Oki CX4545 MFP, Troubleshooting Manual

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4 CONTENTS
Printing a document including many graphics takes time.................................................... 73
Printer Driver Problems ......................................................................................................... 74
Cannot print (port setting problems) .................................................................................... 74
Cannot print (SNMP Community Name problems).............................................................. 74
Command line options not processed ................................................................................. 74
Retrieval of printer configuration failed ................................................................................ 75
Cannot change settings on the [Device Settings] tab.......................................................... 75
Network Connection Problems ............................................................................................. 76
Cannot print with the equipment (network connection problems)........................................ 76
Cannot print with SMB print................................................................................................. 76
Cannot print properly with AppleTalk print........................................................................... 76
Client Problems ..................................................................................................................... 77
Checking the client status.................................................................................................... 77
Hardware Problems................................................................................................................ 78
Print jobs not output ............................................................................................................ 78
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 80
Cannot E-mail my scans...................................................................................................... 80
Cannot find the data saved in the shared folder.................................................................. 80
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 82
e-Filing Web Utility terminates the session.......................................................................... 82
Numerous sub windows repeatedly appear ........................................................................ 82
Displaying the items in the Contents Frame takes a long time............................................ 82
Error messages ................................................................................................................... 83
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 86
Cannot locate the equipment in the network ....................................................................... 86
Cannot locate the equipment with Local Discovery............................................................. 87
Equipment does not respond to ping command .................................................................. 88
LDAP Search and Authentication Problems........................................................................ 89
Network shutdown occurs or touch panel disabled after LDAP search............................... 89
LDAP authentication takes a long time................................................................................ 89
Printing Problems (Network Related) ................................................................................... 90
SMB print in a Windows operating system environment ..................................................... 90
Raw TCP or LPR print in a Windows operating system environment ................................. 90
IPP print in a Windows operating system environment ....................................................... 91
Novell print in a NetWare environment................................................................................ 91
Macintosh environment ....................................................................................................... 92
UNIX/Linux environment...................................................................................................... 92
Fax Driver Problems............................................................................................................... 93
Fax Driver Installation Error Messages ............................................................................... 93
Fax Driver General Errors ................................................................................................... 94
Client Software Authentication Problems............................................................................ 96