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This warranty as outlined below solely covers distributors of the RFR range of appliances. Please
contact your distributor for full product warranty.
Effective as of 1st January 2014
1.
RFR® warrants this appliance to be free from defects in materials and workmanship and to
perform satisfactorily in household use for a period of 3 years from the date of purchase when
used in accordance with the accompanying instruction book.
2.
Any warranties exceeding this standard period are offered as extended terms by the selling
distributor and claimable only through that provider.
3.
Defects that occur within this manufacturers warranty period, under normal use and care will
be repaired or replaced at our discretion only if the selling distributor is unable to do so. This is
done solely at our option with no charge for parts. This warranty does not extend to accessories
included or purchased separately. Replacements can be offered for major faults as determined
by your distributor and at their own discretion.
4.
In the event that the goods requiring repair are under warranty, and this distributor is unable to
provide the repairs, the customer is responsible for the cost of the return of the product to RFR®
(or their approved service provider) and also the cost of return to the customer.
5.
Whilst in transit the goods are at the owner’s risk and any further damage during this
transportation is not covered under warranty.
6.
Customers should ensure that the product being returned is properly packaged so as to ensure
that no damage occurs to the product during transit. To be able to process the warranty claim,
ensure you have included an explanation of any problem; RFR® will not fault-find and will only
repair described faults as covered under warranty.
7.
This full warranty is void if this appliance has been subjected to abuse, negligence, accident,
alteration, failure to follow operating instructions, or the product has been exposed to abnormal
or extreme conditions.
8.
Cosmetic changes that do not affect performance, such as discolouration of parts of the product
in the hands of the user or the effects of the use of abrasive cleaners will not be warranted or
considered defects. The cleaning or removal of food products along with any damage caused by
allowing them to build up is not covered by this full warranty.
9.
This warranty does not cover normal wear and tear of the product or parts.
10. This warranty does not cover any defect caused by an accident, misuse, abuse, improper
installation or operation, lack of reasonable care, unauthorised medication, loss of parts,
tampering or attempted repair by a person not authorised by RFR®.
11. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident,
misuse, abuse, fire, liquid spillage, maladjustment of customer controls, use on an incorrect
voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems,
tampering or unauthorised repairs by any persons, use of defective or incompatible accessories,
exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in
the product.
12. Warranty does not cover damage done to any product by using the machine with an alternate
power source (solar, inverter, generator, etc.) and the use of these devices to power your
appliance is not recommended.
13. You must keep your purchase docket/receipt as proof of purchase and as proof of the date
on which the purchase was made. The purchase docket or receipt must be presented when
making a claim under this warranty.
14. In the event the receipt of purchase is not presented, then this warranty is invalid. Consumer
Law allows us to request reasonable proof of purchase to service a warranty claim.
15. This warranty does not imply, intend to or detract any consumer rights listed in and able to be
enforced from Regulated Consumer Law, any condition which is found to be in breach of the
consumer law, the single condition shall be void only and all other conditions remain in place.
WARRANtY tERMs & CONDitiONs
(InTernaTIonal)
