telephone numbers listed
below.
To speed up the diagnosis of your VelaSync, please send us:
the current
product configuration
(navigate to TOOLS > Upgade/Backup > Sys-
tem Configuation panel), and
the
events log
.
Thank you for your cooperation.
5.8.1
Regional Contact
Spectracom operates globally and has offices in several locations around the world. Our
main offices are listed below:
Table 5-6:
Spectracom contact information
Country
Location
Phone
Address
France
Les Ulis
+33 (0)1 64 53 39 80
Spectracom France
Parc Technopolis – Bat. Sigma
3, Avenue du Canada
91974 Les Ulis Cedex
USA
Rochester, NY
+1 585 321 5800
Spectracom USA
1565 Jefferson Road, Suite 460
Rochester, NY 14623
Additional regional contact information can be found on the
of the Spec-
tracom website.
5.9
Return Shipments
Please contact Spectracom Technical Support before returning any equipment to Spec-
tracom. Technical Support must provide you with a Return Material Authorization Number
(RMA#) prior to shipment.
VelaSync 1232 User Manual
237
APPENDIX
Summary of Contents for Spectracom VelaSync 1232
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