Opengear ACM5000, User Manual

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Service & Warranty
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Console Server & RIM Gateway User Manual
APPENDIX G: SERVICE & STANDARD WARRANTY
STANDARD WARRANTY
Opengear, Inc., its parent, affiliates and subsidiaries, (collectively, "Opengear") warrant your Opengear product to be in
good working order and to be free from defects in workmanship and material (except in those cases where the materials
are supplied by the Purchaser) under normal and proper use and service for the period of four (4) years from the date of
original purchase from an Authorized Opengear reseller. In the event that this product fails to meet this warranty within the
applicable warranty period, and provided that Opengear confirms the specified defects, Purchaser's sole remedy is to
have Opengear, in Opengear's sole discretion, repair or replace such product at the place of manufacture, at no additional
charge other than the cost of freight of the defective product to and from the Purchaser. Repair parts and replacement
products will be provided on an exchange basis and will be either new or reconditioned. Opengear will retain, as its
property, all replaced parts and products. Notwithstanding the foregoing, this hardware warranty does not include service
to replace or repair damage to the product resulting from accident, disaster, abuse, misuse, electrical stress, negligence,
any non- Opengear modification of the product except as provided or explicitly recommended by Opengear, or other
cause not arising out of defects in material or workmanship. This hardware warranty also does not include service to
replace or repair damage to the product if the serial number or seal or any part thereof has been altered, defaced or
removed. If Opengear does not find the product to be defective, the Purchaser will be invoiced for said inspection and
testing at Opengear's then current rates, regardless of whether the product is under warranty.
RMA RETURN PROCEDURE
If this product requires service during the applicable warranty period, a Return Materials Authorization (RMA) number
must first be obtained from Opengear. Product that is returned to Opengear for service or repair without an RMA number
will be returned to the sender unexamined. Product should be returned, freight prepaid, in its original or equivalent
packaging, to:
Opengear Service Center
Suite A, 630 West 9560 South
Sandy, Utah 84070
Proof of purchase date must accompany the returned product and the Purchaser shall agree to insure the product or
assume the risk of loss of damage in transit. Contact Opengear by emailing support@opengear.com for further
information.
TECHNICAL SUPPORT
Purchaser is entitled to thirty (30) days free telephone support and twelve (12) months free e-mail support (worldwide)
from date of purchase provided that the Purchaser first register their product(s) with Opengear by filling in the on-line form
http://www.opengear.com/registration.html.
Direct telephone, help-desk and e-mail support is available from 9:00 AM to 5:00 PM, Mountain Time.
http://www.opengear.com/support.htm.l
Opengear's standard warranty includes free access to Opengear's Knowledge Base as well as any application notes,
white papers and other on-line resources that may become available from time to time.
Opengear reserves the right to discontinue all support for products that are no longer covered by warranty.