Olitec Speed'Com 56000, User Manual

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56
O L I F A X W I N D O W S O L I T E C
Problems
and solutions
Installation
Problem A message indicates that the
modem is not responding when
you click on Test the Modem.
Solution • Make sure that the modem is
switched on and connected to
the computer (for an
external modem) or that it is
not in conflict with another
series (com) port.
• Make sure that the port is not
being used by another applica-
tion.
• Verify the correct port
address and interrupt value in
the Control Panel.
Problem A message indicates that the
modem is not a fax modem when
you click on Test the Modem.
Solution Make sure your fax modem is
Hayes compatible class two
fax.
Use
Problem A message indicates memory
allocation error.
Solution • Olifax will only operate on a
PC with Windows with a mini-
mum of 8MB RAM. Close appli-
cations not being used.
• Verify the amount of memory
available in Program Manager,
About.
Problem Faxes sent from your application
are white.
Solution Make sure that page format
and orientation are correct.
Olifax only works with the for-
mat A4.
Problem Faxes cannot be sent.
Solution Make sure that monitor is
enabled, that the telephone cable
is correctly connected and that
fax sending is enabled. If you are
connected to a switchboard
make sure the dial out number is
correct.
Problem Faxes cannot be received.
Solution Make sure that Monitor is
enabled, that the telephone cable
is correctly connected and that
fax reception is enabled.
Problem Com port error message when
starting Monitor.
Solution Close the application occu-
pying the com port (Olicom or
another communications
application) then restart
Monitor.
Problem Fax messages received are cor-
rupted.
Solution The computer does not have
enough memory or the hard
disk is full.
Problem The screen saver does not work
when Monitor is enabled.
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