Oki CX4545 MFP, Troubleshooting Manual

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
104 Error Codes
1C6B
Terminal mail address error Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
1C6C
Destination mail address error Check if there is an unpermitted character in the Destination Email
address. Delete the unpermitted character and reset the appropriate
Destination Email address, then try again.
1C6D
System error Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
1C70
SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job
again.
1C71
SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled,
make sure that SSL port number is correctly set.
1C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are
correct.
1CC0 Job canceled The job was canceled.
1CC1
Power failure Check whether the power cable is connected properly and is inserted
securely. Check whether the power voltage is unstable.
3A10 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20 Email process error Ask the sender to resend the Email.
3A30
Partial Email timeout error Ask the sender to resend the Email, or change the Partial Wait time
setting.
3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format.
3A50
HDD full error Ask the sender to resend the Email by separating it into several Emails. If
this error occurs due to running out of paper and too many waiting jobs
being stored in the hard disk, add paper to activate the other jobs.
3A70
Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
3A80
Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
3B10 Email format error Ask the sender to resend the Email.
3B20
Content-Type error Ask the sender to resend the Email with attached files that are TIFF
format.
3B40 Email decode error Ask the sender to resend the Email.
3C10, 3C13
TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF
format.
3C20
TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
3C30
TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x
400 dpi.
3C40
TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be
printed on paper permitted for the equipment.
3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email.
3C60
Offramp security error Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
book and ask the sender to resend the Email with the correct fax
numbers.
3C70
Power failure Confirm that the job is recovered or not. If not, ask the sender to resend
the Email.
3C90 OffRamp Fax transmission disable error Confirm if the Fax Send Function of MFP setting is disable or not.
3D10
Destination address error Ask your administrator whether the DNS and mail server settings are
correctly set. If they are, ask the sender to confirm that the destination
address is correct.
3D20
Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway
job. The equipment cannot perform offramp gateway transmission for
more than 40 destinations.
3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly.
Error Code Problem Description Corrective Action