Oki C5150n User Manual Download Page 100

Page: 100 / 163

Troubleshooting

•

100

xxx

LIFE

Appears on the
second line of the
display to indicate
that consumable xxx
(e.g., belt, fuser,
image drum) will
need to be replaced
soon.

Replace the indicated
item.

YYYY

nnn

: FATAL ERROR

An error has
occurred which
requires service.
YYYY = the general
cause. nnn = error
number.

Try turning off the
printer then turning it
back on. If this does
not remedy the
problem, write down
the message including
the error number “nnn,”
then call your
authorized Oki Data
Service Dealer for
service.

Note

: If you see a

series of octets
containing letters and
numbers scrolling
across the display, be
sure to write these
down also and report
them to the Service
Dealer.

Message

Meaning

What to Do

Summary of Contents for C5150n

Page 1: ......

Page 2: ...curacy or completeness of the information contained herein The most up to date drivers and manuals are available from the Oki Data web site http www okidata com and http my okidata com Copyright 2004 All rights reserved As an ENERGY STAR Program Participant the manufacturer has determined that this product meets the ENERGY STAR guidelines for energy efficiency Oki and Microline are registered trad...

Page 3: ...lti Purpose MP Tray 22 Printer Menu 25 How To Make Changes in The Menus 25 Summary of Menu Defaults 28 Printer Menus 32 Replacing Consumables 46 Toner Cartridge Replacement 47 Image Drum Replacement 55 Belt Unit Replacement 64 Fuser Replacement 70 Clearing Paper Jams 75 Troubleshooting 96 LCD messages 96 Problem solving 101 Options 110 RAM Memory 110 Second Paper Tray 111 Duplex Unit 112 Specifica...

Page 4: ...Driver 125 Windows 98 Me XP NT 4 0 125 Windows 2000 140 Utility Programs 154 Overview 154 Color Swatch Utility 154 PrintSuperVision Utility Model C5200n Only 158 Network Printer Status Utility Model C5200n Only 159 LPR Utility 162 ...

Page 5: ...mportant message appears like this An important message provides supplemental information which can prevent potential problems CAUTION A caution appears like this A caution provides additional information which if ignored may result in equipment malfunction or damage WARNING A warning appears like this A warning provides additional information which if ignored may result in a risk of personal inju...

Page 6: ... to 16 pages per minute full color Model C5150n up to 20 pages per minute in black and white Models C5200ne C5200n up to 24 pages per minute in black and white 600 dpi dots per inch print resolution Single Pass Color Digital LED technology Hiper C emulation 10 Base T and 100 Base TX network connection Options Duplex Unit for automatic two sided printing see page 112 Additional Memory see page 110 ...

Page 7: ...erator Panel Menu driven operator controls and LCD display panel can be changed to show different languages see page 9 PaperTray Standard paper tray Holds up to 300 sheets of 20 lb 75 g m paper Multi Purpose Tray Used for feeding transparencies heavier paper stocks envelopes and other special media Also for manual feeding of single sheets when required ...

Page 8: ...s folded down paper exits the printer through the rear of the printer and is stacked face up This is used for labels heavy print media envelopes and custom paper sizes When used in conjunction with the Multi Purpose Tray the paper path through the printer is essentially straight This avoids bending the print media around curves in the paper path and makes paper feeding more reliable ...

Page 9: ...Press ENTER 3 Press MENU repeatedly until you see SYSTEM CONFIG MENU LANGUAGE 4 Press ENTER 5 Press MENU and or MENU repeatedly until you see the language you wish to select 6 Press ENTER to select this language 7 Press ON LINE to exit the menu and return the printer to standby BACK ENTER O L N INE CANCEL MENU READY ATTENTION ...

Page 10: ...dia must be able to withstand 446 F 230 C for 0 2 second Weight Designation Weight Feed Tray Duplexer Exit Tray Light 16 19 lb US Bond 60 71 g m Tray 1 Tray 2 No Topa Rearb a Face Down Stacker b Face Up Stacker Medium 20 27 lb US Bond 75 101 g m Tray 1 Tray 2 MP Tray Yes Top Rear Heavy 28 32 lb US Bond 105 120 g m Tray 1 Tray 2 MP Tray Yes restricted to 28 lb maximum Rear Only Ultra Heavy 33 54 lb...

Page 11: ...m moisture direct sunlight and heat sources The use of heavily laid or textured paper will seriously affect the life of the image drum and give poor print quality Print quality can be improved by changing the media setting to Ultra Heavy However this will reduce the output speed and prevent the use of the duplex option Avoid Damp damaged or curled paper Very smooth shiny or glossy paper Heavily em...

Page 12: ...d away from moisture direct sunlight and heat sources Don t use envelopes with windows or metal clasps Don t use damp damaged or curled envelopes Transparencies Use only recommended transparencies 3M CG3720 Oki 52205701 Avoid office transparencies designed for use by hand with marker pens These will melt in the fuser and cause damage CAUTION Print media must be able to withstand 446 F 230 C for 0 ...

Page 13: ...your printer Check http my okidata com for the latest information on media for your printer Use only labels designed for use in color laser printers and photocopiers CAUTION Labels should cover the entire carrier sheet Carrier sheet or adhesive must not be exposed to any part of the printer ...

Page 14: ...x 11 S Dc c S Simplex D Duplex printing on both sides S D S D S D Legal 14 8 x 14 S D S D S D S D Legal 13 5 8 x 13 5 S D S D S D S D Legal 13 8 x 13 S D S D S D S D Executive 7 x 10 S D S D S D S D A4 210 x 297 mm S D S D S D S D A5 145 x 210 mm S D S D S D S D A6 105 x 148 mm S Not Usable Not Usable S B5 182 x 257 mm S D S D S D S D Custom S min 3 94 x 5 83 100 x 148 mm D min 5 8 x 8 25 148 x 21...

Page 15: ...lopes and transparencies Or load a stack of letterhead stationery to switch to as needed A stack of media about 3 8 10 mm high can be loaded into the MP Tray equivalent to about 10 envelopes or 50 transparencies Media should be loaded print side up top edge facing into the printer Generally the rear exit Face Up Stacker is used with the MP Tray Important The duplex unit can be used for paper only ...

Page 16: ...s Legal 14 8 x 14 Yes Yes Yes Legal 13 5 8 x 13 5 Yes Yes Yes Legal 13 8 x 13 Yes Yes Yes Executive 7 x 10 Yes Yes Yes A4 210 x 297 mm Yes Yes Yes A5 145 x 210 mm Yes Yes Yes B5 182 x 257 mm Yes Yes Yes Envelopes COM 10 Yes Yes No Custom min 3 94 to 5 83 100 x 148 mm max 8 x 14 216 x 356 mm or bannerc c Banner specifications Length up to 47 1 2 m Width Range 8 to 8 210 to 215 9 mm Weight Range 28 ...

Page 17: ...settings The face up stacker can hold up to 100 sheets of 20 lb US Bond 42 lb Index 75 g m standard paper Handles stocks up to 54 lb US Bond 113 lb Index 113 lb Index 203 g m metric Papers are printed face up for multi page documents select reverse order printing in your application Print dialog box so that the stack is in correct order Optional Duplex Unit This option provides automatic two sided...

Page 18: ...you have the optional second paper tray installed If you are printing from the 1st upper tray you can pull out the 2nd lower tray and reload it while the printer is printing If you are printing from the 2nd lower tray do not pull out the 1st upper tray while printing This will cause a paper jam ...

Page 19: ...to be loaded at the edges 1 and in the middle 2 then tap the edges of the stack on a flat surface to make it flush again 3 3 Load paper print side down making sure the rear stopper 1 and paper guides 2 are snug against the paper 1 2 3 ...

Page 20: ...Loading Paper 20 4 Gently close the paper tray NOTE Load letterhead paper face down with the top edge aimed towards the front of the printer ...

Page 21: ...nd the guides and rear stopper Do not overfill the paper tray Capacity depends on the type of paper stock Do not load damaged paper Do not load paper of different sizes or types at the same time Do not pull the paper tray out during printing except as described above for the 2nd tray ...

Page 22: ...er 22 Multi Purpose MP Tray 1 Open the MP Tray NOTE The MP Tray will take a stack of media about 3 8 10 mm high equivalent to about 10 envelopes or 50 transparencies Do not exceed the 3 8 10 mm media stack height ...

Page 23: ...ngle sided printing load with pre printed side up and the top edge into the printer For two sided duplex printing load with pre printed side down and top edge away from the printer Optional duplex unit must be installed Envelopes load print side up flap down with top edge to the left and short edge into the printer Do not select duplex print ing on envelopes ...

Page 24: ...Loading Paper 24 4 Press the blue tray latch 1 toward the paper stack to lift the paper platform into the feed position ...

Page 25: ...How To Make Changes in The Menus 1 Press to enter the menu mode 2 Press to scan through the available menus until the menu you wish to enter appears on the display 3 Press ENTER to enter the menu 4 Use to move up and down through the items in the selected menu When the item you want to change is displayed press ENTER to edit that item 5 Use to move up and down through the available settings for th...

Page 26: ...s in the menu press ON LINE to engage the setting and exit the menu b If you wish to make additional changes in the menu press BACK to engage the setting To change another setting in the same menu use to move through the list of menu items to the one you wish to change then follow steps 5 though 7 To change the setting for an item in a different menu press BACK again then follow steps 2 through 7 ...

Page 27: ...AVE TIME 60 MIN 4 Press ENTER to select the Power Save Time item The value on the second line of the display begins flashing POW SAVE TIME 60 MIN 5 Press repeatedly until the interval e g 240 MIN you wish to select appears on the second line POW SAVE TIME 240 MIN 6 Press ENTER to select the new setting An asterisk appears on the second line of the display POW SAVE TIME 240 MIN 7 Press ON LINE to e...

Page 28: ... MENU COPIES 1 DUPLEX OFF PAPER FEED TRAY1 AUTO TRAY SWITCH ON TRAY SEQUENCE DOWN MP TRAY USAGE DO NOT USE MEDIA CHECK ENABLE MONO PRINT SPEED AUTO SPEED MEDIA MENU TRAY1 PAPERSIZE LETTER TRAY1 MEDIATYPE PLAIN TRAY1 MEDIAWEIGHT MEDIUM TRAY2 PAPERSIZE LETTER TRAY2 MEDIATYPE PLAIN TRAY2 MEDIAWEIGHT MEDIUM MPT PAPERSIZE LETTER MPT MEDIATYPE PLAIN MPT MEDIAWEIGHT MEDIUM UNIT OF MEASURE INCH X DIMENSIO...

Page 29: ...N ERROR REPORT OFF LANGUAGE ENGLISH USB MENU SOFT RESET DISABLE SPEED 480Mbps NETWORK MENU TCP IP ENABLE NETBEUI DISABLE IP ADDRESS SET AUTO IP ADDRESS 192 168 100 100 SUBNET MASK 255 255 255 000 GATEWAY ADDRESS 192 168 100 254 INITIALIZE NIC EXECUTE WEB IPP ENABLE TELNET ENABLE Menu Defaults continued Note Menus Items with a dagger only appear when the appropriate option e g Duplex Unit Second Pa...

Page 30: ...IMETER DUPLEX Y ADJUST 0 00 MILLIMETER DRUM CLEANING OFF MAINTENANCE MENU MENU RESET EXECUTE SAVE MENU EXECUTE POWER SAVE ENABLE PAPER BLACK SET 0 PAPER COLOR SET 0 TRNSPR BLACK SET 0 TRANSPR COLOR SET 0 USAGE MENU TOTAL PAGE COUNT nnnn TRAY1 PAGE COUNT nnnn TRAY2 PAGE COUNT nnnn Menu Defaults continued Note Menus Items with a dagger only appear when the appropriate option e g Duplex Unit Second P...

Page 31: ... REMAINING nn Y DRUM LIFE REMAINING nn BELT LIFE REMAINING nn FUSER LIFE REMAINING nn K TONER REMAINING nn C TONER REMAINING nn M TONER REMAINING nn Y TONER REMAINING nn Menu Defaults continued Note Menus Items with a dagger only appear when the appropriate option e g Duplex Unit Second Paper Tray etc is installed Menu Item Default Setting ...

Page 32: ...m Settings Explanation COPIES 1 to 999 Enter the number of copies of a document to be printed PAPER FEED TRAY1 TRAY2 MP TRAY Selects the default tray for paper feed AUTO TRAY SWITCH ON OFF If two trays contain identical print media the printer can switch to an alternate tray when the current tray runs out in the middle of a print job TRAY SEQUENCE DOWN UP PAPER FEED TRAY Sets the sequence in which...

Page 33: ...he size paper loaded in the selected tray matches that required for the document being printed MONO PRINT SPEED AUTO SPEED MONO 24PPM COLOR SPEED MIXED SPEED Sets the print engine speed If you are printing only color documents switch to COLOR SPEED If you are printing only monochrome documents switch to MONO 24PPM AUTO SPEED sets the speed of printing based on whether the first page is color or mo...

Page 34: ...oaded in Tray 1 This will help the printer to adjust its internal operating parameters such as engine speed and fusing temperature TRAY1 MEDIAWEIGHT LIGHT MEDIUM HEAVY Adjusts the printer for the weight of paper stock loaded in the tray See Media Weight Designations on page 10 TRAY2 PAPERSIZE A4 A5 B5 LEGAL14 LEGAL13 5 LEGAL13 LETTER EXECUTIVE CUSTOM Defines the size of paper loaded in optional Tr...

Page 35: ... so that the printer can adjust its internal parameters for the media MPT MEDIAWEIGHT MEDIUM HEAVY ULTRA HEAVY Defines the media weight to be fed from the Multi Purpose Tray UNIT OF MEASURE MILLIMETER INCH Defines the unit of measure for the next two items X DIMENSION 3 to 8 5 INCH Default 8 5 INCH Defines the width of paper defined by the CUSTOM settings Media Menu continued Notes Factory default...

Page 36: ...t media of up to 47 1 2 m in length can be fed one sheet at a time from the Multi Purpose Tray for banner printing Media Menu continued Notes Factory default settings are shown in bold Menus Items with a dagger only appear when the appropriate option e g Duplex Unit Second Paper Tray etc is installed Item Settings Explanation ...

Page 37: ...um or toner cartridge is installed at intervals of 100 300 and 500 drum counts Auto adjustment takes up to 55 seconds Switch to manual only if you wish to initiate Density Control manually using the printer menu ADJUST DENSITY EXECUTE Selecting this will perform the auto density set up AJST REGISTRATION EXECUTE Performs automatic color registration adjustment Normally this is done at power on and ...

Page 38: ...UAL TIMEOUT OFF 30 60 Specifies how many seconds the printer will wait for paper to be fed before cancelling the job WAIT TIMEOUT 5 to 300 SEC Default 90 seconds Specifies how many seconds the printer will wait when received data pauses before forcing a page eject LOW TONER CONTINUE STOP Specifies whether the printer should continue printing after a low toner condition is detected If you change th...

Page 39: ...ET command SPEED 480Mbps 12Mbps Sets the maximum transfer speed for the USB interface SERIAL NUMBER ENABLE DISABLE ENABLE allows your computer to identify the printer by its USB interface serial number Network Menu Note Factory default settings are shown in bold Item Settings Explanation TCP IP ENABLE DISABLE Enables or disables this network protocol NETBEUI ENABLE DISABLE Enables or disables this...

Page 40: ...st octet Press ENTER to register the new address SUBNET MASK xxx xxx xxx xxx Default 255 255 255 000 Current assigned subnet mask To change proceed as above GATEWAY ADDRESS xxx xxx xxx xxx Default 192 168 100 254 Current assigned gateway address To change proceed as above INITIALIZE NIC EXECUTE Initializes the network card WEB IPP ENABLE DISABLE Enables or disables Web config facility and Internet...

Page 41: ...mall Local network HUB LINK SETTING AUTO NEGOTIATE 100BASE TX FUL 100BASE TX HALF 10BASE T FULL 10BASE T HALF Sets full or half duplex for communication via a network hub Memory Menu Note Factory default settings are shown in bold Item Settings Explanation RECEIVE BUF SIZE AUTO 0 5MB 1MB 2MB 4MB 8MB 16MB Sets the size of the receive buffer Network Menu continued Note Factory default settings are s...

Page 42: ...th a dagger only appear when the Duplex Unit is installed Item Settings Explanation X ADJUST 2 00MILLIMETER TO 2 00MILLIMETER Default 0 00 Adjusts overall print position horizontally in 0 25 increments Y ADJUST 2 00MILLIMETER TO 2 00MILLIMETER Default 0 00 Adjusts overall print position vertically in 0 25 increments DUPLEX X ADJUST 2 00MILLIMETER TO 2 00MILLIMETER Default 0 00 Adjusts overall prin...

Page 43: ... to ON then send a one page print job This will cause an extra blank sheet to print cleaning the drum prior to printing Careful Leaving this set to ON will reduce the image drum life System Adjust Menu continued Notes Factory default settings are shown in bold Menus Items with a dagger only appear when the Duplex Unit is installed Item Settings Explanation ...

Page 44: ...the specified time PAPER BLACK SETTING 2 to 2 in increments of 1 Default 0 Used for small adjustment when you experience faded print or light specks streaking in monochrome printing on white paper Select a higher value to reduce fading or a lower value to reduce specks or streaking in high density print areas PAPER COLOR SETTING 2 to 2 in increments of 1 Default 0 As above but for color printing T...

Page 45: ...Tray 1 TRAY2 PAGE COUNT The total number of pages fed from optional Tray 2 Appears only if the optional Second Paper Tray see Second Paper Tray on page 111 is installed MPT PAGE COUNT The total number of pages fed from the Multi Purpose Tray COLOR PAGE COUNT The total number of pages printed in color MONO PAGE COUNT The total number of pages printed in monochrome K DRUM LIFE C DRUM LIFE M DRUM LIF...

Page 46: ...rage of 3 pages per print job If the average print job is longer than this the image drums could last longer but if the average print job is shorter then image drums will be used more quickly See Image Drum Replacement on page 55 Transfer Belt Life expectancy about 50 000 letter size pages See Belt Unit Replacement on page 64 Fuser Life expectancy about 45 000 letter size pages See Fuser Replaceme...

Page 47: ...PLACE TONER nnn ZZZZ TONER EMPTY nnn ZZZZ 410 YELLOW 411 MAGENTA 412 CYAN 413 BLACK Type Toner Color Oki Order Standard Black 42804504 Cyan 42804503 Magenta 42804502 Yellow 42804501 High Capacity Black 42127404 Cyan 42127403 Magenta 42127402 Yellow 42127401 ...

Page 48: ...Replacing Consumables 48 1 Press the cover release and open the printer s top cover fully WARNING If the printer has been powered on the fuser is hot This area is clearly labelled Do not touch ...

Page 49: ...k 4 3 Pull the colored toner release lever on the cartridge to be replaced here we are showing replacement of the black toner cartridge towards the front of the printer 4 Lift the right hand end of the cartridge and then pull the cartridge to the right to release the left hand end as shown Remove the ...

Page 50: ...mables 50 toner cartridge and discard it in accordance with your local regulations 5 Unpack the new toner cartridge and gently shake it from side to side to loosen and distribute the toner evenly inside the cartridge ...

Page 51: ...Replacing Consumables 51 6 Remove the adhesive tape from the underside of the cartridge ...

Page 52: ... to the right insert the left end of the cartridge into the top of the image drum pushing it firmly against the spring on the drum unit CAUTION Do not touch the toner release lever until the toner cartridge is installed in the image drum If you do it will open the toner release slot and spill toner ...

Page 53: ...back to open the toner slot and lock it in place Important The lever should move easily If it does not STOP and push down on the toner cartridge to be sure that it is properly seated in the image drum then press back on the lever again To avoid toner spillage do NOT open the toner release lever until the toner cartridge is firmly seated in the image drum ...

Page 54: ...Replacing Consumables 54 9 Gently wipe the corresponding LED head surface with the LED lens cleaner supplied with the toner cartridge 10 Close and latch the top cover ...

Page 55: ...FE nnn ZZZZ 350 YELLOW 351 MAGENTA 352 CYAN 353 BLACK 1 Place two sheets of paper on your working surface to protect it You will put the image drum and toner cartridge on the paper while replacing them Drum Color Oki Order Black 42126604 Cyan 42126603 Magenta 42126602 Yellow 42126601 ...

Page 56: ...Replacing Consumables 56 2 Press the cover release and open the top cover fully WARNING If the printer has been powered on the fuser is hot This area is clearly labelled Do not touch it ...

Page 57: ...onsumables 57 3 Note the positions of the four image drums Cyan 1 Magenta 2 Yellow 3 Black 4 4 Lift the image drum complete with its toner cartridge out of the printer and put it down on one of the sheets of paper ...

Page 58: ...ge on a sheet of paper to avoid marking your furniture 7 Discard the used image drum in accordance with your local regulations CAUTION The green image drum surface at the base of the cartridge is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes If the drum unit needs to be out of the printer for longer than this please wrap the car...

Page 59: ...Replacing Consumables 59 8 Unpack the new image drum CAUTION Image drum handling The image drum contains toner To avoid spilling toner be careful to keep it upright ...

Page 60: ...Replacing Consumables 60 9 Grasp the white tape tab and peel the tape off the drum 10 Remove the paper sheet then the clear plastic film ...

Page 61: ...Replacing Consumables 61 11 If present remove the silica gel pack 12 Place the image drum in the printer ...

Page 62: ...Replacing Consumables 62 13 Remove the orange drum seal 14 Install the toner cartridge in the image drum ...

Page 63: ...Replacing Consumables 63 15 Push back the toner cartridge lock lever 16 Gently wipe the corresponding LED with a lens cleaner pad or a soft cloth 17 Close and latch the top cover ...

Page 64: ... LIFE The belt unit is located under the four image drums This unit requires replacement approximately every 50 000 pages 1 Press the cover release and open the top cover fully WARNING If the printer has been powered on the fuser is hot This area is clearly labelled Do not touch it ...

Page 65: ...ct sources of heat and light CAUTION The green surface at the base of each image drum is very delicate and light sensitive Do not touch the green surface Never expose the drum to direct sunlight or to very bright room lighting Do not expose it to normal room light for more than 5 minutes If the image drum must be out of the printer for longer than 5 minutes place the image drum inside a black plas...

Page 66: ...Replacing Consumables 66 4 Locate the two blue locks 1 and the handle 2 5 Turn the two locks about 45 counterclockwise to release the belt ...

Page 67: ...lt unit out of the printer 7 Unpack the new belt unit and hold it with the blue handle toward the front of the printer 8 Place the drive gear at the back of the belt unit in the gear at the left rear corner of the printer and lower the belt unit into the printer ...

Page 68: ...eplacing Consumables 68 9 Turn the two belt locks about 45 clockwise to secure the belt unit in place 10 Place the four image drums toner cartridges back in the printer 1 Cyan 2 Magenta 3 Yellow 4 Black ...

Page 69: ...Replacing Consumables 69 11 Close and latch the top cover ...

Page 70: ... recently been powered on some fuser components will be very hot Handle the fuser with extreme care holding it only by its handle which will only be mildly warm to the touch A warning label clearly indicates the area If in doubt switch the printer off and wait at least 10 minutes for the fuser to cool before opening the printer cover ...

Page 71: ...Replacing Consumables 71 1 Press the cover release and open the printer s top cover fully 2 Pull the two blue fuser lock levers 1 towards the front of the printer ...

Page 72: ...f the fuser is still warm place it on a flat surface which will not be damaged by heat After letting the fuser cool down discard it 4 Remove the new fuser from its packaging then remove any packing tape 5 Push the orange transport lock to the left to release it you ll hear it snap then remove it ...

Page 73: ...73 6 Holding the new fuser by the handle with the fuser pressure release lever 1 on the right lower the fuser into the printer 7 Push the two blue retaining levers 1 toward the rear of the printer to lock the fuser in place ...

Page 74: ...Replacing Consumables 74 8 Close and latch the top cover ...

Page 75: ... indicating an additional jammed sheet which must be cleared This is especially likely if you are printing a multi page document or multiple copies of a single document Unless you have entered the menu and changed the Jam Recovery setting in the System Configuration Menu to OFF once all jams have been cleared the printer will automatically attempt to reprint any pages lost due to paper jams Jam 37...

Page 76: ...ms 76 Jam 382 OPEN TOP COVER 382 PAPER JAM 1 Open the top cover 2 Gently pull the sheet out If the sheet does not come out easily go to the next step If the sheet does come out close the cover 3 Lower the rear exit tray ...

Page 77: ...ING The fuser may be HOT If the sheet is difficult to remove it is partially jammed in the fuser To get it out reach around the top cover and press down on the fuser pressure release lever 1 before pulling the sheet out Then let go of the fuser pressure release lever ...

Page 78: ...Clearing Paper Jams 78 5 Close the rear exit 6 Close the top cover ...

Page 79: ...Clearing Paper Jams 79 Jam 381 OPEN TOP COVER 381 PAPER JAM 1 Press the cover release and open the printer s top cover fully ...

Page 80: ...the positions of the four image drums Cyan 1 Magenta 2 Yellow 3 Black 4 It is essential that they go back in the correct order WARNING If the printer has been powered on the fuser is hot This area is clearly labelled Do not touch it ...

Page 81: ...e base of each image drum is very delicate and light sensitive Do not touch the green surface Never expose the drum to direct sunlight or to very bright room lighting Do not expose it to normal room light for more than 5 minutes If the image drum must be out of the printer for longer than 5 minutes place the image drum inside a black plastic bag or carefully place it in a drawer or cabinet to keep...

Page 82: ...Clearing Paper Jams 82 4 Remove any sheets of paper on the belt unit CAUTION Do not use any sharp or abrasive objects to separate sheets from the belt This may damage the belt surface ...

Page 83: ... in the fuser grasp the edge of the sheet push the fuser pressure release lever 1 towards the front and down and lift out the sheet Then let go of the fuser pressure release lever If the sheet is well advanced into the fuser only a short length is still visible do not attempt to pull it back See step 4 under Jam 382 ...

Page 84: ...Clearing Paper Jams 84 5 Place the four image drums toner cartridges back in the printer being careful to place them in the proper sequence 1 Cyan 2 Magenta 3 Yellow 4 Black 6 Close the top cover ...

Page 85: ...Clearing Paper Jams 85 Jam 372 and 380 OPEN FRONT COVER nnn PAPER JAM nnn 372 or 380 1 Lift the front cover release and pull open the front cover 2 Remove any jammed sheets ...

Page 86: ...Clearing Paper Jams 86 3 Close the front cover ...

Page 87: ...Clearing Paper Jams 87 Jam 370 373 and 383 OPEN DUPLEX COVER nnn PAPER JAM nnn 370 373 383 1 Press the duplex cover release and open the duplexer cover ...

Page 88: ...Clearing Paper Jams 88 2 Remove any jammed sheets ...

Page 89: ...Clearing Paper Jams 89 3 Close the duplex unit cover Jam 371 OPEN DUPLEX COVER 371 PAPER JAM 1 Turn off the printer 2 Pull out the duplexer ...

Page 90: ...Clearing Paper Jams 90 3 Pull the duplexer lid to unlock it 4 Open the lid and remove the jammed sheet ...

Page 91: ...Clearing Paper Jams 91 5 Close the lid and push it back to lock it in place 6 Push the duplexer back into the printer 7 Turn on the printer ...

Page 92: ...aper Jams 92 Jam 391 and 392 OPEN FRONT COVER nnn PAPER JAM OPEN FRONT COVER 392 PAPER JAM 1 Pull out the appropriate tray 391 Tray 1 392 Optional Tray 2 and remove any sheet jammed as it exited the tray 392 391 ...

Page 93: ...Clearing Paper Jams 93 2 Open the front cover 3 Remove any jammed sheets 4 Close the front cover ...

Page 94: ...HECK MP TRAY 390 PAPER JAM If the Sheet Has Just Begun to Enter the Printer 1 Gently pull the sheet out of the printer If the Sheet Can t Easily Be Pulled Out from the Front 1 Lift the front cover release and pull open the front cover ...

Page 95: ...Clearing Paper Jams 95 2 Remove any jammed sheets 3 Close the front cover ...

Page 96: ... seated in the printer C Cyan Y Yellow M Magenta K Black ADD MORE MEMORY 420 MEMORY OVERFLOW The document size is too large for the printer s memory Reduce the size of the document If this happens frequently install additional memory see RAM Memory on page 110 CANCELLING JOB JAM The setting for Jam Recovery in the menu has been changed to off and a paper jam has occurred Any unprinted data is bein...

Page 97: ...ully in the latched position then reinstall the image drums CHECK FUSER 320 FUSER MISSING The fuser unit is not properly installed Open the top cover and check to be sure that the fuser unit is properly seated in the printer and that the lock levers are pushed all the way toward the back of the printer CHECK MP TRAY 390 PAPER JAM Paper has jammed while exiting the MP Tray Clear the jam see Jam 390...

Page 98: ... Print job from MP Tray has been received and the MP Tray is empty Load the requested media mmm in the MP Tray and press ON LINE LOAD mmm nnn tttt EMPTY A print job has been received and the indicated paper tray is empty Load mmm media in the indicated tttt tray LOAD mmm ppp AND PRESS ONLINE SWITCH nnn tttt MEDIA MISMATCH The media type in the indicated tray tttt does not match that specified in t...

Page 99: ...occurred involving the network Shut the printer off then turn it back on If the message still appears check with your network administrator PRESS ONLINE SW INVALID DATA The printer has received invalid data Press ON LINE Reprocess and resend the print job REPLACE TONER nnn TONER EMPTY The indicated toner needs replacement Replace the indicated toner 410 Y Yellow 411 M Magenta 412 C Cyan 413 K Blac...

Page 100: ... service YYYY the general cause nnn error number Try turning off the printer then turning it back on If this does not remedy the problem write down the message including the error number nnn then call your authorized Oki Data Service Dealer for service Note If you see a series of octets containing letters and numbers scrolling across the display be sure to write these down also and report them to ...

Page 101: ...st or affected by static Store paper within specified temperature and humidity levels see Specifications on page 113 The paper is creased or wrinkled Remove the creased wrinkled paper from the feed tray The paper is not aligned correctly Adjust tray or manual feed guides Paper doesn t feed Correct paper feed selection in the Properties Setup tab in the printer driver Possible cause Remedy The top ...

Page 102: ...is disabled Check that USB interface is set to Enable in the menu USB MENU USB ENABLE Configuration procedure was not correctly followed or cancelled Configure again from the beginning USB cable is disconnected or faulty Reconnect or try another cable A USB hub is being used The printer cannot be used with a USB hub Connect the printer and computer directly The USB cable is installed in the Ethern...

Page 103: ...nter interface cable A converter buffer extension cable or USB hub is being used Test by connecting the printer and computer directly Printer driver output port is incorrect Set correct output port to which the printer interface cable is connected Printer is not selected in the printer driver Select the printer or set to default printer Incorrect printer driver is being used Delete this printer dr...

Page 104: ...for application Increase computer s memory Printer driver is incorrectly configured Correctly configure printer driver Possible cause Remedy Print processing is carried out by the computer Use a computer with a faster processor Print resolution is set high Set lower print resolution in the printer driver Job Options tab Data is too complex Simplify data Possible cause Remedy Paper loaded in tray i...

Page 105: ... Toner is low Change toner cartridge Paper is unsuitable for printer Use recommended paper Possible cause Remedy The toner cartridge is incorrectly installed Reinstall the toner cartridge see page 47 Toner is low Change toner cartridge see page 47 The paper is moist Store paper within specified temperature and humidity levels see page 113 Paper is unsuitable for printer Use recommended paper see p...

Page 106: ...intervals of approximately 113 mm the fuser roller is damaged Change the fuser see page 70 The image drum has been exposed to light Remove the image drum from the printer and store it in a dark place for several hours If this does not work replace the image drum see page 55 Possible cause Remedy Paper has been affected by static electricity Store paper within specified temperature and humidity lev...

Page 107: ...each toner cartridge is fully seated and that each toner cartridge lock lever is pushed all the way back Possible cause Remedy Bad connection Switch off the printer and disconnect the power cable Reconnect the power cable and switch the printer on If this does not clear the fault call for service Possible cause Remedy Printer error Check the control panel If an error message is displayed correct t...

Page 108: ...ght sides of the top cover Possible cause Remedy The printer has to warm up returning from power save mode In the printer menu settings set power save to a higher value to increase the length of time before entering power save mode SYS CONFIG MENU POW SAVE TIME The image drum carries out a cleaning process to ensure print quality which takes time Wait until this process has been completed The fuse...

Page 109: ...ropriate Set the value of media weight in the menu to the next heaviest one MEDIA MENU YYY MEDIA WEIGHT Packing materials were left on the fuser when it was installed Careful Fuser my be HOT Open the top cover and check to be sure that all the packing materials were removed from the fuser To remove the fuser see Fuser Replacement on page 70 ...

Page 110: ... sided printing see page 112 Instructions for installing these options are found in the packaging with the option RAM Memory Oki 70042801 70042901 The basic printer comes equipped with 32 MB of main memory This can be upgraded with an additional memory board containing 64 MB Oki 70042801 256 MB Oki 70042901 giving a maximum total memory capacity of 288 MB ...

Page 111: ...Options 111 Second Paper Tray Oki 42158511 The second paper tray takes Up to 530 sheets of 20 lb paper All the same size media as Tray 1 except A6 Paper weight range 16 to 57 lbs 60 to 203 g m2 ...

Page 112: ...g The duplex unit slides straight into the rear of the printer and requires no tools to install The duplex unit handles Paper sizes letter legal 14 legal 13 5 legal 13 A4 A5 B5 and custom width 5 8 to 8 5 148 to 215 9 mm length 8 to 14 210 to 355 6 mm Paper weights from 20 to 28 lbs 42 to 58 lb Index 75 to 105 g m metric ...

Page 113: ...on 600 dpi or 600 x 1200 dpi Emulation Hiper C Environmental Temperature Operating 50 to 90 F 10 to 32 C Storage packed up 14 to 110 F 10 to 43 C Power Off 32 to 110 F 0 to 43 C Relative Humidity Operating 20 to 80 RH Storage packed up 10 to 90 RH Power Off 10 to 90 RH Electrical 110 127 volts 60 Hz 2 Hz 220 240 volts 50 Hz 2 Hz Power Consumption Operating Typical 420 watts Max 950 watts Power Sav...

Page 114: ...0 sheets 20 lb 75 g m paper Rear Exit Face Up Stacker 100 sheets 20 lb 75 g m Printer life 420 000 pages or 5 years whichever comes first Duty cycle Maximum 50 000 pages per month at 5 duty cycle equivalent to an average business letter Average 4 000 pages per month Toner life Standard cartridge 3 000 pages at 5 coverage High capacity cartridge 5 000 pages at 5 coverage Image drum life 15 000 page...

Page 115: ...elect Black Printing as The Default 1 Click Start Settings Printers Printers and Faxes in Windows XP 2 Right click the printer name and a Windows 98 Me select Properties then click Printer Properties b Windows 2000 XP select Properties then click Printing Preferences c Windows NT 4 0 select Document Defaults 3 On the Color tab click Grayscale then click OK twice NOTE Once Grayscale is set as the d...

Page 116: ... into consideration Some of the most important factors are listed below Differences between the Range of Colors a Monitor or Printer Can Reproduce Neither a printer nor a monitor is capable of reproducing the full range of colors visible to the human eye Each device is restricted to a certain range of colors In addition to this a printer cannot reproduce all of the colors displayed on a monitor an...

Page 117: ...onitor settings The brightness and contrast controls on your monitor can change how your document looks on screen Additionally your monitor s color temperature influences how warm or cool the colors look There are several settings found on a typical monitor 5000k Warmest yellowish lighting typically used in graphics arts environments 6500k Cooler approximates daylight conditions 9300k Cool the def...

Page 118: ...y display color differently from office applications such as Microsoft Word Please see your application s on line help or user manual for more information Paper Type The type of paper used can also significantly affect the printed color For example a printout on recycled paper can look duller than one on specially formulated glossy paper ...

Page 119: ... Blue RGB and Cyan Magenta Yellow Black CMYK Generally most documents you print will be in RGB format This is the most common and if you do not know your document s color mode assume that it is RGB Typically CMYK documents are only supported in professional Desktop Publishing and Graphics applications The driver and Color Swatch Utility supplied with your printer support only RBG If you wish to us...

Page 120: ...onitor To do this you can use the ICC Profiles provided by Oki and then print using the ICC profiles as the Print Space or Output space Matching Specific Colors e g a Company logo RGB only Option 1 Select the sRGB setting on the Color tab in the driver Option 2 Use the Color Swatch Utility provided on the driver CD supplied with your printer to print out a chart of RGB swatches then enter the desi...

Page 121: ...e Color Matching options in the driver can be used to help match your printed colors to the ones displayed on your monitor The driver color matching options are found on the Color tab in the driver NOTE The driver s color options are only designed to work with RGB data ...

Page 122: ...g photographs when using a monitor with this color temperature Digital Camera Optimized for printing photographs taken with a digital camera This tends to produce prints with lighter and brighter colors For some photographs other settings may be better depending on the subjects and the conditions under which they were taken sRGB Optimized for matching specific colors such as a company logo color T...

Page 123: ...u wish to add to the list box on the Color Management tab 6 In the list box highlight the profile you wish to use then click Set as Default 7 Click OK To Select A Manual Color Matching Option as The Default 1 Click Start Settings Printers Printers and Faxes in Windows XP 2 Right click the printer name and a Windows 98 Me select Properties then click Printer Properties b Windows 2000 XP select Prop...

Page 124: ...ences 3 Click the Color tab select Manual Color and make your changes then go back to the Print dialog box and print the document The Print Color Swatch Utility For use with applications which allow you to set your own RGB values for colors The Color Swatch utility prints out charts of sample colors Listed below each color are the corresponding RGB Red Green Blue values to use in your application ...

Page 125: ...tems in the operator panel menus Windows 98 Me XP NT 4 0 N up Printing multiple pages on one sheet see page 126 Custom Page Sizes see page 127 Selecting Print Resolution see page 130 Duplex Printing see page 132 Watermarks see page 136 Collating see page 138 Printing Posters see page 139 NOTE The illustrations in this section show the Windows Me Operating System The other Windows operating systems...

Page 126: ... Print dialog box select your printer then a Windows 98 Me NT4 0 click Properties b Windows XP click Preferences 3 On the Setup tab under Finishing Mode 1 select the required number of pages per sheet in the drop down list To set additional parameters click Options 2 then make your selections and click OK 4 Click OK 5 Windows 98 Me NT4 0 click OK Windows XP click Print ...

Page 127: ...4 x 5 83 100 x 148 mm maximum 8 x 14 215 9 x 355 6 mm MP Tray Custom Size Range minimum 3 94 to 5 83 100 x 148 mm maximum 8 x 14 216 x 356 mm or banners from 8 to 8 210 to 215 9 mm wide by up to 47 1 2 m long Banners must be fed one sheet at a time 1 Make sure the rear exit path is open 2 Load the custom size paper in the tray of your choice 3 Open the file in your application and select File Prin...

Page 128: ... custom size you have already defined see Creating and Saving Custom Page Sizes on page 129 Define the custom size in the dialog box which appears then click OK 6 Select the tray you will be using in the Source drop down list under Media then click OK 7 Windows 98 Me NT4 0 click OK Windows XP click Print NOTE You may see a Warning dialog box indicating a conflict If you do click OK and the driver ...

Page 129: ... printer icon then a Windows 98 Me select Properties then click the Printer Properties tab b Windows XP select Properties then click Printing Preference c Windows NT 4 0 select Document Defaults 3 On the Setup tab click Paper Feed Options 4 Click Custom Size 5 For each size enter a name width and height then click Add 6 When done click OK 7 Click OK three more times ...

Page 130: ...tions explain how to change the settings as you are printing a job If you wish to change the settings to apply to all jobs default settings Click Start Settings Printers Printers and Faxes for XP Right click the printer icon then a Windows 98 Me select Properties then click the Printer Properties tab b Windows XP select Properties then click Printing Preference c Windows NT 4 0 select Document Def...

Page 131: ...h resolution slower speed choose this one for opti mum results when printing graphics Normal medium resolution medium speed the default Fast low resolution fast speed choose this one for drafts or documents without graphics 4 Select Toner Saving if appropriate 5 Click OK 6 Windows 98 Me NT4 0 click OK Windows XP click Print ...

Page 132: ...click Preferences NOTE The optional duplex unit must be installed in the printer and enabled before duplex printing can be carried out NOTE These instructions explain how to change the settings as you are printing a job If you wish to change the settings to apply to all jobs Click Start Settings Printers Printers and Faxes for XP Right click the printer icon then a Windows 98 Me select Properties ...

Page 133: ...Windows Using the Printer Driver 133 3 On the Setup tab under 2 Sided Printing select Long Edge or Short Edge 4 Click OK 5 Windows 98 Me NT4 0 click OK Windows XP click Print ...

Page 134: ...ndows 98 Me NT4 0 click Properties b Windows XP click Preferences NOTES You must have the duplex unit installed and enabled in order to print booklets Not available on some network connections see the Help file Some software applications may not support booklet printing The right to left setting allows a booklet to be printed for right to left reading which is used in some languages ...

Page 135: ... the Printer Driver 135 3 On the Setup tab under Finishing Mode select Booklet in the drop down list 4 Click Options enter your settings and click OK 5 Click OK 6 Windows 98 Me NT4 0 click OK Windows XP click Print ...

Page 136: ...ile in your application and select File Print 2 In the Print dialog box select your printer then a Windows 98 Me NT4 0 click Properties b Windows XP click Preferences 3 On the Job Options tab click Watermark 4 Select a name from the Watermark list or click New to set up a new watermark ...

Page 137: ...lect First Page only 6 Click OK twice 7 Windows 98 Me NT4 0 click OK Windows XP click Print NOTE To create a new watermark or edit an existing watermark Click the New or Edit button Enter the text for the watermark and select the font size angle etc to be used Click OK The new watermark appears in the Watermark list ...

Page 138: ...iver 1 Open the file in your application and select File Print 2 In the Print dialog box select your printer then a Windows 98 Me NT4 0 click Properties b Windows XP click Preferences 3 On the Job Options tab under Job Type enter the number of copies required and select Collate 4 Click OK 5 Windows 98 Me NT4 0 click OK Windows XP click Print ...

Page 139: ...ombined to produce a poster 1 Open the file in your application and select File Print 2 In the Print dialog box select your printer then a Windows 98 Me NT4 0 click Properties b Windows XP click Preferences 3 On the Setup tab under Finishing Mode select PosterPrint 4 Click Options and enter the configuration details Note an overlap of at least 0 2 mm must be specified then click OK 5 Click OK 6 Wi...

Page 140: ...e page 141 Custom Page Sizes see page 144 Selecting Print Resolution see page 145 Duplex Printing see page 147 Watermarks see page 150 Collating see page 152 Printing Posters see page 153 NOTE Most applications allow the printer properties to be accessed from within the document print dialog box ...

Page 141: ...he file in your application and select File Print 2 In the Print dialog box select your printer 3 On the Setup tab under Finishing Mode 1 select the required number of pages per sheet in the drop down list To set additional parameters click Options 2 then make your selections and click OK 4 Click Print ...

Page 142: ... 83 100 x 148 mm maximum 8 x 14 215 9 x 355 6 mm MP Tray Custom Size Range minimum 3 94 to 5 83 100 x 148 mm maximum 8 x 14 216 x 356 mm or banners from 8 to 8 210 to 215 9 mm wide by up to 47 1 2 m long Banners must be fed one sheet at a time 1 Make sure the rear exit path is open 2 Load the custom size paper in the tray of your choice 3 Open the file in your application and select File Print 4 I...

Page 143: ...he custom size in the dialog box which appears then click OK 6 Select the tray you will be using in the Source drop down list under Media then click OK 7 Click Print NOTE You may see a Warning dialog box indicating a conflict If you do click OK and the driver will automatically make the needed changes to correct for the conflict ...

Page 144: ...ters 2 Right click the printer icon then select Properties 3 Click Printing Preferences 4 On the Setup tab click Paper Feed Options 5 Click Custom Size 6 For each size enter a name width and height then click Add 7 When done click OK 8 Click OK three more times NOTE Up to 32 custom page sizes can be defined ...

Page 145: ...inter NOTE These instructions explain how to change the settings as you are printing a job If you wish to change the settings to apply to all jobs default settings Click Start Settings Printers Right click the appropriate printer name then select Properties Click Printing Preferences Follow steps 3 etc below Note that the Properties screen for setting defaults will have more tabs ...

Page 146: ...ion under Quality Fine high resolution slower speed choose this one for opti mum results when printing graphics Normal medium resolution medium speed the default Fast low resolution fast speed choose this one for drafts or documents without graphics 4 Select Toner Saving if appropriate 5 Click Print ...

Page 147: ... the Print dialog box select your printer NOTE The optional duplex unit must be installed in the printer and enabled before duplex printing can be carried out NOTE These instructions explain how to change the settings as you are printing a job If you wish to change the settings to apply to all jobs Click Start Settings Printers Right click the appropriate printer name then select Properties Click ...

Page 148: ...Windows Using the Printer Driver 148 3 On the Setup tab under 2 Sided Printing select Long Edge or Short Edge 4 Click Print ...

Page 149: ...Booklet in the drop down list 4 Click Options enter your settings and click OK 5 Click Print NOTES You must have the duplex unit installed and enabled in order to print booklets Not available on some network connections see the Help file Some software applications may not support booklet printing The right to left setting allows a booklet to be printed for right to left reading which is used in so...

Page 150: ...e file in your application and select File Print 2 In the Print dialog box select your printer 3 On the Job Options tab click Watermark 4 Select a name from the Watermark list or click New to set up a new watermark When you re finished setting up the new watermark click OK ...

Page 151: ...page of the document select First Page only 6 Click OK 7 Click Print NOTE To create a new watermark or edit an existing watermark Click the New or Edit button Enter the text for the watermark and select the font size angle etc to be used Click OK The new watermark appears in the Watermark list ...

Page 152: ...tions explain how to select collating using the printer driver 1 Open the file in your application and select File Print 2 In the Print dialog box select your printer 3 On the Job Options tab under Job Type enter the number of copies required and select Collate 4 Click Print ...

Page 153: ... separate sheets Then the separate sheets are combined to produce a poster 1 Open the file in your application and select File Print 2 In the Print dialog box select your printer 3 On the Setup tab under Finishing Mode select PosterPrint in the drop down list 4 Click Options and enter the configuration details Note an overlap of at least 0 2 mm must be specified then click OK 5 Click Print ...

Page 154: ...tility see LPR Utility on page 162 Color Swatch Utility General Information The Color Swatch Utility allows you to print swatches of color samples on your color printer The swatches are used with your software program to select and reproduce color accurately The swatches represent selected samples of the color printer s color NOTE Model C5200n also includes the Job Accounting utility for more info...

Page 155: ...exe then click OK 2 Click Next to accept the terms in the license agreement 3 Click Productivity Software Color Swatch Utility and follow the on screen instructions Opening the Color Swatch utility Click Start Programs Color Swatch Color Swatch Utility NOTE Your software may not be able to match colors using the swatch information You may need to use other matching methods The color swatch samples...

Page 156: ...kage needs to reproduce that color accurately The numbers under each block specify the amounts of the primary colors red R green G and blue B that mix to form each particular shade The amounts are given as a numerical value between 0 and 255 Creating Custom Swatch Colors If you don t find your desired color you can create or customize colors 1 Select Custom Swatch from the File menu 2 On the pop u...

Page 157: ... don t find the desired printed color For additional information including Applying Color Value in your Application and Setting Monitor Color see the Color Swatch Utility Read me file located in the Windows Programs list NOTE The Color Swatch Utility does not guarantee that the printer will print the same color displayed on your monitor Consider the displayed color as a reference The printer may n...

Page 158: ...nstall exe then click OK 2 Click Next to accept the terms in the license agreement 3 Click Network Software Administration Tools PrintSuperVision and follow the on screen instructions Features Provides real time status of all your printers to monitor and report printer usage manage consumables usage and replenishment Interfaces to the system via a standard web browser enabling you to check on prin...

Page 159: ...Manually If you are using Windows Plug and Play Add Printer Wizard to install the driver here is how to install the Network Printer Status Utility 1 Place the driver CD supplied with your printer in your CD ROM drive and wait for the Menu Installer to open If the CD does not AutoPlay click Start Run Browse Browse to your CD ROM and double click Install exe then click OK 2 Click Next to accept the ...

Page 160: ...ot installed Disk Memory RAM size and used Flash Memory size and used Toner Remaining toner remaining is shown for each cartridge NOTE If the Automatic Status Check box is checked this utility will ping the printer each time you open the Printer Properties dialog in the printer driver This will severely slow down the opening of this dialog To save time click Update to refresh the display ...

Page 161: ...rinter Status Click the WEB SETTING button The following screen displays Click on the items listed on the left to see Network Summary Login for Administrators Job Login Printer Menu To see real time printer status click the UPDATE STATUS button ...

Page 162: ...led this software If you need to install it manually 1 Place the driver CD supplied with your printer in your CD ROM drive and wait for the Menu Installer to open If the CD does not AutoPlay click Start Run Browse Browse to your CD ROM and double click Install exe then click OK 2 Click Next to accept the terms in the license agreement 3 Click Network Software Administration Tools OKI LPR and follo...

Page 163: ...Windows Utility Programs 163 Additional Information For help using the LPR Utility click on HELP in the program ...

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