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Scanning System (TWAIN)
(7) Error messages
If scanning troubles develop, the MFP SCAN dialogue box will appear and display one of the
following messages. Perform the corresponding procedure to resolve the trouble.
• Place original.
There was no original set on the document table when the scanning procedure began.
Set the original to be scanned on the document table and click on OK. Scanning will resume.
To cancel the scan job in progress, click on Cancel. Scanning will stop and the display will
return to the application software being used.
• Document Jam.
An original has jammed in the document table. Follow the procedure in “When a document
jams”, page 89, reset the jammed original. To restart scanning, click on Retry to open the
Scanning Control dialogue box. Click on Start. Scanning will resume. To cancel the scan job
in progress, click on Cancel. Scanning will stop and the display will return to the application
software being used.
• Communication Error. Check Setting./Scanner Cable.
The serial cable is not attached to the scanner and computer ports securely or the cable is not
of the correct type. To restart scanning, connect the appropriate serial cable correctly and then
click on Retry to open the Scanning Control dialogue box. Click on Start. Scanning will
resume. To cancel the scan job in progress, click on Cancel. Scanning will stop and the display
will return to the application software in use.
• Unable to scan image.
The machine is currently being used for fax communication or as a printer. Try the scanning
procedure again once the present operation is completed. Click on Retry to open the
Scanning Control dialogue box. Click on Start. Scanning will start. To cancel the scan job in
progress, click on Cancel. Scanning will stop and the display will return to the application
software in use.
• Scanning is cancelled. Would you like to scan again?
The STOP/RESET key was pressed during scanning. To restart scanning, set the original(s) on
the document table and then click on Retry to open the Scanning Control dialogue box. Click
on Start. Scanning will resume. To cancel the scan job in progress, click on Cancel. Scanning
will stop and the display will return to the application software in use.
Summary of Contents for OFX 5500
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